NHTSA ID Number: 10162021
Manufacturer Communication Number: SRV-TSB-19-007
Summary
CR178 Ducati
Quick Shift sensor cable re-routing – Applicability: Multistrada 950 S MY 2019; Multistrada 1260 S (all model versions) MY 2019; Multistrada 1260 Pikes Peak MY 2019; Multistrada 1260 Enduro MY 2019. This technical service bulletin informs dealers and service managers of the potential for improper installation of the Quick Shift sensor cable (DQS). It also informs them of the requirement for involved units to be inspected, and for DQS sensor cable re-routing in needed. This bulletin also provides VIN information, service instructions and associated illustrations. The bulletin document has been redacted for sensitive information.
2 Affected Products
Vehicles
SEOCONTENT-START
CR178 Ducati Quick Shift sensor cable re-routing
Multistrada 950 S MY 2019
Multistrada 1260 S (all model versions) MY 2019
Multistrada 1260 Pikes Peak MY 2019
Multistrada 1260 Enduro MY 2019
Technical Service Bulletin SRV-TSB-19-007
1/5
Date: June 25, 2019
To: Dealer Principal, General Manager, Service Manager, North American Dealer Network
From: Richard Kenton, Technical Director
Eric Bradley, Technical Training and Publications Manager
Dear Dealers,
Ongoing product testing and reports from the dealer service network have identified the potential improper installation of the Quick Shift sensor cable (DQS). The DQS sensor cable could be slightly stretched (mainly when the gearchange lever is operated), with a consequent possible internal damage causing the following errors:
– P0827: Ducati Quick Shift sensor error [Short circuit to ground]
– P0828: Ducati Quick Shift sensor error [Short circuit to positive]
The motorcycles involved in this Service Campaign must be inspected and the DQS sensor cable must be re-routed if needed to ensure the correct operation of the system.
In the case of the presence of the above listed failure codes, contact your service area manager through YouTech.
NOTE
In case of accessory DQS sensor assembly for the Standard versions, ensure the cable is routed as described in this bulletin.
CR178 Ducati Quick Shift sensor cable re-routing
Multistrada 950 S MY 2019
Multistrada 1260 S (all model versions) MY 2019
Multistrada 1260 Pikes Peak MY 2019
Multistrada 1260 Enduro MY 2019
Technical Service Bulletin SRV-TSB-19-007
2/5
Application
You can find the precise list of VIN numbers involved in CR178 on the DCS in sections:
VIN HISTORY
You can consult the single frame number.
CAMPAIGNS
You can consult all the VIN numbers that Ducati Motor Holding sent you.
Customer Impact
All motorcycles in your inventory (to be registered or already registered) and to be delivered to
final Customers must be updated during pre-delivery operations and always before delivery to
the final Customer. All motorcycles already delivered to final Customers must undergo this
inspection as soon as they come to your workshop. Note: this is not a safety recall.
Parts Distribution
No additional component is required to perform the update
Warranty Reimbursement Rules
Reimbursement for work associated with this Service Campaign will be made through the
regular warranty claim procedure using the “Vehicle History” section of the DCS. The warranty
claim is pre-filled and is identified as CR178.
You will be reimbursed for minutes ( labor units) labor time that includes the time
necessary for:
• Vehicle reception
• The re-routing of the DQS sensor cable
• Soft cleaning of the vehicle
CR178 Ducati Quick Shift sensor cable re-routing
Multistrada 950 S MY 2019
Multistrada 1260 S (all model versions) MY 2019
Multistrada 1260 Pikes Peak MY 2019
Multistrada 1260 Enduro MY 2019
Technical Service Bulletin SRV-TSB-19-007
3/5
Service Solution
NOTE
To ensure the correct execution of the operation within the provided labor time to carry out the updates, it is necessary to follow the sequence indicated in the following instructions
For the correct routing of the DQS sensor cable, you will have to check the distance between the DQS sensor cable (1) and the gearchange lever; carry out this check using a 4 – 5 mm feeler gauge, as shown in the figure.
COMPLIANT DQS sensor cable routing
If the distance between the DQS sensor cable and the gearchange lever
is between 4 – 5 mm, cable routing is COMPLIANT and no corrective action is required.
Feeler gauge
4÷5 mm
CR178 Ducati Quick Shift sensor cable re-routing
Multistrada 950 S MY 2019
Multistrada 1260 S (all model versions) MY 2019
Multistrada 1260 Pikes Peak MY 2019
Multistrada 1260 Enduro MY 2019
Technical Service Bulletin SRV-TSB-19-007
4/5
NON-COMPLIANT DQS sensor cable routing
If the distance between the DQS sensor cable and the gearchange lever is more than
the 4 – 5 mm specified above, cable routing is NOT COMPLIANT.
Corrective action
Restore the distance between DQS sensor cable and gearchange lever by slightly pulling, without forcing, the cable downwards, as shown in the figure.
Feeler gauge
4÷5 mm
CR178 Ducati Quick Shift sensor cable re-routing
Multistrada 950 S MY 2019
Multistrada 1260 S (all model versions) MY 2019
Multistrada 1260 Pikes Peak MY 2019
Multistrada 1260 Enduro MY 2019
Technical Service Bulletin SRV-TSB-19-007
5/5
NOTE
Should the DQS sensor cable not easily slide inside the relevant cable guide, remove the front sprocket cover and re-route the cable by respecting the distance of 4 – 5 mm from the gearchange lever.
For questions or information about this Service Campaign,
please contact your Service Area Manager
Technical Service Bulletin SRV-TSB-19-007
Date: June 25, 2019
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