August 13, 2019 NHTSA CAMPAIGN NUMBER: 19V592000
Air Bags Cushions May Not Properly Inflate
In the event of a crash, if the cushions do not inflate properly, they may not provide the intended protection to the occupant, increasing the risk of injury.
NHTSA Campaign Number: 19V592
Manufacturer E-One
Incorporated
Components AIR BAGS
Potential Number of Units Affected 10
Summary
E-One Incorporated (E-One) is recalling certain 2019 Typhoon and Cyclone II fire trucks. Due to improper manufacturing, the cushion of the Inflatable Head Cushion (IHC) and Knee Air Bag (KAB) may detach during a deployment event and not inflate.
Remedy
E-One will notify owners, and dealers will replace the air bags, free of charge. The recall began November 12, 2019. Owners may contact E-One customer service at 1-352-861-3612.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
WORK INSTRUCTIONS
Knee Airbag (KAB)
NOTICE
These work instructions are ONLY applicable to suspect airbag units being recalled on IMMI Recall Dated 07/25/2019. Following these instructions will safely disable the suspect airbag until replacement parts are available.
PLEASE READ ENTIRE GUIDE BEFORE BEGINNING WORK
- DISCONNECT POWER TO VEHICLE; either by placing Battery Disconnect Switch in off position or by disconnecting the vehicle battery.
- Locate the serial number on the product.
This may involve removing the unit from the truck to see the serial number label.
Before proceeding to step 3, verify airbag serial number is officially being recalled
- Unplug the airbag unit from the vehicle wiring harness.
- Cut airbag side of wires 3″ from the airbag unit.
- Strip wire insulation 1/2″ on each wire
- Twist the wires together by using supplied wire nut or by using a butt splice.
- Apply AIRBAG INOPERABLE label to the unit visible to the occupant, making sure to cover up the existing SRS label.
- Install provided terminating resistor into the vehicle wiring harness,
- Power up the vehicle and verify the fault light self-extinguishes after 5 seconds.
- For questions or more information, contact:
WORK INSTRUCTIONS
Inflatable Head Curtain (IHC)
NOTICE
These work instructions are ONLY applicable to suspect airbag units being recalled on IMMI Recall Dated 07/25/2019. Following these instructions will safely disable the suspect airbag until replacement parts are available.
PLEASE READ ENTIRE GUIDE BEFORE BEGINNING WORK
l . DISCONNECT POWER TO VEHICLE; either by placing Battery Disconnect Switch in off position or by disconnecting the vehicle battery.
- Locate the serial number on the product.
This may involve removing the unit from the truck to see the serial number label.
Before proceeding to step 3, verify airbag serial number is officially being recalled.
- Unplug the airbag unit from the vehicle wiring harness.
- Cut airbag side of wires 3″ from the airbag unit.
- Strip wire insulation 1/2″ on each wire.
- Twist the wires together by using supplied wire nut or by using a butt splice.
- Apply AIRBAG INOPERABLE label to the unit visible to the occupant, making sure to cover up the existing SRS label.
- Install provided terminating resistor into the vehicle wiring harness.
- Power up the vehicle and verify the fault light self-extinguishes after 5 seconds.
- For questions or more information, contact:
IMMI Technical Support at 317-867-8391 or 317-867-8323
PN957141 REVOI 7525P
November 11, 2019
IMPORTANT SAFETY RECALL: 19V-592
IMMI IHC and/or KAB Airbag Assembly
This notice applies to your vehicle VIN: X
UNIT: 1
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
E-ONE has decided that a defect which relates to motor vehicle safety exists in certain models of the following emergency vehicles manufactured between April 2019 – September 2019, equipped with IMMI IHC and/or KAB Airbag Assembly:
E-ONE Models: PSEM-TYPH, AERM-CYC2, PMPR-CYC2, PSLS-TYPH, PSRSTYPH, PSTT-TYPH, REHN-CYC2
WHY IS A RECALL BEING CONDUCTED?
Under normal deployment, the airbag cushion, as part of the IHC and/or KAB assemblies, may not be retained on the inflation gas line resulting in an incomplete inflation of the cushion or no retention of pressure in the cushion during deployment.
The safety risk to the occupant is that the IHC/KAB may not fully inflate and therefore may not provide the intended supplemental protection to the occupant. There are no warnings that precede this.
The affected item is the IMMI IHC and/or KAB Airbag Assembly.
WHAT ARE WE DOING ABOUT THE PROBLEM?
Owners will be notified by mail about the recall and will be instructed to contact E-ONE/E-ONE Dealers to have the replacement items installed. E-ONE will install the new components and reimburse dealers/customers for all costs of parts and labor. It will take approximately 30 minutes to 1 hour per component, depending on the component, to perform the work. There is no cost to owners for this recall.
WHAT SHOULD YOU DO?
If you receive this notification, please contact your E-ONE Dealer or E-ONE at 1-352-237-1122 to schedule an appointment to have the repairs performed.
INCLUDED WITH THIS LETTER IS AN OWNER RESPONSE CARD THAT MUST BE FILLED OUT AND RETURNED TO E-ONE IN ORDER TO BE REIMBURSED. Please have your Truck VIN available. After your repair has been completed, please fill in the appropriate information on the enclosed Owner Response Postcard, sign it, and mail it to:
E-ONE, 1601 SW 37th Ave, Ocala, FL, 34474.
If you prefer to contact E-ONE directly, feel free to contact our Customer Service at 1-352-2371122. Please have your Truck VIN available.
WHAT IF YOU NO LONGER OWN THIS E-ONE Models: PSEM-TYPH, AERM-CYC2, PMPRCYC2, PSLS-TYPH, PSRS-TYPH, PSTT-TYPH, REHN-CYC2?
If you no longer the current owner of the vehicle, please indicate this on the Owner Response Postcard and return the card to E-ONE, 1601 SW 37th Ave, Ocala, FL, 34474.
WHO SHOULD YOU CONTACT IF YOU HAVE FURTHER QUESTIONS OR CONCERNS?
If you have any questions or concerns, please contact E-ONE Customer Service at 1-352-2371122. Please have your Truck VIN available.
If you are the lessor of this vehicle, please forward a copy of this notice to the lessee within ten days to comply with federal regulations
If you have already paid to have your E-ONE Models: PSEM-TYPH, AERM-CYC2, PMPR-CYC2, PSLS-TYPH, PSRS-TYPH, PSTT-TYPH, REHN-CYC2 repaired for this condition, you may be eligible for reimbursement of the charges you paid for the repair or replacement of components. To learn more about what you need to do to obtain reimbursement call E-ONE Customer Service at 1-352-237-1122 and instructions will be provided. Please have your Truck VIN available.
If after having attempted to take advantage of this recall you believe you have not been able to have your E-ONE Models: PSEM-TYPH, AERM-CYC2, PMPR-CYC2, PSLS-TYPH, PSRSTYPH, PSTT-TYPH, REHN-CYC2 remedied without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, D.C., 20590; or call the toll-free Vehicle Safety Hotline at 1- 888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
We apologize for any inconvenience this safety recall may cause, but your safety is our first concern.
Sincerely,
E-ONE, Inc.
2 Affected Products
Vehicles
6 Associated Documents
Recall Quarterly Report #2, 2020-1
RCLQRT-19V592-2885.PDF 211.228KB
Recall Quarterly Report #1, 2019-4
RCLQRT-19V592-0478.PDF 211.125KB
Recall Acknowledgement
RCAK-19V592-1968.pdf 245.309KB
Defect Notice 573 Report
RCLRPT-19V592-2831.PDF 215.859KB
ISSUED Owner Notification Letter(Part 577)
RCONL-19V592-7546.pdf 73.178KB
Remedy Instructions and TSB
RCRIT-19V592-1004.pdf 799.335KB
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