March 4, 2019
If the flame becomes inverted, excessive heat buildup may occur, increasing the risk of a burn injury.
NHTSA Campaign Number: 19V165
Manufacturer KZRV, L.P.
Components EQUIPMENT
Potential Number of Units Affected 1,164
Summary
KZRV, L.P. (KZRV) is recalling certain 2019 RV Sonic Lite, Sportsmen Classic and Escape recreational trailers equipped with a Capital liquid propane (LP) Gas Drop-in 2 Burner cooktop. The cooktop’s flame may become inverted when the furnace is running.
Remedy
KZRV will notify owners, and dealers will replace the existing cooktop with a cooktop by another manufacturer, free of charge. The recall began April 24, 2019. Owners may contact KZRV customer service at 1-800-768-4016 extension 154 or 153. KZRV’s number for this recall is KZ-2019-01.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
IMPORTANT SAFETY RECALL
KZRV, L.P.
NHTSA Recall Number 19V-165
Transport Canada Recall Number 2019-140
Date: March 11, 2019
TO: KZ RV Dealer
Problem
The vehicles subject to this recall were built with Capital cooktops in the inside kitchen. In certain conditions, the burners fail to operate correctly and could result in the surface becoming extremely hot resulting in personal injury and/or fire.
RANGE OF VEHICLES INVOLVED:
- 2019 Escape
- 2019 Sonic Lite
- 2019 Sportsmen Classic
WARRANTY REIMBURSEMENT:
A notice of this recall has been sent to affected retail owners. A copy of the Owner’s letter is included for your review. They may request that you complete the repair. If so, please follow the warranty reimbursement procedure. If the unit and/or units are in your inventory, or if you are requested to perform the repair for the retail customer, please complete the advised repair and send in a warranty claim referencing this recall number for reimbursement. The time allowed for repair is 30 minutes.
SERVICE ACTION:
Remove the affected Capital cooktop.
Install the Suburban cooktop.
Perform LP test.
encl. – Owners Letter
Mark Owens
Director of Service and Warranty Administration
IMPORTANT SAFETY RECALL
This notice applies to your vehicle: «VIN»
Recreational Vehicle Safety Recall Notice
Safety Recall: 19V-165
Safety Advisory: March 11, 2019
«Owner_name»
«Street»
«City», «State» «Zip»
Dear «Owner_name»:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. KZRV has decided that a defect which relates to motor vehicle safety exists in certain 2019 Escape, Sonic Lite and Sportsmen Classic models. As a result, KZRV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.
| Reason for this recall | The vehicles subject to this recall were built with Capital cooktops in the inside kitchen. In certain conditions, the burners fail to operate correctly and could result in the surface becoming extremely hot resulting in personal injury and/or fire. |
| What we will do | The remedy is to replace the existing Capital cooktop with a comparable Suburban cooktop. The repair should take approximately 30 minutes to complete. |
| What we need you to do | You should contact your selling dealer immediately to schedule a service appointment to have the defect repaired in your vehicle. If you have questions concerning this recall or if you need any assistance, please contact the KZRV Warranty/Service Department by mail at KZRV, L.P., 0985 N 900 W, Shipshewana, IN 46565, or by phone at (800)768-4016 ext. 154 or 153.If you had appropriate repairs completed prior to receipt of this recall notice, and if you incurred any direct cost in connection with obtaining such repair, you may be eligible to receive reimbursement from KZRV by contacting the KZRV Warranty/Service Department. |
If after contacting KZRV Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153; or go to https://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.
Thank you for your attention and cooperation in this matter.
Sincerely,
KZRV, LP
Mark Owens
General Manager of KZRV Customer Support Group
cc: National Highway Traffic Safety Administration (NHTSA)
3 Affected Products
Vehicles
| KZRV | ESCAPE | 2019 |
| KZRV | SONIC LITE | 2019 |
| KZRV | SPORTSMEN | 2019 |
9 Associated Documents
Recall Acknowledgement
RCAK-19V165-6782.pdf 245.738KB
Defect Notice 573 Report
RCLRPT-19V165-4838.PDF 212.939KB
Recall 573 Report – Amendment 1
RCLRPT-19V165-3358.PDF 213.941KB
Manufacturer Notices(to Dealers,etc)-20190416 – KZ RV – Dealers letter – Capital cooktop – FINAL
Recall 573 Report – Amendment 2
RCLRPT-19V165-4009.PDF 213.928KB
ISSUED Owner Notification Letter(Part 577)
RCONL-19V165-9292.pdf 95.294KB
Recall Quarterly Report #1, 2019-2
RCLQRT-19V165-0221.PDF 211.123KB
Recall Quarterly Report #2, 2019-3
RCLQRT-19V165-5067.PDF 211.218KB
Recall Quarterly Report #3, 2019-4
RCLQRT-19V165-7592.PDF 211.306KB
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