January 26, 2024 NHTSA CAMPAIGN NUMBER: 24V049000
A detached solar panel can become a road hazard and increase the risk of a crash.
NHTSA Campaign Number: 24V049
Manufacturer Tiffin Motorhomes
, Inc.
Components EQUIPMENT
Potential Number of Units Affected 67
Summary
Tiffin Motorhomes, Inc. (Tiffin) is recalling certain 2023-2024 Convoy and GH-1 motorhomes. The bracket that secures the solar panel to the roof may crack and break, which can cause the solar panel to detach.
Remedy
Dealers will replace the brackets, free of charge. Owner notification letters are expected to be mailed March 22, 2024. Owners may contact Tiffin customer service at 1-256-356-8661. Tiffin’s number for this recall is TIF-136.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Chronology :
12/4/2023 – Tiffin was notified of a situation with the securement of the solar panels due to a failure in the field.
12/5/2023 – Engineering created an ECN to change the in-house bracket from aluminum to 14 ga stainless. Torque values were also established for the bracket attachment bolts.
12/5/2023 – Operations removed all aluminum brackets from the production facility and the Tiffin laser shop began manufacturing the stainless steel brackets.
1/18/2024 – The Compliance Department was made aware of the field failure that occurred back on 12/4/23.
1/19/2024 – The Compliance department opened a review of the issue of the field failure.
1/22/2024 – The Compliance department confirmed the ECN on the bracket change was implemented. The new stainless steel bracket was in production and the Tiffin shipping lot was checked to confirm all available units were updated with the new bracket.
1/23/2024 – The Compliance department was informed that the incident from 12/4/23 regarding the solar panel bracket failure resulted in a detachment of the solar panel from the vehicle.
1/24/2024 – The Compliance department recommended to the Safety Committee that due to the one incident of detachment, Tiffin should conduct a safety recall for the bracket. The Safety Committee voted to conduct a safety recall.
4 Affected Products
Vehicles
3 Associated Documents
Recall Acknowledgement
RCAK-24V049-7957.pdf 645.954KB
Defect Notice 573 Report
RCLRPT-24V049-3971.PDF 215.547KB
Recall 573 Report – 1/29/2024
RCLRPT-24V049-6740.PDF 216.129KB
Latest Recalls Documents
For the Latest and Most recent Recall Information Visit the link below…
- [Wide Application]: Daily Output 800wh/day under 4 hours full sunshine condition. Perfect for RV, Caravan, Marine, Camper, Electric scooter, Golf Carts, Power wheels, Trolling motor, Tool trailer, Backup power supply for cabin shed home etc.
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- [Support]: 1 year with 24/7 tech support, if any problems or questions about the product,please do not hesitate to let us know through Amazon or call ECO-WORHTY hotline for solution.
- [Wide Application] 800Wh daily output depends on the 4 hours sunlight availability. This panel is suited for applications that require a smaller footprint, making it a favorite for those with RVs, campers, caravan, boat, Green house and more.
- [Excellent Performance] 22% High solar cell efficiency; Corrosion-resistant aluminum frame for outdoor use, allowing the panels to last for decades as well as withstand high winds (2400Pa) and snow loads (5400Pa)
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- [VVarranty] 5 year vvarranty and 24/7 technical support team.
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- 【What You Get】 1 solar panel + 1 charger controller + 1 mounting bracket +1 alligator clips +1 O-rings + 1 set of mounting pieces. We provide one year after-sale service and lifetime technical support. 7×24 hours After-sales service ensures that your question is answered within one day
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- 【Excellent Compatibility】The solar kit with the Wanderer 30A PWM Charge Controller, supports expansion up to 400W with additional solar panels and is compatible with AGM, Gel, Flooded, and Lithium batteries.
- Max Battery Voltage: 32V
SEOCONTENT-START
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-049
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Tiffin Motorhomes, Inc. JAN 29, 2024 NHTSA Recall No. : 24V-049 Manufacturer Recall No. : TIF-136 Manufacturer Information :
Manufacturer Name : Tiffin Motorhomes, Inc.
Address : 105 2nd Street NW
PO Box 596 Red Bay AL 35582
Company phone : 999
Population :
Number of potentially involved : 67 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2023-2024 Tiffin Convoy Vehicle Type : LIGHT VEHICLES Body Style : VAN Power Train : DIESEL
Descriptive Information : The recall population includes all units produced until new steel solar panel bracket started being used in production.
This recall involves 5 – 2023 Convoy motorhomes & 7 – 2024 Convoy motorhomes for a total of 12.
Production Dates : MAR 23, 2023 – AUG 28, 2023 VIN Range 1 : Begin : W1W4EBVYXMT068196 End : W1W4EBVY0MT078624 ✔ Not sequential Vehicle 2 : 2023-2024 Tiffin GH1 Vehicle Type : LIGHT VEHICLES Body Style : VAN Power Train : DIESEL
Descriptive Information : The recall population includes all motorhomes produced until new steel solar panel bracket started being used in production. The recall involves 54 – 2023 Tiffin GH-1 & 1- 2024 Tiffin GH-1for a total number of 55.
Production Dates : SEP 15, 2023 – DEC 06, 2023 VIN Range 1 : Begin : W1W4EBVY4NT097291 End : W1W4EBVY8NT105697 ✔ Not sequential Description of Defect :
Description of the Defect : The bracket used to secure the solar panel to the roof of the motorhome is cracking or breaking.
FMVSS 1 : NR
FMVSS 2 : NR Part 573 Safety Recall Report 24V-049 Page 2 Description of the Safety Risk : If the bracket breaks, the solar panel can become detached from the
motorhome and increases the risk of crash.
Description of the Cause : The bracket that is being recalled is made of aluminum and has the potential to break if over tightened. Production was using an impact driver to attach the bracket to the roof and solar panel. Identification of Any Warning
that can Occur : None. Involved Components : Component Name 1 : Solar panel bracket Component Description : Aluminun Bracket Component Part Number : 5147782 Supplier Identification : Component Manufacturer
Name : Tiffin Motor Homes, Inc.
Address : 105 2nd Street NW
Red Bay Alabama 35582 Country : United States Chronology :
12/4/2023 – Tiffin was notified of a situation with the securement of the solar panels due to a failure in the field. 12/5/2023 – Engineering created an ECN to change the in-house bracket from aluminum to 14 ga stainless. Torque values were also established for the bracket attachment bolts.
12/5/2023 – Operations removed all aluminum brackets from the production facility and the Tiffin laser shop began manufacturing the stainless steel brackets.
1/18/2024 – The Compliance Department was made aware of the field failure that occurred back on 12/4/23. 1/19/2024 – The Compliance department opened a review of the issue of the field failure.
1/22/2024 – The Compliance department confirmed the ECN on the bracket change was implemented. The new stainless steel bracket was in production and the Tiffin shipping lot was checked to confirm all available units were updated with the new bracket.
1/23/2024 – The Compliance department was informed that the incident from 12/4/23 regarding the solar panel bracket failure resulted in a detachment of the solar panel from the vehicle.
1/24/2024 – The Compliance department recommended to the Safety Committee that due to the one incident of detachment, Tiffin should conduct a safety recall for the bracket. The Safety Committee voted to conduct a The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-049
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
safety recall.
Description of Remedy :
Description of Remedy Program : All motorhomes involved in this recall will have the solar panel brackets
replaced with new brackets made of stainless steel (part # 5156722). This replacement will be at no charge to the owner of the motorhome. There is no plan for reimbursement because damages would have been covered under Tiffin Motorhomes warranty. How Remedy Component Differs from Recalled Component : Identify How/When Recall Condition was Corrected in Production : The brackets are different. The recalled bracket is made of aluminum (part # 5147782) and the new bracket is made of stainless steel (part # 5156722).
Tiffin Motorhomes production line discarded all aluminum brackets when the problem was found and started using new stainless steel brackets.
Production is now torqueing with hand tool as opposed to impact driver to avoid over-torquing. Recall Schedule :
Description of Recall Schedule : Tiffin Motorhomes will mail a letter explaining the issue to all dealers and
owners of units involved in the recall. Notifications will be mailed no later than March 22, 2024.
Planned Dealer Notification Date : MAR 22, 2024 – MAR 22, 2024
Planned Owner Notification Date : MAR 22, 2024 – MAR 22, 2024
* NR – Not Reported
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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-049
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Tiffin Motorhomes, Inc. JAN 26, 2024 NHTSA Recall No. : 24V-049 Manufacturer Recall No. : TIF-136 Manufacturer Information :
Manufacturer Name : Tiffin Motorhomes, Inc.
Address : 105 2nd Street NW
PO Box 596 Red Bay AL 35582
Company phone : 999
Population :
Number of potentially involved : 67 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2023-2024 Tiffin Convoy Vehicle Type : LIGHT VEHICLES Body Style : VAN Power Train : DIESEL
Descriptive Information : The recall population includes all units produced until new steel solar panel bracket started being used in production.
This recall involves 5 – 2023 Convoy motorhomes & 7 – 2024 Convoy motorhomes for a total of 12.
Production Dates : MAR 23, 2023 – AUG 28, 2023 VIN Range 1 : Begin : W1W4EBVYXMT068196 End : W1W4EBVY0MT078624 ✔ Not sequential Vehicle 2 : 2023-2024 Tiffin GH1 Vehicle Type : LIGHT VEHICLES Body Style : VAN Power Train : DIESEL
Descriptive Information : The recall population includes all motorhomes produced until new steel solar panel bracket started being used in production. The recall involves 54 – 2023 Tiffin GH-1 & 1- 2024 Tiffin GH-1for a total number of 55.
Production Dates : SEP 15, 2023 – DEC 06, 2023 VIN Range 1 : Begin : W1W4EBVY4NT097291 End : W1W4EBVY8NT105697 ✔ Not sequential Description of Defect :
Description of the Defect : The defect is the bracket used to secure the solar panel to the roof of the motorhome is cracking or breaking.
FMVSS 1 : NR
FMVSS 2 : NR Part 573 Safety Recall Report 24V-049 Page 2 Description of the Safety Risk : If the bracket breaks, the solar panel can become detached from the
motorhome and increases the risk of crash.
Description of the Cause : The bracket that is being recalled is made of aluminum and has the potential to break if over tightened. Production was using an impact driver to attach the bracket to the roof and solar panel. Identification of Any Warning
that can Occur : None. Involved Components : Component Name 1 : Solar panel bracket Component Description : Aluminun Bracket Component Part Number : 5147782 Supplier Identification : Component Manufacturer
Name : Tiffin Motor Homes, Inc.
Address : 105 2nd Street NW
Red Bay Alabama 35582 Country : United States Chronology :
Tiffin will supplement this information. Description of Remedy :
Description of Remedy Program : All motorhomes involved in this recall will have the solar panel brackets
replaced with new brackets made of stainless steel (part # 5156722). This replacement will be at no charge to the owner of the motorhome. There is no plan for reimbursement because damages would have been covered under Tiffin Motorhomes warranty. How Remedy Component Differs from Recalled Component : The brackets are different. The recalled bracket is made of aluminum (part # 5147782) and the new bracket is made of stainless steel (part # 5156722). The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-049
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Identify How/When Recall Condition was Corrected in Production :
Tiffin Motorhomes production line discarded all aluminum brackets when the problem was found and started using new stainless steel brackets.
Production is now torqueing with hand tool as opposed to impact driver to avoid over-torquing. Recall Schedule :
Description of Recall Schedule : Tiffin Motorhomes will mail a letter explaining the issue to all dealers and
owners of units involved in the recall. Notifications will be mailed no later than March 22, 2024.
Planned Dealer Notification Date : MAR 22, 2024 – MAR 22, 2024
Planned Owner Notification Date : MAR 22, 2024 – MAR 22, 2024
* NR – Not Reported
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