January 7, 2019 NHTSA CAMPAIGN NUMBER: 19V026000
Tire May Contact Rear Floor Support
Tire contact with the floor support while being towed can affect vehicle handling, increasing the risk of a crash.
NHTSA Campaign Number: 19V026
Manufacturer Keystone
RV Company
Components TIRES, STRUCTURE
Potential Number of Units Affected 288
Summary
Keystone RV Company (Keystone) is recalling certain 2019 Dutchmen Endurance and 2017-2019 Dutchmen Voltage Travel Trailers. The tires may contact with the rear floor support, affecting the trailer’s handling.
Remedy
Keystone has notified owners, and dealers will cut a notch in the floor support to provide sufficient clearance between the tire and the floor support, free of charge. The recall began on January 15, 2019. Owners may contact Keystone customer service at 1-866-425-4369. Keystone RV’s number for this recall is 19-338.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
1/11/19
Keystone RV Company
SAFETY ADVISORY # 19-338
Voltage Endurance Tire Clearance
Keystone is conducting a voluntary RECALL notification campaign in accordance with the National Highway Transportation and Safety Act. It has been decided that the vehicles in this recall population have been manufactured with tires that may come into contact with the rear floor support. The tires and floor support touching during travel may lead to an increased risk of property damage and poor vehicle handling.
| Models Included: | 2017-2019 Voltage 3561, 3655 | |
| 2019 Endurance 3506 | ||
| Serial Number Ranges: | 2017 Voltage | HZ990884 – HZ991255 |
| 2018 Voltage | JZ990000 – JZ991051 | |
| 2019 Voltage | KZ990047 – KZ990440 | |
| 2019 Endurance | KZ996051- KZ996131 | |
| Parts Required: | Black Spray Paint – pick up locally | |
| Tools Required: | Reciprocating saw | |
| Tape measure |
Note – Check serial number on Key Express to verify the campaign is open. Some vehicles were repaired before they left Keystone.
When performing warranty or recall service, please make certain that appropriate Personal Protective Equipment (PPE) is used.
The remedy is to inspect the clearance above the tires and cut the floor supports so that there is a 3 inch minimum clearance if needed.
Step 1
Unload the cargo area and empty the fresh and holding tanks. The trailer must be unloaded in order to get an accurate measurement between the tire and the outrigger.
Step 2
Locate the trailer on a level, flat and hard surface. Chock the wheels.
Step 3
Using a reciprocating saw, cut a notch in the bottom side of the floor support located above the tires on the off door side of the unit. Cut the notch to allow 3” of clearance between the tire and the floor support, Figure 1.
Step 4
Touch up /spray paint the floor support as needed.
WARRANTY REIMBURSEMENT
REPAIR
Submit a claim on Key Express using Flat Rate Code # 7133842A
In the Complaint section note: Safety Advisory # 19-338
In the Cause section note: Safety Advisory # 19-338
In the Correction section note: Cut notch to allow for proper clearance
The amount of time authorized for repair is 1.0 hour per vehicle to cut notch for proper clearance.
Please call Keystone RV Customer Service at (866) 273-1452 if you have any questions.
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: Not assigned
Safety Advisory: 19-338
January 15, 2019
IMPORTANT SAFETY RECALL
«Owner_name»
«Street»
«Street_2»
«City», «State» «Zip»
This notice applies to your vehicle: «VIN» Dear «Owner_name»:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2017-2019 Dutchmen Voltage and 2019 Endurance Fifth Wheels. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.
| Reason for this recall | It has been decided that the vehicles in this recall population have been manufactured with tires that may come into contact with the rear floor support. The tires and floor support touching during travel may lead to an increased risk of property damage and poor vehicle handling. |
| What we will do | Keystone representatives have been in contact with the staff at your selling dealership regarding this situation. The remedy is to cut a notch in the affected floor support allowing a minimum of 3 inches of clearance between the tire and the floor support. The service and parts required for this corrective action will be provided at no charge to you. |
| What we need you to do | As soon as possible, please make an appointment to have your RV serviced by your dealership. The labor time to perform this correction is approximately 1 hour. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your RV for this repair. |
| If you have questions | Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence.
Keystone |
If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-3274236 (TTY: 1-800-424-9153; or go to https://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Thank you for your attention and cooperation in this matter.
Sincerely,
KEYSTONE RV COMPANY
Rick Deisler
Vice President Service Operations cc: National Highway Traffic Safety Administration (NHTSA)
PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com
4 Affected Products
Vehicles
| DUTCHMEN | ENDURANCE | 2019 |
| DUTCHMEN | VOLTAGE | 2017-2019 |
10 Associated Documents
Remedy Instructions and TSB
RCRIT-19V026-0252.pdf 122.349KB
Voltage Endurance Tire Clearance Web
RMISC-19V026-9327.pdf 63.804KB
Manufacturer Notices(to Dealers,etc) – Voltage Endurance Tire Clearance Recall Dealer Letter
Voltage Endurance Tire Clearance Dealer EMAIL
RMISC-19V026-9890.pdf 133.981KB
Voltage Endurance Tweet
RMISC-19V026-3998.pdf 17.543KB
Recall Acknowledgement
RCAK-19V026-6077.pdf 245.625KB
ISSUED Owner Notification Letter(Part 577)
RCONL-19V026-7102.pdf 89.218KB
Recall Quarterly Report #1, 2019-1
RCLQRT-19V026-3851.PDF 211.131KB
Recall Quarterly Report #2, 2019-2
RCLQRT-19V026-7683.PDF 211.233KB
Recall Quarterly Report #3, 2019-3
RCLQRT-19V026-6108.PDF 211.315KB
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