RECALL CAMPAIGN – Bentley Mulsanne Rear Seat Belt Anchorage Plate (RE19/01)

SEOCONTENT-START

Bentley
Bulletin
19-008
To: Sales, Marketing, Parts and Service
Subject: RECALL CAMPAIGN – Bentley Mulsanne Rear Seat Belt Anchorage Plate (RE19/01)
January 24th, 2018
Bentley Motors, Inc., 2003 Edmund Halley Drive, Reston, VA 20191
Page 1 of 1
RECALL CAMPAIGN – Bentley Mulsanne Rear Seat Belt Anchorage Plate (RE19/01)
This Bulletin is to initiate a recall campaign to fit an additional reinforcement plate to the body structure to
improve the strength of the rear seat belt mounting on 5-seat Mulsanne vehicles built between January 2012
and September 2018.
This Bulletin will provide you with all of the information to explain why this recall is being initiated, the actions
you are required to take and provide you with the appropriate administrative details.
Bentley has identified that the seat belt anchorages may not fulfil the load requirements if the rear center seat
is occupied at the same time as an outer seat. Therefore, in the event of an impact accident, there is a risk that
the rear seat belt buckle may become detached from the body structure. This is because the mounting points
of the seat belt buckles used had been manufactured using an incorrect grade of material by the supplier.
We have attached the list of VIN’s that are impacted by this Recall Campaign. We will be sending a Retailer
specific list of responsibility based upon our service records. Please inform the writer of any changes.
Owners of affected cars will be notified in writing in early February
Attached is the Bentley Technical Product Information (TPI) document, which details the procedure which must
be followed exactly. The tools necessary to carry out the repair will be shipped directly to you along with an
initial supply of parts.
It is not necessary to contact us for authorization. We will take our records from your warranty claim which
must be generated and submitted immediately upon completion of the work. You are reminded that claims for
recalls cannot contain any other warranty repairs. The warranty code and repair time are quoted within the TPI.
It is to our mutual advantage that this recall campaign goes as smoothly as possible. Should you have any
questions or queries concerning this recall, please contact your Area Service Manager or myself.
Sincerely,
Stephen Worrall
Director, Aftersales
Aftersales
19-009
To: Parts & Service
Subject: Workshop Tools Release – RE19/01
Jan. 24, 2019
Bentley Bulletin
Bentley Motors, Inc., 2003 Edmund Halley Drive, Reston, VA 20191 Page 1 of 2
Workshop Tools: New for Mulsanne Recall RE19/01
Please be advised you will shortly receive the following new special tools which are required to perform
Mulsanne – Rear seat belt anchor plate installation – RE 19/01. These tools will be added to the
mandatory tools list posted on Bentley Hub.
 Also: A small quantity of parts required per the TPI will be auto-issued to all retailers.
Workshop Tools Information
Part Number: WT10527 – Arbor
Description: For retaining the cutter
Aftersales
19-009
To: Parts & Service
Subject: Workshop Tools Release – RE19/01
Jan. 24, 2019
Bentley Bulletin
Bentley Motors, Inc., 2003 Edmund Halley Drive, Reston, VA 20191 Page 2 of 2
Part Number: WT10528 – Cutter
Description: Used for cutting out the seat mounting bolt.
Note: This part has a limited life span – additional tools are stocked in the KY warehouse.
Sincerely,
Aftersales Team
Bentley Motors, Inc.
Field campaign
Topic Mulsanne – Rear seat belt anchor plate installation (RE19/01)
Market area Bentley: worldwide (2WBE),Hongkong-Macau (5HK)
Brand Bentley
Transaction No. 2052868/1
Campaign number RB15
Note
Type
UScode
Vehicle data
Mulsanne – Five seat variant
Sales types
Type MY Brand Designation Engine code Gearbox code Final drive code
3Y2* 2012 E * * *
3Y2* 2013 E * * *
3Y2* 2014 E * * *
3Y2* 2015 E * * *
3Y2* 2016 E * * *
3Y2* 2017 E * * *
3Y2* 2018 E * * *
3Y2* 2019 E * * *
Chassis numbers
Manufacturer Filler Type Filler MY Factory From To Prod from Prod to
SCB * 3Y * C C 000201 000212
SCB * 3Y * D C 000301 000306
SCB * 3Y * * C 016890 019941
SCB * ZH * * C 000401 004144
Documents
Document name
master.xml
Notes Repair instructions
Technical background
The right and left hand inner rear seat frame studs as shown in Figure 1 are located on opposing sides of the propshaft tunnel, the studs are used to
locate and secure the rear seat frames, centre seat belt buckle and the seat belt anchor to the rear floor panel
Figure 1
Both studs require removal, once removed the installation of pre-assembled plates is required to the left and right hand side
The remaining rear seat frame securing points and rear seat belt securing points/fixings are not affected
Remedy
The installation of left and right hand plates is required for remedy, the replacement seat frame studs are an integral part of the plates
19 Model Year Vehicles only
Prior to starting the rework procedure a visual confirmation is required to confirm that the rework process has not already been
conducted
Carry out the check as follows:
Position the vehicle on a ramp, set the vehicle into “JACK” mode and carry out the usual workshop safety precautions. Refer to Elsa
Pro Maintenance section – Raising the vehicle
– Raise the vehicle
Referring to Figure 2, conduct a visual inspection of the rear floor panel using the left and right hand access points shown, the
operative should look directly above the front section of the rear subframe, the rework status can be easily identified by the colour of
the underseal which is applied
Figure 2
• Referring to Figure 3 – Should light grey underseal be found to be applied to the floor panel on the left and right hand sides, the plates have
already been fitted, no further action is required (For clarity Figure 3 shows the left hand side), please submit a Warranty claim via SAGA for a
total of 10 Time units, this will ensure the VIN is removed from the applicability list
RB15
Mulsanne-Rear seatbeltanchor plateinstallation(RE19/01)
Transaction No.: 2052868/1
Figure 3
• Referring to Figure 4 – Should the rear floor panel NOT have any light grey underseal evident and has the standard beige underseal applied the
rework HAS NOT been conducted therefore carry out the rework procedure as detailed within this document
Figure 4
Customer notification
Keepers of affected vehicles will be notified in writing by the Bentley retailer.
Please ensure that all affected vehicles are checked and repaired during the next workshop visit, make a note of the required Recall Campaign on the
workshop order before it is signed by the customer.
If it is omitted to perform the work required for the Recall Campaign during a workshop visit, the customer should be notified immediately.
You should also pass on this information to your new and used car sales departments so that vehicles affected are checked and if necessary repaired
immediately.
Warranty accounting instructions
Warranty type 790 or 710
Labour Operation
Code
727042 00
Damage Service
Number
RB15
Damage
Code
00 99
Time 290 Timeunits
Criteria ID 01
Genuine parts
Part number Description Quantity
3Y5 803 621 Lefthand plate 1
3Y5 803 622 Righthand plate 1
3MScotch-weldDP490 Epoxy Structural
adhesive
Source locally
Forgeway Formoa Seal Bond Underseal Source locally
NOTE: Should 3M Scotch-weld DP 490 not be available in your region an equivalent 2-part epoxy adhesive with an approximate working time of 2
hours will be suitable, see below for examples:
• Araldite 2015
• Loctite 9466
• Betamate 2098
NOTE: Should Forgeway Formoa Seal bond not be available in your region an equivalent underbody underseal will be suitable
Parts supply
The required replacement parts should be ordered from Bentley Motors Limited Crewe or through your regional Bentley parts distr bution centre
Parts despatch control
Not applicable
Questions and answers
What is the specific issue with the affected vehicles?
During testing in September 2018, it was identified that the rear seat belt anchorage performance may not fulfil the load requirements. This is because
the mounting points of the seat belt buckles used had been manufactured by the supplier using an incorrect grade of material.
What repercussions does the fault have?
Although no customers have experienced any related issues, this precautionary measure is because the seat belt anchorages may not fulfil the load
requirements if the rear centre seat is occupied at the same time as an outer seat. Therefore, in the event of an impact accident, there is a risk that
the rear seat belt buckle may become detached from the body structure.
Which vehicles are affected?
All 5-seat Mulsanne models built between January 2012 and September 2018.
Why does it not affect 4-seat Mulsanne models?
The seat belt anchorage meets the specifications required for the 4-seat configuration.
Can customers continue to drive the cars?
An appointment for the rectification should be made assoon as possible.
What is the fix?
An additional reinforcement plate will be fitted to the body structure to improve the strength of the rear seat belt mounting in the vehicle. This will
take approximately three hours.
Do I have to make an appointment?
Yes, that’s important. Please contact your retailer immediately.
Repair instructions Notes
Technical background
The right and left hand inner rear seat frame studs as shown in Figure 1 are located on opposing sides of the propshaft tunnel, the studs are used to
locate and secure the rear seat frames, centre seat belt buckle and the seat belt anchor to the rear floor panel
Figure 1
Both studs require removal, once removed the installation of pre-assembled plates is required to the left and right hand side
The remaining rear seat frame securing points and rear seat belt securing points/fixings are not affected
Check
If the vehicle is not already listed as repaired in the “Repair history” (in Elsa Pro) check for the rework completion mark which is a yellow paint mark on
the underside of the left hand rear door harness connector (Figure 36) should neither be evident carry out the required work in accordance with
these instructions
Control
All vehicles post SCBBT7ZH1KC004144 are to specification
Only vehicles specified with five seats are affected
Genuine parts
Part number Description Quantity
3Y5 803 621 Lefthand plate 1
3Y5 803 622 Righthand plate 1
3MScotch-weldDP490 Epoxy Structural
adhesive
Source locally
Forgeway Formoa Seal Bond Underseal Source locally
NOTE: Should 3M Scotch-weld DP 490 not be available in your region an equivalent 2-part epoxy adhesive with an approximate working time of 2
hours will be suitable, see below for examples:
• Araldite 2015
• Loctite 9466
• Betamate 2098
NOTE: Should Forgeway Formoa Seal bond not be available in your region an equivalent underbody underseal will be suitable
Tools
WT 10527 – Starrett A1 Arbor
WT 10528 – Starrett 16mm fast cut holesaw
Remove the drill bit from the Arbor by slackening the retaining screw (Figure 5,Point A) remove the drill bit in the direction shown
(Point B) once the drill is removed tighten the retaining screw to ensure it does not become loose during operation
Figure 5
Screw on/secure the 16mm hole saw to the Arbor (Figure 6)
Figure 6
The use of suitable gloves is recommended when applying the adhesive and underseal
Eye protection should be used for the duration of this procedure
Ear protection should be used during this procedure when using the hand drill/hole cutting tool
Left and Right hand side orientation is referred to within this document, the left and right hand should be determined as viewed by
the operative when standing from the underside of the vehicle looking towards the front (Figure 7)
Figure 7
Work
Prior to starting the rework procedure ensure all paint and trim components are suitably protected to prevent any damage
1) Remove the left and right hand outer rear seat squabs – Refer to Repair manual Rep.Gr 72
• Use an assistant when removing and refitting the rear seats from the vehicle to eliminate damage to paint and trim components NOTE:
Warranty payments will not be considered for any trim or paint damage to the rear doors (interior/exterior) or the rear cabin trim
(wood/leather)
• Ensure all procedures are followed within the Repair manual when removing the rear seats including the remov alof the air bag fuse
• Ensure the remaining central seat is suitably protected for the duration of the procedure
• Ensure the exhaust system has cooled off completely prior to starting any rectification work
Right hand side (As viewed from underside of vehicle looking towards the front)
2) Position the vehicle on a ramp, set the vehicle into “JACK” mode and carry out the usual workshop safety precautions. Refer to Elsa Pro
Maintenance section – Raising the vehicle
– Disconnect the right hand rear electrical plugs x2 (Figure 8) NOTE: Ensure the grommet is not removed from the floor pan during plug
disconnection
Figure 8
– Referring to Figure 9 – Taking care not to damage the pipe and clip, remove the air suspension pipe from the clips x2
– Once the pipe is disconnected from the clips – unscrew the clip x1 shown at (point A) from the stud
Figure 9
– Referring to Figure 10 – With care remove the battery cable clips from the applicable floor studs after removal secure as shown at Point A (for
example) – Access to the location shown at Point B is required for underseal removal (when instructed)
– Ensure all disconnected components are suitably moved, secured and protected to eliminate the risk of damage during the underseal removal
process
Figure 10
Left hand side (As viewed from underside of vehicle looking towards the front)
3) Referring to Figure 11 – Disconnect the two electrical connections NOTE: Ensure the grommet (Fitted directly above the fuel filter) is not removed
from the floor pan during plug disconnection
Figure 11
– Referring to Figure 12 – Taking care not to damage the pipe and clip, remove the air suspension pipe from the clips x2
– Once the pipe is disconnected from the clips – unscrew the clip x1 shown at (point A) from the stud
Figure 12
– Referring to Figure 13 (circled) – Ensure all previously disconnected components are suitably moved, secured and protected to eliminate the risk of
damage during the underseal removal process (when instructed)
Figure 13
4) Referring to Figure 14 – Use a suitable hand drill in conjunction with the Starrett cutting tool assembly – Carefully drill out the left and right hand
innermost seat frame fixings to the condition shown in Figure 15
TIP: Carry out a visual inspection of the holes (from the inside and underside of the vehicle) where applicable carefully remove any burrs which may
be evident
Ensure all metal debris as a result of the stud removal is removed from the cabin
Figure 14
Figure 15
Retrieve the two studs from the underside of the vehicle (top of sub frame/differential vicinity) once retrieved discard as per local
environmental guidelines
5) The next part of the procedure details how to remove specific amounts of underseal from the locations shown in Figure 16
Figure 16
TIP: Although access is tight the required amount of underseal can be removed using the access points shown in Figure 17 without the need to
remove any further components
Figure 17
When removing the underseal take extra care not to damage any surrounding components
TIP: The recommended tools for this task are a 600 mm pry bar (Figure 18) with a curved and sharpened end (Figure 19) a small craft knife or
scraper may also be used to assist in underseal removal
Figure 18
Figure 19
6) Referring to Figure 20 – Scrape/remove the underseal from the areas shown on the right and left hand side, once removed use fine grade
sandpaper to remove any remaining underseal
It is imperative that the areas shown in Figure 20 are completely free of underseal as per the dimensions provided, should the
operative NOT remove ALL underseal the fitting location of the plates in relation to the floor panel may be compromised
Figure 20
Access the underseal removal points using the recommended scraping tool as per Figure 21 (access points are the same on both the
left and right hand sides
Figure 21
CAUTION: The use of power tools to remove underseal is not recommended due to the risk of damage to nearby components
IMPORTANT: Warranty payments will not be considered for any damage to components in the immediate vicinities in which the
underseal is required to be removed from
Use an airline to remove all loose underseal debris from the surrounding area IMPORTANT: Ensure no underseal is left on or nearby
the exhaust system/differential area
7) VERY IMPORTANT: Confirm the underseal isCOMPLETELY removed from the left and right hand sides Figure 22 shows the left hand side,
Figure 23 shows the right hand side
Figure 22
Figure 23
8) Referring to Figure 24 apply DP 490 or equivalent to the Inner mating face of left hand plate part number 3Y5 803 621
– Referring to Figure 25 apply in the pattern shown onto the inner mating face, ensure a ring of adhesive with a 23mm diameter is applied around the
plate stud shown at Point A
Figure 24
Figure 25
9) Repeat Step 8 on the Inner mating face of the right hand plate with the part number of 3Y5 803 622
For procedures 10 through to 11 two operatives are required, the first is required for fitting and locating the plates in the correct
orientation/position, whilst the second should be inside the vehicle to locate and fit the rear seat belts and seats
10) Referring to Figure 26 – Fit and locate the left hand plate 3Y5 803 621
Figure 26
– Repeat the fit and locate process on the right hand plate 3Y5 803 622
– Referring to Figure 27 – Ensure the plates are positioned exactly as shown, the isofix welds (Circled) should be used to locate and position the plates
The holes which are drilled through each plate (Point A) can also be used for confirmation regarding correct fitting location
Figure 27
NOTE: The next part of the process requires the rear seats refitting – Use an assistant when refitting the rear seats from the vehicle to eliminate
damage to paint and trim components NOTE: Warranty payments will not be considered for any trim or paint damage to the rear doors
(interior/exterior) or the rear cabin trim (wood/leather)
– Referring to Figure 28 – Clean any excess adhesive which may have transferred onto the left hand thread
– Before locating the left hand seat – Ensure the seat belt buckle -1- is in position on the inboard stud, the anti rotation tab (Arrow) – on the buckle
bracket must be located against the bottom side of the isofix loop -2-.
Figure 28
– Referring to Figure 29 – Before installing the right hand squab – Clean any excess adhesive which may have transferred onto right hand thread
– When installing the right hand squab, ensure the webbing plate -2- is positioned on the inboard mounting stud -3- BEFORE locating the base of the
seat frame -4- over the top of the webbing plate -2-
The seat belt webbing -1- will be routed through a guide clip when refitting the seat cushion. Refer to “Rear seat cushion — To remove and fit”. → Rep.-Gr.72
Figure 29
11) With the rear seat squabs in position ensure the second operative is holding the plates in the required location from the underside CAUTION: The
next part of the process involves securing the plate fixings from inside the vehicle, care should be taken that the person holding the plates does not
allow their fingers to be trapped between the plates and floor pan during this operation
– Referring to Figure 30, Carry out a visual check to confirm the plates are fitted/located correctly before securing the seat frame fixings
Figure 30
– Referring to Figure 31 – Confirm the left and right hand plates are not overlapping the underbody protection
Figure 31
– Secure the rear seat fixings to the specified torque as per Repair manual Rep.Gr 72
– Carry out a pull test to confirm the centre seat belt buckle and anchor are located and secured to specification as per Repair manual Rep.Gr 72
– Complete the fitting of the rear seats as per the Repair manual Rep.Gr 72
– From the underside, clean any excess adhesive from the sides of the plates which may have squeezed out from the plates during the securing
process
12) Apply Underseal to the right and left hand plates – Due to the tight location the recommendation for underseal application is to wear gloves and
apply the underseal by hand
– Referring to Figure 32 – Manually apply the underseal to all four edges of the left hand plate (Point A) ensure the outer face of the plate is covered
(Point B)
– Ensure all outer edges are backfilled from the plate onto the floor panel to create a watertight seal
Figure 32
– Repeat step 12 on the right hand plate
– Clean any excess underseal from any surrounding components
13) Referring to Figure 33 – Use a suitable inspection mirror to check underseal is correctly applied to the left and right hand plates including the
outer edges to the rear floor panel NOTE: Should any points be found with no underseal the operative must apply further underseal to the required
locations
Figure 33
14) Right hand side
– Reconnect and secure the electrical plugs x2
– Refit the previously removed air suspension pipe clip, then refit the air suspension pipe into the clips x2
– Secure the battery cables to the floor studs
– Confirm the harness floor grommet is fitted correctly within the floor pan (Figure 34)
Figure 34
15) Left hand side
– Reconnect and secure the electrical plugs x2
– Refit the previously removed air suspension pipe clip, then refit the air suspension pipe into the clips x2
– Confirm the harness floor grommet is fitted correctly within the floor pan (Directly above fuel filter Figure 35)
Figure 35
IMPORTANT: Ensure the air bag fuse is refitted
– Clear any DTC’s which maybe evident as a result of conducting this procedure
16) Apply a Yellow paint mark on the underside of the left hand rear door harness connector (Figure 36)
Figure 36
Identification
Yellow paint mark on the underside of the left hand rear door harness connector (Figure 36)
Repair instructions Notes

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