December 20, 2023 NHTSA CAMPAIGN NUMBER: 23V866000
Front Air Spring Suspension May Separate
A loss of suspension can cause a loss of vehicle control and increase the risk of a crash.
NHTSA Campaign Number: 23V866
Manufacturer Nova Bus
(US) Inc.
Components SUSPENSION
Potential Number of Units Affected 9
Summary
Nova Bus (US) Inc. (Nova Bus) is recalling certain 2023 LFS vehicles. The front air spring suspension hardware may separate from the attached plate, causing a sudden loss of suspension.
Remedy
Nova Bus will replace the attachment plate, free of charge. Owner notification letters are expected to be mailed February 18, 2024. Owners may contact Nova Bus customer service 1-800-350-6682. Nova Bus number for this recall is CR5537.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Chronology :
October 25, 2023, Nova Bus informed by supplier that the weld nut used on the attachment plate is not compliant to Nova Bus requirements.
November 01, 2023: The issue was raised to the safety forum as a potential risk for evaluation.
November 02, 2023: Nova Bus opens a formal Potential Safety Related Issue investigation.
November 06, 2023: Delivery Stop issued. The front air spring attachment plate is removed and replaced with an attachment plate that conforms to component specifications for all buses within the factory.
November 15, 2023: Nova Bus conducts testing of the potential failed condition to assess potential risk level.
December 07, 2023: Findings from the investigation are reviewed by the Product Safety Evaluation Committee and the recommendation is that this be brought to Product Safety Committee
December 15, 2023 The Product Safety Committee meets and decides that a product safety defect exists.
December 20, 2023: 573 Report filed with NHTSA .
There have been no accidents or injuries related to this issue. There have been no warranty claims, field reports or customer complaints associated with this issue.
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| NOVA BUS | LFS | 2023 |
2 Associated Documents
Recall Acknowledgement
RCAK-23V866-5681.pdf 645.344KB
Defect Notice 573 Report
RCLRPT-23V866-2549.PDF 214.312KB
Latest Recalls Documents
For the Latest and Most recent Recall Information Visit the link below…
- VEHICLE MODELS COMPATIBILITY LIST: Rear air suspension spring compatible with Benz GL320 2007-2009, GL350 2010-2016, GL450 2007-2016, GL550 2008-2016, GL63 AMG 2013-2016, GLE350 2016-2018, GLE400 2016-2017, GLE43 AMG 2018, GLE450 AMG 2016, GLE550E 2016-2018, GLE63 AMG 2016-2019, GLS450 2017-2019, GLS550 2017-2019, GLS63 AMG 2017-2019, ML250 2015, ML320 2007-2009, ML350 2006-2015, ML400 2015, ML450 2010-2011, ML500 2006-2007, ML550 2008-2014, ML63 AMG 2007-2015.
- REFERENCE OEM NUMBER: 1663200325, 1643201025, 1643200725.(You can find the product you need accurately according to the OE number)
- EXCELLENT QUALITY: The air ride is made of imported high density rubber, more durable and better load performance than normal air suspension, provide you with better drive experience after replacement.
- SAFETY & COMFORT: Air spring bags prevent passengers from physical collision impact, greatly reducing the possibility of injury, as well as absorbing vibrations, maximum ride comfort and braking. (Placement on vehicle: Rear left and right)
- BUY WITH CONFIDENCE: Please double check and confirm the compatibility of car makes and models before purchasing in order to avoid buying the wrong air spring. We provide 12 months warranty and 100% quality assurance.
- VEHICLE FITMENT NOTES: Will not fit commercial chassis vehicles. WILL NOT FIT ZR2 OR AT4X MODELS. Fits puck style 5th wheel & gooseneck hitch mounts, may not work with frame side-mounted hitches - review installation manual for reference.
- UP TO 7,500 LBS HEAVY-DUTY LOAD SUPPORT: LoadLifter 7500 XL Ultimate is engineered for extreme towing and hauling - Eliminates rear sag, squat, and instability under the heaviest loads; Customize your ride with easy air pressure adjustments (5-100 PSI)
- INTERNAL JOUNCE BUMPER FOR EXTRA SAFETY: Built-in polyurethane bumper inside the air spring helps absorb shock and allows limited operation even with zero air pressure - perfect for added ride security and comfort
- IMPROVES RIDE QUALITY & STABILITY: Reduces bounce, sway, and body roll while improving overall control, comfort and driver confidence; Maintains proper ride height for safer braking, better steering response, and even tire wear
- EASY TO INSTALL: Most kits use existing holes in frame, precision-fit design includes all hardware and a fully illustrated installation guide; Compatible with Air Lift compressors and wireless controllers for quick and easy pressure adjustments
- 【FITMENT】MILLISEC rear air spring bags kit compatible with 2009-2010 Dodge Ram 1500 Pickup,2011-2018 Ram 1500,2019-2024 Ram 1500 Classic.Note: Does not fit if vehicle is equipped with factory air suspension.
- 【REPLACE PART NUMBERS】These air helper springs kit is direct OEM replacement to 60818HD.
- 【HIGHER QUALITY】Our air helper spring bags provide load support through air pressure, improving the vehicle's safe load-carrying capacity, stability, ride quality and braking effectiveness.
- 【EXCELLENT PERFORMANCE】Air adjustable from 5-50 psi. Up to 2100 pounds of load leveling capability. It prevents vehicle unbalanced loads, protects cargo, protects tires, and keeps headlights level.
- 【PACKAGE INCLUDED】2pcs air helper springs, all brackets, installation manual, bolts and nuts you need for installation, inflation valves, elbow fittings, and tubing.
- Fits 2019-2026 Dodge Ram 1500 & Ram 1500
- Air Adjustable from 5-50 PSI
- Up to 2100 pounds of load leveling
- Lifetime Warranty with 60 day Ride Satisfaction Guarantee
- Fitment Note: Does not fit if vehicle is equipped with factory air suspension. Does not fit 2019 "Classic", TRX or RHO models. Will not fit lift kits that utilize an aftermarket taller coil spring.
SEOCONTENT-START
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-866
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Nova Bus (US) Inc. DEC 20, 2023 NHTSA Recall No. : 23V-866 Manufacturer Recall No. : CR5537 Manufacturer Information :
Manufacturer Name : Nova Bus (US) Inc. Address : 260 Banker Road
PLATTSBURGH NY 12901
Company phone : 450-472-6410
Population :
Number of potentially involved : 9
Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2023-2023 Nova LFS
Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : The recall population is vehicles built from June 19, 2023 through June 22, 2023 that use the attachment plate N57071 to attach the front air spring to the vehicle frame.
Production Dates : JUN 19, 2023 – JUN 22, 2023
VIN Range 1 : Begin : 2NVYL82J0P3754060 End : 2NVYL82J5P3754068 Not sequential Description of Defect :
Description of the Defect : The front air spring hardware attachment points may fail due to an improper attachment plate.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : The air spring hardware may dislodge from the attachment plate which in
turn may result in the sudden loss of suspension resulting in an increased risk of crash.
Description of the Cause : The manufacturer used non-conforming parts to Nova Bus component requirements. Identification of Any Warning
that can Occur : There is no warning prior to occurrence.
Involved Components : Part 573 Safety Recall Report 23V-866 Page 2 Component Name 1 : Plate Component Description : Attachment Component Part Number : N57071 Supplier Identification : Component Manufacturer
Name : INDUSTRIES ET EQUIPEMENTS LALIBERTE LTEE
Address : 550 Rte Bégin N
Sainte-Claire Foreign States G0R 2V0 Country : Canada Chronology :
October 25, 2023, Nova Bus informed by supplier that the weld nut used on the attachment plate is not compliant to Nova Bus requirements.
November 01, 2023: The issue was raised to the safety forum as a potential risk for evaluation. November 02, 2023: Nova Bus opens a formal Potential Safety Related Issue investigation.
November 06, 2023: Delivery Stop issued. The front air spring attachment plate is removed and replaced with an attachment plate that conforms to component specifications for all buses within the factory.
November 15, 2023: Nova Bus conducts testing of the potential failed condition to assess potential risk level. December 07, 2023: Findings from the investigation are reviewed by the Product Safety Evaluation Committee and
the recommendation is that this be brought to Product Safety Committee
December 15, 2023 The Product Safety Committee meets and decides that a product safety defect exists. December 20, 2023: 573 Report filed with NHTSA . There have been no accidents or injuries related to this issue. There have been no warranty claims, field reports
or customer complaints associated with this issue. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-866
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : Vehicles will be recalled. Remedy program will be to remove the
attachment plate and replace it with an attachment plate that meets the mechanical and material properties specified for the component.
All costs associated with this corrective measure will be covered by Nova Bus. Pre-notification remedies will be addressed using the Nova Bus general reimbursement plan on file with NHTSA.
How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production :
Remedy Component will have a replaced attachment plate that complies with the material and mechanical properties specified for this component. N57071 ATTACHMENT PLATE
This issue has been corrected within production as of November 06, 2023 by using the internal campaign and delivery stop process to replace the attachment plate on vehicles that were within the factory with attachment plates that conform to the component’s specifications. Additionally, conforming parts were used on new builds. Recall Schedule :
Description of Recall Schedule : Note: Nova Bus does not have a dealer network and the dates entered for
the planned dealer notification begin/end date are only to avoid NHTSA Recall Portal error while submitting the recall report.
Owner notification will begin on or before February 18, 2024 Planned Dealer Notification Date : DEC 22, 2023 – DEC 22, 2023
Planned Owner Notification Date : FEB 18, 2024 – FEB 18, 2024
* NR – Not Reported
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