November 19, 2019 NHTSA CAMPAIGN NUMBER: 19V834000
Inverter Communication May Time Out
If the battery unexpectedly shuts down, the motorcycle can immediately lose power, increasing the risk of a crash.
NHTSA Campaign Number: 19V834
Manufacturer Arcimoto Inc
Components HYBRID
PROPULSION SYSTEM
Potential Number of Units Affected 18
Summary
Arcimoto Inc (Arcimoto) is recalling certain 2019 FUV motorcycles. Due to a software error, communication between inverters
may time out, possibly resulting in an unexpected battery shutdown.
Remedy
Arcimoto will notify owners, and dealers will reprogram the inverter software/ firmware, free of charge. The manufacturer has not yet provided a notification schedule. Owners may contact Arcimoto customer service at 1-541-683-6293.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
IMPORTANT SAFETY RECALL
This notice applies to your vehicle: 7F7ATR31XXXXXXXXX
January XX, 2020
Safety Recall: Inverter Time-Out May Cause Battery Shutdown
NHTSA Recall: 19V834
Dear <First name, Last name>:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Arcimoto has decided that a defect which relates to motor vehicle safety exists in certain 2019 model year FUVs.
! IMPORTANT !
► Your vehicle is being recalled
► You should contact Arcimoto to schedule the repair at no charge
Why is your vehicle being recalled?
Unintended software error may cause unexpected battery shutdown, which would lead to an immediate loss of traction power without warning, making the vehicle more difficult to control and increase the likelihood of a crash.
What will we do?
A trained Arcimoto Service Technician will remedy the defect by reprogramming the inverter software.
The reprogramming will be performed at no cost and can take up to one hour to complete.
What should you do?
Contact Arcimoto to schedule a service appointment.
Do you have questions?
Do not hesitate to contact Arcimoto at (541) 683-6293 should you have any questions or concerns.
If after contacting Arcimoto, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, D.C., 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 19V791.
We apologize for any inconvenience this recall may cause you.
Thank you for being an Arcimoto customer.
Sincerely,
Arcimoto, Inc.
Tel: (541) 683-6293
2034 W. 2nd Avenue, Eugene, OR 97402
Arcimoto, Inc.
2034 W. 2nd Avenue, Eugene, OR 97402 Tel: (541) 683-6293
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| ARCIMOTO | FUV | 2019 |
7 Associated Documents
Recall Quarterly Report #1, 2020-1
RCLQRT-19V834-8725.PDF 211.11KB
Defect Notice 573 Report
RCLRPT-19V834-7974.PDF 212.234KB
Recall Acknowledgement
RCAK-19V834-8694.pdf 244.937KB
Recall Quarterly Report #2, 2020-2
RCLQRT-19V834-2024.PDF 211.213KB
Owner Notification Letter(Part 577)
RCONL-19V834-5501.pdf 98.624KB
Part 577 Owner Notification Envelope
Recall Quarterly Report #3, 2020-3
RCLQRT-19V834-8400.PDF 211.299KB
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