I-19-01 - Unintentional Front Brake Application - Indian Accessory Brake Levers

February 5, 2019 NHTSA CAMPAIGN NUMBER: 19E007000

The accessory brake lever may apply the front brake, increasing the application while riding until the front wheel locks up, increasing the risk of a crash.

NHTSA Campaign Number: 19E007

Manufacturer Indian Motorcycle Company

Components SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC

Potential Number of Units Affected 60

Summary

Indian Motorcycle Company (Indian) is recalling certain accessory brake levers, part number 2883795-658, sold for use on Scout and Scout bobber motorcycles. The accessory brake lever adjustment screw may have been set incorrectly, causing unintentional front brake application.

Remedy

Indian Motorcycle Company will notify owners, and dealers will provide replacement parts, free of charge. The recall began April 24, 2019. Owners may contact Indian customer service at 1-877-204-3697. Indian’s number for this recall is I-19-01.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Check for Indian Motorcycle Recalls

Release Date: February 7, 2019

SAFETY BULLETIN

IND

Communication #: I-19-01

Model Year(s): 2015-2019

— Confidential and Proprietary —

VERSION: R01 (February 7, 2019)

IMPORTANT STOP SALE / STOP INSTALLATION SAFETY NOTICE!

Stop selling affected accessory kits and motorcycles equipped with the affected accessory kits immediately until the repair procedure has been completed on affected units at your dealership. Federal law prohibits the sale of products subject to a recall. Selling such products could subject the seller to substantial penalties.

IMPORTANT

If you are working with a printed copy, please verify you have the most current version of this document.

SUBJECT: ACCESSORY CLUTCH AND BRAKE LEVER KIT – BLACK (2883795-658) PURPOSE

Indian Motorcycle has identified a potential assembly concern affecting the black Clutch and Brake Lever Accessory Kit (PN: 2883795-658), for use with Indian Scout, Scout Sixty and Bobber models. The assembly concern affects the brake lever portion of the kit, which may not have been assembled to specification. The free-play adjustment screw may not be correctly installed and can result in front brake drag, unintentional front brake application, and potentially locking of front wheel.

To correct this concern, Indian Motorcycle has released this Safety Bulletin instructing dealers to replace the brake lever by following the instructions later in the bulletin.

IMPORTANT

Motorcycles that are not equippedwith this specific accessory kit ARE NOTAFFECTED BY THIS STOP SALE and may continue to be retailed.
All affected accessory kits (2883795–658) as well as brake levers, pivot pin and nuts must be returned Indian Motorcycle via Parts Stockwarranty return.

AFFECTED MODELS

MODELYEAR	MODELS	AFFECTED MODELS
2015+	Scout / Scout Sixty / Bobber	This SAFETY BULLETIN notification only affects 2883795–658 accessory kits and motorcycles that have the kits installed. Reference Unit Inquiry on the dealer website or the Service Bulletin list on the STOP site to lookup affected VINs.

CUSTOMER NOTIFICATION

Dealers are required to review their sales records and make arrangements with customers for Bulletin completion. In addition to consumer units, dealers are required to correct any affected units in their inventory. Indian Motorcycle is contacting consumers affected by this recall to explain the concern, projected parts availability date and tow/ transport options.

For consumers requesting transport, please start an ASK Polaris case, referencing the bulletin number I-19-01 to receive tow reimbursement.

WARRANTY CLAIM PARTS INFORMATION

Bulletin parts are excluded from the standard RMA policy and cannot be returned. An Initial Recommended Order Quantity has not been provided for this bulletin as the affected population is limited. Use Quantity Ordered to Date and the Open VIN List from the STOP site to determine an order amount that’s right for your dealership. For more details, refer to University of Polaris training course “Polaris Item Availability and Daily Ordering” and click on “Bulletin Ordering Training”.

2015–2019 INDIAN SCOUT / SIXTY / BOBBER MOTORCYCLES EQUIPPEDWITH THE ACCESSORY BLACK CLUTCH AND BRAKE LEVER ACCESSORY KIT PN: 2883795-658
Bulletin #	I-19-01
Claim Type	SB (Service Bulletin)
Labor Allowance	0.3 hours (18 minutes)
Part Number / Description	2208231 (QTY1) K-Lever, FRMC, IND, BLK
Parts Availability	Limited quantities available
Universityof Polaris Video Training Required	Yes1

1Polaris requires one person from a dealership to be certified before parts ordering may occur and two people from a dealership to be certified before warranty claims may be processed.

US & CANADA TRANSPORT & MOBILE SERVICE REIMBURSEMENT

Indian Motorcycle will authorize travel or transport up to 1.0 hour of labor to perform the bulletin. Whole good stock vehicles are not eligible for travel / transport coverage reimbursement. Indian Motorcycle recommends that dealers work with vehicle owners to determine the best solution for their situation. To obtain travel / transport reimbursement, enter the actual labor time up to 1.0 hour, into the Travel Hours or Travel Minutes on the bulletin claim.

INVENTORY / STOCK PART CLAIMS

Dealers should review their service parts inventory and ensure the following service parts are NOT used:

Black Clutch and Brake Lever Accessory Kit PN: 2883795-658

NOTICE

To remove these service parts from circulation, file a parts stock claim as directed below.

Use the following process for filing a PART STOCK warranty claim for any of the parts listed above.

Start a new Part Stock warranty claim.
Select Product Line: IND
Enter today’s date into the Date Failed and Date Repair information fields
Enter Indian Motorcycle® I-19-01 into the CONCERN field.
Enter Indian Motorcycle® I-19-01 into the CAUSE field.
Enter Indian Motorcycle® I-19-01 into the CORRECTION field.
Enter the part number and quantity.
Enter warranty fail codes: 171/279/209
Validate the parts.
Save and submit the claim to Polaris.

ACCESSORY LABOR

Polaris will cover labor for the removal and installation of accessories required to complete the bulletin work. Follow the steps below to obtain reimbursement.

For accessory removal and installation up to 30 minutes of labor:

Enter the actual labor time for the removal and installation into the Accessory R&R Min Field on the bulletin claim.

For accessory removal and installation over 30 minutes of labor:

Start a new Ask Polaris Case, Service &Warranty Question > Authorization: Non-Cosmetic & Polaris ESC or Authorization: Out of Warranty.
Enter your contact information and VIN, along with miles and hours into the applicable fields.
Enter Indian Motorcycle® I-19-01 in the CONCERN and CAUSE fields. In the CORRECTION field, enter “ACCESSORY REMOVAL AND INSTALLATION”.
Enter warranty fail codes 140/213/151.
Add part 0000541, quantity 1.
Attach photos of the vehicle and accessories sufficient to support the labor time requested.
Submit the case to Polaris.

BULLETIN CONTACT LIST & SCHEDULING TOOL

A scheduling tool is available for dealers to keep a record of customers contacted and scheduled for this bulletin. This optional tool provides visibility for your dealership and will be helpful to track the status of scheduled service. For more information, log in to https://www.universityofpolaris.com.

COVERAGE PERIOD

Coverage will begin on 2/7/2019. This bulletin has no expiration date.

UNIVERSITY OF POLARIS TRAINING REQUIREMENT

Each member of your service department team must complete the training on University of Polaris prior to completing ANY work, or submitting ANY warranty claim for this Bulletin. You must complete the entire course on University of Polaris in order to get credit. www.universityofpolaris.com

PARTS RETURN / DISPOSAL INFORMATION

Under no circumstances shall the parts removed be re-used, sold, or re-purposed for another application. It is your dealership / distributor’s responsibility to make sure every part replaced (related to this communication) is taken out of circulation and returned to Indian Motorcycle.

FEEDBACK FORM

A feedback form has been created for the technician to provide Polaris with an overall satisfaction rating for the instructions, provide comments on your experience or upload pictures/video. This feedback form is viewable on a mobile device by scanning the QR code or by clicking HERE if viewing this document electronically.

I-19-01 BRAKE LEVERS

NOTE
658 = Indian® color code
REF	QTY	PART DESCRIPTION	PART NUMBER
1	1	Lever, Brake	–
2	1	Bolt, Pivot	–
3	1	Nut, Lever	–
4	1	Cap, Pin	–
	1	Instructions	9930557

TOOLS REQUIRED

Safety Glasses
Pliers, Arc Joint
Socket Set, Hex Bit, Metric
Socket Set, Metric
Commercially Available Pick Tool
Torque Wrench

I-19-01 BRAKE LEVER REPLACEMENT VEHICLE PREPARATION

Turn key or ignition switch to “OFF” position and remove key.
Ensure motorcycle is parked on a flat surface, kickstand is fully extended, and vehicle is stable prior to starting work.

BRAKE LEVER REMOVAL

Remove and retain, pivot cap 4, pivot bolt 2, and nut 3 from brake lever 1 for return shipment to Indian Motorcycle.

Remove and retain, pivot cap 4, pivot bolt 2, and nut 3 from brake lever 1 for return shipment to Indian Motorcycle

NOTICE

Use a commercially available pick tool to remove the pivot cap.

TORQUE

18 in. lbs. (2 Nm)

Remove and retain brake lever 1, for return shipment to Indian Motorcycle.

BRAKE LEVER INSTALLATION

Apply silicone grease to new pivot bolt 2, and brake lever bushing.

IMPORTANT

Use only a silicone grease. Do not use a petroleum or general use grease on this product.

Fit new brake lever 1 into place on master cylinder 5. Install new pivot bolt 2. Torque Pivot Bolt 2 into Master cylinder 5 to specification.

TORQUE

18 in. lbs. (2 Nm)

Install new nut 3. Counter-hold pivot bolt 2 and torque new nut 3 to specification.

TORQUE

54 in. lbs. (6 Nm)

Inspect that brake lever and brake light are functioning properly.
1. Pull the front brake lever toward the handlebar and hold it. The lever should move freely and smoothly. The lever should feel firm and continue to feel firm until released.
2. Release the lever. It should return to its rest position quickly when released.
3. With the help of an assistant, cycle the brake lever and confirm the brake light operates as intended.

IMPORTANT — AUDIT STEP

A secondary dealer representative must verify the proper function of the brake light.

1. If the front brake lever or light fails to perform as stated, start an ASK Polaris case.

Secure the pivot cap 4 over the pivot pin using clear tape. Using a small, soft faced mallet, tap the cap into the pivot pin until fully seated.

Secure the pivot cap 4 over the pivot pin using clear tape. Using a small, soft faced mallet, tap the cap into the pivot pin until fully seated.

File bulletin I-19-01.

IMPORTANT SAFETY RECALL

This notice applies to your vehicle

Recall Campaign:19E007

Subject: 2015-2019 Indian Scout / Sixty /
Bobber Motorcycles equipped with the
Black Clutch and Brake Lever Accessory Kit
(pn 2883795-658)

PLEASE READ IMMEDIATELY

VIN I-19-01

FIRST NAME
LAST NAME
ADDRESS
CITY, ST ZIP

Dear Indian Motorcycle Owner:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Indian

Motorcycle has decided that a defect which relates to motor vehicle safety exists in some 2015-2019 Scout / Sixty / Bobber Motorcycles equipped with the Black Clutch and Brake Lever Accessory Kit (pn 2883795-658). Our records indicate you have purchased a potentially affected vehicle.

The reason for this recall:

Indian Motorcycle has identified a potential assembly concern affecting the black Clutch and Brake Lever Accessory Kit (PN: 2883795-658), for use with Indian Scout, Scout Sixty and Bobber models. This affects the brake lever portion of the kit, which may not have been assembled to specification. The free-play adjustment screw may not be correctly installed and can result in front brake drag, unintentional front brake application, and potentially locking of the front wheel, increasing the risk of a crash.

What Indian Motorcycle and your dealer will do:

Indian Motorcycle will issue a Safety Bulletin to all Indian Motorcycle dealers, with instructions required to replace the brake lever. Repairs will be made by any authorized Indian Motorcycle dealers at no cost to you. The time needed for this repair is approximately 18 minutes.

What you should do:

Contact your authorized Indian Motorcycle dealer to schedule an appointment to have the bulletin repair performed. Do not attempt repairs yourself. Repairs must be done only by an authorized Indian Motorcycle dealer.

If you have questions or if you need more information:

While your Indian Motorcycle dealer is in the best position to answer your questions, if you have any questions that your dealer cannot address, if you are having difficulty obtaining the repair outlined in this letter, or if you need assistance finding an Indian Motorcycle dealer, please visit our website at https://www.indianmotorcycle.com or contact our Indian Motorcycle Customer Connections Department by calling 1-877-204-3697.

If you believe that the dealer or Indian Motorcycle has failed or is unable to remedy the defect within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue S.E., Washington, D.C. 20590, or call the toll free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.

This notice was mailed to you according to our most current registration information. If you no longer own your Indian Motorcycle, please contact your local Indian Motorcycle dealer to have the ownership information changed. The Indian Motorcycle Consumer Service Department cannot change ownership information without identification. Federal law requires that any vehicle lessor receiving this notice must forward a copy of this notice to the lessee within 10 days.

Please accept our apologies for any inconvenience this may cause you. Your safety and continued satisfaction with your Indian Motorcycle is our primary concern. Thank you for your prompt attention to this matter.

Sincerely,

Indian Motorcycle Company

IMPORTANT SAFETY NOTICE
This notice applies to your vehicle
Recall Campaign: 19E-007
Subject: 2015-2019 Indian Scout / Sixty / Bobber Motorcycles
equipped with the Black Clutch and Brake Lever Accessory
Kit (pn 2883795-658)
PLEASE READ IMMEDIATELY

VIN: I-19-01
First Name Last Name
Address
City, State ZIP

Dear Indian Motorcycle Owner,

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person. Our records show you have purchased an affected vehicle.

The reason for this notice:

What you should do:

Contact your authorized Indian Motorcycle dealer to schedule an appointment to have the repairs performed. Do not attempt repairs yourself. Repairs must be done only by an authorized Indian Motorcycle dealer. This repair should take approximately 18 minutes. When making contact with your dealer, discuss parts availability, their schedule and how long they will need to keep your vehicle.

What your dealership will do:

Indian Motorcycle will issue a Safety Bulletin to all Indian Motorcycle dealers, with instructions required to replace the brake lever. This work will be performed by your dealer at no cost to you.

This notice was mailed to you according to our most current registration information. If you no longer own this vehicle, or if some of the contact information in this notice is incorrect, please contact your dealer to complete a transfer of ownership. Federal law requires that any vehicle lessor receiving this notice must forward a copy of this notice to the lessee within 10 days.

If you need assistance contacting or locating an Indian Motorcycle dealer, or if you have questions your Indian Motorcycle dealer is not able to address, contact our Indian Motorcycle Owner Connections Department at 1-877-204-3697, scan the QR code, or go to https://www.indianmotorcycle.com/en-us/self-help/.

If you believe that Indian Motorcycle has failed to remedy this defect without charge or is unable to do so within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE., Washington, D.C. 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or on the web go to www.safercar.gov.

We apologize for this inconvenience and assure you that we are committed to customer satisfaction and providing world-class products for riders to enjoy. Sincerely,

Indian Motorcycle Company

For the latest updates to this safety recall, or to check if your vehicle is part of another safety recall, scan the QR code, or go to www. polaris.com/en-us/on-road-recalls/.

Scout Accessory Brake Lever Safety Bulletin FAQ

Version: R01 (February 7^th, 2019)

What is the purpose of the I-19-01 Safety Bulletin?

Indian Motorcycle has identified a potential assembly concern affecting the black Clutch and Brake Lever Accessory Kit (PN: 2883795658), for use with Indian Scout, Scout Sixty and Bobber models. The assembly concern affects the brake lever portion of the kit, which may not have been assembled to specification. The free-play adjustment screw may not be correctly installed and can result in front brake application, and potential locking of the front wheel.

What make & model years are included in this bulletin?

2015 and newer Scout motorcycles that have been equipped with the black clutch and brake lever accessory kit (PN: 2883795-658).

Is every vehicle affected?

No, not all vehicles are impacted – only those that have been equipped with the black clutch and brake lever accessory kit are affected. NOTE: Accessory sales data indicates that only 74 of the affected kits have shipped globally.

How can a dealer see which units in inventory are impacted by this?

Dealers will need to review their individual inventory to determine if a vehicle is impacted. The bulletin will be displayed by VIN in unit inquiry for all consumer vehicles that COULD have this kit installed.

Is this a STOP SALE?

Yes. This is a STOP SALE on any Scout motorcycle that has a black clutch and brake lever accessory kit installed until it is updated. It is also a STOP SALE for PN: 2883795-658 accessory kits, which should be returned by filing a parts stock warranty claim.

What Dealers CAN Do

Can display impacted products.
Can quote new products.
Can utilize PCDX to begin setup and PDI.
Can, and should, warranty register impacted product that was delivered to consumers prior to the release of the stop sale to ensure Indian Motorcycle has accurate records and can notify the customer if required.

What Dealers CANNOT Do

Cannot complete a sale.
Cannot deliver newly purchased impacted products to consumers.
Cannot allow a consumer to purchase and take an affected product.
Cannot warranty register an affected product (unless delivered to the consumer prior to the release of the stop sale).
Cannot hold customers’ vehicles in service against their will.

Will Indian Motorcycle notify consumers?

Yes. Indian Motorcycle will directly notify impacted consumers.

Should dealers notify consumers?

Yes. Dealers should follow their standard process for contacting consumers regarding bulletin work on their affected vehicles.

Is training required before ordering parts or filing claims for this bulletin?

Yes, one person from the dealership needs to be certified before ordering parts and two people must be certified before warranty claims may be processed.

Why is Polaris asking for dealers to complete the training and double check completed work?

As a fail-safe and best practice, Polaris is requiring technicians to complete the training and have all work completed double checked by the completing technician and by an Owner, Service Manager or Lead Technician.

Why can’t dealers file claims until training is completed?

Dealers must complete the bulletin training on University of Polaris before DEX will allow them to file bulletin claims. This training is critical to ensuring the updates are performed correctly.

What parts are required to update the vehicles affected by this bulletin, and will dealers need to order them? All affected units require black brake lever kit 2208231. Dealers should review inventory and sales records to determine an order amount that’s right for their dealership. Accessory sales data indicates that only 74 of the affected kits have shipped globally, so service kit quantities required per dealer will be small. Remember that bulletin parts are non-returnable, so order quantities should be matched to actual need based on consumer requests for repair and impacted units in dealer inventory.

Are parts available now?

Service kit 2208231 will be available in limited quantities starting 2/11/2019. Before ordering, verify the actual quantity of parts needed by reviewing units in dealer inventory that are impacted, along with confirmed consumer requests for updates.

How does a dealer know if/when they’re receiving parts?

Follow this path: DEX Homepage -> PG&A -> Purchase Order Inquiry. Once there, follow these steps:

How can a dealer get parts as quickly as possible?

Place a Priority Shipping order by 1pm CST (order must be placed, received, and credit approved by 1pm CST). Visit DEX-> PG&A-> Purchase Order Inquiry to check for shipping updates (the system updates periodically throughout the day).

What if parts are showing on backorder or not available?

Dealers should still place orders for the quantities required. It’s important to get all orders entered into the system so Indian Motorcycle can track demand and keep parts flowing to dealers. Remember that bulletin parts are non-returnable, so order quantities should be matched to actual need based on consumer requests for repair and impacted units in dealer inventory.

What should dealers do with existing black clutch and brake lever kits in dealer inventory?

Refer to the bulletin for detailed instructions to file Parts Stock claims for all inventory of PN 2883795-658.

Will Dealers have all the appropriate tools to complete this bulletin? Yes, only standard hand tools are required to complete this repair.

If a motorcycle doesn’t have a registration block on it, can it be sold?

Not necessarily. Indian Motorcycle is only blocking registration of vehicles known to have the black clutch and brake lever accessory kit installed. Any other motorcycle with the black clutch and brake lever kit installed should not be sold until updated with the black brake lever kit 2208321.

If you have questions that are not addressed in this document or in the Stop Sale, contact Indian Motorcycle Service through Ask Polaris or by phone at 800-330-9407.

Safety Bulletin I-19-01 Accessory Brake Lever Robocall Content

Hi. Please hold for a message from Indian Motorcycle. Indian Motorcycle is contacting you about a Safety Recall notice regarding Accessory Brake and clutch lever kit 2883795 for Scout and Bobber models, which was published in February 2019. The brake lever may have a free play adjustment screw not correctly installed which can result in front brake drag, unintentional front brake application, and potentially locking of the front wheel. Your Indian Motorcycle dealer has been authorized to complete the necessary repairs outlined in Safety Bulletin I-19-01. If you chose to contact your dealer, please do so as soon as possible to schedule a free recall service repair. If you no longer own the vehicle or have already had this work completed, please disregard this message. Thank you

TIMING: Release on Friday, February 8^th, at 2 PM

SUBJECT: IMPORTANT Information Regarding Your Indian Motorcycle BODY:

Dear Indian Motorcycle Customer,

Our records indicate that you are the owner of a motorcycle affected by Safety Recall I-19-01 announced on February 7^th, 2019. The Safety Recall specifically affects Indian Scout, Scout Sixty and Bobber models that have had the BLACK Clutch and Brake Lever accessory kit installed.

Visit our On Road Safety Recall page for more information, and to verify if your Indian Motorcycle is impacted by this recall. Your local Indian Motorcycle dealer can be found on our Dealer Locator page. Contact your dealer to schedule a service appointment or complete a transfer of ownership if you no longer own the vehicle.

While your dealer is in the best position to answer your questions, you can also call our Customer Service Department at 1 (877) 204-3697 to speak with a representative.

Sincerely,

The Customer Service Team

8 Affected Products

Equipment