NHTSA Campaign Number: 18E102
Manufacturer Eaton
Corporation
Components POWER TRAIN
Potential Number of Units Affected 76,512
Vehicle may Move after Clutch Component Fails
Unintended vehicle movement can increase the risk of a crash.
Summary
Eaton Corporation (Eaton) is recalling certain ECA heavy-duty truck clutches, part numbers 122002-35, 122002-35A, 122002-42, and 122002-42A, for use in for automated manual transmission vehicles. An internal component in the clutch assembly may fail, possibly resulting in unintended vehicle movement.
Remedy
Eaton will notify owners and dealers will provide a software update, but in certain circumstances, Eaton may repair physical components in addition to providing a software update, replace the clutch, free of charge. The recall began on November 30, 2018. Owners may contact Eaton customer service at 1-800-826-4357.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Subject: Insufficient Clutch Departure May Cause Unintended Vehicle Movement, Software Update – Automated Transmissions
Document Number: CLIB-0033
Date: December 11, 2018
Issue Description:
Transmission Electronic Control Unit (TECU) software 5569997 has been released to mitigate the possibility of unintended vehicle movement due to insufficient clutch departure. This notification is associated to National Highway Traffic Safety Administration (NHTSA) Campaign Number: 18E-102.
Containment/Corrective Action:
If the vehicle OEM build date is between 4/1/2017 and 6/5/2018, and equipped with an automated transmission model indicated below, and the TECU software is less than 5569997, update software to 5569997 or greater.
Affected Models/Population:
- Vehicle OEM build date between 4/1/2017 and 6/5/2018
- Automated transmission models:
- UltraShift PLUS o Fuller Advantage
- SmartAdvantage.
Field Strategy:
TECU software 5569997 is available in ServiceRanger Data release version 1812-01SCB-2682. The software will be available with a PRO license January 2, 2019.
Warranty Information:
This service bulletin only applies to the Affected Models/Population outlined above.
IMPORTANT SAFETY RECALL
November 30, 2018
[Dealer/Distributor Addressee]
Re: Safety Recall – Eaton ECA Clutches
Model Name: Eaton ECA Clutch
Recall applies only to ECA Clutches bearing the part numbers listed below and with date serial range from 4-1-2017 to 6-5-2018
Clutch Part Numbers Involved:
122002-35, 122002-35A, 122002-42, 122002-42A
Serial Numbers Involved:
AU17040010001-AU180529999, SL17040110001-SL180605999
Dear Customer:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Eaton Corporation plc (“Eaton”) has decided that a defect which relates to motor vehicle safety exists with certain of the above-referenced clutch part numbers that were produced from April 1, 2017 through June 5, 2018. These clutches are used in automated manually shifted heavy duty vehicles.
REASON FOR THE RECALL
This defect may exist in the above-referenced ECA Clutch Part Numbers built during the above specified time frame. The defect is a result of an internal component within the clutch assembly which may be outside of specification and fail, which in special circumstances could cause such clutch component to inhibit clutch departure. If clutch departure becomes inhibited, unintended vehicle motion could occur. Accordingly, the defect can cause a vehicle impact with prior warning. The prior warnings may include increased vibration, noises, and/or rocking of the cab or, if the vehicle is equipped, an audible warning and/or a visual display alternating between “AN” and the engaged gear (e.g., R, 1, 2, 3, etc.) on the instrument panel.
WHAT WE WILL DO
Eaton will remedy the defect by providing a software update, but in certain circumstances at its option, Eaton may repair physical components in addition to providing a software update, replace the clutch, or provide a refund of the purchase price. This remedy will be available December 7th, 2018.
WHAT YOU SHOULD DO
- Inspect your clutch part inventory to see if you have in stock any inventory within the suspect date ranges as shown in the table below. Please bear in mind that it is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment covered by this notification under a sale or lease until the defect is remedied.
- If you have a part covered by this recall notice, please immediately contact your Eaton Representative or call the Roadranger Call Center immediately to notify Eaton of the part.
- Transmit a copy of this notice to known distributors and retail outlets along the distribution chain within five working days from receipt of this notice.
- Direct any questions that you may have to your Eaton Customer Support Representative or the Roadranger Call Center:
Attn: Roadranger Call Center
Eaton Corporation
13100 E. Michigan Avenue
Galesburg, MI 49053
Tel: 800-826-4357
Roadranger.RTW@eaton.com
We regret any inconvenience that this action may cause you.
Sincerely,
Eaton Corporation
Document Number: CLIB-0033
Date: December 11, 2018
Manufacturer Notices
November 30, 2018
Recall Acknowledgement
November 20, 2018
Latest Recalls Documents
Heavy Duty Truck Reprogramming
Description:
Designed for flexibility, the USB-Link 3 Wired Edition connects to your PC, tablet, or smartphone with a USB cable, allowing techs to directly connect to a device when working in the field or during signal interruptions.
Built to support the latest protocols (CAN FD, DoIP) and compatible with a wide range of OEM diagnostics software, the USB-Link 3 is our most advanced VCI to date, with the performance and technology you can rely on well into the future.
The USB-Link™ 3 comes with the following:
- Latching USB Cable (PN 404032)
- 9-Pin Deutsch Adapter, 1 Meter (PN 493128)
- J1962 Adapter (16-Pin OBD II, 1 Meter (PN 491113)
The USB-Link™ 3: Wireless is also available (PN 121052).
Specifications
Vehicle Network Protocol Support
CAN FD / J1939 FD / ISO15765 FD - 250K, 500K, 1M b/s with auto baud detection
Single wire CAN (SWCAN)
ISO 11898-3 Fault Tolerant CAN (FTCAN)
Diagnostics Over Internet Protocol (DoIP)
J1708
J1850 VPW (Class 2)
ISO PWM (SCP)
ISO 9141 / KWP2000 (ISO 14230) K/L line
ALDL 9600 and 8192 baud
ATEC 160 baud
Windows® Vehicle Communication API
Windows® Vehicle Communication API
RP1210 a/b/c
J2534 (2004 draft)
J2534-1 partial implementation (commercial vehicle focused)
Operating System Compatibility
iOS
Android™
Windows® 10, 11
Interfaces to Computing Platforms
USB 2.0 (vehicle-to-PC connectivity)
Bluetooth® 2.1 + EDR
Wi-Fi (dual band)
Compatible Software
Detroit Diesel Diagnostic Link
CAT Electronic Technician (On-Highway only)
Cummins Insite
International - ServiceMAXX Fleet Pro
Hino eXplorer
Volvo PTT
VCAD Elite Mack/Volvo
V-MAC Service Tools
Allison DOC® For PC-Service Tool - Protocols Supported: J1939, J1708/J1587, and J1850
Allison DOC® For Fleets (1000/2000) - Protocols Supported: J1939, J1850
Allison DOC® For Fleets (3000/4000) - Protocols Supported: J1939, J1708/J1587
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DiagnosticLink Order Site:
DiagnosticLink Direct Link:
https://diagnosticlink.nexiq.com/DTNA/Default.aspx
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