June 4, 2024 NHTSA CAMPAIGN NUMBER: 24V398000
A sudden loss of steering control increases the risk of a crash.
NHTSA Campaign Number: 24V398
Manufacturer Mack Trucks
, Inc.
Components STEERING
Potential Number of Units Affected 790
Summary
Mack Trucks, Inc. (Mack) is recalling certain 2025 Mack AN, GR, and TE trucks. The drag link may contain an improperly heat-treated ball stud that can fail, resulting in a sudden loss of steering control.
Remedy
Owners are advised not to drive their vehicles until the remedy has been completed. Dealers will inspect and replace the drag links, as necessary, free of charge. Owner notification letters are expected to be mailed August 2, 2024. Owners may contact Mack customer service at 1-800-866-1177. Mack’s number for this recall is SC0465.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Chronology :
May 25, 2024: Mack was notified from supplier of the potential that experimental ball studs were shipped in error.
May 28, 2024: Product Safety Evaluation Committee informed of a potential issue involving experimental heat treated ball studs. Investigation opened with testing results on-going.
May 29, 2024: Failure of the ball stud during vehicle operations within our factory with no personnel injury or property damage.
May 30, 2024: Product Safety Evaluation Committee evaluates and raises to Product Safety Committee.
May 30, 2024: Product Safety Committee determination of product defect. The committee also determined that owners must be notified and instructed to not drive their vehicles until repairs have been completed.
There have been no accidents or injuries associated with this issue, there have been no warranty, or customer complaints. There is one occurrence of a ball stud failure at the factory.
3 Affected Products
Vehicles
2 Associated Documents
Recall 573 Report
RCLRPT-24V398-5496.PDF 215.281KB
Recall Acknowledgement
RCAK-24V398-2256.pdf 645.863KB
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- Reference Numbers: 26023006; 458481; 5086143AB; 52037600; 52060048AD; 52060053AE; 52060054AB; 52126122AC; 6C2Z3281B; C6TZ-3281A; DS300043; E5TZ-3281B; E7TZ-3281A; E9TZ-3281A; F1TZ-3281A; ZZL1-32-366; 03-88902; 269-1123; 2691123; 310-258; 310258; 370-65272
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- Protected for Long Service Life: Engineered with protective features to help guard against road debris, moisture, and contaminants, promoting smooth steering operation and dependable performance over time
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