TEBE9359-00 – PRODUCT SUPPORT PROGRAM FOR REPLACING ENGINE CONTROL MODULE ON CERTAIN C9 ON-HIGHWAY ENGINES

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Service Letter
PRODUCT SUPPORT PROGRAM FOR REPLACING ENGINE CONTROL MODULE ON CERTAIN C9
ON-HIGHWAY ENGINES
Media Number -TEBE9359-00 Publication Date -2019/06/25 Date Updated -2019/06/25
Caterpillar: Confidential Yellow
TEBE9359-00
25Jun2019
N020
Before/After
(Limited distribution)
PRODUCT SUPPORT PROGRAM FOR REPLACING ENGINE CONTROL MODULE ON CERTAIN C9 ON-HIGHWAY ENGINES
1920 1901 PS46303
NOTE:
Caterpillar’s obligations under this Service Letter are subject to, and shall not apply in contravention of, the laws, rules, regulations, directives, ordinances, orders, or statutes of the United States, or of any other applicable jurisdiction, without recourse or liability with respect to Caterpillar.
Caterpillar: Confidential Yellow

NOTE: This Program must be administered either before or after failure. In either case the decision whether to apply the Program is made by the dealer. When reporting the repair, use “PS46303” as the Part Number and “7755” as the Group Number. If administered before failure, use “56” as the Warranty Claim Description Code and “T” as the SIMS Description code. If administered after failure, use “96” as the Warranty Claim Description Code, and “Z” as the SIMS Description Code.
NOTE:
The information supplied in this service letter may not be valid after the termination date of this program. Do not perform the work outlined in this Service Letter after the termination date without first contacting your Caterpillar product analyst.
TERMINATION DATE
30Jun2021
PROBLEM
The existing engine control module can cause engine stumble during warm up on certain C9 On-highway Engines. If the existing ECM Fails it can/will cause an issue with the alternator elevated speed operations and speed drop out during cold warm up.
AFFECTED PRODUCT
Model Identification Number
C9 LFE04310-04316, 4383-4384, 4387-4390, 4392-4395, 4398-4403, 4405-4407, 4409-4443, 4445-4532
PARTS NEEDED
Qty
Part Number Description
1 5220297 ENGINE SOFTWARE
Caterpillar: Confidential Yellow

1 ENGINEECM ENGINE ECM (See Action Required)
In order to allow equitable parts availability to all participating dealers, please limit your initial parts order to not exceed 32% of dealership population.
This is an initial order recommendation only, and the ultimate responsibility for ordering the total number of parts needed to satisfy the program lies with the dealer.
ACTION REQUIRED
The engine ECM should have already been provided to the dealer. If a dealer does not have the engine ECM, have the Dealer Technical Communicator (TC) submit a request for the engine ECM to CPI number 447588 through CPI Feedback within the Service Information Management System (SIMSi).
Replace existing engine ECM with the new engine ECM. Once the engine ECM is installed, then flash the engine ECM with the software listed in the Parts Needed or the latest available on SIS Web.
SERVICE CLAIM ALLOWANCES
Product
smu/age
whichever comes first
Caterpillar Dealer Suggested Customer Suggested
Parts %
Labor
Hrs%
Parts %
Labor
Hrs%
Parts %
Labor
Hrs%
0-7000 hrs,
0-34 mo
100.0% 100.0% 0.0% 0.0% 0.0% 0.0%
NOTE: This is a 1.0-hour job
Reasonable travel time and mileage is allowed.
PARTS DISPOSITION
Caterpillar: Confidential Yellow

Handle the parts in accordance with your Warranty Bulletin on warranty parts handling.