Hydraulic Pump Causing Driveshaft Wear – 2017-2018 Maintainer Service Mechanic Bodies

NHTSA Campaign Number: 18V669
Manufacturer Maintainer Corporation of Iowa, Inc.
Components EQUIPMENT
Potential Number of Units Affected 32

 

Hydraulic Pump Causing Driveshaft Wear

Interference with the front axle driveshaft could cause the drive shaft to separate, resulting in damage to other nearby components, increasing the risk of a crash.

 

Summary

Maintainer Corporation of Iowa, Inc. (Maintainer) is recalling certain 2017-2018 Maintainer Service Mechanic Bodies mounted on Ford F-Series Super Duty trucks. These vehicles have a FORCE America Hydraulic pump that can interfere with the front axle driveshaft when the front suspension is fully articulated, causing wear and the possible premature failure of the driveshaft.

 

Remedy

Maintainer will notify owners, and dealers will replace the existing pump with a different brand hydraulic pump, and inspect the front axle driveshaft for damage, replacing it as needed, free of charge. The recall is expected to begin in October 2018. Owners may contact Maintainer customer service at 1-800-831-8588.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

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IMPORTANT SAFETY RECALL

 

TO:	All Dealers of Certain Maintainer Bodies Mounted on Ford F-Series Super Duty 4×4 Chassis
DATE:	October 4, 2018
SUBJECT:	NHTSA Safety Recall Notice 18V669

 

Maintainer Corporation of Iowa, Inc. has filed a voluntary safety recall notice with NHTSA regarding specific units produced from December 12, 2017 through September 17, 2018. According to our records, your dealership has purchased at least one of these units. This recall is being initiated because of an interference between the FORCE America hydraulic pump (FORCE America part number AGP25-LA2-20162016-20111T) installed by Maintainer and the Ford driveshaft (included on the Ford chassis), when the truck experiences a full suspension articulation / compression.  If the interference is significant or prolonged, the driveshaft could separate at the point of interference which would result in loss of power to the front drive axle and possible damage to other components near the driveshaft.  This situation could result in unexpected vehicle motion, increasing the risk of a crash.

 

For the affected units, Maintainer will make arrangements with you for removal of the existing pump and installation of a different brand of pump, at no cost to you.  Maintainer will also provide guidance on the inspection of the front axle driveshaft for any prior instances of interference.  If any signs are found, the driveshaft will also be replaced, free of charge.  You will be contacted regarding the timing and coordination of the modifications of those units that may be in your possession.

 

Maintainer will be sending a separate notification to end users.   If you have sold (or otherwise transferred title to) entities or persons other than end users, please forward a copy of this letter to such persons/entities within five working days of your receipt of this letter and advise us that you have done so.  If you have sold (or otherwise transferred title) or leased a subject unit to an end user, then please provide us with the contact information for such end user within five working days of your receipt of this letter (if you have not already done so).

 

IMPORTANT ADVISORY NOTIFICATION

 

It is a violation of Federal law for a dealer to deliver a new motor vehicle covered by this notification under a sale or lease until the defect is remedied.

 

Do not sell, lease or dealer-trade any affected unit until the remedy described above has been completed.

 

If you have any questions, please contact Doug Schrader / Customer Service at 866-781-3259.

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REIMBURSEMENT INFORMATION

Vehicle: This information applies to your Maintainer Service / Mechanics Truck, VIN *XXXXXXX manufactured by Maintainer Corporation of Iowa, Inc.

Reimbursement Program: If you have already paid for a remedy (e.g., repair, replacement, etc.) related to the defect described in this notice, you may be eligible for reimbursement of such costs. For prior remedies eligible for reimbursement (as explained below), Maintainer Corporation of Iowa will reimburse the amount paid by the owner—

Reimbursement Eligibility Requirements: You are eligible for reimbursement for prior remedies if. . .

• The remedy was performed between December 12, 2017 and October 22, 2018. • The costs were not incurred during the period in which Maintainer Corporation of Iowa’s original or extended warranty would have provided for repair of the defect without charge to the customer, unless the coverage under the warranty was denied or the repair under the warranty did not remedy the problem. Prior costs incurred under an extended warranty will only be excluded from reimbursement if Maintainer Corporation of Iowa provided you with written notice of the terms of the extended warranty.
• The remedy addressed (and was reasonably necessary to correct) the interference that led to this recall or a manifestation of the defect..
• You submit documentation to Maintainer Corporation of Iowa (as described below).

Documentation for Reimbursement: Your claim for reimbursement should include (l) your name and address; (2) the VIN(s) of your vehicle(s) on which the remedy was made; (3) a copy (or original) of the receipt(s) for the remedy, which provides the total cost you paid for the remedy and indicates the remedy addressed the defect that led to this recall or a manifestation of the defect; and (4) if the remedy was obtained at a time when the vehicle could have been repaired or replaced at no charge under the manufacturer’s original or extended warranty program, documentation indicating that coverage under such warranty was denied or the warranty repair did not correct the problem.

How to Submit a Reimbursement Claim: A reimbursement claim that has the documentation described above should be mailed to: ATTN: Doug Schrader / Customer Service, Maintainer Corporation of Iowa, 1701 2^nd Avenue, Sheldon, IA 51201

Questions: If you have any questions regarding reimbursement of a prior repair/replacement, please call Doug Schrader / Customer Service at 866-781-3259.

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Manufacturer Notice

October 4, 2018

https://static.nhtsa.gov/odi/rcl/2018/RCMN-18V669-2452.pdf

 

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Manufacturer Reimbursement Plan

https://static.nhtsa.gov/odi/rcl/2018/RMRP-18V669-9910.pdf

 

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Recall Acknowledgement

October 16, 2018

https://static.nhtsa.gov/odi/rcl/2018/RCAK-18V669-7575.pdf

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=18V669&docType=RCL

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Last update on 2026-05-27 / Affiliate links / Images from Amazon Product Advertising API

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