March 1, 2024 NHTSA CAMPAIGN NUMBER: 24V168000
Incorrect GAWR on Certification Label/Part 567
An overloaded vehicle can increase the risk of a crash.
NHTSA Campaign Number: 24V168
Manufacturer Mack Trucks
, Inc.
Components EQUIPMENT
Potential Number of Units Affected 35
Summary
Mack Trucks, Inc. (Mack) is recalling certain 2024-2025 Granite vehicles. The Gross Axle Weight Rating (GAWR) listed on the vehicle certification label is incorrect, which can allow the vehicle to be overloaded. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, “Certification.”
Remedy
Dealers will provide new labels, free of charge. Owner notification letters are expected to be mailed April 26, 2024. Owners may contact Mack customer service at 1-800-866-1177. Mack’s number for this recall is SC0459.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Description
Certain vehicles equipped with auxiliary axles equipped with tires as specified by the customer have an incorrect weight value for the auxiliary axle. The auxiliary axle rating of the vehicle is lower than identified on the vehicle label.
Improper value shown on the label could subject the vehicle to misuse, which could result in a crash.
Vehicles will be recalled and the remedy program will be to remove the existing incorrect label and replace it with a corrected label.
Model and Model Years Affected
- Certain 2024-2025 Mack Granite vehicles manufactured March 23, 2023 through February 13, 2024.
Vehicle Quantities
- 35 vehicles (35 US)
Dealer Responsibilities
- The National Traffic and Motor Vehicle Safety Act and Canadian Motor Vehicle Safety Act require dealers to ensure that all new and used vehicles are free of safety defects and comply with all relevant safety standards at the time of delivery to the consumer.
- Dealers should make their personnel aware of the safety recall. In the event that a dealer has a vehicle included in the safety recall in their inventory to be sold, the condition must be corrected before releasing it to a customer.
Notification Release Schedule
- Vehicle list will be posted on the Trucks Dealer Portal March 05, 2024.
- Owner notification letters will be released on or before April 26, 2024.
Contact
If you have questions or concerns about this recall, contact the Regulatory Affairs Department at vtna.regulatoryaffairs@volvo.com.
Chronology :
February 6, 2024 Mack Manufacturing receives information that there may be a calculation issue related to tag axles where axle load is calculated.
February 12, 2024 Mack Manufacturing identifies that they have vehicles impacted by the calculation issue at the factory and initiates an internal campaign.
February 14, 2024 Product Safety Office is informed of a potential issue in compliance with 49CFR 567 for vehicle and an investigation is opened.
February 21, 2024 Investigation findings are reviewed with Product Compliance Committee and recommendation that this be brought to Product Safety Committee.
February 26, 2024 Product Safety Committee meets and reviews evaluation and determines that a product noncompliance exists and a recall will be performed.
March 1, 2024 DIR 573 Report filed with NHTSA
There have been no accidents or injuries related to this issue, there have been no warranty claims, field reports or customer complaints associated with this issue.
2 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| MACK | GRANITE (GR) | 2024-2025 |
5 Associated Documents
Noncompliance Notice 573 Report
RCLRPT-24V168-1158.PDF 215.595KB
Recall Acknowledgement
RCAK-24V168-1780.pdf 651.492KB
Manufacturer Notices(to Dealers,etc)
RCMN-24V168-2654.pdf 183.204KB
Manufacturer Notices(to Dealers,etc)
RCMN-24V168-2298.pdf 144.925KB
Recall 573 Report – March 11, 2024
RCLRPT-24V168-9388.PDF 215.593KB
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SEOCONTENT-START
MACK TRUCKS
SAFETY RECALL ALERT
© Mack Trucks, Inc. CONFIDENTIAL – For limited distribution only to circulation list above. This bulletin, and any information herein, is subject to change by Company without
notice. For the most current and accurate information, always refer to Trucks Dealer Portal for the electronic version of this document.
Description
Certain vehicles equipped with auxiliary axles equipped with tires as specified by the customer have an incorrect
weight value for the auxiliary axle. The auxiliary axle rating of the vehicle is lower than identified on the vehicle label.
Improper value shown on the label could subject the vehicle to misuse, which could result in a crash.
Vehicles will be recalled and the remedy program will be to remove the existing incorrect label and replace it with a
corrected label.
Model and Model Years Affected
Certain 2024-2025 Mack Granite vehicles manufactured March 23, 2023 through February 13, 2024.
Vehicle Quantities
35 vehicles (35 US)
Dealer Responsibilities
The National Traffic and Motor Vehicle Safety Act and Canadian Motor Vehicle Safety Act require
dealers to ensure that all new and used vehicles are free of safety defects and comply with all relevant
safety standards at the time of delivery to the consumer.
Dealers should make their personnel aware of the safety recall. In the event that a dealer has a vehicle
included in the safety recall in their inventory to be sold, the condition must be corrected before
releasing it to a customer.
Notification Release Schedule
• Vehicle list will be posted on the Trucks Dealer Portal March 05, 2024.
• Owner notification letters will be released on or before April 26, 2024.
Contact
If you have questions or concerns about this recall, contact the Regulatory Affairs Department at
vtna.regulatoryaffairs@volvo.com.
Subject:
Recall Number:
Date:
Safety Recall SC0459 Incorrect GAWR Tag Axle Label
SRA-M459
March 5, 2024
Applicable Markets: ☒U.S. ☐Canada ☐ Export Revised VIN List 03-07-2024
• 23 vehicles (23 US)
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MACK TRUCKS
SAFETY RECALL ALERT
© Mack Trucks, Inc. CONFIDENTIAL – For limited distribution only to circulation list above. This bulletin, and any information herein, is subject to change by Company without
notice. For the most current and accurate information, always refer to Trucks Dealer Portal for the electronic version of this document.
Description
Certain vehicles equipped with auxiliary axles equipped with tires as specified by the customer have an incorrect
weight value for the auxiliary axle. The auxiliary axle rating of the vehicle is lower than identified on the vehicle label.
Improper value shown on the label could subject the vehicle to misuse, which could result in a crash.
Vehicles will be recalled and the remedy program will be to remove the existing incorrect label and replace it with a
corrected label.
Model and Model Years Affected
Certain 2024-2025 Mack Granite vehicles manufactured March 23, 2023 through February 13, 2024.
Vehicle Quantities
35 vehicles (35 US)
Dealer Responsibilities
The National Traffic and Motor Vehicle Safety Act and Canadian Motor Vehicle Safety Act require
dealers to ensure that all new and used vehicles are free of safety defects and comply with all relevant
safety standards at the time of delivery to the consumer.
Dealers should make their personnel aware of the safety recall. In the event that a dealer has a vehicle
included in the safety recall in their inventory to be sold, the condition must be corrected before
releasing it to a customer.
Notification Release Schedule
• Vehicle list will be posted on the Trucks Dealer Portal March 05, 2024.
• Owner notification letters will be released on or before April 26, 2024.
Contact
If you have questions or concerns about this recall, contact the Regulatory Affairs Department at
vtna.regulatoryaffairs@volvo.com.
Subject:
Recall Number:
Date:
Safety Recall SC0459 Incorrect GAWR Tag Axle Label
SRA-M459
March 5, 2024
Applicable Markets: ☒U.S. ☐Canada ☐ Export
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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-168
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Mack Trucks, Inc. MAR 01, 2024 NHTSA Recall No. : 24V-168 Manufacturer Recall No. : SC0459
Manufacturer Information :
Manufacturer Name : Mack Trucks, Inc.
Address : 2100 Mack Boulevard
PO Box M Allentown PA 18105-5000 Company phone : 610-709-2131
Population :
Number of potentially involved : 35 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2024-2025 Mack Granite
Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : The recall population is vehicles built with auxiliary axles which have an overstated gross axle weight rating (GAWR) for that axle and improper GAWR printed on the label. The axle rating is less due to customer tire selection and were not de-rated on the label. This applies to 35 Mack/Granite/MY 2024/2025
Production Dates : MAR 23, 2023 – FEB 13, 2024 VIN Range 1 : Begin : 1M2GR2NC9RM004472 End : 1M2GR2NC6SM005455 ✔ Not sequential Description of Noncompliance :
Description of the Noncompliance :
Vehicles equipped with auxiliary axles equipped with tires as specified by the customer have an incorrect weight value for the auxiliary axle. The auxiliary axle rating of the vehicle is lower than identified on the vehicle label. FMVSS 1 : 567 – Certification FMVSS 2 : NR
Description of the Safety Risk : Improper value value shown on label could subject vehicle to misuse, which could result in a crash.
Description of the Cause : When specifying tires by customer order on the auxiliary axle, program failed to correctly calculate auxiliary axle rating value on the vehicle certification label. Identification of Any Warning
that can Occur : No warnings exist for this condition.
Involved Components : Part 573 Safety Recall Report 24V-168 Page 2 Component Name 1 : Label Component Description : Axle Weight Cert Component Part Number : 25113938 Supplier Identification : Component Manufacturer
Name : Mack Trucks
Address : 7825 National Service Rd.
Greensoboro North Carolina 27409-9667 Country : United States Chronology :
February 6, 2024 Mack Manufacturing receives information that there may be a calculation issue related to tag axles where axle load is calculated. February 12, 2024 Mack Manufacturing identifies that they have vehicles impacted by the calculation issue at the factory and initiates an internal campaign. February 14, 2024 Product Safety Office is informed of a potential issue in compliance with 49CFR 567 for vehicle and an investigation is opened. February 21, 2024 Investigation findings are reviewed with Product Compliance Committee and recommendation that this be brought to Product Safety Committee. February 26, 2024 Product Safety Committee meets and reviews evaluation and determines that a product noncompliance exists and a recall will be performed. March 1, 2024 DIR 573 Report filed with NHTSA There have been no accidents or injuries related to this issue, there have been no warranty claims, field reports or customer complaints associated with this issue. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-168
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : Vehicles will be recalled and remedy program will be to remove the
existing incorrect label and replace it with a corrected label. Reimbursement for the recall will be covered by Manufacturer’s Reimbursement Plan on file with NHTSA. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : The remedy component has the correct auxiliary axle rating data on it. Label, Axle Weight Cert, 25113938
Vehicles at our assembly facility were quarantined February 14, 2024 and corrected prior to any shipment. Recall Schedule :
Description of Recall Schedule : Dealer notification will begin on March 8, 2024 and owner notification will begin on or before April 26, 2024
Planned Dealer Notification Date : MAR 08, 2024 – MAR 08, 2024
Planned Owner Notification Date : APR 26, 2024 – APR 26, 2024
* NR – Not Reported
**************************************************************************************************************
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-168
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Mack Trucks, Inc. MAR 11, 2024 NHTSA Recall No. : 24V-168 Manufacturer Recall No. : SC0459
Manufacturer Information :
Manufacturer Name : Mack Trucks, Inc.
Address : 2100 Mack Boulevard
PO Box M Allentown PA 18105-5000 Company phone : 610-709-2131
Population :
Number of potentially involved : 23 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2024-2024 Mack Granite
Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : The recall population is vehicles built with auxiliary axles which have an overstated gross axle weight rating (GAWR) for that axle and improper GAWR printed on the label. The axle rating is less due to customer tire selection and were not de-rated on the label. This applies to 35 Mack/Granite/MY 2024/2025
Production Dates : MAR 23, 2023 – DEC 19, 2023 VIN Range 1 : Begin : 1M2GR2NC9RM004472 End : 1M2GR2NC6RM005000 ✔ Not sequential Description of Noncompliance :
Description of the Noncompliance :
Vehicles equipped with auxiliary axles equipped with tires as specified by the customer have an incorrect weight value for the auxiliary axle. The auxiliary axle rating of the vehicle is lower than identified on the vehicle label. FMVSS 1 : 567 – Certification FMVSS 2 : NR
Description of the Safety Risk : Improper value value shown on label could subject vehicle to misuse, which could result in a crash.
Description of the Cause : When specifying tires by customer order on the auxiliary axle, program failed to correctly calculate auxiliary axle rating value on the vehicle certification label. Identification of Any Warning
that can Occur : No warnings exist for this condition.
Involved Components : Part 573 Safety Recall Report 24V-168 Page 2 Component Name 1 : Label Component Description : Axle Weight Cert Component Part Number : 25113938 Supplier Identification : Component Manufacturer
Name : Mack Trucks
Address : 7825 National Service Rd.
Greensoboro North Carolina 27409-9667 Country : United States Chronology :
February 6, 2024 Mack Manufacturing receives information that there may be a calculation issue related to tag axles where axle load is calculated. February 12, 2024 Mack Manufacturing identifies that they have vehicles impacted by the calculation issue at the factory and initiates an internal campaign. February 14, 2024 Product Safety Office is informed of a potential issue in compliance with 49CFR 567 for vehicle and an investigation is opened. February 21, 2024 Investigation findings are reviewed with Product Compliance Committee and recommendation that this be brought to Product Safety Committee. February 26, 2024 Product Safety Committee meets and reviews evaluation and determines that a product noncompliance exists and a recall will be performed. March 1, 2024 DIR 573 Report filed with NHTSA There have been no accidents or injuries related to this issue, there have been no warranty claims, field reports or customer complaints associated with this issue. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-168
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : Vehicles will be recalled and remedy program will be to remove the
existing incorrect label and replace it with a corrected label. Reimbursement for the recall will be covered by Manufacturer’s Reimbursement Plan on file with NHTSA. How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production : The remedy component has the correct auxiliary axle rating data on it. Label, Axle Weight Cert, 25113938
Vehicles at our assembly facility were quarantined February 14, 2024 and corrected prior to any shipment. Recall Schedule :
Description of Recall Schedule : Dealer notification will begin on March 8, 2024 and owner notification will begin on or before April 26, 2024
Planned Dealer Notification Date : MAR 08, 2024 – MAR 08, 2024
Planned Owner Notification Date : APR 26, 2024 – APR 26, 2024
* NR – Not Reported
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