Improperly Installed Trailer Brake Controller – 2019 Forest River Rockport Work Trucks

July 1, 2019 NHTSA CAMPAIGN NUMBER: 19V505000

Improperly Installed Trailer Brake Controller

Without the trailer brakes assisting, stopping distances may be lengthened, increasing the risk of a crash.

 

NHTSA Campaign Number: 19V505

Manufacturer Forest River, Inc.

Components ELECTRICAL SYSTEM, SERVICE BRAKES

Potential Number of Units Affected 63

 

Summary

Forest River, Inc. (Forest River) is recalling certain 2019 Rockport work trucks equipped with an optional trailer brake controller. The brake controller may have been wired improperly, which may prevent the brake controller from activating the trailer brakes when the vehicle’s brakes are applied.

 

Remedy

Forest River will notify owners, and dealers will replace the brake controller, free of charge. The recall began July 23, 2019. Owners may contact Forest River customer service at 1-574-327-2392. Forest River’s number for this recall is 65-1046.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

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IMPORTANT SAFETY RECALL

DEPARTMENT OF COMPLIANCE
VEHICLE SAFETY AND RECALL MANAGEMENT
BUILDING 11
423 N MAIN ST
MIDDLEBURY, INDIANA 46540-9218

NHTSA RECALL: 19V505

 

<<VIN>>
<<OWNER NAME/DEALERNAME>>
<<ADDRESS>>
<<CITY>>, <<ST>>  <<ZIP-XXX>>

 

07/31/2019

This Notice applies to your vehicle VIN listed above.

 

Dear Forest River Customer:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act (US) and the Motor Vehicle Safety Act (Canada). Forest River – Office of Corporate Compliance (“OCC”) has decided that a defect, which relates to the motor vehicle safety, exists in certain 2019 Forest River Rockport Work Trucks models, RPAF1066WN-65, RPAF1266W-65, RPAF1266WGM65, RPAF1266WN-65, RPAF1268078W65, RPAF1666W-65.

 

WHAT IS THE DEFECT/NONCOMPLIANCE?

The optional brake controller was installed improperly, which doesn’t allow the brake controller to activate the trailer brakes upon compression of the vehicles brake pedal.

 

EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL.

An increased risk of a crash if the vehicle is towing a trailer.

 

WHAT IS FOREST RIVER AND OUR DEALERSHIPS GOING TO DO?

Forest River is notifying dealerships of the recall. You may have the recall corrected at any Forest River dealership. However, it is preferable if you have your selling dealership perform the remedy. Forest River completely covers your cost for the remedy; you will not receive any bill of sale for anything covered under the above recall number.

 

WHAT SHOULD YOU DO?

Please contact your dealer without delay and request a service appointment to schedule the free remedy.  The vehicle Owner is responsible for making arraignments to have the work completed.  Please state you have been notified by Forest River of having a recall in process for your vehicle and provide the recall number for the dealership.  It is also helpful to the dealership to have a copy of this letter when you take your vehicle in for the recall remedy.

You may also visit www.forestriverinc.com for dealer locations.

 

HOW LONG WILL THE REMEDY PROCESS TAKE?

The estimated time of repair is 2.5 hours.  However, the dealership may need to keep your vehicle or schedule an appointment with you for a later date to fit into their regular service schedule.

 

WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION?

If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized.

Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall.

Please send the service invoice to the following address:

Rockport
Forest River, Inc.
Attn: WARRANTY MANAGER
202 Industrial Dr.
Ocilla, GA 31774

 

What if you no longer own this vehicle?

If you no longer own this vehicle and have the address for the current owner, please forward this letter to the new owner. You have received this letter because government regulations require that a notification is sent to the last known owner of record. Our records indicate that you are the current owner.

PLEASE NOTE: FEDERAL LAW REQUIRES THAT ANY VEHICLE LESSOR RECEIVING THIS RECALL NOTICE MUST FORWARD A COPY OF THIS NOTICE TO THE LESSEE WITHIN TEN DAYS.

 

MAY FOREST RIVER ASSIST YOU FURTHER?

If you have difficulties getting your vehicle repaired, please contact your Forest River Representative listed below:

CONTACT	PHONE
Rockport Customer Service	574-327-2392

 

If you are still having difficulty getting your vehicle/towable repaired in a reasonable amount of time or without change, you may write to the following address:

Administrator
National Highway Traffic Safety Administration
1200 New Jersey Ave, S.E.
Washington, D.C. 20590

Or you may call the toll free Vehicle Safety Hotline  at 1-888-327-4236 or (TTY: 1-800-424-9153).

Or visit www.safercar.gov and search;

Recall ID: 19V505

 

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IMPORTANT SAFETY RECALL

DEPARTMENT OF COMPLIANCE
VEHICLE SAFETY AND RECALL MANAGEMENT
BUILDING 11
423 N MAIN ST
MIDDLEBURY, INDIANA 46540-9218
NHTSA RECALL: 19V505

 

<<DEALERNAME>>
<<ADDRESS>>
<<CITY>>, <<ST>>  <<ZIP-XXX>>

07/31/2019

 

Pursuant to USC49CFR §577.13 – Notification to Dealerships and Distributors – Paragraph B

“It is a violation of Federal Law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied. Substantial civil penalties apply to violations of this law.”

–Forest River motorized and towable products are contained in this section-

 

CANADA: Pursuant to the Canadian Motor Vehicle Safety Act, section 5

Companies who sell new non-complying vehicles may be in violation of the Motor Vehicle Safety Act. Substantial penalties apply to violations of this law. 

Forest River – Office of Corporate Compliance (“OCC”) has decided that a safety defect exists in certain 2019 Forest River Rockport Work Trucks models, RPAF1066WN-65, RPAF1266W-65, RPAF1266WGM-65, RPAF1266WN-65, RPAF1268078W-65, RPAF1666W-65. Forest River is recalling the defect model(s) to ensure the safety of our future retail consumers and your dealership. Forest River apologizes for any inconvenience this action may cause your dealership; however, safety continued satisfaction and our commitment to building great products are of the utmost importance to Forest River.

The identified VIN referenced in the attached document(s).
The designated Date range of production is 10/22/2018 through 06/25/2019

 

DEFECT/NONCOMPLIANCE:

The optional brake controller was installed improperly, which doesn’t allow the brake controller to activate the trailer brakes upon compression of the vehicles brake pedal.

 

EVALUATION OF RISK:

An increased risk of a crash if the vehicle is towing a trailer.

 

SERVICE PROCEDURE:

Dealership Service Department Service procedures for addressing incorrectly wired brake controller is attached with this notification.

 

AVAILABILITY OF REMEDY:

The remedy for this recall is attached with this notification.

UNITED STATES	CANADA	REPAIR CODE	DESCRIPTION	ALLOWABLE HOUR(S)
19V505	N/A	10-19V505-1	Inspect wiring for brake controller	.5
19V505	N/A	10-19V505	Perform Remedy for improper brake controller wiring	2.0

 

 

DEALER REPAIR CODES: 

CONTACT	PHONE
Rockport Customer Service	574-327-2392

 

HELPFUL CONTACT INFORMATION:

The Recall shall be considered the utmost priority to remedy the 2019 Forest River Rockport Work Trucks models, RPAF1066WN-65, RPAF1266W-65, RPAF1266WGM-65, RPAF1266WN-65, RPAF1268078W-65, RPAF1666W-65 in question. The retail consumer shall not be charged any amount of monies for remedy to their 2019 Forest River Rockport Work Trucks models, RPAF1066WN-65, RPAF1266W-65, RPAF1266WGM-65, RPAF1266WN-65, RPAF1268078W-65, RPAF1666W-65 listed under this Recall.

If your dealership has already performed the remedy to2019 Forest River Rockport Work Trucks models, RPAF1066WN65, RPAF1266W-65, RPAF1266WGM-65, RPAF1266WN-65, RPAF1268078W-65, RPAF1666W-65, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s).  If the remedy needs to be performed on an out of warranty 2019 Forest River Rockport Work Trucks models, RPAF1066WN-65, RPAF1266W65, RPAF1266WGM-65, RPAF1266WN-65, RPAF1268078W-65, RPAF1666W-65 in which the VIN falls under as stated in the identified VIN listing, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s).

 

Notice:

In no manner shall a Forest River Product Owner or Coachmen Product Owner be charged any fee(s) for scheduling, conduction or completion of the recall.  Additionally, all dealership(s) that are Forest River and/or Coachmen dealership(s) are Federally Mandated to perform the recall once presented with this recall whether by the Owner or Dealership receipt of this letter, without denial of service to the Owner.  Lastly, denial of a remedy for this recall is a Federal Violation punishable by law resulting substantial fines and/or civil penalties.

Federal Regulation requires that any lessor receiving this Recall must forward a copy of this notice to the lessee within ten days.  If your dealership no longer owns this vehicle, please inform the Warranty Manager of the product listed above of the change of ownership.

 

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1 Affected Product

Vehicle

FOREST RIVER

ROCKPORT

2019

 

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7 Associated Documents

Defect Notice 573 Report

RCLRPT-19V505-6064.PDF 213.443KB

 

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Recall Acknowledgement

RCAK-19V505-1470.pdf 245.363KB

 

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Recall Quarterly Report #3, 2020-1

RCLQRT-19V505-2610.pdf 211.021KB

 

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Manufacturer Notices(to Dealers,etc)- 19V505 – Dealer Letter

RCMN-19V505-4592.pdf 192.795KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-19V505-4794.pdf 201.548KB

 

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Recall Quarterly Report #2, 2019-4

RCLQRT-19V505-5248.PDF 211.232KB

 

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Recall Quarterly Report #1, 2019-3

RCLQRT-19V505-4819.PDF 211.222KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V505&docType=RCL

 

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