April 10, 2019 NHTSA CAMPAIGN NUMBER: 19V286000
Windshield Wipers May Become Inoperable
A loss of windshield wiper becomes function can reduce visibility, increasing the risk of a crash.
NHTSA Campaign Number: 19V286
Manufacturer Spartan Motors USA
Components VISIBILITY
Potential Number of Units Affected 8,822
Summary
Spartan Motors USA (Spartan) is recalling certain 2012-2018 Fleet Services/Utilimaster
Reach vehicles. Due to improper electrical grounding, the windshield wiper motor may stall and cause the windshield wipers to become inoperative, reducing the driver’s visibility.
Remedy
Spartan will notify owners, and dealers will install a ground wire between the wiper motor and an appropriate spot on the vehicle to stop the motor from stalling, free of charge. The recall began April 30, 2019. Owners may contact Spartan customer service at 1-800-543-5008. Spartan’s number for this recall is 19008.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
4/30/2019
IMPORTANT SAFETY RECALL – 19V-286
This notice applies to vehicle identification number
Dear Valued Customer,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Spartan Motors USA, Inc. has decided that a defect which relates to motor vehicle safety exists in certain model year 2012-2019 Reach model cargo carrying vehicles equipped with windshield wiper motor supplied by Wexco Industries and manufactured between December 1, 2011 and March 28, 2019.
Please note: The Vehicle Identification Number that may be affected by this recall is located at the top of this letter.
What is the defect?
The windshield wiper motor may stall, without warning, due to improper electrical grounding which could result in intermittent loss of windshield wiper function. In inclement weather conditions, a loss of windshield wipers could impair the driver’s ability to see which could increase the risk of a crash.
Corrective Action:
A new electrical ground wire will be installed at no charge.
Labor Time
Installation of the of ground wire may take up to .25 hours. However, due to some service scheduling times, your service provider may need your vehicle for a longer period.
What You Should Do:
Call Spartan Fleet Vehicles and Services at 1-800-237-7806 or email [email protected] to validate VIN, order free replacement parts, and verify authorized repair facility.
Leased Vehicles:
The lessor must notify the lessee by first class mail within ten (10) days from receipt of their owner notification letter from the manufacturer; both for the initial notification and all subsequent notifications.
Reimbursement:
If you had this repair performed before you received this letter, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall. For more information contact Spartan at 1-800-237-7806.
Reply Card:
Please fill out the enclosed prepaid postcard and mail it to us if you have changed your address, sold, or traded the vehicle.
If the authorized service center has failed or is unable to remedy the defect without charge and within a reasonable time, contact Spartan at 1-800-582-3454. You may also submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, D.C. 20590 or call the Auto Safety Hotline at 1-888-327-4236 (TTY: 1-800-4249153); or go to https://www.safercar.gov if you feel the manufacturer has failed or is unable to remedy the defect without charge
We regret any inconvenience this service may cause you. Your safety and continued satisfaction with the quality and performance of your chassis is of the utmost concern to us.
Sincerely,
Shelley O’Bryant
Warranty Manager
Spartan Motors USA, Inc.
7 Affected Products
Vehicle
| UTILIMASTER | REACH | 2012-2018 |
8 Associated Documents
Defect Notice 573 Report
RCLRPT-19V286-7235.PDF 212.496KB
Recall 573 Report- Amendment 2
RCLRPT-19V286-4250.PDF 213.018KB
Recall Acknowledgement
RCAK-19V286-7759.pdf 246.317KB
Recall 573 Report- Amendment 1
RCLRPT-19V286-1078.PDF 212.985KB
Owner Notification Letter(Part 577)
RCONL-19V286-7461.pdf 196.031KB
Recall Quarterly Report #1, 2019-2
RCLQRT-19V286-3204.PDF 211.132KB
Recall Quarterly Report #3, 2019-4
RCLQRT-19V286-9302.PDF 211.319KB
Recall Quarterly Report #2, 2019-3
RCLQRT-19V286-9067.PDF 211.229KB
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