November 9, 2023 NHTSA CAMPAIGN NUMBER: 23V756000
Incorrect Shift Selector May Result in Rollaway
The vehicle may rollaway if the shift selector is set to Park ‘P’ without the parking brake applied, increasing the risk of a crash.
NHTSA Campaign Number: 23V756
Manufacturer Hino Motors Sales U.S.A., Inc.
Components POWER TRAIN
Potential Number of Units Affected 985
Summary
Hino Motors Sales U.S.A., Inc. (Hino) is recalling certain 2022-2023 Hino NE7A, NE7B, NJ7A, NJ7B, NV7A, and NV7B vehicles equipped with a 2500 series transmission. The transmission shift selector has a Park ‘P’ position, even though the transmission does not contain a mechanical park mechanism.
Remedy
Dealers will inspect and replace the shift selector as necessary, free of charge. Owner notification letters are expected to be mailed January 5, 2024. Owners may contact Hino customer service at (248) 699-9300. Hino’s number for this recall is M0440.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Chronology:
June 2023 – October 2023
Hino received a tech assist case for an incorrect shift selector while performing regular monthly warranty analysis. Based on this finding an internal Technical Report was written by the QA team on June 13, 2023, which prompted an investigation.
Review of plant history revealed that another vehicle was completed with an incorrect shift selector.
This vehicle was quarantined as part of a January 2022 quality audit and was not released into the field. The vehicle prompted a yard audit which uncovered no additional vehicles, resulting in a belief that the issue was contained. At that time, Hino believed the issue was isolated to a single process, and implemented countermeasures to separate the storage area of the affected shift selector to prevent incorrect parts selection as well as adding inspections in production and QC.
Subsequent review of plant history revealed an additional vehicle with an incorrect shift selector. This vehicle was also quarantined as part of an October 27, 2022, QC inspection in the plant, established as a countermeasure in January 2022. The plant established an additional process improvement to detect incorrect shift selector prior to installation to the vehicle: Beginning November 21, 2022, a camera verification system was used, which compares a picture of the shift selector to the shift selector specified on the vehicle bill of materials to ensure correct part selection.
Hino installed the incorrect shift selector on a vehicle equipped with a 2500 series transmission and confirmed that the shift selector lever was able to move to the “P” position, while the transmission remained in neutral. In that case, Hino determined that there is a possibility the vehicle may rollaway if the driver parked their vehicle on an incline without the parking brake applied.
November 2, 2023
Hino’s Safety Committee convened and reviewed the results of the investigation. The committee decided to conduct a safety recall to ensure the identification and correction of all vehicles with potentially incorrect shift selectors.
As of November 1, 2023, Hino is aware of only one vehicle in the field that had an incorrect shift selector, stemming from the June 2023 warranty claim. As of this date, Hino is not aware of any reports of property damage or personal injuries related to this issue.
12 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| HINO | NE7A | 2022-2023 |
| HINO | NE7B | 2022-2023 |
| HINO | NJ7A | 2022-2023 |
| HINO | NJ7B | 2022-2023 |
| HINO | NV7A | 2022-2023 |
| HINO | NV7B | 2022-2023 |
3 Associated Documents
Defect Notice 573 Report
RCLRPT-23V756-2297.PDF 213.779KB
Recall Acknowledgement
RCAK-23V756-7794.pdf 645.536KB
Miscellaneous Document -Chronology
RMISC-23V756-1234.pdf 98.315KB
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-756 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Hino Motors Sales U.S.A., Inc. Submission Date : NOV 09, 2023 NHTSA Recall No. : 23V-756 Manufacturer Recall No. : M0440 Manufacturer Information : Manufacturer Name : Hino Motors Sales U.S.A., Inc. Address : 45501 Twelve Mile Road Novi MI 48377 Company phone : 248-699-9300 Population : Number of potentially involved : 985 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2022-2023 Hino NE7A, NE7B, NJ7A, NJ7B, NV7A, NV7B Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : Power Train : DIESEL Descriptive Information : The recall population was determined by reviewing production and sales records for certain Hino vehicle models equipped with a 2500 series transmission that were assembled between October 27, 2021, and November 21, 2022. This recall excludes vehicles equipped with a different transmission model, inspected prior to shipment, or manufactured after the manufacturing process was revised. Production Dates : OCT 27, 2021 – NOV 21, 2022 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : Certain Hino vehicle models equipped with a 2500 series transmission may have a transmission shift selector with a park position (P), despite the fact that the 2500 series transmission does not contain a mechanical park mechanism. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : If an operator sets the truck in the park (P) position and declines to use the separate parking brake, the vehicle could rollaway increasing the risk of accident or injury. Description of the Cause : The incorrect shift selector was delivered to the assembly line. It was installed because there was no proper verification. Identification of Any Warning that can Occur : NR Part 573 Safety Recall Report 23V-756 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : Transmission Floor Shift Assembly Component Description : Shift Selector Assembly for 2200 series transmission Component Part Number : 33550-E0670 Supplier Identification : Component Manufacturer Name : NR Address : NR NR Country : NR Chronology : Please see attached chronology. Description of Remedy : Description of Remedy Program : For all subject vehicles, a Hino dealer will inspect the shift selector and if found to be incorrect, install the correct shift selector free of charge. Customers who have received the “Customer Notification Letter for Recall (M0440)” and may have paid for repairs due to this defect may apply for reimbursement for those repair costs. Hino will consider reimbursement of pre-notification repair performed until a date ten days after the final customer notification is made. Hino will also reimburse for all Parts, Labor, and miscellaneous costs directly related to the remedy of this defect. Requests for reimbursement, including paid receipts, should be directed to warranty@hino.com. How Remedy Component Differs from Recalled Component : The replacement shift selector does not contain a park position (P) on the shift selector. Identify How/When Recall Condition was Corrected in Production : Beginning November 21, 2022, Hino’s assembly plant implemented an automated camera inspection system for part verification prior to installation. Part 573 Safety Recall Report 23V-756 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Recall Schedule : Description of Recall Schedule : NR Planned Dealer Notification Date : NOV 10, 2023 – NOV 10, 2023 Planned Owner Notification Date : JAN 05, 2024 – JAN 05, 2024 * NR – Not Reported
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