Safety Recall Action Notice 567 Quickshifter Assembly, TSA - 2019 Triumph Speed Triple RS Motorcycles

November 15, 2019 NHTSA CAMPAIGN NUMBER: 19V815000

Quickshifter Interference with Linkage Clamp

A missed gear or false neutral can lead to sudden loss of acceleration, increasing the risk of a crash.

NHTSA Campaign Number: 19V815

Manufacturer Triumph Motorcycles America, LTD

Components POWER TRAIN

Potential Number of Units Affected 466

Summary

Triumph Motorcycles America, LTD (Triumph) is recalling certain 2019 Speed Triple RS motorcycles. The Quickshifter Assembly, TSA body may contact the gear change linkage clamp assembly and interfere with gear changes, possibly resulting in a missed gear or false neutral.

Remedy

Triumph will notify owners, and dealers will replace the linkage clamp assembly, free of charge. The recall began December 13, 2019. Owners may contact Triumph customer service at 1-888-284-6288. Triumph’s number for this recall is SRAN567.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Check for Triumph Recalls

Safety Recall Action Notice SB567

Issue 1 – 11.2019

Subject: Gear Linkage Clamp Assembly Replace
Notice Number	Models Affected	VIN Range		Markets Affected
567	Speed Triple RS	From	898139	US and Canada Markets Only
		Up to	970149

Background Information

Internal investigations have identified a need to replace the gear linkage clamp assembly on the above model.

Dealers are required to replace the gear linkage clamp assembly as described in the procedure below.

Customer Contact Instructions

Notice

STOP DELIVERY OF AFFECTED MOTORCYCLES IMMEDIATELY.

DO NOT deliver a motorcycle affected by this Safety Recall Action Notice to a customer until you have completed, or confirmed completion of, the procedures described in this Safety Recall Action Notice.

Delivering a motorcycle subject to an outstanding Safety Recall Action Notice may contravene local or national laws in your market, territory or country.

Triumph Motorcycles America Ltd must instigate a Safety Recall Action in accordance with the national recall code of practice. For vehicles in dealer stock, the safety recall MUST be actioned before delivery to the customer.

Dealers are to prioritise repair of customer owned motorcycles before any unsold motorcycles.

Identification of Affected Motorcycles

Speed Triple RS models listed in the VIN range above.

Identification of Recalled and Remedy Parts

Recalled part – Linkage clamp assembly, T2085085 (without scallop) – Referred to throughout as Gear Linkage Clamp Assembly 2. Remedy part – Linkage clamp assembly, T2085100 (with scallop) – Referred to throughout as Gear Linkage Clamp Assembly

Warranty Claim Instructions

Notice Number	Fault Code	Repair Code	Description	Repair Allowance Time
567	011932991	99567	SB567 – Remove and replace clamp	0.08 hours

Genuine Parts Information

Notice Number	Part Number	Parts Kit Description	Quantity
567	T2085100	Linkage Clamp Assembly	1

Parts Ordering Instructions

Triumph Motorcycles America Ltd: Order all repair parts by submitting a New Prior through the Warranty On-Line system. Entering the above repair code in a New Prior will automatically add the parts required and labour times for this Safety Recall Action Notice.

Genuine Parts Return

Dealer to retain parts for 90 days. All parts must be stored in a secure, non-public accessed area and correctly identified with a completed warranty label. Thereafter the parts must be rendered unusable prior to scrapping.

Gear Linkage Clamp Assembly – Removal

Warning

Make sure the motorcycle is stabilised and adequately supported.

A correctly supported motorcycle will help prevent it from falling.

An unstable motorcycle may fall, causing injury to the operator or damage to the motorcycle.

Remove the wire clip retaining the TSA shift force sensor front ball joint. Retain the wire clip for reuse.

Release the TSA shift force sensor from the gear linkage clamp assembly and allow the TSA shift force sensor to move rearwards and rest inside the frame.
Remove and retain the gear linkage clamp assembly fixing. Remove the gear linkage clamp assembly (T2085085).

Gear Linkage Clamp Assembly – Installation

Make sure the alignment mark on the gear shaft assembly aligns with the alignment mark on the gear linkage clamp assembly (T2085100) and install the clamp to the shaft.

Install the clamp fixing and tighten to 8 Nm.
Make sure the ball joint is clean and free from debris and attach the TSA shift force sensor front ball joint to the gear linkage clamp assembly.

Refit the wire clip to retain the front ball joint. Make sure the wire clip locates correctly in the ball joint before rotating the clip to lock in place.
TSA shift force sensor 2. Wire clip
Make sure the gear change mechanism operates smoothly.

Other Instructions

Once completed, please mark the Service Record Book that the requirements of this Safety Recall Action Notice have been complied with.

Before returning the motorcycle to the customer, download the latest calibration to the engine electronic control module, keyless electronic control module and instruments using the current version of the Triumph diagnostic software.

Circulation

Initial and date when read and return to central file holder

Service Manager	Parts Manager	Sales Manager	Workshop Supervisor	Technician 1	Technician 2

13 December 2019

! IMPORTANT SAFETY RECALL !

REPLACEMENT OF THE CLAMP LINKAGE ASSEMBLY TO PREVENT LOSS OF POWER

Safety Recall: SRAN567

NHTSA Recall: 19V815

This notice applies to your motorcycle:

Model: 2019 – Speed Triple RS

VIN:

Dear Michael Saner:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Triumph Motorcycles Ltd. has decided that a defect which relates to motor vehicle safety exists in your motorcycle, with the VIN shown above. Accordingly, Triumph Motorcycles America Ltd. is conducting a safety recall to address the condition.

The reason for this recall notice:	The Quickshifter Assembly, TSA body may contact the gear change Clamp Linkage Assembly, potentially impeding a smooth “assisted” gear change, resulting in a missed gear or false neutral. If this condition occurs, it may lead to a loss of power and acceleration. A sudden loss of acceleration without warning may increase the risk of a crash.
What Triumph & your dealer will do:	Triumph Motorcycles America Ltd. has authorized your dealer to replace the Clamp Linkage Assembly, free of charge (parts and labour) to you. The new Clamp Linkage Assembly will provide a wider clearance from the Quickshifter Assembly, TSA. This repair should take less than 30 minutes. However, depending upon the dealer’s work schedule, it may be necessary to make your motorcycle available for a longer period of time.
What you must do to ensure your safety:	Please make an appointment with your authorized Triumph motorcycles dealer to have this important remedy performed on your motorcycle as soon as possible. Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within 10 days.
If you need help:	Please contact your authorized Triumph dealer should you have any questions or encounter any difficulty regarding this recall. In the event your dealer is unable to remedy your motorcycle, please contact Triumph Motorcycles America at 1-678-854-2010. If an authorized Triumph dealer or Triumph Motorcycle America Ltd fails or is unable to perform this remedy without charge within a reasonable amount of time, you may contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE., Washington, D.C., 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.

If you no longer own the motorcycle listed above, please contact Triumph at 1-678-854-2010 and provide any information you can furnish that will assist us in locating the new owner.

We apologise for any inconvenience this may cause you. However, we have taken this action in the best interest of your safety and your continued satisfaction with your Triumph motorcycle. We appreciate your attention and cooperation in this important matter.

Sincerely

Triumph Motorcycles America Ltd.

IMPORTANT: SAFETY RECALL ACTION NOTICE 567

Notice Information

TOL NOTICE (US&CAN) – November 27, 2019
TOL Ref. # 12806-SVC

IMPORTANT: Safety Recall Action Notice 567

Quickshifter Assembly, TSA (Triumph Shift Assist)

Triumph Motorcycles has initiated a voluntary safety recall affecting a specific VIN range of the below-referenced Speed Triple RS models. We require your immediate attention to rectify these machines. All Speed Triple RS models between the below VIN range for the US and Canada have a Quickshifter Assembly, TSA fitted as original equipment by the factory.

Safety Recall Action Notice 567 requires your immediate attention to rectify the following motorcycles:

Please download Service Bulletin 567 located under the Service/Technical dropdown menu in Triumph Online (TOL) or refer the attached Safety Recall Action Notice 567 PDF for complete recall instructions.

Gear Linkage Clamp Assembly Replace

Bulletin Number	Models Affected	VIN Range	Markets Affected
567	Speed Triple RS	From 898139	US and Canada Markets Only
567	Speed Triple RS	Up to 970149	US and Canada Markets Only

What is the Problem?

The Quickshifter Assembly, TSA body may come into contact with the gear change Clamp Linkage Assembly, potentially impeding a smooth “assisted” gear change resulting in a missed gear or false neutral. If this condition occurs, it may lead to a loss of acceleration. A loss of acceleration without warning may lead to an increased risk of a crash.

Some clarity on the function of the TSA may be called for. TSA is not like a steering wheel mounted paddle-shift mechanism found in cars. That is to say, TSA does not change gear automatically for the rider. TSA enables a foot operated gear change to be made either up or down the gearbox without the need to manually disengage the clutch. However, the rider has still to apply normal foot pressure to the gear lever in order to make a clean gear change. If normal pressure is not applied to the gear lever the likelihood of a missed gear and the resultant false neutral increases in exactly the same way as would be expected on a non-TSA gearbox.

What Will Triumph Do?

To address this condition, Triumph is launching a new recall as described in Safety Recall Action Notice 567.

Notification letters to current customers will be mailed commencing December 2, 2019, explaining the action and advising them to return their bike to a Triumph dealer to have the modification carried out free of charge to the owner.

What Should You Do?

All affected motorcycles are to be repaired in accordance with Safety Recall Action Notice 567.

It is imperative that any owner who has purchased an affected machine be contacted by you immediately and asked to return the machine for modification.

Triumph Dealers should take the following actions:

You must quarantine all unsold stock (including stock for sale on your website and with third parties) and arrange modification as per Safety Recall Action Notice 567 prior to any further deliveries to customers. You can check those machines in your unsold stock that require modification by using TriumphOnline (TOL). Do this by undertaking the following simple steps:
1. Once signed into the site, select Motorcycle Sales and then Stock Management (this will provide you a display summary of your unsold machines by model).
2. Select the affected model to view the individual VIN details of your unsold machines. We strongly recommend you check this listing against your physical stock and advise us of any discrepancies. Machines containing a symbol of a ‘spanner’ (indicating Bulletin or Safety Recall Action Notice outstanding) will require attention. Select the VIN to open a dialogue window. Details of all outstanding bulletin(s) and Safety Recall Action Notices are contained in the bottom half of the screen. To view the bulletin content, click on the Union Jack “flag” to open an English language PDF document or alternative flags for other language options (when available). This can be read and/or printed off as required.
Owners of machines outside of the affected VIN range are not connected with this action and may therefore require reassurance.
Some VINs affected by this Safety Recall Action Notice may also require other bulletin or Safety Recall Action Notice work to be carried out. Please use the above-described system tools to identify all outstanding bulletins or notices and make arrangements to carry out these repairs at the same time.
Read, download and circulate the above-mentioned Safety Recall Action Notice to relevant staff and ensure all Sales and Service staff are aware of this action.
This action is likely to increase visitor traffic to your showroom and service areas. Please ensure all arrangements are made to best accommodate them.

U.S. law prohibits the delivery of a recalled motorcycle under a sale or lease until the remedy has been performed.

We apologize for the inconvenience this may cause, but we are taking this action in the interest of our customers’ personal safety and satisfaction with our products. We thank you in advance for your anticipated cooperation.

If you have any questions, please contact Triumph Customer Support at (888) 284-6288.

1 Affected Product

Vehicle