September 23, 2019 NHTSA CAMPAIGN NUMBER: 19V673000
Awning May Unexpectedly Extend
If the awning unexpectedly extends while the vehicle is parked, the awning may hit an occupant within its range, increasing the risk of an injury. If the awning unexpectedly extends while the vehicle is in motion, there is an increased risk of a crash.
NHTSA Campaign Number: 19V673
Manufacturer Pleasure Way
Industries Ltd.
Components EQUIPMENT
Potential Number of Units Affected 1,148
Summary
Pleasure Way Industries Ltd. (Pleasure Way) is recalling certain 2018-2020 Plateau, Plateau XL, Ascent and Lexor motorhomes equipped with a Fiamma F45 Eagle or Fiamma F65 Eagle awning. The awning drive mechanism may fail causing the awning to extend unexpectedly without input from the user.
Remedy
Pleasure Way will notify owners, and dealers will install straps to keep the awning closed, as a temporary solution, free of charge. Fiamma will provide a permanent solution. Pleasure Way issued owners an interim notification on October 7, 2019. The recall began March 5, 2020. Owners may contact Pleasure Way customer service at 1-800-364-0189.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Awnings
Repair instructions
KIT UPGRADE
F45eagle
98655A017
PACKAGE CONTENTS
A. Fuse holder
B. Plastic rivet
C. Aluminium rivet
D. New winch (grey)
Package contents / Necessary tools p. 2
Installation instructions p. 4
Safety instructions p. 19
Warranty p. 19
Characteristics
Power Supply 12 V
Absorption 12 A
Absorbed power 144 W
Protection fuse T 6,3A L 250V
VIDEO TUTORIAL
Check that nothing has been damaged or deformed during shipping.
In the event of doubts or questions concerning the installation, use or limitations of the product, contact the dealer. We recommend that the installation is carried out by qualified personnel and in compliance with current local regulations.
WINCH REPLACEMENT
1.
Warning: before starting, when the awning is closed, remove the 12 Volt power supply
2.
Install fasteners or safety belts, or alternatively, keep the lead bar closed with adhesive tape (removable). The operation of the winch replacement can be carried out either with closed awning, but with safety fasteners, or with the awning open. We recommend performing the repair with the awning closed as it makes, the next operations for centring the winch easier. If adhesive tape is used, position it so that it adheres well to the aluminium (pulling the lead bar does not move).
3.
Take off the front cover from the Motor Kit removing the plastic rivets (by using a screwdriver). If the aluminium rivet is in place on the cover, remove it using the drill with the tip 3.5 mm.
4.
Remove the attaching screws from the rear cover.
5.
Take the 8 mm combination wrench and the ratchet wrench with the 8 mm socket and unscrew the fi xing screws securing the engine frame, holding fi rmly with one hand, the part that will be removed.
6.
Take off the winch assembly (winch + fl ange). Pull out the planetary gearbox.
7.
Marking the position of the screws with a marker (these marks will be used to mount the new winch on the ring nut).
8.
Remove the ring nut from the winch (white).
9.
Replace the new winch (grey) on the ring nut, aligning it using the marks previously made with the marker.
10.
Before reassembling the group winch, move the engine group close to the planetary gearbox, to see if there is proper alignment between the gearbox pin and internal compass on the winch.
11.
Refit the whole winch assembly, while holding the gearbox square and taking care to ensure the alignment of the pin with the sleeve of the motor kit group.
12.
Holding the winch assembly with one hand, tighten the fi xing screws securing the motor unit.
13.
Cut the red wire of the motor.
14.
Cut for about 3-4 mm (1/6 inch) the two ends in rubber of the fuse holder. (The opening of the hole extends and makes the insertion of the cables).
15.
Insert the wires in the fuse holder.
16.
Insert the spring.
17.
Stripping the two ends of the wires and connect them with the screw in the dial (A).
18.
Insert the fuse –
fuse T 6.3A L 250V – (don’t use different fuse)
REPLACEMENT OF THE LEAD BAR CAP
20.
Remove the adhesive tape.
21.
Open the lead bar with the crank handle and close it to verify the microswitch operation. Next, open the lead bar by 50 cm (20 inches).
22.
Reassemble the covers of the motor kit, installing the new lower screw, the new rivets and the aluminium rivet (if you are unable to put the front cap, open the lead bar by a few centimetres or 3/4 open inch).
23.
Remove all the tools and any material left on the vehicle roof.
24.
Restore the 12 Volt power supply.
CONTROL AND GENERAL VERIFICATION OF THE FUNCTIONING
25.
Open the awning lead bar by one meter (39 inches) (with the opening button).
26.
Shake the lead bar to operate the motion sensor and verify that the lead bar closes automatically.
27.
Interrupt the closing of the lead bar by tapping the microswitch: THE LEAD BAR MUST STOP!
In case that the movement doesn’t stop, you could indentify why the Microswitch doesn’t work (because is not connected or defective); in this case the lead bar will fi nish the operation until the closing and it will trigger the protection fuse (that will safeguard the electrical system).
While closing of the lead bar automatically, do not insert your hands or objects that can hamper the movement.
Pay attention even to non – visible objects (F.I. branches above the awning Fabric) that can hamper the movement even before that the Microswitch takes action; in this case the protection fuse triggers and safeguard the electrical system.
Once the fuse triggers, it must be replaced with an identical (Fuse T 6.3 A L 250 V). Never use a different fuse. We recommend that you carry a spare fuse at all time.
In these cases, we always recommend that you contact the Service Centre.
28.
Push the closing button and close the awning.
29.
The restoration operations are concluded.
We remind you that the awning is for sun protection, so please close your awning in case of rain, wind or snow.
In case of problems please contact your local dealer indicating the data on the nameplate. Consult our website for spare parts drawing.
Warranty Fiamma. In case of defects with regards to materials and manufacturing, the customer is entitled to the warranty in accordance with local laws and regulations of the country in which the product was purchased.
A1_IS_98691-034_revA
Repair instructions
KIT UPGRADE
F65eagle
98655A018
PACKAGE CONTENTS
A. Fuse holder
B. Plastic rivet
C. Aluminium rivet
D. Screw
E. New winch (grey)
F. Left cap
Package contents / Necessary tools p. 2
Installation instructions p. 4
Safety instructions p. 22
Warranty p. 22
NECESSARY TOOLS
Characteristics
Power Supply 12 V
Absorption 12 A
Absorbed power 144 W
Protection fuse T 6,3A L 250V
VIDEO TUTORIAL
Check that nothing has been damaged or deformed during shipping.
In the event of doubts or questions concerning the installation, use or limitations of the product, contact the dealer. We recommend that the installation is carried out by qualifi ed personnel and in compliance with current local regulations.
WINCH REPLACEMENT
1.
Warning: before starting, when the awning is closed, remove the 12 Volt power supply
2.
Install fasteners or safety belts, or alternatively, keep the lead bar closed with adhesive tape (removable). The operation of the winch replacement can be carried out either with closed awning, but with safety fasteners, or with the awning open. We recommend performing the repair with the awning closed as it makes, the next operations for centring the winch easier. If adhesive tape is used, position it so that it adheres well to the aluminium (pulling the lead bar does not move).
3.
Take off the front cover from the Motor Kit removing the plastic rivets (by using a screwdriver). If the aluminium rivet is in place on the cover, remove it using the drill with the tip 3.5 mm.
4.
Remove the attaching screws from the rear cover.
5.
Take the 8 mm combination wrench and the ratchet wrench with the 8 mm socket and unscrew the fi xing screws securing the engine frame, holding fi rmly with one hand, the part that will be removed.
6.
Take off the winch assembly (winch + fl ange). Pull out the planetary gearbox.
7.
Marking the position of the screws with a marker (these marks will be used to mount the new winch on the ring nut).
8.
Remove the ring nut from the winch (white).
9.
Replace the new winch (grey) on the ring nut, aligning it using the marks previously made with the marker.
10.
Before reassembling the group winch, move the engine group close to the planetary gearbox, to see if there is proper alignment between the gearbox pin and internal compass on the winch.
11.
Refi t the whole winch assembly, while holding the gearbox square and taking care to ensure the alignment of the pin with the sleeve of the motor kit group.
12.
Holding the winch assembly with one hand, tighten the fixing screws securing the motor unit.
INSERTION OF THE SAFETY FUSE
13.
Cut the red wire of the motor.
14.
Cut for about 3-4 mm (1/6 inch) the two ends in rubber of the fuse holder. (The opening of the hole extends and makes the insertion of the cables).
15.
Insert the wires in the fuse holder.
16.
Insert the spring.
17.
Stripping the two ends of the wires and connect them with the screw in the dial (A).
18.
Insert the fuse –
fuse T 6.3A L 250V – (don’t use different fuse)
19.
Close the fuse holder.
REPLACEMENT OF THE LEAD BAR CAP
20.
Remove the adhesive tape.
21.
Open the lead bar with the crank handle and close it to verify the microswitch operation.
Next, open the lead bar by 50 cm (20 inches).
22.
Manually pull out the left end cap of the lead bar (if you can’t, use the rubber hammer).
23.
Insert the new (black) left end cap taking care to not pinch the LED wires (the new cap has a spot where the cables pass trough).
24.
Fix the cap with the specific self-piercing screw (if this is not possible drill a small (1/10” ) pre-hole to start the screw).
25.
At this point, and only after mounting the new left cap, manually close the lead bar a couple of times and verify that the new cap makes the Microswitch operate in closing (when the cap rests on microswitch you must hear the “CLICK”).
26.
Reassemble the covers of the motor kit, installing the lower screw, the rivets and the aluminium rivet (if you are unable to put the front cap, open the lead bar by a few centimetres).
27.
Remove all the tools and any material left on the vehicle roof.
28.
Restore the 12 Volt power supply.
CONTROL AND GENERAL VERIFICATION OF THE FUNCTIONING
29.
Open the awning lead bar by one meter (39 inches) (with the opening button).
30.
Shake the lead bar to operate the motion sensor and verify that the lead bar closes automatically.
31.
Interrupt the closing of the lead bar by tapping the microswitch: THE LEAD BAR MUST STOP!
In case that the movement doesn’t stop, you could indentify why the Microswitch doesn’t work (because is not connected or defective); in this case the lead bar will finish the operation until the closing and it will trigger the protection fuse (that will safeguard the electrical system).
While closing of the lead bar automatically, do not insert your hands or objects that can hamper the movement.
Pay attention even to non – visible objects (F.I. branches above the awning Fabric) that can hamper the movement even before that the Microswitch takes action; in this case the protection fuse triggers and safeguard the electrical system.
Once the fuse triggers, it must be replaced with an identical (Fuse T 6.3 A L 250 V). Never use a different fuse. We recommend that you carry a spare fuse at all time.
In these cases, we always recommend that you contact the Service Centre.
32.
Push the closing button and close the awning.
33.
The restoration operations are concluded.
We remind you that the awning is for sun protection, so please close your awning in case of rain, wind or snow.
In case of problems please contact your local dealer indicating the data on the nameplate. Consult our website for spare parts drawing.
Warranty Fiamma. In case of defects with regards to materials and manufacturing, the customer is entitled to the warranty in accordance with local laws and regulations of the country in which the product was purchased.
A1_IS_98691-033_revA
Safety Recall: 19V-673
Pleasure-Way Industries, Ltd.
September 2019
IMPORTANT SAFETY RECALL
Dear Valued Pleasure-Way Owner:
This applies to your Recreational Vehicle VIN# ________________________.
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Pleasure-Way has decided that a defect which relates to motor vehicle safety exists in certain 2018 – 2020 Pleasure-Way Motor Homes equipped with a Fiamma F65 Eagle or F45 Eagle awning.
| Reason for this recall | Wiring for the LED lighting installed in Eagle awnings for Pleasure-Way has been found to interfere with the lead bar end cap, and can prevent it from making contact with the micro-switch that disengages power to the awning motor. Failure to disengage power can cause the motor to continue to operate, even after the awning is fully closed, and overtime break the internal winch.
The possibility also exists that the awning could open when the vehicle is in motion, possibly resulting in the awning hitting an object or another moving vehicle. This could result in a crash. |
| Recall Remedy | Replace the original winch with a newly designed version and fuse for the motor assembly. |
| What should you do? | Our records show the following unit is affected by this recall. Please contact the Customer Support Team at 407-602-1099 to verify your unit and provide a valid shipping address for your repair kit. As soon as possible, please make an appointment to have the repair completed by your Dealership or Recreational Vehicle Repair Facility, and will be done at no charge to you. Time allotted: 45 minutes (0.75 hours). Please have your Dealer notify Fiamma immediately if additional labor time will be required for this repair.
If you have paid to have this repair completed prior to receiving this recall notice, please contact Fiamma Customer Service at 407-672-0091, you may be eligible to receive reimbursement for the cost of a pre-notification remedy for the problem associated with this recall, with a copy of your receipt for the work completed. If after having attempted to take advantage of this recall you believe you have not been able to have your unit remedied without charge and within a reasonable about of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, D.C. 20590 or call the toll-free vehicle safety hotline at 1-888-3274236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov. |
We apologize for any inconvenience this situation may cause and greatly appreciate your cooperation. Our customers’ safety is our most important priority.
Sincerely,
Fiamma, Inc.
September 20, 2020
SAFETY RECALL: 19V673
Fiamma Awning
Dear Pleasure-Way Owner:
VIN#:____________________________________________
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Recall Identification
What is the reason for the notice?
Pleasure-Way Industries Ltd. has determined that a defect related to the motor vehicle safety act exists in certain 2018 – 2020 Pleasure-Way Motor Homes equipped with a F45 or F65 Eagle awning. The Fiamma awning may deploy on its own without input from the RV owner. If the awning deploys it could cause an accident, personal injury or damage to property in its immediate area.
What should you do?
A temporary recall kit including straps as well as instructions and warning labels will be sent directly to you. Once you receive the recall kit contact your Pleasure-Way dealer or a local service provider to have the repair done. This repair will be done at no charge to you. If the kit is installed by a non-Pleasure-Way dealer, have them call Pleasure-Way at 1-800-364-0189 and ask for Michael, Jay or Phil for payment. Payment will be made with a corporate Visa card.
If you choose to do the temporary repair yourself, please contact Pleasure-Way by email [email protected] or phone 1-800-364-0189, to inform Pleasure-Way that you have completed the repair yourself.
Once Fiamma has a final repair for this recall, additional information will be sent to you in regards to repair instructions, parts and payment information.
Who do you contact if you experience problems with service?
If you are not satisfied with the service you received, call Pleasure-Way at 1-800-364-0189, or email [email protected] .
If you believe that Pleasure-Way Industries Ltd. or the dealer has failed or is unable to remedy the defect in your vehicle, without charge or within a reasonable period of time (60 days from the date you first contact the dealer for a repair appointment), you may submit a complaint to:
Administrator
National Highway Traffic Administration
1200 New Jersey Ave, SE
Washington, DC 20590
You can also call the toll-free Safety Hotline at 888-327-4236 (TTY 800-424-9153) or go to www.safercar.gov .
What to do if you feel this notice is sent in error?
Our records show that you are the current owner of a 2018 – 2020 Pleasure-Way Motor home that is involved in this campaign, if this is not the case or the name and address information is not correct, please contact Pleasure-Way Industries at 1-800-364-0189 or email [email protected] .
If you have any questions about this recall:
Please contact Pleasure-Way Industries Ltd. 1-800-364-0189 or email [email protected] .
We apologize for any inconvenience this campaign may cause.
Sincerely,
Phil Nickel
Pleasure-Way Industries Ltd.
Safety Recall: 19V-673
Pleasure-Way Industries, Ltd.
September 2019
IMPORTANT SAFETY RECALL
Dear Valued Dealer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Pleasure-Way has decided that a defect which relates to motor vehicle safety exists in certain 2018 – 2020 Pleasure-Way Motor Homes equipped with a Fiamma F65 Eagle or F45 Eagle awning.
| Reason for this recall | Wiring for the LED lighting installed in Eagle awnings for Pleasure-Way has been found to interfere with the lead bar end cap, and can prevent it from making contact with the micro-switch that disengages power to the awning motor. Failure to disengage power can cause the motor to continue to operate, even after the awning is fully closed, and overtime break the internal winch.
The possibility also exists that the awning could open when the vehicle is in motion, possibly resulting in the awning an object or another moving vehicle. This could result in a crash. |
| Recall Remedy | Replace the original winch with a newly designed version and fuse for the motor assembly. |
| What should you do? | Our records show the following units may be affected by this recall and are currently part of the inventory at your Dealership. The Recall Remedy must be completed on these units prior to customer delivery. Please contact the Fiamma Customer Support Team at 407-602-1099 to verify your units in stock and be shipped the necessary Repair Kits. |
<< VIN 1 >>
<< VIN 2 >>
<< VIN 3 >>
<< VIN 4 >>
FEDERAL LAW requires that all units in your inventory be repaired prior to delivery to a customer. If you have sold a unit recently that you have received a recall notice on, please contact the owner immediately to advise of the recall. In addition, please register the unit by submitting the Warranty Registration.
Claims for the units which have been serviced must be submitted. Claims submitted will be used by Fiamma to record recall service completions and provide dealer payments.
We apologize for any inconvenience this situation may cause and greatly appreciate your cooperation. Our customers’ safety is our most important priority.
Sincerely,
Fiamma, Inc.
Recall # 19V673
Interim or Temporary Repair
As a temporary repair the awning will have to remain strapped while the vehicle is in motion or when the vehicle is parked and the awning is not being used for camping purposes.
- Use a ladder or suitable standing platform that will allow you to reach the top of the awning.
- Using the elastic Velcro straps supplied with these instructions, secure the front and rear end of the lead rail to the awning case. Ensure the plastic loop is located underneath the awning case (this will avoid damaging the paint on the awning case). Ensure the strap is located behind the lip of the lead rail and awning end cap.
Time allotted 0.3 hours.
For Pleasure-Way dealers please follow the warranty claim system for payment.
For Non Pleasure-Way dealers or repair personnel, please contact Pleasure-Way Industries Ltd. at 1-800-364-0189 and speak with Jay, Michael or Phil, or email [email protected] . Payment will be made with a corporate Visa card.
September 20, 2020
SAFETY RECALL: 19V673
Fiamma Awning
Dear Pleasure-Way Dealer:
VIN#:___________________________________
This notice is sent to you in accordance with the requirements of the National Highway Traffic and Motor Vehicle Safety Act.
Recall Identification
What is the reason for the notice?
Pleasure-Way Industries Ltd. has determined that a defect related to the motor vehicle safety act exists in certain 2018 – 2020 Pleasure-Way Motor Homes equipped with a Fiamma F65 or F45 Eagle Awning. The Fiamma awning may deploy on its own without input from the RV owner. If the awning deploys it could cause an accident, personal injury or damage to property in its immediate area.
What should you do?
A temporary recall kit including straps as well as instructions and warning labels will be sent directly to you. Once you receive the recall kit please repair the vehicle as instructed. This repair will be done at no charge to you as a dealer. Please request reimbursement through the warranty claim form process.
Once Fiamma has a final repair for this recall, additional information will be sent to you in regards to repair instructions, parts and payment information.
If the vehicle is not already sold, a temporary recall kit including all necessary items as well as instructions will be sent directly to you. Once you receive the recall kit please repair the vehicle as instructed. This repair will be done at no charge to you as a dealer. Please request reimbursement through the warranty claim form process.
If the vehicle is already sold and delivered to a new owner, please forward all owner contact information to [email protected] or phone 1-800-364-0189.
If you have any questions about this recall:
Please contact Pleasure-Way Industries Ltd. 1-800-364-0189 or email [email protected] .
We apologize for any inconvenience this campaign may cause.
Sincerely,
Phil Nickel
Pleasure-Way Industries Ltd.
9 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| PLEASURE WAY | ASCENT | 2018-2020 |
| PLEASURE WAY | LEXOR | 2018-2020 |
| PLEASURE WAY | PLATEAU | 2018-2020 |
11 Associated Documents
Defect Notice 573 Report
RCLRPT-19V673-2852.PDF 215.911KB
Manufacturer Notices(to Dealers,etc)
RCMN-19V673-3460.pdf 292.952KB
Recall Acknowledgement
RCAK-19V673-3461.pdf 244.873KB
Remedy Instructions and TSB
RCRIT-19V673-9241.pdf 273.259KB
Recall Quarterly Report #1, 2020-1
RCLQRT-19V673-9381.PDF 211.132KB
Remedy Instructions and TSB
RCRIT-19V673-0825.pdf 3469.395KB
Remedy Instructions and TSB
RCRIT-19V673-7018.pdf 2764.579KB
ISSUED Owner Notification Letter(Part 577)
RCONL-19V673-2458.pdf 545.896KB
Manufacturer Notices(to Dealers,etc)
RCMN-19V673-4705.pdf 554.344KB
ISSUED Interim Owner Notification Letter(Part 577)
RIONL-19V673-8004.pdf 300.171KB
Recall Quarterly Report #2, 2020-2
RCLQRT-19V673-4657.PDF 211.227KB
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