March 13, 2019
Steering and Tie Rod Arm Bolts may be Loose
Loose tie rod arm bolts may lead to separation of the tie rod, resulting in a loss of vehicle control, increasing the risk of a crash.
NHTSA Campaign Number: 19V197
Manufacturer Newmar
Corporation
Components STEERING, SUSPENSION
Potential Number of Units Affected 5
Summary
Newmar Corporation (Newmar) is recalling certain 2017-2019 Ventana motorhomes built on a Daimler Trucks North America (DTNA) chassis equipped with Detroit Axle axles. The affected vehicles may have loose steering and tie rod arm bolts.
Remedy
Newmar will notify owners, and DTNA dealers will inspect the steering arm and tie rod arm bolts to make sure that they are properly tightened, installing new fasteners, as necessary, free of charge. The recall began April 18, 2019. Owners may contact Daimler Trucks North America at 1-800-547-0712 to locate a Qualified Service Center or can contact Newmar customer service at 1-800-731-8300. Newmar’s number for this recall is 18V-913.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
3 Affected Products
Vehicle
| NEWMAR | VENTANA | 2017-2019 |
5 Associated Documents
Defect Notice 573 Report
RCLRPT-19V197-8961.PDF 212.695KB
Recall Acknowledgement
RCAK-19V197-9654.pdf 245.816KB
Recall Quarterly Report #1, 2019-2
RCLQRT-19V197-1179.PDF 211.133KB
Recall Quarterly Report #2, 2019-3
RCLQRT-19V197-8372.PDF 211.23KB
Recall Quarterly Report #3, 2019-4
RCLQRT-19V197-5606.PDF 211.312KB
Latest Recalls Documents
NHTSA ID Number: 10161599
Manufacturer Communication Number: 19V 197
Summary
Daimler Trucks North America LLC has decided that a defect, which relates to motor vehicle safety, exists in specific motorhomes built on Freightliner chassis (NHTSA # 18V 913). On certain motorhomes, the steering and tie rod arm bolts that join the steering and tie rod arm to the knuckle may not have accurate torque specification data. Without torque data, DTNA cannot verify that the bolts are properly torqued to specification. In response, Newmar is releasing recall NHTSA 19V 197.
SEOCONTENT-START
Newmar Corporation
PO Box 30
Nappanee, IN 46550
RSB 540 NHTSA #19V 197
Apr. 15, 2019
RECALL SERVICE BULLETIN
AFFECTED MODELS
2017 – 2019: Ventana
DESCRIPTION
Daimler Trucks North America LLC has decided that a defect, which relates to motor vehicle safety, exists in specific motorhomes built on Freightliner chassis (NHTSA # 18V 913). On certain motorhomes, the steering and tie rod arm bolts that join the steering and tie rod arm to the knuckle may not have accurate torque specification data. Without torque data, DTNA cannot verify that the bolts are properly torqued to specification. In response, Newmar is releasing recall NHTSA 19V 197.
ISSUE
Under-torqued bolts may lead to a separation of the tie rod and disconnect the front wheels of the vehicle. Disconnection of the front wheels can reduce the ability to steer the vehicle, which may increase the risk of a crash.
CORRECTIVE ACTION
The steering arm and tie rod arm will be inspected for the correct bolt torque and, if necessary, repaired with new fasteners.
UNITS AFFECTED
Refer to the attached population list for specific VIN numbers supplied by DTNA.
REPAIR PROCEDURE
DTNA will provide the work instructions and any parts necessary.
CUSTOMER ACTION
It is recommended that you call Daimler Trucks North America @ 800-547-0712 to locate a Qualified Service Center near you. If you need further assistance, contact the Newmar service department at 1-800-731-8300. A brand specialist will assist you in making an appointment to have this repair completed.
DEALER ACTION
Contact the Freightliner Customer Support Center at 1-800-FTL-HELP (1-800-385-4357), and follow the prompts, or visit https://freightliner.com/dealer-search/ to locate an authorized DTNA service center to schedule and perform the recall near you. If you need assistance contacting DTNA, contact your Newmar Service Account Manager.
NOTE
Newmar will not be authorizing this repair. DTNA will authorize and schedule this repair. IMPORTANT: Please read this bulletin in its entirety prior to beginning any diagnosis or repairs.
NOTICE: Any technical information published in this bulletin is intended for use only by a qualified, Newmar-authorized service technician. Newmar is not responsible for the misuse of this information.
RSB 540
Apr. 15, 2019
- Durable Ratchet Head: Made from Hardened treated Chrome Vanadium steel alloy (Cr-V) Corrosion-Retardant: Satin Finish. Made in Taiwan
- Easy Storage: A sturdy plastic storage case is included. Non-Slip Grip: Knurled handle
- Easy to Read: High Contrast & Dual Range Scale. Accurate: Pre-Calibrated to ± 4%
- Accessories included: 1/2" Drive 5" long Extension Bar
- Simple and Reliable: “Click” sound tells the preset torque value is reached. Stop applying force when you hear and feel it.
- PRECISE & HIGH QUALITY - Manufactured in Taiwan, our torque wrench is engineered for superior precision. It ships pre-calibrated to +/- 4% accuracy, ensuring dependable results every time. Includes a calibration certificate with a trackable serial number for your assurance.
- DURABLE - Built to last, featuring a reinforced ratchet gear head made from hardened, heat-treated Chrome Vanadium alloy steel for maximum strength and durability.
- LONGEVITY - Protect your investment with our proprietary Electro-Black finish, providing advanced rust and corrosion resistance for extended tool life.
- PERFORMANCE - Easily read and set torque levels with our patent-pending dual-range scale. The high-contrast, yellow-on-black markings are designed for easy visibility, even in low-light conditions.
- OMFORT - Equipped with a reversible ratchet head that drives in both directions and measures torque in a clockwise direction. The ergonomic, knurled handle ensures a non-slip, comfortable grip, reducing hand fatigue.
- 【9-in-1 Torque Solution】Complete set includes 1/4", 3/8", and 1/2" drive click torque wrenches plus 6 essential adapters (extension bars, universal joint, drive adapters) securely stored in a sturdy portable case.
- 【High Precision & Dual Scales】Factory-calibrated to ±3% accuracy with included certificate; features dual-range scales (1/4": 10-220 in.lb, 3/8": 5-45 ft.lb, 1/2": 10-170 ft.lb) for versatile application coverage.
- 【Clear & Safe Audible Click】Upgraded loud "Click" sound provides a distinct, reliable signal (strong over 5 N.m, subtle under) when preset torque is reached, preventing overtightening and ensuring safety.
- 【Smooth 72-Tooth Ratchet & Quick Release】Reversible 72-tooth ratchet head offers a low 5° arc swing for use in tight spaces and smooth operation in both directions. Quick-release button ensures secure socket changes.
- 【Durable Construction & Wide Use】Hardened Cr-V steel ratchet heads and phosphated adapters resist wear; aerospace aluminum handles ensure lightweight strength and corrosion resistance. Ideal for precise torque on bikes, motorcycles, cars, trucks, wheels, and industrial applications. Backed by 24-month support.
- PRECISION - Ships pre-calibrated to +/- 4% accuracy and ready to use. Include calibration certificate with traceable serial number.
- DURABLE - Reinforced ratchet gear head constructed from hardened, heat treated Chrome Vanadium alloy steel.
- LONG-LASTING - Rust & corrosion protection with our unique and newly invented Electro-Black finish treatment.
- PERFORMANCE - Features an easy-to-read, highlighted yellow print dual-range scale. Identify the markings even in low-light conditions.
- COMFORTABLE - Comes with a reversible ratchet head that drives in both directions and measure torque in a clockwise direction.
- 3/8 inch drive torque wrench with 15-80 ft.-lb./20.4-108.5 Nm range; reminder: to prevent the ratchet from breaking, please do not overload the torque wrench
- Durable ratchet head made from hardened treated Chrome Vanadium steel alloy (Cr-V); bright, full polish chrome finish wipes easily clean and resists rust and corrosion
- High contrast and dual range scale pre-calibrated to ± 4%; tips: for precise scale adjustment, please use the imperial scale; the conversion formula between imperial scale and metric scale is 1 Nm = 8.86 in-lbs
- Includes sturdy plastic case for storage and portability
- NOTE: unlock before adjusting the torque value, lock after adjusting for stability of working torque; when finished, loosen locking ring and adjust to the lowest value for next use
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