121-1777 – Freshwater Tank May Detach – 2020-2023 Coachmen Independence Trail, 2020-2024 Viking, & 2021-2024 Clipper Travel Trailers

Recall Acknowledgement

RCAK-24V339-3209.pdf 646.138KB

Recall 573 Report

RCLRPT-24V339-3177.PDF 217.456KB

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 24V-339
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Forest River, Inc. MAY 15, 2024 NHTSA Recall No. : 24V-339 Manufacturer Recall No. : 121-1777
Manufacturer Information :
Manufacturer Name : Forest River, Inc.
Address : 55470 CR 1
P.O. Box 3030 Elkhart IN 46515-3030 Company phone : 1-800-348-7440
Population :
Number of potentially involved : 2,204 Estimated percentage with defect : 100 %
Vehicle Information :
Vehicle 1 : 2020-2023 Forest River Inc. Independence Trail Travel Trailer Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : 2020 INDEPENDENCE TRAIL TRAILER NTT262BH 24 2020 INDEPENDENCE TRAIL TRAILER NTT262DBS 21
2021 INDEPENDENCE TRAIL TRAILER NTT262BH 35
2021 INDEPENDENCE TRAIL TRAILER NTT262DBS 30
2022 INDEPENDENCE TRAIL TRAILER NTT262DBS 10
2023 INDEPENDENCE TRAIL TRAILER NTT262DBS 4
Grand Total 124 Production Dates : OCT 15, 2019 – FEB 22, 2024
VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 24V-339 Page 2 Vehicle 2 : 2020-2024 Forest River Inc. Viking Travel Trailers Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : The scope was determined after reviewing warranty data and noticed an increase in failures starting in model year 2020. At the model year change for 2020 tank securement methods were changed coinciding with the warranty data showing higher failure rates. Then on March 5, 2024, the manufacturing plant improved the tank securement method to avoid future complaints. 2020 VIKING TOWABLE VWT262BHS 71
2020 VIKING TOWABLE VWT26SBHSAGA 124
2021 VIKING TOWABLE VWT182DBU 172
2021 VIKING TOWABLE VWT262BHS 226
2021 VIKING TOWABLE VWT26SBHSAGA 91
2021 VIKING TOWABLE VWT272RLS 40
2022 VIKING TOWABLE VWT162RBU 110
2022 VIKING TOWABLE VWT182DBU 291
2022 VIKING TOWABLE VWT262BHS 164
2022 VIKING TOWABLE VWT272RLS 39
2023 VIKING TOWABLE VWT182DBU 13
2023 VIKING TOWABLE VWT262BHS 46
2023 VIKING TOWABLE VWT272RLS 12
2024 VIKING TOWABLE VWT182DBU 5
2024 VIKING TOWABLE VWT262BHS 8
2024 VIKING TOWABLE VWT272RLS 5
Grand Total 1417 Production Dates : OCT 15, 2019 – FEB 22, 2024
VIN Range 1 : Begin : NR End : NR Not sequential The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-339 Page 3 Vehicle 3 : 2020-2024 Forest River Inc. Clipper Travel Trailers Vehicle Type : TRAILERS Body Style : OTHER Power Train : NR
Descriptive Information : The scope was determined after reviewing warranty data and noticed an increase in failures starting in model year 2020. At the model year change for 2020 tank securement methods were changed coinciding with the warranty data showing higher failure rates. Then on March 5, 2024, the manufacturing plant improved the tank securement method to avoid future complaints.
2021 CLIPPER TOWABLE CWT182DBU 130
2021 CLIPPER TOWABLE CWT272RLS 19
2022 CLIPPER TOWABLE CWT162RBU 123
2022 CLIPPER TOWABLE CWT182DBU 338
2022 CLIPPER TOWABLE CWT272RLS 16
2023 CLIPPER TOWABLE CWT182DBU 16
2023 CLIPPER TOWABLE CWT272RLS 11
2024 CLIPPER TOWABLE CWT182DBU 6
2024 CLIPPER TOWABLE CWT272RLS 4
Grand Total 663 Production Dates : OCT 15, 2019 – FEB 22, 2024
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : The fresh water tank may dislodge from the vehicle and fall to the ground when full or overfilled.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : A tank dislodged while under towing conditions may increase the risk of a
crash.
Description of the Cause : NR Identification of Any Warning
that can Occur : None Involved Components : The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-339 Page 4 Component Name 1 : Fresh Water Tank Component Description : Fresh Water Tank Component Part Number : N/A Supplier Identification : Component Manufacturer
Name : NR Address : NR
NR
Country : NR Chronology :
On October 2, 2023, Forest River’s Office of Corporate Compliance (“OCC) retrieved a Vehicle Owner Questionnaire (“VOQ”) #11546188 as part of the weekly VOQ review. According to the VOQ 11546188, it was claimed that the fresh water tank detached and fell from the vehicle. OCC asked the manufacturing plants’ warranty & customer service to reach out to the customer. On October 4, 2023, the manufacturing plant notified OCC that the customer was going to visit a dealer for repair. On December 19, 2023, NHTSA reached out to OCC concerning this particular VOQ with some questions and followed up with OCC again on January 3, 2024, and January 18, 2024. On January 18, 2024, OCC responded to NHTSA’s inquiry that, according to record, there had been only one other single tank detachment on the model in question. On January 30, 2024, NHTSA responded with further questions regarding loose bolts leading to tank detachment of the Viking and Clipper. On February 22, 2024. OCC responded to NHTSA’s inquiry with the data requested. On April 11, 2024, NHTSA responded with further questions in to the concern and OCC began further research. On May 8, 2024, OCC met with manufacturing leadership and discuss the concern.
On May 9, 2024, NHTSA and OCC had a conference call to discuss the status of the data review. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 24V-339
Page 5
The information contained in this report was submitted pursuant to 49 CFR §573
On May 10, 2024, Forest Rivers Corporate Recall Committee voted to recall.
Description of Remedy :
Description of Remedy Program : Forest River will provide all parts and labor free of charge to Consumers
and Dealers. An authorized Forest River Dealer or Service Center will need to perform the remedy to add securement to the tank area.
What is the Forest River Customer Service Phone Number? (269) 467-8283 If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized. Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall.
Please send the service invoice to the following address:
Viking RV White Pigeon 500 W. Chicago Rd.
White Pigeon, MI 49099
How Remedy Component Differs from Recalled Component :
Affected Component – Fresh Water Tank
Replacement Component – Nylon weave strapping in four places
The fresh water tank will now have nylon weave strapping added in four places to secure the tank.
Identify How/When Recall Condition was Corrected in Production :
On March 5, 2024, the manufacturing plant improved the tank securement method to avoid future complaints. Recall Schedule :
Description of Recall Schedule : Forest River has the utmost urgency in our recalls. Forest River will send
suspected VIN numbers to our third party vendor that is licensed to pull data on the current owner of the vehicles (as needed) once a formal NHTSA I.D. is provided. Forest River intends on pushing the mailing out as soon as NHTSA provides any correction(s) and an Acknowledgement Letter.
Planned Dealer Notification Date : JUN 24, 2024 – JUN 24, 2024
Planned Owner Notification Date : JUN 24, 2024 – JUN 24, 2024
* NR – Not Reported

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