May 14, 2024 NHTSA CAMPAIGN NUMBER: 24V333000
Incorrect GAWR on Certification Label/Part 567
An overloaded vehicle can increase the risk of a crash.
NHTSA Campaign Number: 24V333
Manufacturer Mack Trucks
, Inc.
Components EQUIPMENT
Potential Number of Units Affected 18
Summary
Mack Trucks, Inc. (Mack) is recalling certain 2024-2025 MD vehicles. The Gross Axle Weight Rating (GAWR) listed on the vehicle certification label is incorrect, which can allow the vehicle to be overloaded. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, “Certification.”
Remedy
Dealers will remove and replace the label, free of charge. Owner notification letters are expected to be mailed July 3, 2024. Owners may contact Mack customer service at 1-800-866-1177. Mack’s number for this recall is SC0463.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Description
Certain vehicles equipped with drive axles equipped with tires as specified by the customer have an incorrect weight value for the drive axle. The drive axle rating of the vehicle is lower than identified on the vehicle label. Improper value shown on the label could subject the vehicle to misuse, which could result in a crash.
Vehicles will be recalled and the remedy program will be to remove the existing incorrect label and replace it with a corrected label.
Model and Model Years Affected
- Certain 2024-2025 Mack MD vehicles manufactured April 17, 2023 through March 20, 2024.
Vehicle Quantities
- 18 vehicles (18 US)
Dealer Responsibilities
- The National Traffic and Motor Vehicle Safety Act and Canadian Motor Vehicle Safety Act require dealers to ensure that all new and used vehicles are free of safety defects and comply with all relevant safety standards at the time of delivery to the consumer.
- Dealers should make their personnel aware of the safety recall. In the event that a dealer has a vehicle included in the safety recall in their inventory to be sold, the condition must be corrected before releasing it to a customer.
Notification Release Schedule
- Vehicle list will be posted on the Trucks Dealer Portal May 15, 2024.
- Owner notification letters will be released on or before July 3, 2024.
Contact
If you have questions or concerns about this recall, contact the Regulatory Affairs Department at vtna.regulatoryaffairs@volvo.com.
Chronology :
April 12, 2024 Mack Manufacturing receives information that there may be a calculation issue related to drive axles where axle load is calculated.
April 19, 2024 Mack Manufacturing identifes that they have vehicles impacted by the calculation issue at the factory and initiates an internal campaign.
May 2, 2024 Product Safety Office is informed of a potential issue in compliance with 49CFR 567 for vehicle and an investigation is opened.
May 8, 2024 Investigation findings are reviewed with Product Compliance Committee and recommendation that this be brought to Product Safety Committee.
May 9, 2024 Product Safety Committee meets and reviews evaluation and determines that a product noncompliance exists and a recall will be performed.
May 13, 2024 DIR 573 Report filed with NHTSA
There have been no accidents or injuries related to this issue, there have been no warranty claims, field reports or customer complaints associated with this issue.
2 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| MACK | MD | 2024-2025 |
3 Associated Documents
Defect Notice 573 Report
RCLRPT-24V333-2369.PDF 215.571KB
Recall Acknowledgement
RCAK-24V333-3106.pdf 645.374KB
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SEOCONTENT-START
MACK TRUCKS
SAFETY RECALL ALERT
© Mack Trucks, Inc. CONFIDENTIAL – For limited distribution only to circulation list above. This bulletin, and any information herein, is subject to change by Company without
notice. For the most current and accurate information, always refer to Trucks Dealer Portal for the electronic version of this document.
Description
Certain vehicles equipped with drive axles equipped with tires as specified by the customer have an incorrect
weight value for the drive axle. The drive axle rating of the vehicle is lower than identified on the vehicle label.
Improper value shown on the label could subject the vehicle to misuse, which could result in a crash.
Vehicles will be recalled and the remedy program will be to remove the existing incorrect label and replace it with a
corrected label.
Model and Model Years Affected
Certain 2024-2025 Mack MD vehicles manufactured April 17, 2023 through March 20, 2024.
Vehicle Quantities
Dealer Responsibilities
The National Traffic and Motor Vehicle Safety Act and Canadian Motor Vehicle Safety Act require
dealers to ensure that all new and used vehicles are free of safety defects and comply with all relevant
safety standards at the time of delivery to the consumer.
Dealers should make their personnel aware of the safety recall. In the event that a dealer has a vehicle
included in the safety recall in their inventory to be sold, the condition must be corrected before
releasing it to a customer.
Notification Release Schedule
• Vehicle list will be posted on the Trucks Dealer Portal May 15, 2024.
• Owner notification letters will be released on or before July 3, 2024.
Contact
If you have questions or concerns about this recall, contact the Regulatory Affairs Department at
vtna.regulatoryaffairs@volvo.com.
Subject:
Recall Number:
Date:
Safety Recall SC0463 Incorrect GAWR Drive Axle Label
SRA-M463
May 15, 2024
Applicable Markets: ☒U.S. ☐Canada ☐ Export
18 vehicles (18 US)
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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-333
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Mack Trucks, Inc. MAY 14, 2024 NHTSA Recall No. : 24V-333 Manufacturer Recall No. : SC0463
Manufacturer Information :
Manufacturer Name : Mack Trucks, Inc.
Address : 2100 Mack Boulevard
PO Box M Allentown PA 18105-5000 Company phone : 610-709-2131
Population :
Number of potentially involved : 18 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2024-2025 Mack MD
Vehicle Type : BUSES, MEDIUM & HEAVY VEHICLES Body Style : OTHER Power Train : DIESEL
Descriptive Information : The recall population is vehicles built with drive axles which have an overstated gross axle weight rating (GAWR) for that axle and improper GAWR printed on the label.
The axle rating is less due to customer tire selection and were not de-rated on the label. This applies to 18 Mack/MD/MY 2024/2025
Production Dates : APR 17, 2023 – MAR 20, 2024 VIN Range 1 : Begin : 1M2MDBAA4RS012125 End : 1M2MDBAA9SS017262 ✔ Not sequential Description of Noncompliance :
Description of the Noncompliance :
Vehicles equipped with drive axles equipped with tires as specified by the customer have an incorrect weight value for the drive axle. The drive axle rating of the vehicle is lower than identified on the vehicle label. FMVSS 1 : 567 – Certification FMVSS 2 : NR
Description of the Safety Risk : Improper value shown on label could subject vehicle to misuse, which could result in a crash.
Description of the Cause : When specifying tires by customer order on the drive axle, program failed to correctly calculate drive axle rating value on the vehicle certification label. Identification of Any Warning
that can Occur : No warnings exist for this condition.
Involved Components : Part 573 Safety Recall Report 24V-333 Page 2 Component Name 1 : Label Component Description : Axle Weight Cert Component Part Number : 25113938 Supplier Identification : Component Manufacturer
Name : Mack Trucks
Address : 7825 National Service Rd.
Greensoboro North Carolina 27409-9667 Country : United States Chronology :
April 12, 2024 Mack Manufacturing receives information that there may be a calculation issue related to drive axles where axle load is calculated.
April 19, 2024 Mack Manufacturing identifes that they have vehicles impacted by the calculation issue at the factory and initiates an internal campaign.
May 2, 2024 Product Safety Office is informed of a potential issue in compliance with 49CFR 567 for vehicle and an investigation is opened.
May 8, 2024 Investigation findings are reviewed with Product Compliance Committee and recommendation that this be brought to Product Safety Committee.
May 9, 2024 Product Safety Committee meets and reviews evaluation and determines that a product noncompliance exists and a recall will be performed.
May 13, 2024 DIR 573 Report filed with NHTSA There have been no accidents or injuries related to this issue, there have been no warranty claims, field reports or customer complaints associated with this issue. Description of Remedy :
Description of Remedy Program : Vehicles will be recalled and remedy program will be to remove the
existing incorrect label and replace it with a corrected label. Reimbursement for the recall will be covered by Manufacturer’s Reimbursement Plan on file with NHTSA. How Remedy Component Differs from Recalled Component : The remedy component has the correct auxiliary axle rating data on it. Label, Axle Weight Cert, 25113938 The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-333
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Identify How/When Recall Condition was Corrected in Production :
Vehicles at our assembly facility were quarantined April 19, 2024 and corrected prior to any shipment. Recall Schedule :
Description of Recall Schedule : Dealer notification will begin on or before May 17, 2024 and owner
notification will begin on or before July 3, 2024 Planned Dealer Notification Date : MAY 17, 2024 – MAY 17, 2024
Planned Owner Notification Date : JUL 03, 2024 – JUL 03, 2024
* NR – Not Reported
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