November 7, 2019 NHTSA CAMPAIGN NUMBER: 19V799000
Incorrectly Positioned Rear Reflectors/FMVSS 108
The incorrectly positioned reflectors may make the motorhome less visible to others on the road, increasing the risk of a crash.
NHTSA Campaign Number: 19V799
Manufacturer Thor Motor Coach
Components EXTERIOR LIGHTING
Potential Number of Units Affected 1,785
Summary
Thor Motor Coach (TMC) is recalling certain 2014-2017 Tuscany XTE (models 34ST, 36MQ, 40AX, 40BX, 40EX and 40GQ), 2013-2018 Tuscany (models 38SQ, 40DX, 40KQ, 40RX, 42GX, 42HQ, 42WX, 44MT 45AT and 45LT) and 2016-2020 Venetian (models A40, B42, F42, G36, J40, L40, M37, R40, S40, and T42) motorhomes. The rear reflectors within the taillight lens may be too high, reducing the vehicle’s visibility. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, “Lamps, Reflective Devices, and Associated Equipment.”
Remedy
TMC will notify owners, and dealers will install adhesive reflectors, free of charge. The recall began January 2, 2020. Owners may contact TMC customer service at 1-877-855-2867. TMC’s number for this recall is RC000180.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Thor Motor Coach
Recall Repair Instructions
| Recall # | 19V-799
2019-560 | ||
| Description/Title: | Diesel Rear Reflector | ||
| Affected Product Line(s): | Certain model 2013 through 2018 Tuscany, 2014 through 2017 Tuscany XTE and 2016 through 2020 Venetian motorhomes | ||
| Service Campaign # : | RC000180 | Released Date: | 12/16/2019 |
| Repair Code: | TMCRC80487V | Document Date: | 12/16/2019 |
| Time Allowed: | 0.10 | Document Revision: | A |
Issue:
On certain model 2013 through 2018 Tuscany, 2014 through 2017 Tuscany XTE and 2016 through 2020 Venetian motorhomes, the rear reflectors are not in the proper position per FMVSS 108.
Without the reflectors in the required position, the motorhome may be less visible to other drivers, increasing the risk of an accident and/or property damage.
Parts Required:
Four (4) Self-Adhesive Reflector Stickers (Supplied in recall notification mailing)
If you are in need of a replacement mailing of reflectors, please contact our Recalls Dept. at [email protected].
Instructions:
- Clean area of rear cap so it is free of dirt and debris.
- On the rear of the coach, measure 30” up from the bottom of the rear cap as depicted in Figure 1 on both sides of the rear cap.
- After measuring, place one adhesive reflector on each side of the rear cap which should be just under the taillight lens as depicted in Figure 2.
- On the side, from the bottom of the rear cap, measure up 6” and place one adhesive reflector on each side of the rear cap and align it with the trim molding as depicted in Figure 2.
1-877-500-1020
NHTSA Recall # 19V-799
Transport Canada Recall # 2019-560
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: 19V-799
Safety Advisory: RC000180
January 2020
IMPORTANT SAFETY RECALL
This notice applies to your vehicle: «VIN»
«Owner_name»
«Street»
«City», «State» «Zip»
Dear «Owner_name»:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Thor Motor Coach (TMC) has decided that certain 2013 through 2018 Tuscany, 2014 through 2017 Tuscany XTE and 2016 through 2020 Venetian motorhomes fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, ” Lamps, reflective devices, and associated equipment”. As a result, TMC is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.
| Reason for this recall | It has been decided that on certain 2013 through 2018 Tuscany, 2014 through 2017 Tuscany XTE and 2016 through 2020 Venetian motorhomes, the rear reflectors are not in the right location which is a noncompliance of FMVSS 108. Without the required reflectors, the motorhome may be less visible to other drivers, increasing the risk of a crash and/or property damage. |
| What we will do | TMC has enclosed four (4) adhesive reflectors to remedy the non-compliance. |
| What we need you to do | At your earliest convenience, apply the adhesive reflectors as outlined in the attached instructions. This remedy will take approximately 5 minutes. If you have questions concerning this recall or if you need any assistance, please contact the TMC Warranty/Service Department by mail at TMC, P.O. Box 1486, Elkhart, IN 46515-1486, by phone at 877-855-2867, or by email at [email protected]. |
If you had appropriate repairs completed prior to receipt of this recall notice, and if you incurred any direct cost in connection with obtaining such repair, you may be eligible to receive reimbursement from TMC by contacting the TMC Warranty/Service Department.
If after contacting TMC Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153; or go to https://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Thank you for your attention and cooperation in this matter.
Sincerely,
Celina Tyler
Consumer Affairs Manager
cc: National Highway Traffic Safety Administration (NHTSA)
RC000180
IMPORTANT SAFETY RECALL
«Dealer_name»
«Street»
«City», «State» «Zip»
Dear Dealer:
This Safety Recall Notice is sent to you in accordance with the requirements of the United States National Traffic and Motor Vehicle Safety Act and The Canadian Motor Vehicle Safety Act and is important for your safety.
Thor Motor Coach (TMC) decided that a non-compliance which relates to motor vehicle safety exists in certain motor homes.
It has been decided that on certain 2013 through 2018 Tuscany, 2014 through 2017 Tuscany XTE and 2016 through 2020 Venetian motorhomes, the rear reflectors are not in the right position which is a non-compliance of FMVSS 108. Without the required reflectors, the motorhome may be less visible to other drivers, increasing the risk of an accident and/or property damage.
Affected 2014 through 2020 motorhomes include certain models of Tuscany, Tuscany XTE and Venetian.
The required action is to install the four (4) adhesive reflectors provided in this mailing.
Dealers that have stock units impacted by this recall can access the full list of affected VINs sold to their dealership by accessing the “Service Campaign” portion of the TMC Advantage Web Portal. If any unit on this list has been retail sold you are asked to notify the retail owner as soon as possible of this recall because their vehicle was not registered at the time the retail notice was mailed. Please immediately register any retail sold units on this list. As a reminder, you are required by law to complete this recall on any stock units in inventory prior to retail sale. Any vehicle lessor receiving this notice must forward a copy to the lessee within 10 days.
Please find attached a copy of the notification letter. If you have questions concerning this recall, please contact the TMC Warranty/Service Department by mail at TMC, P.O. Box 1486, Elkhart, IN 46515-1486, or by phone at 877-500-1020.
We apologize for this inconvenience; however, we have taken this action in the interest of customer safety and continued satisfaction with our products.
Sincerely,
Celina Tyler
Consumer Affairs Manager
Re: NHTSA Recall No. 19V-799
Transport Canada No. 2019-560
14 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| THOR MOTOR COACH | TUSCANY | 2013-2018 |
| THOR MOTOR COACH | TUSCANY XTE | 2014-2017 |
| THOR MOTOR COACH | VENETIAN | 2016-2019 |
9 Associated Documents
Recall Quarterly Report #1, 2020-1
RCLQRT-19V799-7261.PDF 211.136KB
Remedy Instructions and TSB
RCRIT-19V799-9383.pdf 632.655KB
Defect Notice 573 Report
RCLRPT-19V799-2881.PDF 215.844KB
ISSUED Owner Notification Letter(Part 577)
RCONL-19V799-9186.pdf 146.638KB
Remedy Instructions and TSB
RCRIT-19V799-8101.pdf 634.275KB
Manufacturer Notices(to Dealers,etc)
RCMN-19V799-8712.pdf 188.574KB
Recall Acknowledgement
RCAK-19V799-9076.pdf 245.537KB
Recall Quarterly Report #3, 2020-3
RCLQRT-19V799-2895.PDF 211.324KB
Recall Quarterly Report #2, 2020-2
RCLQRT-19V799-1129.PDF 211.239KB
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