November 4, 2019 NHTSA CAMPAIGN NUMBER: 19V792000
If the vent window detaches while the vehicle is in motion, it can become a road hazard, increasing the risk of a crash.
NHTSA Campaign Number: 19V792
Manufacturer Daimler Trucks
North America LLC
Components VISIBILITY
Potential Number of Units Affected 2,725
Summary
Daimler Trucks North America LLC (DTNA) is recalling certain 2016-2020 Western Star 4900 and 5700 vehicles equipped with sleeper cab vent windows. Due to improper adhesive, the vent window may detach from the vehicle.
Remedy
DTNA will notify owners, and dealers will replace the vent windows, free of charge. DTNA issued owners an interim notification on December 27, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA’s number for this recall is FL-836.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check for Daimler Trucks North America Recalls
Daimler Trucks
North America LLC
Recall Campaign
August 2020
FL836A
NHTSA #19V-792
Transport Canada #19-552
Subject: Western Star Vent Windows
Models Affected: Specific Model Years 2016-2020 Western Star 4900 and 5700 model vehicles manufactured January 2, 2015, through October 18, 2019, and built with sleeper cabs.
General Information
Daimler Trucks North America LLC (DTNA), on behalf of its wholly owned subsidiary, Western Star Sales, Inc., has decided that a defect that relates to motor vehicle safety exists on the vehicles mentioned above.
There are approximately 4,924 vehicles involved in this campaign.
Due to adhesive failure on certain vehicles, the sleeper cab vent windows, located on the driver and passenger side sleeper walls, may separate at the shock that holds the window open. A vent window separating from the vehicle while in motion could lead to road debris, increasing the risk of a road hazard, which could lead to a crash or personal injury.
The vent windows will be replaced. The new windows will have a mechanical fastener instead of adhesive.
Additional Repairs
Dealers must complete all outstanding Recall and Field Service campaigns prior to the sale or delivery of a vehicle. A Dealer will be liable for any progressive damage that results from its failure to complete campaigns before sale or delivery of a vehicle.
Owners may be liable for any progressive damage that results from failure to complete campaigns within a reasonable time after receiving notification.
Work Instructions
Please refer to the attached work instructions. Prior to performing the campaign, check the vehicle for a completion sticker (Form WAR260).
Replacement Parts
Replacement parts are now available and can be obtained by ordering the kit and/or part number(s) listed below from your facing Parts Distribution Center.
If our records show your dealership has ordered any vehicles involved in campaign number FL836, a list of the customers and vehicle identification numbers will be available in OWL. Please refer to this list when ordering parts for this recall.
Table 1 – Replacement Parts for FL836
| Campaign Number | Kit Number | Part Description | Part Number | Qty. |
| FL836A | N/A | WINDOW-OPENING,SIDE,RH | BOD HS70 02 01 1 | 1 ea |
| WINDOW-OPENING,SIDE,LH | BOD HS70 02 02 1 | 1 ea | ||
| BLANK COMPLETION STICKER | WAR260 | 1 ea |
Table 1
Removed Parts
U.S. and Canadian Dealers, please follow Warranty Failed Parts Tracking shipping instructions for the disposition of all removed parts. Export distributors, please destroy removed parts unless otherwise advised.
Table 2 – Labor Allowance
| Campaign Number | Procedure | Time Allowed (hours) | SRT Code | Corrective Action |
| FL836A | Replace sleeper cab vent windows | 0.3 | 996-R086A | 12-Repair Recall/Campaign |
Table 2
IMPORTANT: When the Recall has been completed, locate the base completion label in the appropriate location on the vehicle, and attach the red completion sticker provided in the recall kit (Form WAR260). If the vehicle does not have a base completion label, clean a spot on the appropriate location of the vehicle and first attach the base completion label (Form WAR259). If a recall kit is not required or there is no completion sticker in the kit, write the recall number on a blank sticker and attach it to the base completion label.
Claims for Credit
You will be reimbursed for your parts, labor, and handling (landed cost for Export Distributors) by submitting your claim through the Warranty system within 30 days of completing this campaign. Please reference the following information in OWL:
- Claim type is Recall Campaign.
- In the Campaign field, enter the campaign number and appropriate condition code (FL836-A).
- In the Primary Failed Part Number field, enter 25-FL836-000.
- In the Parts field, enter the appropriate kit or part number(s) as shown in the Replacement Parts Table.
- In the Labor field, first enter the appropriate SRT from the Labor Allowance Table. Administrative time will be included automatically as SRT 939-6010A for 0.3 hours.
- The VMRS Component Code is F99-999-005 and the Cause Code is A1 – Campaign.
- U.S. and Canada — Reimbursement for Prior Repairs. When a customer asks about reimbursement, please do the following:
- Accept the documentation of the previous repair.
- Make a brief check of the customer’s paperwork to see if the repair may be eligible for reimbursement. (See the “Copy of Owner Letter” section of this bulletin for reimbursement guidelines.)
- Submit an OWL Recall Pre-Approval Request for a decision.
- Include the approved amount on your claim in the Other Charges section.
- Attach the documentation to the pre-approval request.
- If approved, submit a based on claim for the pre-approval.
- Reimburse the customer the appropriate amount.
IMPORTANT: OWL must be viewed prior to performing the recall to ensure the vehicle is involved and the campaign has not been previously completed. Also, check for a completion sticker prior to beginning work.
U.S. and Canadian dealers, contact the Warranty Campaigns Department via Web inquiry at
DTNAConnect.com / WSC, if you have any questions or need additional information. Export distributors, submit a Web inquiry or contact your International Service Manager.
U.S. and Canadian Dealers: To return excess kit inventory related to this campaign, U.S. dealers must submit a Parts Authorization Return (PAR) to the Memphis PDC. Canadian dealers must submit a PAR to their facing PDC. All kits must be in resalable condition. PAR requests must include the original purchase invoice number. Export Distributors: Excess inventory is not returnable.
The letter notifying U.S. and Canadian vehicle owners is included for your reference.
Please note that the National Traffic and Motor Vehicle Safety Act, as amended (Title 49, United States Code, Chapter 301), requires the owner’s vehicle(s) be corrected within a reasonable time after parts are available to you. The Act states that failure to repair a vehicle within 60 days after tender for repair shall be prima facie evidence of an unreasonable time. However, circumstances of a particular situation may reduce the 60 day period. Failure to repair a vehicle within a reasonable time can result in either the obligation to (a) replace the vehicle with an identical or reasonably equivalent vehicle, without charge, or (b) refund the purchase price in full, less a reasonable allowance for depreciation. The Act further prohibits dealers from selling a vehicle unless all outstanding recalls are performed. Any lessor is required to send a copy of the recall notification to the lessee within 10 days. Any subsequent stage manufacturer is required to forward this notice to its distributors and retail outlets within five working days.
Copy of Notice to Owners
Subject: Western Star Vent Windows
For the Notice to U.S. Customers: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. For the Notice to Canadian Customers: This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.
Daimler Trucks North America LLC (DTNA), on behalf of its wholly owned subsidiary, Western Star Sales, Inc., has decided that a defect that relates to motor vehicle safety exists on specific Model Years 2016-2020 Western Star 4900 and 5700 model vehicles manufactured January 2, 2015, through October 18, 2019, and built with sleeper cabs.
Due to adhesive failure on certain vehicles, the sleeper cab vent windows, located on the driver and passenger side sleeper walls, may separate at the shock that holds the window open. A vent window separating from the vehicle while in motion could lead to road debris, increasing the risk of a road hazard, which could lead to a crash or personal injury.
The vent windows will be replaced. The new windows will have a mechanical fastener instead of adhesive.
Please contact an authorized Daimler Trucks North America dealer to arrange to have the Recall performed and to ensure that parts are available at the dealership. To locate an authorized dealer, search online at www.Daimler-TrucksNorthAmerica.com / Contact (scroll to the bottom) / Locate a Dealer (scroll to the bottom). The Recall will take approximately thirty minutes and will be performed at no charge to you. You may also confirm your vehicle’s involvement in this recall at this URL: https://dtna-dlrinfo.prd.freightliner.com:48518/VinLookup/vin-module/getVinLookupPage
You may be liable for any progressive damage that results from your failure to complete the Recall within a reasonable time after receiving notification.
If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall Notification, please return the notification to the Warranty Campaigns Department with any information you can furnish that will assist us in locating the present owner. If you have leased this vehicle, Federal law requires that you forward this notice to the lessee within 10 days. If you are a subsequent stage manufacturer, Federal law requires that you forward this notice to your distributors and retail outlets within five working days. If you have paid to have this recall condition corrected prior to this notice, you may be eligible to receive reimbursement. Please see the reverse side of this notice for details.
If you have questions about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address
[email protected]. For other concerns, you may contact the Customer Assistance Center at (800) 385-4357. For the Notice to U.S. Customers: If you are not able to have the defect remedied without charge and within a reasonable time, you may wish to submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the Vehicle Safety Hotline at (888) 327-4236 (TTY: 800-424-9153); or to https://www.safercar.gov. For the Notice to Canadian Customers: If you have a safety concern relating to this Recall, you may wish to contact Transport Canada – Motor Vehicle Safety at, 80 rue Noel, Gatineau, Quebec J8Z 0A1 or phone (800) 333-0510.
We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle safety.
WARRANTY CAMPAIGNS DEPARTMENT
Enclosure
Reimbursement to Customers for Repairs Performed Prior to Recall
If you have already paid to have this recall condition corrected you may be eligible to receive reimbursement.
Requests for reimbursement may include parts and labor. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized Daimler Trucks North America LLC dealer. The following documentation must be presented to your dealer for consideration for reimbursement.
Please provide original or clear copies of all receipts, invoices, and repair orders that show:
- The name and address of the person who paid for the repair
- The Vehicle Identification Number (VIN) of the vehicle that was repaired
- What problem occurred, what repair was done, when the repair was done
- Who repaired the vehicle
- The total cost of the repair expense that is being claimed
- Proof of payment for the repair (such as the front and back of a cancelled check or a credit card receipt) Reimbursement will be made by check from your Daimler Trucks North America LLC dealer.
Please speak with your Daimler Trucks North America LLC authorized dealer concerning this matter.
Work Instructions
Subject: Western Star Vent Windows
Models Affected: Specific Model Years 2016-2020 Western Star 4900 and 5700 model vehicles manufactured January 2, 2015, through October 18, 2019, and built with sleeper cabs.
Removal and Installation of Vent Windows
- Check the base label (Form WAR259) for a completion sticker for FL836 (Form WAR260) indicating this work has been completed. The base label is usually located on the passenger-side door, about 12 inches (30 cm) below the door latch. If a completion sticker is present, no work is needed. If a completion sticker is not present, proceed to the next step.
- Park the vehicle on a level surface, set the parking brakes, and shut down the engine. Chock the tires.
- With the vent window open, insert the tip of a flat head screwdriver under the ball socket metal lock strap (see the A callout in 1), then pull the strut ball socket off of the pivot (see the B callout in Fig. 1).
- Rotate the window so that it is perpendicular to the frame. The window will drop out of the hinge. See Fig. 2
A. Screwdriver Inserted Under Metal Lock Strap
B. Pulling the Strut Ball Socket Off of the Pivot
Fig. 1, Removing the Strut Ball Socket
Fig. 2, Window Dropped Out of Hinge
- Insert the new window by holding it perpendicular to the window frame and sliding it into the hinge.
- When the window is fully inserted, rotate it downward then push the ball socket onto the pivot.
- Repeat the procedure for the vent window on the other side of the sleeper.
- Clean a spot on the base label (Form WAR259), write the recall number, FL836, on a blank red completion sticker (Form WAR260), and attach it to the base label to show this work has been completed.
Daimler Trucks
North America LLC
September 2020
FL836A
NHTSA #19V-792
IMPORTANT SAFETY RECALL
See enclosed VIN list
Subject: Western Star Vent Windows
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Daimler Trucks North America LLC (DTNA), on behalf of its wholly owned subsidiary Western Star Truck Sales, Inc., has decided that a defect which relates to motor vehicle safety exists on specific Model Year 2015-2020 Western Star 4900 and 5700 model vehicles manufactured January 2, 2015, through October 18, 2019, and built with sleeper cabs.
Due to adhesive failure on certain windows, the sleeper cab vent windows, located on the driver and passenger side sleeper walls, may separate at the shock that holds the window open. A vent window separating from the vehicle while in motion could lead to road debris, increasing the risk of a road hazard, which could lead to a crash or personal injury.
The replacement parts have been secured and the final repair is ready. The vent windows will be replaced. The new windows will have a mechanical fastener instead of adhesive. To minimize the safety risk until the corrective action has been implemented, it is strongly recommended that the vent windows are shut and fastened securely whenever the vehicle is in motion.
Repairs will be performed by Daimler Trucks North America authorized service facilities. At this time, please contact an authorized Daimler Trucks North America dealer to arrange to have the Recall performed and to ensure that parts are available at the dealership. To locate an authorized dealer, search online at www.Daimler-TrucksNorthAmerica.com / Contact (scroll to the bottom) / Locate a Dealer (scroll to the bottom). The Recall will take approximately a half hour and will be performed at no charge to you. You may also confirm your vehicle’s involvement in this recall at this URL:
.com:48518/VinLookup/vin-module/getVinLookupPage.
You may be liable for any progressive damage that results from your failure to complete the Recall within a reasonable time after receiving notification.
If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall Notification, please return the notification to the Warranty Campaigns Department with any information you can furnish that will assist us in locating the present owner. If you have leased this vehicle, Federal law requires that you forward this notice to the lessee within 10 days. If you are a subsequent stage manufacturer, Federal law requires that you forward this notice to your distributors and retail outlets within five working days. If you have paid to have this recall condition corrected prior to this notice, you may be eligible to receive reimbursement. Please see the reverse side of this notice for details.
If you have questions about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address [email protected]. For other concerns, you may contact the Customer Assistance Center at (800) 385-4357. If you are not able to have the defect remedied without charge and within a reasonable time, you may wish to submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590; or call the Vehicle Safety Hotline at (888) 327-4236 (TTY: 800-424-9153); or go to https://www.safercar.gov.
We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle safety.
WARRANTY CAMPAIGNS DEPARTMENT
Enclosure
Reimbursement to Customers for Repairs Performed Prior to Recall
If you have already paid to have this recall condition corrected you may be eligible to receive reimbursement.
Requests for reimbursement may include parts and labor. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized Daimler Trucks North America LLC dealer. The following documentation must be presented to your dealer for consideration for reimbursement.
Please provide original or clear copies of all receipts, invoices, and repair orders that show:
- The name and address of the person who paid for the repair.
- The Vehicle Identification Number (VIN) of the vehicle that was repaired.
- What problem occurred, what repair was done, when the repair was done.
- Who repaired the vehicle.
- The total cost of the repair expense that is being claimed.
- Proof of payment for the repair (such as the front and back of a cancelled check or a credit card receipt).
Reimbursement will be made by check from your Daimler Trucks North America LLC dealer.
Please speak with your Daimler Trucks North America LLC authorized dealer concerning this matter
Daimler Trucks
North America LLC
December 2019
FL836A
Interim Recall Notice
NHTSA #19V-792
IMPORTANT SAFETY RECALL
See enclosed VIN list
Subject: Western Star Vent Windows
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Daimler Trucks North America LLC (DTNA), on behalf of its Freightliner Trucks Division, and wholly owned subsidiary
Western Star Truck Sales, Inc., has decided that a defect which relates to motor vehicle safety exists on specific Western Star 4900 and 5700 model vehicles manufactured January 2, 2015, through October 18, 2019, and built with sleeper cabs.
Due to adhesive failure on certain windows, the sleeper cab vent windows, located on the driver and passenger side sleeper walls, may separate at the shock that holds the window open. A vent window separating from the vehicle while in motion could lead to road debris, increasing the risk of a road hazard, which could lead to a crash or personal injury.
This is the first of two notices you will receive regarding this subject. This letter is to inform you of an upcoming Recall to correct the issue noted above. Daimler Trucks is currently securing replacement parts. In the interim, it is strongly recommended that the bunk windows are shut and fastened securely whenever the vehicle is in motion.
The second notice will inform you when the final remedy is available. When you receive the second notice, please contact your authorized Daimler Trucks North America dealer to schedule the Recall for your vehicle.
If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall Notification, please return the notification to the Warranty Campaigns Department with any information you can furnish that will assist us in locating the present owner. If you have leased this vehicle, Federal law requires that you forward this notice to the lessee within 10 days. If you are a subsequent stage manufacturer, Federal law requires that you forward this notice to your distributors and retail outlets within five working days.
If you have questions about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address [email protected]. For other concerns, you may contact the Customer Assistance Center at (800) 385-4357. If you are not able to have the defect remedied without charge and within a reasonable time, you may wish to submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590; or call the Vehicle Safety Hotline at (888) 327-4236 (TTY: 800-424-9153); or go to https://www.safercar.gov.
We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle safety.
WARRANTY CAMPAIGNS DEPARTMENT
Enclosure
SEOCONTENT-START
The information contained in this letter supercedes and supplements any related policies and procedures in any previously
released bulletins, the Warranty Manual, and/or previously released letters. Failure to read or distribute this letter will not
exempt addressees from compliance with the information contained herein.
Page 1 of 1
Daimler Trucks North America LLC
REF #: ICI19-065
Effective: 12/27/19
Release: 12/29/19
SUBJECT: FL836 – Interim Recall Notice
This letter is to inform you that an interim recall notice was sent to affected customers for upcoming recall
FL836 ~ Western Star Vent Windows. The interim notices mailed on 12/27/2019, and inform the customers
of the following:
“In the interim, it is strongly recommended that the bunk windows are shut and fastened securely
whenever the vehicle is in motion.”
A copy of the notice follows for reference.
This notice is for informational purposes only. There is no official repair for dealers to make at this
time. If customers inquire, please refer them to the interim recall notice and let them know the recall will
begin when all preparations are completed.
If you have questions or need further information, contact the Warranty Campaigns Department by
submitting an inquiry through the WSC Link on DTNAConnect.
WARRANTY CAMPAIGNS DEPARTMENT
P.O. Box 4090 800-547-0712
Portland, Oregon 97208-4090
ATTENTION: Dealer Principal, Warranty Manager, Service
Manager, Parts Manager
Freightliner Dealers – U.S. and Canada
Western Star and Sterling Dealers – U.S. and Canada
FCCC Dealers – U.S. and Canada
Direct Warranty Customers – U.S. and Canada
Export Distributors
If you have questions
about this Letter, please
submit your inquiry on the
Web using the WSC Link
on DTNAConnect
Daimler Trucks
North America LLC
December 2019
FL836A
Interim Recall Notice
NHTSA #19V-792
IMPORTANT SAFETY RECALL
See enclosed VIN list
Subject: Western Star Vent Windows
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Daimler Trucks North America LLC (DTNA), on behalf of its Freightliner Trucks Division, and wholly owned subsidiary
Western Star Truck Sales, Inc., has decided that a defect which relates to motor vehicle safety exists on specific Western
Star 4900 and 5700 model vehicles manufactured January 2, 2015, through October 18, 2019, and built with sleeper
cabs.
Due to adhesive failure on certain windows, the sleeper cab vent windows, located on the driver and passenger side
sleeper walls, may separate at the shock that holds the window open. A vent window separating from the vehicle while in
motion could lead to road debris, increasing the risk of a road hazard, which could lead to a crash or personal injury.
This is the first of two notices you will receive regarding this subject. This letter is to inform you of an upcoming Recall to
correct the issue noted above. Daimler Trucks is currently securing replacement parts. In the interim, it is strongly
recommended that the bunk windows are shut and fastened securely whenever the vehicle is in motion.
The second notice will inform you when the final remedy is available. When you receive the second notice, please
contact your authorized Daimler Trucks North America dealer to schedule the Recall for your vehicle.
If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall Notification,
please return the notification to the Warranty Campaigns Department with any information you can furnish that will assist
us in locating the present owner. If you have leased this vehicle, Federal law requires that you forward this notice to the
lessee within 10 days. If you are a subsequent stage manufacturer, Federal law requires that you forward this notice to
your distributors and retail outlets within five working days.
If you have questions about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712, 7:00 a.m.
to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address [email protected]. For other
concerns, you may contact the Customer Assistance Center at (800) 385-4357. If you are not able to have the defect
remedied without charge and within a reasonable time, you may wish to submit a complaint to the Administrator, National
Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590; or call the Vehicle Safety
Hotline at (888) 327-4236 (TTY: 800-424-9153); or go to https://www.safercar.gov.
We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle safety.
WARRANTY CAMPAIGNS DEPARTMENT
Enclosure
Daimler Trucks North America LLC
Warranty Campaigns Department
P.O. Box 4090
Portland, OR 97208-4090
800.547.0712 Phone
Daimler Trucks
North America LLC
December 2019
FL836A
Interim Recall Notice
Transport Canada #19-552
Subject: Western Star Vent Windows
This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you
that your vehicle may contain a defect that could affect the safety of a person.
Daimler Trucks North America LLC (DTNA), on behalf of its Freightliner Trucks Division, and wholly owned subsidiary
Western Star Truck Sales, Inc., has decided that a defect which relates to motor vehicle safety exists on specific Western
Star 4900 and 5700 model vehicles manufactured January 2, 2015, through October 18, 2019, and built with sleeper
cabs.
Due to adhesive failure on certain windows, the sleeper cab vent windows, located on the driver and passenger side
sleeper walls, may separate at the shock that holds the window open. A vent window separating from the vehicle while in
motion could lead to road debris, increasing the risk of a road hazard, which could lead to a crash or personal injury.
This is the first of two notices you will receive regarding this subject. This letter is to inform you of an upcoming Recall to
correct the issue noted above. Daimler Trucks is currently securing replacement parts. In the interim, it is strongly
recommended that the bunk windows are shut and fastened securely whenever the vehicle is in motion.
The second notice will inform you when the final remedy is available. When you receive the second notice, please
contact your authorized Daimler Trucks North America dealer to schedule the Recall for your vehicle.
If you do not own the vehicle that corresponds to the identification number(s) which appears on the Recall Notification,
please return the notification to the Warranty Campaigns Department with any information you can furnish that will assist
us in locating the present owner. If you have leased this vehicle, Federal law requires that you forward this notice to the
lessee within 10 days. If you are a subsequent stage manufacturer, Federal law requires that you forward this notice to
your distributors and retail outlets within five working days.
If you have questions about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712, 7:00 a.m.
to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address [email protected]. For other
concerns, you may contact the Customer Assistance Center at (800) 385-4357. If you have a safety concern relating to
this Recall, you may wish to contact Transport Canada – Motor Vehicle Safety at, 80 rue Noel, Gatineau, Quebec J8Z
0A1 or phone (800) 333-0510.
We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle safety.
WARRANTY CAMPAIGNS DEPARTMENT
Enclosure
Daimler Trucks North America LLC
Warranty Campaigns Department
P.O. Box 4090
Portland, OR 97208-4090
800.547.0712 Phone
Daimler Trucks
North America LLC
Décembre 2019
FL836A
Avis de rappel intermédiaire
Transport Canada nº 19-552
Objet : ventilator windows Western Star
Cet avis vous a été envoyé conformément aux exigences de la National Highway Traffic Safety Administration et de la Loi
sur la sécurité automobile américaine. La présente a pour but de vous informer que votre véhicule est susceptible d’avoir
un défaut qui pourrait porter atteinte à la sécurité humaine.
Au nom de sa division Freightliner Trucks Division et de sa filiale en propriété exclusive Western Star Trucks Sales Inc.,
Daimler Trucks North America LLC (DTNA) a déterminé qu’une défectuosité liée à la sécurité des véhicules à moteur
existe sur certains véhicules Western Star modèle 4900 et 5700 construits entre le 2 janvier 2015 et le 18 octobre 2019,
munis d’une cabine couchette.
En raison de la défaillance de l’adhésif sur certaines vitres, les ventilator windows de la cabine couchette, situés sur les
parois de la cabine côté conducteur et passager, peuvent se séparer au choc qui maintient la fenêtre ouverte. Un
ventilator window se séparant du véhicule tandis que celui-ci est en mouvement pourrait créer des débris sur la route,
augmentant le risque de danger routier, ce qui pourrait entraîner un accident ou des blessures.
Ceci est le premier de deux avis que vous recevrez à ce sujet. Le but de cette lettre est de vous informer d’un rappel à
venir pour corriger le problème mentionné ci-dessus. Daimler Trucks prépare actuellement la fourniture des pièces de
rechange. Dans l’intervalle, il est fortement recommandé de fermer et de fixer solidement les fenêtres de la
couchette lorsque le véhicule est en mouvement.
Le deuxième avis vous informera quand le remède final sera disponible. Lorsque vous recevez le deuxième avis,
veuillez contacter votre concessionnaire autorisé Daimler Trucks North America, afin de prendre les dispositions
nécessaires pour le rappel de votre véhicule.
Si vous ne possédez pas de véhicule qui correspond au(x) numéro(s) d’identification apparaissant sur l’Avis de rappel,
veuillez retourner l’avis au Service des campagnes de garanties avec tous les renseignements dont vous disposez qui
pourraient nous aider à identifier le propriétaire actuel. Si vous êtes le locataire de ce véhicule, la loi fédérale exige que
vous fassiez suivre le présent avis au loueur dans les 10 jours. Si vous êtes un fabricant secondaire, la loi fédérale exige
que vous fassiez suivre cet avis à vos distributeurs et détaillants dans les cinq ouvrables.
Si vous avez des questions à propos de ce Rappel, veuillez contacter le Service des campagnes de garantie (Warranty
Campaigns Department) au 1‐800‐547‐0712 entre 7 h et 16 h,heure du Pacifique, du lundi au vendredi ou par courrier
électronique [email protected]. Pour toute autre question, vous pouvez communiquer avec le
centre d’assistance à la clientèle en composant le 1-800-385-4357. Si vous avez une préoccupation en matière de
sécurité concernant ce rappel, vous êtes invités à contacter Transport Canada – Sécurité routière au 80, rue Noël,
Gatineau, Québec, J8Z 0A1 ou composer le 1-800-333-0510.
Nous sommes désolés pour tout inconvénient pouvant résulter de cette activité, mais nous sommes certains que vous
comprenez notre intérêt dans la sécurité des véhicules motorisés.
SERVICE DES CAMPAGNES DE GARANTIE
Pièce jointe
Daimler Trucks North America LLC
Service des campagnes de garantie
P.O. Box 4090
Portland, OR 97208-4090, États-Unis
Téléphone : 800.547.0712
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Defect Information Report
(Section 573.6)
FL-836
Date of Submission: November 4, 2019
Manufacturer: Daimler Trucks North America LLC
P.O. BOX 3849
Portland, Oregon 97208
Type of Report: X Safety Defect ⃝ Non-Compliance
Vehicle Information
Model Yr. Start: 2016 Model Yr. End: 2020
Make: Western Star
Model: 4900 and 5700
Production Dates: Begin: 01/15/2015
End: 10/29/2019
Descriptive Information: Western Star vehicles manufactured between the above dates and equipped with sleeper cab vent windows.
Number potentially involved: 2725 vehicles
Estimated percentage of involve with defect: 4%
Defect / Noncompliance Description
For this Defect/Noncompliance:
Describe the defect or noncompliance: On the affected vehicles, there have been reports of the vent windows separating from the strut assembly. The strut assembly prevents the vent window from over rotating and detaching from the hinge. Separation of the strut rod may have occurred due to adhesive failure caused by manufacturing process issues
If a noncompliance, provide the applicable FMVSS: NA
Describe the safety risk: A vent window separating from the vehicle whilst in motion could lead to debris on the road increasing the risk of a road hazard.
If applicable , identify the manufacture of the defective or noncompliant component.
Boyd Corporation.
Chronology of Defect / Noncompliance Determination
Provide the chronology of events leading up to the defect decision or test data for the
Noncompliance decision. September 2019, DTNA received a notification of a vent window separation from a dealer. September-October 2019, DTNA conducted a thorough investigation working with the supplier to identify root cause and the scope of the issue. DTNA’s investigation included inspection of the vent window-strut assembly design, supplier production facilities, materials and procedures. October 29th, 2019, DTNA with an abundance of caution, decided to conduct a voluntary recall on the potentially affected vehicles. April 2020, DIR amended to add supplier information.
Identify the Remedy
Describe the defect/noncompliance remedy program, including the manufacture’s plan for reimbursement. The vent windows will be replaced. Repairs will be performed by Daimler Trucks North America authorized service facilities. Copies of the reimbursement plan will be submitted as a supplemental report when available.
Identify the Recall Schedule
Describe the recall schedule for notifications. Customer notification will be made by first class mail using Daimler Trucks North America records to determine the customers affected.
Planned Dealer Notification Begin Date: 1/2/2020
Planned Dealer Notification End Date: 1/2/2020
Planned Owner Notification Begin Date: 1/2/2020
Planned Owner Notification End Date: 1/2/2020
Manufacture’s identification code for this recall (if applicable): FL-836
DTNA Representative;
Andy Jones
Manager
Compliance and Regulatory Affairs
10 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| WESTERN STAR | 4900 | 2016-2020 |
| WESTERN STAR | 5700 | 2016-2020 |
9 Associated Documents
Interim Owner Notification Letter(Part 577)
RIONL-19V792-2122.pdf 101.596KB
Miscellaneous Document- 573 Defect Information Report
RMISC-19V792-3633.pdf 413.678KB
Defect Notice 573 Report
RCLRPT-19V792-6505.PDF 213.366KB
Recall Acknowledgement
RCAK-19V792-2701.pdf 244.759KB
Miscellaneous Document- 573 Defect Information Report
RMISC-19V792-4477.pdf 782.573KB
Manufacturer Notices(to Dealers,etc)
RCMN-19V792-7284.pdf 169.176KB
ISSUED Owner Notification Letter(Part 577)
RCONL-19V792-6087.pdf 40.105KB
Recall Quarterly Report #1, 2020-3
RCLQRT-19V792-1313.PDF 211.136KB
Remedy Instructions and TSB
RCRIT-19V792-7597.pdf 77.695KB
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