FSAM-1331 – Deactivated Defroster and Defogger System Controls – 2022-2023 Rivian R1T & R1S

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-783
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Rivian Automotive, LLC
Submission Date : NOV 21, 2023
NHTSA Recall No. : 23V-783
Manufacturer Recall No. : FSAM-1331
Manufacturer Information :
Manufacturer Name : Rivian Automotive, LLC
Address : 13250 North Haggerty Road
PLYMOUTH MI 48170
Company phone : 999
Population :
Number of potentially involved : 1,463
Estimated percentage with defect : 100 %
Vehicle Information :
Vehicle 1 : 2022-2023 Rivian R1T
Vehicle Type : LIGHT VEHICLES
Body Style : PICKUP TRUCK
Power Train : NR
Descriptive Information : The recall population includes certain Model Year 2022-2023 R1T and R1S vehicles.
Rivian pushed Over the Air (OTA) software update 2023.42 on November 13, 2023,
and some customers initiated installation of the update. Within two hours of the OTA
push, Rivian identified it as impacting the vehicles’ infotainment system. Upon
realizing the issue, Rivian immediately cancelled the OTA update. The suspect
population is the vehicle count for which the update was installed before Rivian
cancelled it. That population was determined using OTA update completion data.
Similar vehicles not included in this recall did not install the OTA update at issue.
All impacted vehicles have been remedied as of the filing of this report.
Production Dates : NOV 12, 2021 – NOV 03, 2023
VIN Range 1 : Begin : NR End : NR Not sequential
Part 573 Safety Recall Report 23V-783 Page 2
The information contained in this report was submitted pursuant to 49 CFR §573
Vehicle 2 : 2022-2023 Rivian R1S
Vehicle Type : LIGHT VEHICLES
Body Style : SUV
Power Train : NR
Descriptive Information : The recall population includes certain Model Year 2022-2023 R1T and R1S vehicles.
Rivian pushed Over the Air (OTA) software update 2023.42 on November 13, 2023,
and some customers initiated installation of the update. Within two hours of the OTA
push, Rivian identified it as impacting the vehicles’ infotainment system. Upon
realizing the issue, Rivian immediately cancelled the OTA update. The suspect
population is the vehicle count for which the update was installed before Rivian
cancelled it. That population was determined using OTA update completion data.
Similar vehicles not included in this recall did not install the OTA update at issue.
All impacted vehicles have been remedied as of the filing of this report.
Production Dates : MAY 25, 2022 – OCT 05, 2023
VIN Range 1 : Begin : NR End : NR Not sequential
Description of Defect :
Description of the Defect : On the R1T and R1S vehicles that installed the subject software update, in-vehicle
defroster system controls and functionality may have been unavailable
during vehicle operation.
FMVSS 1 : NR
FMVSS 2 : NR
Description of the Safety Risk : Diminished windshield defrost performance may cause reduced visibility in
certain conditions. Reduced visibility may increase the risk of a crash. Rivian
is not aware of any crashes, injuries, or fatalities related to this condition.
Description of the Cause : NR
Identification of Any Warning
that can Occur :
NR
Involved Components :
Component Name 1 : Software Update
Component Description : Software Update
Component Part Number : 2023.42
Part 573 Safety Recall Report 23V-783 Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Supplier Identification :
Component Manufacturer
Name : NR
Address : NR
NR
Country : NR
Chronology :
On November 13, 2023, Rivian released the at issue OTA update, 2023.42.
On November 13, 2023, Rivian became aware of issues related to the update and immediately halted
availability of the update.
On November 15, 2023, Rivian released a new software update (2023.42.02) to the suspect vehicles that
corrected the issue and completed the originally intended software update.
On November 16, 2023, Rivian determined that a safety-related defect exists related to this matter.
As of November 19, 2023, all 1,463 vehicles included in this recall have been remedied.
As of the date of this filing, Rivian is not aware of any accidents or injuries related to this issue in any market,
and all affected vehicles have been remedied through the new software update.
Description of Remedy :
Description of Remedy Program : Rivian has already implemented a new software update (2023.42.02) that
remedies this condition. As of the date of this filing, 100% of vehicles have
been remedied.
Rivian is committed to reimbursing owners for previous out-of-pocket
repairs according to the plan submitted to the agency on May 10, 2022;
however, systems affected by this recall are covered under Rivian’s new
vehicle limited warranties. Rivian only began releasing vehicles to
customers at the end of 2021. As no owners of these vehicles would have
reached the end of the warranty period and therefore not incurred
expenses for the warranted repair as a result of this condition, no
notification regarding reimbursement under section 577.11 is necessary.
Rivian has a policy and practice of reimbursing owners who have paid for
a repair that subsequently becomes the subject of a field action. To ensure
consistency, Rivian, as part of the owner letter, will request that customers
send the original receipt and/or other adequate proof of payment to the
company for confirmation of the expense.
How Remedy Component Differs
from Recalled Component :
The remedy component is a new software update (2023.42.02).
Part 573 Safety Recall Report 23V-783 Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
Identify How/When Recall Condition
was Corrected in Production :
NR
Recall Schedule :
Description of Recall Schedule : Rivian began notifying affected customers via e-mails and texts on
November 14, 2023, and through mobile app messaging on November 15,
2023. We will mail notifications on or before January 11, 2024.
Planned Dealer Notification Date : JAN 11, 2024 – JAN 11, 2024
Planned Owner Notification Date : JAN 11, 2024 – JAN 11, 2024
* NR – Not Reported

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