SAF-2024-01 – Telematics Box May Fall onto Front Steering Forks – 2023 CFMOTO 450SS Motorcycles

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-108
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
CFMOTO POWERSPORTS, INC. FEB 13, 2024 NHTSA Recall No. : 24V-108 Manufacturer Recall No. : SAF-2024-01 Manufacturer Information :
Manufacturer Name : CFMOTO POWERSPORTS, INC. Address : 5005 Nathan Lane N
PLYMOUTH MN 55442
Company phone : 763-398-2690
Population :
Number of potentially involved : 1,700 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2023-2023 CFMOTO 450SS
Vehicle Type : MOTORCYCLES Body Style :
Power Train : GAS
Descriptive Information : The safety issue was identified by the manufacturer in relation to a supplier for the telematics box (T-Box GPS Navigation) holder component used on a specific production run of 2023 450SS motorcycles. To address this issue, CFMOTO improved the rubber rings, added a support bracket, and released a kit with these improved parts to remedy the issue. All affected MY2023 450SS motorcycles need this T-box holder kit installed as soon as possible. The number of 2023 450SS motorcycles affected is approximately 1700.
Production Dates : FEB 06, 2023 – MAR 07, 2023
VIN Range 1 : Begin : LCEPESLA0P6000314 End : LCEPESLAXP6006525 Not sequential Description of Defect :
Description of the Defect : The telematics box (T-box) on some model year 2023 450SS motorcycles may dislodge and drop or fall into the front steering forks thereby affecting vehicle steering. CFMOTO determined that excessive local shear stress and vehicle vibration could break the rubber rings holding the T-box in place, and the unsecured T-box then could drop into a position that hampers steering.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : CFMOTO determined that excessive local shear stress and vehicle vibration could break the rubber rings holding the T-box, and the unsecured T-box could drop or fall into a position in the front forks that hampers or affects steering of the motorcycle. Description of the Cause : NR Part 573 Safety Recall Report 24V-108 Page 2 Identification of Any Warning NR
that can Occur : Involved Components : Component Name 1 : T-Box Holder
Component Description : T-Box GPS Navigation Component Holder
Component Part Number : 6KMV-150901-B001 (old part) 6KMV-150901-B00S (new kit part) Supplier Identification : Component Manufacturer
Name : Zhejiang CFMOTO Power Co. Ltd.
Address : No. 116, Wuzhou Road
Yuhang Economic Development Zone Hangzhou Foreign States 311100 Country : China Chronology :
Received a notification from factory or about1/23/2024 with noted defect and VIN list. Worked with factory to get the solution (additional bracket and new bands) to function correctly. 1/31/2024 successfully updated units and began the dealer bulletin process. Description of Remedy :
Description of Remedy Program : A kit will be installed by the dealer under warranty to replace and
strengthen the T-Box holder and prevent failure. Customers will bring the motorcycle to an authorized CFMOTO dealer to have updated holder kit installed at no charge. Dealers will be compensated for time to perform the update and file a claim. How Remedy Component Differs from Recalled Component : The current product T-Box Holder is currently held in by two rubber straps. The new kit for the T-Box holder includes a bracket to reduce stress on the straps, and comes with new straps. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-108
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Identify How/When Recall Condition was Corrected in Production :
The new holder bracket was put into assembly for all model year 2024 vehicles. Production is using the same parts as in the recall kit identified herein, but the bracket itself is welded to the frame in production instead of being screwed in as part of the recall.
Recall Schedule :
Description of Recall Schedule : NR
Planned Dealer Notification Date : FEB 13, 2024 – NR
Planned Owner Notification Date : FEB 15, 2024 – APR 12, 2024
* NR – Not Reported

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SAF-2024-01
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SAFETY BULLETIN
**MANDATORY**
DOCUMENT: SAF-2024-01
SUBJECT: TELEMATICS BOX HOLDER REPAIR
VEHICLE(S) AFFECTED: MY2023 CFMOTO 450SS Motorcycles (1700 Total Affected VINs)
ISSUED: February 13, 2024
PLEASE NOTE: This dealer only safety bulletin is intended to inform service personnel regarding factory authorized warranty repairs to CFMOTO products. No other warranty coverage
applies, is implied, or is to be inferred as a result of this publication. Questions regarding this publication should be directed to CFMOTO Technical Service.
ISSUE:
The telematics box (T-box) on some model year 2023 450SS motorcycles may dislodge and make steering difficult.
CFMOTO determined that excessive local shear stress and vehicle vibration could break the rubber rings holding
the T-box, and the unsecured T-box could drop into a position that hampers steering.
To address this issue, CFMOTO improved the rubber rings, added a support bracket, and released a kit with these
parts. All affected MY2023 450SS motorcycles need this T-box holder kit installed as soon as possible.
SOLUTION:
CFMOTO-USA is issuing this MANDATORY Safety Bulletin SAF-2024-01 and requiring dealers to install the Tbox
holder kit on their sold and unsold inventory of all affected 450SS motorcycles.
 Sold Affected Units: Dealers must notify the owners and offer to install the T-box holder kit so that the
safety bulletin can be performed at the dealership as per the CFMOTO warranty terms and conditions.
 Unsold Affected Units: Dealers must install the T-box holder kit before the units are sold and/or delivered
to customers. CFMOTO warranty registration for each affected vehicle will be blocked in the system until
the bulletin is completed and the submitted claim is approved.
CFMOTO-USA is also mailing RECALL NOTICES to the registered owners of motorcycles affected by this safety
bulletin. An example of the notice is on page 9.
NOTE: Parts for this bulletin DO NOT automatically ship.
Your dealership must order parts as described on page 3.
IMPORTANT: Safety bulletins must be applied to affected vehicles.
ATTENTION: Any CFMOTO dealer who sells a vehicle without completing this bulletin assumes sole liability for
any accidents, claims, and/or liabilities that may arise from such sale, and agrees to defend, indemnify, and hold
harmless CFMOTO for any such accidents, claims, and/or liabilities.
Dealer Sign-off Section – Please notify the appropriate personnel
Sales Manager
Warranty/Svc Manager
Technician(s)
SAF-2024-01
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SAFETY BULLETIN
**MANDATORY**
DOCUMENT: SAF-2024-01
CFMOTO DEALER RESPONSIBILITY:
SAF-2024-01 applies only to the 1700 affected Vehicle Identification Numbers (VINs) connected to it in the
CFMOTO warranty system. If a VIN does not display this mandatory bulletin in your dealer portal, then that
vehicle is unaffected.
Dealerships must check their CFMOTO Dealer Portal account for affected VINs:
Navigate: ‘Service’ > ‘View Unresolved MANDATORY Bulletins’. Vehicles in your inventory (sold and unsold)
with Mandatory Bulletins that require your attention will display. Click the ‘REPAIR’ button to submit the warranty
claim after the work has been completed. Claims are approved and paid once submitted.
Contact CFMOTO Technical Service for assistance
if you discover a vehicle requires SAF-2024-01 but
is not listed as an affected vehicle in the warranty
system.
OR, to check a VIN:
Enter the VIN into the
Dashboard Search.
The ‘Warranty bulletins’
tab will indicate if a
bulletin exists.
If the warranty tab
has no red indicator,
the vehicle is not
affected.
SAF-2024-01
3 of 10
SAFETY BULLETIN
**MANDATORY**
DOCUMENT: SAF-2024-01
ORDERING THE REQUIRED PARTS:
Labor Compensation:
0.75 Hr Labor / Unit* (*Labor time includes ordering, installation, and shipping compensation)
Parts Required:
Parts DO NOT automatically ship after the ‘REPAIR’ button for warranty claim authorization is clicked. Your
dealership will receive parts only by placing an order.
MODEL DESCRIPTION PART NUMBER QTY/UNIT
2023 450SS T-box Holder Kit 6KMV-150901-B00S 1
Other Requirement(s):
1. Click the ‘REPAIR’ button in the dealer portal for each VIN completed.
2. A separate warranty claim must be filed if additional repairs or parts are required.
SAF-2024-01
4 of 10
SAFETY BULLETIN
**MANDATORY**
DOCUMENT: SAF-2024-01
INSTALLATION INSTRUCTIONS:
Before You Begin: Read and understand the following instructions. Have the tools and materials ready to perform
repairs as necessary.
Prework: Set up the vehicle per the CFMOTO 450SS Assembly Instructions published in the dealer portal.
Tools and Supplies: 5mm Allen wrench, 5mm hex socket, 10mm open-end wrench, flathead screwdriver, Phillips
screwdriver, pliers, curved needle-nose pliers
1. Remove screw and pushpin
(locations circled) for the right
headlight guard (1). Then
remove that guard. Repeat
for the left headlight guard.
2. Remove screws (locations
circled) for the right wing (2).
Then remove that wing.
Repeat for the left wing.
1
2
SAF-2024-01
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SAFETY BULLETIN
**MANDATORY**
DOCUMENT: SAF-2024-01
3. Remove caps and screws
(locations circled) for the left
mirror assembly (3). Then
disconnect its wiring shown
with an arrow. Repeat for the
right mirror assembly.
4. Remove the windshield.
5. Remove screw (location
circled) for the headlight
upper press cover (4). Then
remove that cover.
3
4
SAF-2024-01
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SAFETY BULLETIN
**MANDATORY**
DOCUMENT: SAF-2024-01
6. Disconnect the wire harness
(5) from the dashboard. Then
push the pictured sensor (6)
through its opening in the
headlight housing so that the
wire won’t snag when the
housing is removed.
7. Remove screws and
pushpins (locations circled)
for the dashboard rear guard
(7).
8. Separate the dashboard rear
guard (7) from the headlight
housing (8). Disconnect the
wiring shown with an arrow.
Then remove the rear guard.
5
6
7
7
8
SAF-2024-01
7 of 10
SAFETY BULLETIN
**MANDATORY**
DOCUMENT: SAF-2024-01
9. Remove screws and nuts
(locations circled) on both
sides of the headlight
housing (8).
10. Detach the headlight housing
(8) and disconnect the wiring
shown with an arrow. Then
remove the headlight
housing.
11. Remove the T-box (9) and
discard the old rubber rings.
8
9
8
SAF-2024-01
8 of 10
SAFETY BULLETIN
**MANDATORY**
DOCUMENT: SAF-2024-01
12. At the location circled, attach
and secure the T-box support
bracket (11) to the frame
bracket (10).
NOTE: The T-box support
bracket and fastener come
from the T-box holder kit.
13. Install onto the T-box the new
rubber rings from the T-box
holder kit. The tab (12) for
each ring must face the frame
bracket.
14. Slide the ring tabs over the
frame bracket arms to secure
the T-box to the frame. The
secured T-box should sit
above the T-box support
bracket (11).
15. Reinstall all removed parts by
reversing steps 1-10.
12
11
11
10
SAF-2024-01
9 of 10
SAFETY BULLETIN
**MANDATORY**
DOCUMENT: SAF-2024-01
SAF-2024-01
10 of 10
SAFETY BULLETIN
**MANDATORY**
DOCUMENT: SAF-2024-01

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