June 11, 2019 NHTSA CAMPAIGN NUMBER: 19V436000
Insufficiently Tightened Steering Shaft Bolt
An unsecured bolt may cause the steering wheel not to function, increasing the risk of a crash.
NHTSA Campaign Number: 19V436
Manufacturer Entegra Coach
Components STEERING
Potential Number of Units Affected 88
Summary
Entegra Coach (Entegra) is recalling certain 2020 Anthem and Cornerstone motorhomes. The steering shaft bolt may have been insufficiently tightened.
Remedy
Entegra will notify owners, and dealers will inspect the motorhome and tighten the steering shaft bolt, as necessary, free of charge. The recall began June 17, 2019. Owners may contact Entegra customer service at 1-800-517-9137. Entegra’s number for this recall is 9803435.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
STEERING BOX SLIP SHAFT BOLT TORQUE
| Bulletin Type: | UPCOMING RECALL | Publication Date: | Pre notification 6-6-2019 |
| Bulletin #: | YET TO BE ASSIGNED | Make: | Entegra |
| Job Code: | 9803435
Please hold claims until Recall number is assigned. | Model(s): | Anthem Cornerstone |
| Flat Rate: | RC024Inspect only NO repair required .1hr RC025 Inspect and repair .3 hr | Model Year: | 2020 |
| Incident: | Steering Shaft bolt may not be torqued correctly at 55ft lbs. to prevent loss of steering. |
| Affected Units: | 2020 Anthem L14B8051-8064 L14F8051-8070 L14W8051-8067
2020 Cornerstone L16A8051-8052 L16B8051-8065 L16F8051-8054 L16W8051-8059 L16X8051-8053 L16Y8051-8054 |
| Misc. Tools & Supplies: | Torque wrench (Ft/Lbs
11/16 socket |
REPAIR INSTRUCTIONS
FIG 1: Open the generator compartment using the switch (arrow) inside the driver side front electrical compartment.
FIG 2: Bolt is located on the right side of the generator behind the washer fluid bottle (arrow).
FIG 3: Bolt location is circled in this photo.
FIG 4: Arrow is pointing to the Steering Slip Shaft bolt.
- Move wiring out of the way to see it.
- IF WHITE LINE RUNNING FROM BOLT HEAD TO THE NUT – NO REPAIR IS REQUIRED – BOLT WAS TORQUED TO 55FT LBS PRIOR TO SHIPPING.
FIG 5: IF WHITE LINE IS NOT VISIBLE PROCEED TO NEXT STEP TO COMPLETE REMEDY.
Bolt head size takes a 5/8” socket or wrench.
- Nut size takes an 11/16” socket
- Use a torque wrench and torque the nut to 55 ft./lbs.
- Mark the bolt with a white line as shown in photo to indicate the bolt has been torqued properly.
Retail Instructions to INSPECT THE STEERING SHAFT BOLT
FIG 1:
- Turn the ignition ON (the engine does not need to be running)
- Make sure there is an unobstructed area 3 feet in front of the motorhome.
- Open the generator compartment using the switch (arrow) inside the driver side front electrical compartment. Press and hold the switch until compartment is fully extended.
FIG 2:
- The steering shaft bolt is located on the right side of the generator behind the washer fluid bottle (arrow).
FIG 3:
- Bolt location is circled in this photo.
FIG 4:
- Arrow is pointing to the Steering Shaft bolt.
- Wiring harnesses may have to be moved aside to see it.
FIG 5:
- If there is a white line running from the bolt head to the nut as shown in the photo (large arrow), the bolt has been torqued to the proper spec and no further action is necessary.
- Close the generator compartment using the switch shown in Fig 1.
- Ignition must be ON to close the compartment (engine does not need to be running).
- Hold the switch, until the compartment closes completely.
- Turn ignition OFF.
- Complete Reply Form and return to Jayco
Compliance.
IF WHITE LINE IS NOT PRESENT – THE BOLT WAS NOT TORQUED PROPERLY.
PROCEED TO THE NEXT STEP BEFORE YOU DRIVE YOUR MOTORHOME
CAUTION IS REQUIRED
The bolt threads visible in Fig 5, must be at least two threads past the nut for the locking feature to be engaged to ensure your safety to travel to a Dealer to have the bolt properly torqued at 55 ft. lbs.
If there are less than two threads showing past the nut, you must tighten with a 5/8” wrench on the bolt side / 11/16” on the nut size, till at least two threads are past the nut. This must be completed prior to moving your motorhome.
- Close the generator compartment using the switch shown in Fig 1. o Ignition must be ON to close the compartment (engine does not need to be running). o Hold the switch, until the compartment closes completely. o Turn ignition OFF.
- Complete Reply Form and return to Jayco Compliance.
- Contact Dealer for Service appointment for the Recall Remedy.
Safety Recall: 19V-436
June 17, 2019
IMPORTANT SAFETY RECALL
This Notice Applies to Your Recreational Vehicle «vin»
Dear Valued Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Jayco has decided that a defect which relates to motor vehicle safety, exits in certain Model Year 2020 Anthem and Cornerstone Class A Motorhomes.
| Reason for this | The steering shaft bolt may not be torqued to 55 ft./lbs. as specified. An unsecured bolt could allow the steering wheel not to function, impacting drivability and increasing the risk of a crash. |
| Recall Remedy | Inspection is required to confirm the bolt is torqued to 55ft/lbs. When white line is NOT visible from the steering shaft bolt head to the nut, the bolt was not properly torqured prior to shipping. Special precautions are required prior to moving your motorhome. |
| What we need you to do immediately | Please read and follow the enclosed Inspection Instructions and return the Reply Form noting the results of the inspection. When applciable, contact an authorized Dealer to schedule an appointment to have this remedy completed free of charge. The recall remedy will take approxiamtly thirty minutes. |
If you had this repair completed prior to receipt of this recall notice, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall.
If you take your recreational vehicle to your dealer on the agreed service date and the dealer does not remedy this condition on that date or within three (3) days, please contact our Customer Service Department at 800-517-9137. If after contacting your dealer and Customer Service you are not able to have the safety defect remedied without charge and/or within a reasonable time, you may wish to submit a written complaint to the Administrator, national Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-3274236 (TTY: 1-800-424-9153): or go to https://www.safercar.gov. Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
We certainly regret this inconvenience; however, your safety is our most important priority.
Sincerely,
Entegra Coach
2 Affected Products
Vehicles
| ENTEGRA | ANTHEM | 2020 |
| ENTEGRA | CORNERSTONE | 2020 |
10 Associated Documents
Defect Notice 573 Report
RCLRPT-19V436-3334.PDF 213.599KB
Remedy Instructions and TSB
RCRIT-19V436-6441.pdf 773.167KB
Remedy Instructions and TSB
RCRIT-19V436-4761.pdf 637.973KB
Miscellaneous Document – Retail Reply form FINAL – Copy
RMISC-19V436-8376.pdf 561.79KB
Recall Acknowledgement
RCAK-19V436-9401.pdf 244.733KB
ISSUED Owner Notification Letter(Part 577)
RCONL-19V436-4508.pdf 51.116KB
Miscellaneous Document – Retail Reply form FINAL
RMISC-19V436-0309.pdf 561.79KB
Recall Quarterly Report #1, 2019-2
RCLQRT-19V436-2387.PDF 211.13KB
Recall Quarterly Report #2, 2019-3
RCLQRT-19V436-9343.PDF 211.228KB
Recall Quarterly Report #3, 2019-4
RCLQRT-19V436-4470.PDF 211.309KB
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