February 11, 2019 NHTSA CAMPAIGN NUMBER: 19E009000
Back Up Camera Display Image may be Reversed
The driver may inadvertently turn the wrong direction to avoid an object behind the vehicle, increasing the risk of a crash.
NHTSA Campaign Number: 19E009
Manufacturer ASA Electronics
, LLC.
Components EQUIPMENT
Potential Number of Units Affected 18,762
Summary
ASA Electronics, LLC. (ASA) is recalling certain Voyager monitors used to display the back-up camera image. The affected monitors may revert back to the factory default settings which may cause the camera image to be reversed.
Remedy
ASA will notify owners and dealers will add a harness relay capacitor module, free of charge. ASA issued an interim notification to owners on March 6, 2019. The recall began March 25, 2019. Owners may contact ASA customer service at 1-800-384-4400.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
ASA Electronics, LLC
2602 Marina Dr.
Elkhart, IN 46514
* * * IMPORTANT SAFETY RECALL 19E-009 * * *
(RECORDATARIO IMPORTANTE PROGRAMA DE SEGURIDAD)
[NAME]
[COMPANY]
[STREET ADDRESS]
[CITY, ST ZIP CODE]
March 18th, 2019
This notice applies to your vehicle with VIN #______
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act
ASA Electronics LLC has decided that a defect which relates to motor vehicle safety exists in certain 2017 through 2019 work vehicles equipped with a mirror monitor (VOM74MM) according to our records. We urge you to have the free repair installation performed as soon as possible.
This recall condition only relates to vehicles that have the VOM74MM Mirror Monitor that has a serial number starting with “A”, “B”, or “C”.
Recall Number and Description: 19E-009 – VOM74MM Mirror Monitor Field Repair
What is the issue? On your vehicle, it may be possible for the VOM74MM mirror monitor (if the serial number starts with A, B or C) to power ON with an image that is reversed from what is expected. The driver may inadvertently turn the wrong direction to avoid an object behind the vehicle increasing the risk of a crash. Please utilize your side mirrors until the repair is implemented.
What are we asking you To Do? Please contact 1-877-384-4400 to arrange the repair of the VOM74MM monitor which includes adding a harness/relay/capacitor module free of all charges. ASA Electronics will be happy to work with your local dealer service center or fleet maintenance shop to schedule a successful installation. The VIN number, VOM74MM serial number, and Chassis Type will be required for ASA to supply the best repair kit and instruction.
Service Assistance: If you have additional questions, please contact ASA’s Customer Relationship Center at 1-877-384-4400 and one of our representatives will actively assist you. Field repair installation instructions are also available if needed. Our office hours are Monday through Friday: 7:00AM – 6:00PM (EST).
If you wish to contact us through email, please send all inquiries to: [email protected]
Si necesita ayuda o tiene alguna prefunta, por favor llame al Centro de Relacion con Clientes al 1-877-384-4400
Labor Time: Installation of the harness/relay/capacitor module may take up to 30 minutes. However, due to service scheduling times, your service provider may need your vehicle for a longer period.
Changes: Please contact ASA’s Customer Relationship Center at 1-877-384-4400 if you address has changed or if the vehicle(s) have been sold or traded.
Complaint: If the service repair has failed or is unable to remedy the issue without charge within a reasonable time, contact ASA’s Customer Relationship Center at 1-800-688-3135. You may also submit a complaint to the Administrator, National Highway Traffic Safety
Administration, 1200 New Jersey Ave., SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov
We apologize for any inconvenience this may cause and want to assure you that, with your assistance, we will correct this condition. Your safety is important to us. Our commitment, together with your dealer, is to provide you with the highest level of service and support.
Thank you for your attention in this important matter.
PART 573 Defect and Noncompliance Report
Date: 02/26/2019
This report serves as ASA Electronics LLC’s (“ASA” ) notification to the U.S. Department of Transportation, National Highway Traffic Safety Administration (“NHTSA”) pursuant to 49 CFR § 573 regarding its Voyager brand VOM74MM Mirror Monitor.
I. Manufacturer, Designated Agent, and Other Chain of Distribution Information
Fabricating manufacturer’ s corporate name:
Shenzhen Luview Co LTD
2nd Floor 1 Building Industrial Park
Shunchengii Dalang Longhua
Shenzhen, China
Equipment’s brand or trademark name owner(s):
ASA Electronics LLC
2602 Marina Drive
Elkhart, IN 46514
Designated Agent (imported equipment):
ASA Electronics LLC
2602 Marina Drive
Elkhart, IN 46514
If this notification concerns equipment that was installed in new motor vehicles or new items of motor vehicle equipment, identify by name, address, and telephone number each vehicle manufacturer and equipment manufacturer who purchased that equipment:
Please see the attached list. This list has been designated as confidential business information pursuant to 49 CFR § 512 and 5 U.S.C. § 552(b)(4).
Name, address, email, phone and fax numbers for the person(s) to whom inquiries about this report should be directed:
| Julia Willis Chief Financial Officer ASA Electronics , LLC.2602 Marina Drive Elkhart, IN 46514 Telephone: (574) 266-3172 Fax: (574) 264-6542 | Dan Stoltzfus VP of Operations ASA Electronics , LLC.2602 Marina Drive Elkhart, IN 46514 Telephone: (574) 266-3170 Fax: (574) 264-6542 |
Manufacturer ‘s assigned campaign number (where applicable): l 9E-009
II. Identification of the Recall Population and Its Size
Complete the tables below for each item of equipment subject to this notification.
Part/Model Number: VOM74MM Size and function (where applicable):
Inclusive dates of manufacturer (month and year):
5/2017 thru 11/2018 serialized Rev A thru C)
Total number of these items of equipment: 18,225 affected monitors were manufactured.
15,290 were distributed. The remaining 2,935 units are in the possession of ASA or the fabricating manufacturer. Some uninstalled units are in the process of bein returned.
Provide the following information as to all the items of equipment (“the recall population”) identified above:
Grand total number of items of equipment in the recall population: 15,290
The percentage of the recall population you estimate actually contain the defect: 100% NOTE: 100% are possible, however, it does take a voltage drop of the vehicle at a specific timeframe during the power-up of the monitor for it to occur.
Identify and describe how the recall population was determined (e.g., on what basis the recalled models were selected and how the inclusive dates of manufacturer were determined):
ASA performed a root cause analysis in cooperation with the fabricating manufacturer. ASA determined that the conditions causing the recall can be replicated on all revision A thru revision C units. If a voltage drop (below 7 volts) takes place at a precise moment during powerup of the monitor (such as vehicle start) the monitor can skip the user defined settings and load the factory default settings which can invert the camera image on the monitor
Revision D changed the default settings for the image to match the user setting preventing this image from inve1iing.
The alphanumeric serial code at the bottom of the label can be used to identify the affected items. As an Example (Cl 118SLCN02142) the first letter is the revision “C.” The following four numbers are a date code in MMYY format. The affected products will have serial number starting with A, B, or C.
Describe how the recall population is different from any similar items of equipment not subject to this notification:
The recall population is different than similar items because after revision C the default image setting matches the user image setting (starting at revision D). Certain revision C units that have not been distributed (or have been returned) are quarantined at ASA Electronics. Any Revision C that are yet to be shipped will have an external capacitor/relay added into the wiring to prevent a voltage drop to the monitor (fix to be used in the field).
III. Description of the Defect or Noncompliance and Chronology of Events
Describe the defect, including a summary and detailed description of the nature and physical location (if appropriate) of the defect. Graphic aids should be provided where necessary.
The monitor has factory DEFAULT and User-defined defaults within the monitors software. The details below describe how the monitor may not load the User-defined settings and revert to the factory default settings.
Mirror monitor image setting:
- DEFAULT setting for the camera image is “MIRROR” mode
- User-defined camera image setting for the vehicle application is “NORMAL” mode Monitor simplified power up sequence:
- Keypad illumination
- User- defined programmed settings loaded (includes camera image load of NORMAL)
- LCD panel activation
If the power up sequence is interrupted by a power drop at a precise time during the loading of the programmed settings the monitor uses the DEFAULT settings which would invert the image. The default settings are now the user-defined settings until manually changed.
Application specific contribution to the cause: (Key from off/run/start/run)
- Driver turns key from OFF to RUN (starts power up sequence of the monitor)
- Driver turns key from RUN to Start as engine cranks. At a specific moment voltage can drop below 7 volts to the monitor which can disrupt the loading of the User-defined settings.
- Driver releases the key to the run position as the monitor has loaded the factory default settings which can put the image in “Mirror”
- In some conditions it is noted that Power/Trigger wires were tied to reverse so the unit would power up and down every time the truck is put in reverse. This can increase the occurrence and is not
NOTE: The image inverting will only happen at the boot-up sequence of the monitor. Monitor startup should only happen at the startup of a vehicle (unless recommended battery power of the monitor is wired to another source such as reverse). The image inverting will not happen during in-use driving. If it does invert during monitor boot-up, it will, however, stay inverted until the setting is manually changed. If the image inverts, other default settings such as volume level and brightness and auto Turn-ON are also changed.
Describe the cause(s) of the defect:
Cause 1: Mirror Monitor tries one time during the startup process to load the user settings, if interrupted, it can load the default settings and then continue with startup.
Cause 2: Vehicle voltage dropping at a precise time during the monitor being powered up can lead to an interruption of the startup.
Describe the consequence(s) of the defect:
The rearview monitor image, as displayed to the driver is a mirror image of the normal image (left and right are reversed). This could influence the driver to make a decision that could lead to an accident.
Identify any warning(s) that may precede the defect:
- When the unit powers up using the factory default settings the mirror monitor Auto On will be OFF. The Monitor, if the factory default settings are loaded, has to be manually turned ON instead of coming on by
- When the user manually turns ON the unit the factory default for volume will be at 50% instead of O (user-defined) which allows outside noise, which is a nuisance.
- At this point the default of the image is inverted or put into Mirror mode (Safety issue).
- This would all happen before the driver puts the vehicle in Drive (if they notice the monitor is actually OFF)
For defects , provide a dated, chronological summary of all the principle events that were the basis for the determination that the defect is related to motor vehicle safety, including a summary of all warranty claims, field or service reports, and other information such as number of crashes injuries and fatalities.
No related incidents, accidents, injuries, or fatalities have been reported to ASA. The first incident of a reverse image occurring was reported on Nov 5, 2018.
10/16/18 – End User complaint of camera image inverting on mirror monitor (Email to customer service). Slow Email responses from customer continued until 11/12/18. ASA offered to send replacement camera. Customer said they will just deal with it.
11/05/18 – Frito Lay (End user Customer) having an inverting image issue. Jonathan from Utilimaster (Customer of ASA) was going to investigate. No response supplied. 11/10/18 -ASA requested and was waiting (during November) for details with the assumption of installation issue. Could not recreate issue with monitor and camera on the bench
12/10/18 – Received a call about a set of vehicles with images inverting on Amazon Mercedes Sprinters (End User). Paul Klemm from Utilimaster (Customer of ASA) was going to customer to investigate.
12/12/18 -Conference call between Utilimaster (Paul Klemm) and ASA. Sample being sent overnight.
12/13/18 – ASA was able to recreate the image inverting issue with the sample from Utilimaster and with more information of when it was happening.
12/14/18 -New Software to change default setting from Mirror to Normal and Auto-ON to ON to create rev D.
12/14/18 – A SCAR (18-1358) assigned to Luview (contract manufacturer) in regard to image mode changing, AutoON changing, and Volume changing during the power up of the monitor at staiiup of vehicles.
12/18/18-ASA Tested samples that were received from LuView
12/18/18 – LuView to try to supply 1000 Rev D units by the end of this week 12/21/18 -All rev C product put on hold at ASA
12/27/18 -Rev D product received at ASA
1/11/19 – Conference Call with customer (Utilimaster)-ASA requested root cause of issue.
1/14/19 – After Evaluating samples from supplier ASA determined software fix on Rev D conects image inve1iing, however does not fix the default factory settings
1/16/19 – LuView (supplier) was working on a software fix to conect the drop to default settings (image inverting already conected). LuView also was working on field fix options for the thousands in the field.
1/17/19 – LuView is testing a field fix that involves a relay and capacitor circuit. Could send sample by UPS Express early next week (22nd)
1/19/19-ASA approved software/hardware evaluation of Rev E to prevent the software from reverting to the default settings
1/20/19 – Samples of field fix modules shipped from China to ASA by UPS express 1/24/19-ASA approved the field fix modules and asked for some to be made ASAP. 1/25/19 – ASA Product Safety Investigation/Notification Report started (HS001) 1/30/19 – Corrective Action (SCAR 913) issued to ASA from Spartan Motors (Ulilimaster) – Shane Shance
2/4/19 – Received 200 field fix modules, 2000 more coming later in the week
2/4/19 – ASA Executive/Management meeting to discuss and determine next steps to gather customer information, supplier info1mation, part information, and start to fill out a 573 Rep01i
2/6/19 – A field fix (relay module to prevent voltage drop during startup) was implemented on 103 Spatian (Frito Lay trucks). ASA sent 3 people to install the modules. The root cause analysis was validated through lab testing.
IV. The Remedy Program and Its Schedule
Describe the program for remedying the defect, including the plan for reimbursing those owners and purchasers who may have incurred costs to remedy the defect before receiving the manufacturer’s notification concerning that defect. Also include, where applicable, details with dates concerning any production remedy that was conducted or will be conducted.
Provide the estimated date(s) on which owner and purchaser notifications will be issued and the estimated date(s) for completion of those notifications.
ASA will work with vehicle manufactures and NHTSA to timely provide owner and purchaser notifications.
Provide the estimated date(s) on which dealer and distributor notifications will be issued and the estimated date(s) for completion of those notifications.
Describe the distinguishing characteristics of the remedy component/assembly versus the recalled component/assembly:
The field fix (relay/capacitor) module, which is approximately 1″ x 1.5″ x 1.5″ is added to the wiring of the mirror monitor (mostly under the seat of the·truck). See picture in section two above. Also, Rev D serial number will not invert the image if loading default settings.
Customer List
ENTIRE PAGE CONFIDENTIAL BUSINESS INFORMATION
February 20, 2019
Office of Chief Counsel
National Highway Traffic Safety Administration 1200 New Jersey Avenue SE
West Building, W41-227 Washington , DC 20590
Re: Confidentiality Request for Part 573 Report Filed by ASA Electronics, LLC. Dear Chief Counsel:
ASA Electronics, LLC., (” ASA”) respectfully submits that certain information or documents included in its Section 573 report of February 11, 2019 to the National Highway Traffic Safety Administration (“NHTSA”), constitute confidential material within the meaning of
5 U.S.C. §552(b)(4) or are protected from disclosure pursuant to 18 U.S.C. §1905. Accordingly, ASA respectfully requests that the confidential information be withheld from public disclosure pursuant to 5 U.S.C. §552(b).
With this request, ASA has submitted one copy of its Section 573 report with the confidential information unredacted and one copy with the confidential information redacted. ASA has also submitted a signed Certificate in Support of Request for Confidentiality.
ASA submits the following information in support of its request for confidentiality protection. The document for which ASA has requested confidential protection is a customer list. The customer list identifies the names and addresses of ASA’s customers. ASA requests that its customer list remain confidential because the disclosure of the information contained therein would cause substantial harm to ASA’s competitive position. Additionally, the customer list is a trade secret. Generally speaking, a trade secret is a formula, practice, pattern, or compilation of information used by a business to obtain an advantage over competitors in the same industry.
Publication of ASA’ s customer list would unfairly provide ASA’s competitors with a list of potential business targets and market information that ASA has spent considerable time, energy, and money developing. ASA does not share its customer lists with other distributors or third parties. It shares such info1mation only with ASA employees and agents or third parties with whom it has an expectation and/or explicit agreement of confidentiality. Disclosure of the customer list would give ASA’s competitors a list of dealers from which to solicit business. In light of the foregoing, ASA asks that the Chief Counsel grant its request for confidentiality protection for its customer list.
ASA respectfully requests that its customer list be protected permanently. Your response to this request and any inquiries should be directed to:
| Dan Stoltzfus VP of Operations ASA Electronics , LLC.2602 Marina Drive Elkhart, IN 46514 Telephone: (574) 266-3170 Fax: (574) 264-6542 | Julia Willis VP of Finance ASA Electronics , LLC.2602 Marina Drive Elkhart, IN 46514 Telephone: (574) 266-3172 Fax: (574) 264-6542 |
Sincerely,
enclosures
Certificate in Support of Request for Confidentiality
I, Dan Stoltzfus, pursuant to the provisions of 49 CFR part 512, state as follows:
- I am VP of Operations for ASA Electronics, , and I am authorized by ASA Electronics, Inc., to execute this certificate on its behalf;
- I certify that the information contained in the customer list submitted with ASA Electronics ‘s Section 573 Report of February 11 , 2019, is confidential and proprietary data and is being submitted with the claim that it is entitled to confidential treatment under 5 U.S.C. 552(b)(4) (as incorporated by reference in and modified by the statute under which the information is being subm itted);
- I hereby request that the information contained in the customer list be protected permanently;
- This certification is based on the information provided by the responsible ASA Electronics, Inc., pers01mel who have authority in the normal course of business to release the information for which a claim of confidentiality has been made to ascertain whether such information has ever been released outside ASA Electronics, In c.;
- Based upon that information, to the best of my knowledge, information and belief, the information for which ASA Electronics, , has claimed confidential treatment has never been released or become available outside ASA Electronics, Inc., except under the expectation and/or explicit agreement confidentiality;
- I make no representations beyond those contained in this certificate and, in particular, I make no representations as to whether this information may become available outside ASA Electronics , , because of unauthorized or inadvertent disclosure (except as stated in paragraph 5).
I certify under penalty of pe1jury that the foregoing is true and correct. Executed on this the 21st day of February, 2019, in the United States of America.
Signed
Dan Stoltzfus
VP of Operations
ASA Electronics, LLC.
2602 Marina Drive
Elkhart, IN 46514
Telephone: (574) 266-3170
Fax: (574) 264-6542
2602 Marina Drive • Elkhart, Indiana 46514
www.asaelectronics.com
US.57305850.01
1 Affected Product
14 Associated Documents
Owner Notification Letter(Part 577)
RCONL-19E009-9703.pdf 203.968KB
Manufacturer Notices(to Dealers,etc)
RCMN-19E009-0617.pdf 198.601KB
Recall 573 Report- Amendment 3
RCLRPT-19E009-4588.PDF 217.624KB
Recall Quarterly Report #2, 2019-2
RCLQRT-19E009-2946.PDF 211.241KB
Miscellaneous Document- PART 573 Defect Information Report
RMISC-19E009-4517.pdf 675.204KB
Miscellaneous Document- Part 573 Defect Information Report
RMISC-19E009-7267.pdf 8036.837KB
Defect Notice 573 Report
RCLRPT-19E009-2133.PDF 216.148KB
Manufacturer Notices(to Dealers,etc)
RCMN-19E009-0651.pdf 203.881KB
Recall Acknowledgement
RCAK-19E009-6951.pdf 245.942KB
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-19E009-9168.pdf 202.157KB
Recall Quarterly Report #1, 2019-1
RCLQRT-19E009-1844.PDF 211.142KB
Recall Quarterly Report #5, 2020-1
RCLQRT-19E009-3647.PDF 211.563KB
Recall Quarterly Report #4, 2019-4
RCLQRT-19E009-8910.PDF 211.446KB
Recall Quarterly Report #3, 2019-3
RCLQRT-19E009-9388.PDF 211.33KB
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