Unintended Vehicle Movement – 2019-2020 International MV & HV, 2018-2020 Workstar, & 2018-2019 Durastar

November 21, 2019 NHTSA CAMPAIGN NUMBER: 19V841000

Unintended Vehicle Movement

Unintended vehicle movement increases the risk of a crash.

 

NHTSA Campaign Number: 19V841

Manufacturer NavistareBay logo, Inc.

Components ENGINE

Potential Number of Units Affected 12,539

 

Summary

NavistareBay logo, Inc. (NavistareBay logo) is recalling certain 2019-2020 InternationaleBay logo MV and HV, 2018-2020 Workstar, and 2018-2019 Durastar vehicles equipped with feature codes 12VXT and 12VXU. With the parking brake applied and the automatic transmission in the ‘Drive’ or ‘Reverse’ position, when the stationary PTO switch is engaged by the operator, the engine RPM will ramp up and may overcome the parking brake’s ability to hold the vehicle.

 

Remedy

NavistareBay logo will notify owners, and dealers will update the Engine Control Module to enable the PTO neutral interlock, free of charge. The recall began January 16, 2020. Owners may contact NavistareBay logo customer service at 1-800-448-7825. NavistareBay logo’s number for this recall is 19518.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 


JAN 16 2020

SERVICE PROCEDURE

 

19518

JANUARY, 2020

SUBJECT:SAFETY RECALL

Stationary PTO on certain InternationaleBay logo® HV™ and MV™ Series, DuraStar®, and WorkStar® models built 12 January 2017 thru 24 September 2019 with feature code 12VXT (Engine Speed Control; Electronic, Stationary, Variable Speed) or 12VXU (Engine Speed Control for PTO; Electronic, Stationary Preset, Two Speed Settings)

 

DEFECT DESCRIPTION 

On certain trucks equipped with an automatic transmission, if the automatic transmission is still in drive or reverse position and the stationary PTO switch is engaged, the engine rpm could ramp up and may overcome parking brake hold capability resulting in possible vehicle movement. Unexpected movement of the truck can increase the risk of a crash resulting in property damage or personal injury.

 

MODELS INVOLVED 

This safety recall involves certain InternationaleBay logo® HV™, MV™ Series and DuraStar®, and WorkStar® models built 12 January 2017 thru 24 September 2019 with feature code 12VXT (Engine Speed Control; Electronic, Stationary, Variable Speed) or 12VXU (Engine Speed Control for PTO; Electronic, Stationary Preset, Two Speed Settings).

 

ELIGIBILITY 

This procedure applies ONLY to vehicles marked in the InternationaleBay logo® Service Portals”‘ with Safety Recall 19518. Also complete any other open campaigns listed on the Service Portal at this time.

 

PARTS INFORMATION 

Part NumberPart DescriptionQuantity
N/AEZ-Tech®1
N/ACumminseBay logo lnsite1
NIAApproved USB Communication Interface1
PSC550CCeBay logoBattery Charger 55 Amp1

 

 

SERVICE PROCEDURE

 

WARNING! To prevent personal mJury and / or death, or damage to property, park vehicle on hard flat surface, turn the engine off, set the parking brake and install wheel chocks to prevent the vehicle from moving in either direction.

 

WARNING! To prevent personal injury and/ or death, always wear safe eye protection when performing vehicle maintenance.

 

WARNING! To prevent personal injury and / or death, or property damage, park vehicle on hard flat surface, turn the engine off, set the parking brake and install wheel chocks to prevent the vehicle from moving in either direction.

 

  1. Park vehicle on flat surface.

 

  1. Shift transmission to Park or Neutral and set parking brake.

 

  1. Turn vehicle ignition to Key OFF position.

 

  1. Install wheel chocks.

 

  1. Connect battery charger/ maintainer to vehicle battery.

 

  1. Connect EZ-Tech® to vehicle with approved USB communication interface.

 

  1. Turn vehicle ignition to Key ON, Engine OFF

 

  1. Connect to CumminseBay logo INSITE™.

 

 

Figure 1. PTO Parameters

  1. Features and Parameters button
  2. PTO menu
  3. Maximum Vehicle Speed value
  4. Parking Brake Interlock Type value
  5. Transmission Neutral Interlock value

 

  1. Select FEATURES AND PARAMETERS button (Figure 1, Item 1).

 

NOTE: Set PTO to ENABLE before modifying parameters.

 

  1. Scroll to PTO menu (Figure 1, Item 2).

 

  1. Set applicable PTO parameters:
    1. Maximum Vehicle Speed: 2 mph (3.2 km/h (Figure 1, Item 3).
    2. Parking Brake Interlock Type: ALL (Figure 1, Item 4).
    3. Transmission Neutral Interlock: ENABLE (Figure 1, Item 5).

 

Figure 2. Send to ECM

  1. Send to ECM button

 

  1. Select SEND TO ECM button (Figure 2, Item 1).

 

  1. After send is complete, turn ignition to Key OFF Wait 30 seconds before proceeding to next step.

 

  1. Turn ignition to Key ON, Engine OFF Verify parameter settings have been saved correctly.

 

  1. Disconnect EZ-Tech8 from vehicle.

 

  1. Turn ignition to Key OFF position.

 

  1. Remove battery charger / maintainer from vehicle battery.

 

  1. Remove wheel chocks.

 

END OF SERVICE PROCEDURE

 

LABOR INFORMATION 

Operation NumberDescriptionTime
A40-19518-1Reset Parameters0.5 hr

 

CAMPAIGN IDENTIFICATION LABEL 

Each vehicle corrected in accordance with this campaign must be marked with a CTS-1075 Campaign Identification Label.

Complete the label and attach on a clean surface next to the vehicle identification number (VIN) plate.

 

 

ADMINISTRATIVE/ DEALER RESPONSIBILITIES

WARRANTY CLAIMS 

Warranty claim expense is to be charged to Warranty. Claims are to be submitted in the normal manner, making reference to Safety Recall 19518.

Section 7 of the Warranty Policy and Procedures Manual contains further information related to the submission and processing of AFC / Recall claims.

As with all claim submissions, items acquired locally must be submitted in the “Other Charges” tab. The cost of any bulk items (such as a bag of cable tie straps, roll of wire, barrel of oil, or tube of silicone} should be prorated for the cost of the individual pieces / amount used during each repair.

 

UNITED STATES AND POSSESSIONS 

The National Traffic and Motor Vehicle Safety Act, as amended, provides that each vehicle that is subject to a vehicle recall campaign must be adequately repaired within a reasonable time after the owner has tendered it for repair. A failure to adequately repair within 60 days after a tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within 60 days, the owner may be entitled to replacement with an identical or reasonable equivalent vehicle at no charge, or to a refund of the purchase price less a reasonable allowance for depreciation.

Dealers must correct all vehicles subject to this campaign at no charge to the owner, regardless of mileage, age of vehicle, or ownership, from this time forward.

Dealers should proceed immediately to make necessary correction to units in inventory. All inventory vehicles subject to this recall campaign must be corrected prior to sale, transfer or delivery. If vehicles have been sold or transferred and you are in receipt of Customer Notification Letters and Authorization for Recall Service cards for those vehicles, the transfer location or customer must be notified immediately from your dealer location.

Dealers must make every effort to promptly schedule an appointment with each owner to repair his or her vehicle as soon as possible. However, consistent with the customer notification, dealers are expected to complete the repairs on the mutually agreed upon service date.

Dealers involved in the recall process will be furnished a listing of owner names and addresses to enable them to follow up with owners and have the vehicles corrected. Use of this listing must be limited to this campaign because the list may contain information obtained from state motor vehicle registration records, and the use of such motor vehicle registration data for purposes other than this campaign is a violation of law in several states.

 

CANADA

Dealers must correct all vehicles subject to this campaign at no charge to the owner, regardless of mileage, age of vehicle, or ownership, from this time forward.

Dealers should proceed immediately to make necessary correction to units in inventory. All inventory vehicles subject to this recall campaign must be corrected prior to sale, transfer or delivery. If vehicles have been sold or transferred and you are in receipt of Customer Notification Letters and Authorization for Recall Service cards for those vehicles, the transfer location or customer must be notified immediately from your dealer location.

Dealers must make every effort to promptly schedule an appointment with each owner to repair his or her vehicle as soon as possible. However, consistent with the customer notification, dealers are expected to complete the repairs on the mutually agreed upon service date.

Dealers involved in the recall process will be furnished a listing of owner names and addresses to enable them to follow up with owners and have the vehicles corrected. Use of this listing must be limited to this campaign because the list may contain information obtained from state motor vehicle registration records, and the use of such motor vehicle registration data for purposes other than this campaign is a violation of law in several states.

 

EXPORT

Export Distributors should proceed immediately to make necessary correction to units in inventory. All inventory vehicles subject to this recall campaign must be corrected prior to sale, transfer or delivery. If vehicles have been sold or transferred and you are in receipt of Customer Notification Letters and Authorization for Recall Service cards for those vehicles, the transfer location or customer must be notified immediately from your distributor location.

Export Distributors are to submit warranty claims in the usual manner making reference to this recall number.

Export Distributors are expected to provide full cooperation and follow-up with respect to this important subject matter. If you have any questions or need further assistance, please contact the Regional Service Manager at your regional office.

 

NAVISTAReBay logo, INC.

 


IMPORTANT SAFETY RECALL 19518

NHTSA RECALL N0.19V-841

This notice applies to your vehicle identified on the enclosed card.

 

JANUARY 2020

Dear INTERNATIONALeBay logo Customer,

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

NavistareBay logo has decided that a defect which relates to motor vehicle safety exists in certain 2018 and 2019 DuraStar® and WorkStar® model trucks and certain 2019 and 2020 HV® and MV® series trucks built 01/12/2017 thru 09/24/2019 with feature code 12VXT (Engine Speed Control; Electronic, Stationary, Variable Speed) or 12VXU (Engine Speed Control for PTO; Electronic, Stationary Pre-Set, Two Speed Settings).

 

REASON FOR THIS RECALL 

On certain trucks equipped with an automatic transmission, if the automatic transmission is still in drive or reverse position and the stationary PTO switch is engaged, the engine RPM will ramp up and may overcome parking brake hold capability resulting in possible vehicle movement.

 

RISK TO MOTOR VEHICLE SAFETY 

Unexpected movement of the truck can increase the risk of a crash resulting in property damage or personal injury.

 

REASON FOR THIS RECALL 

On certain trucks equipped with an automatic transmission, if the automatic transmission is still in drive or reverse position and the stationary PTO switch is engaged, the engine RPM will ramp up and may overcome parking brake hold capability resulting in possible vehicle movement.

 

RISK TO MOTOR VEHICLE SAFETY 

Unexpected movement of the truck can increase the risk of a crash resulting in property damage or personal injury.

 

DEFECT REMEDY

The repair will involve updating the parameters in the Engine Control Module that enables the PTO neutral inteock. Dealers have parts and instructions to repair your vehicle. The repair will be performed free of charge and take approximatlye 45 minute to complete.

 

ACTIONS YOU SHOULD TAKE 

NavistareBay logo’s records indicate that you own a vehicleinvolvedin this campaign. The vehicle is identified on the enclosed card.

If you own this vehicle, please schedule an appointment with any INTERNATIONA® Ldealer  to have  your  vehicle  repaired. Find your nearest dealer by calling 1-800-448-7825 or by using the dealer locator at https://www.internationaltrucks.com.

If you are the lessor of this vehicle, please forward a copy of this notice to the lessee as soon as possible.

If you do not own this vehicle, pleasefill out and return mail the enclosed card so that you will not be contacted again about this campaign.

 

IF YOU NEED FURTHER ASSISTANCE 

If you believe that NavistareBay logo has failed to remedy the defect without charge or within a reasonable time, please follow the procedure described in the Owner Assistance Guide seciton in your Owner’s Manual or call toll free 1-800-448-7825.

You may also submit a complaint to the AdministratorN, ational Highway Traffic Safety Administration, 1200 New Jersey Ave, SE, Washington, DC 20590; or cal the toll free Vehicle Safety Hotlineat 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safecrar.gov.

NavistareBay logo requests your prompt attention and patience regarding the correciton of this defect and apologizes for any inconvenienctheis may cause you.

 

NavistareBay logo, Inc.

 


IMPORTANTE CAMPANA DE REVISION DE SEGURIDAD 19518

CAMPANA DE REVISION REQUERIDA POR NHTSA N.0 19V-841

Este aviso se aplica a su vehiculo, identificado en la tarjeta adjunta.

 

ENERO 2020

Estimado cliente de INTERNATIONALeBay logo,

Esta notificaci6n es enviada a usted de acuerdo con las requiistos de la Ley Nacional de Transito y Seguridad de Vehiculos de Motor.

Navistarha decididoque existe un defecto relacionado con la seguridadde  los vehiculos  de motor  en ciertos  camiones DuraStar® y WorkStar® de 2018 y 2019 yenciertos camiones de las series HV® y MV® de 2019 y 2020 construidos entre el 01/12/2017 y el 09/24/2019 con el c6digo de caracteristica 12VXT   (Control   de   velocidad   del   motor;   Electr6inco, Estacionario, Velocidad variable) o 12VXU (Control de velocidad del motor para PTO; Electr6nico, preajuste estacionario, dos ajustes de velocidad).

 

MOTIVO PARA ESTA REVISION 

En ciertos camiones equipados con una transmisi6n automatica, si la transmisi6n automatica todavia esta en posici6n de marcha o en marcha atras y el interruptor de la TDF estacionario esta conectado, las RPM del motor aumentaran y pueden superar la capacidad de retenci6n del freno de mano, lo que puede provocar el movimiento deJ vehiculo.

 

RIESGO PARA LA SEGURIDAD DE VEHICULOS DE MOTOR 

El movimiento inesperado del camion puede aumentar el riesgo de un choque que resulte en dafios a la propiedad o lesiones personales.

 

ARREGLO DE DEFECTOS

La reparaci6n implicarala actualizaci6nde los parametros del modulo de control del motor que permite el bloqueo del neutro de  la  TDF.  Los  concesionairos  tienen  las  piezas  y  las instruccionepsara reparar su vehiculo. La reparaci6n se realizara de forma gratuita y tomara aproximadamente 45 mlnutosen completarse.

 

ACCIONES QUE USTED DEBE TOMAR 

Los registros de NavistareBay logo indican que usted es dueiio de un vehiculo  involucradeon  esta  campai’ia. El  vehiculo  se identifica en la tarjeta adjunta.

Si usted es dueiio de este vehiculo, por favor, haga una cita con cualquier distribuidor INTERNATIONALeBay logo® para que reparen su  vehicuto.    Encuentre  a  su  distribuidor  mas  cercano llamando al 1-800-448-7825 o mediante el locailzador de distribuidores en https://www.internationaltrucksc.om.

Si usted es el arrendador de este vehiculo, favor de enviar una copia de este aviso al arrendatario dentro de los siguientes  diez  dias,  para  cumpllr  con  las  regulaciones federlaes.

Si usted no es dueiio de este vehiculo, por favor Ilene y devuelva por correo la tarjeta adjunta a fin de que no volvamosa ponernos en contacto con usted de nuevo acerca de esta campana.

 

SI USTED NECESITA MAS AYUDA 

Si usted cree que NavistareBay logo no ha subsanado el defecto sin cargo o dentro de un plazo razonable, por favor, siga el proceidmiento descrito en la secci6n Guia de Asistencia Propietario en el Manual del Propietario o al numero gratuito 1-800-448-7825 llamada.

Tambien puede presentar una queja al Administrador, National  HighwayTraffic  Safety  Administration, 1200  New Jersey Ave, SE, Washingto,nDC 20590; o Hamar a la linea gratuita Vehicle Safety Hotlineal 1-888-327-4236 (TTY: 1-800- 424-9153;)o ir a http://www.safercar.gov.

NavistareBay logo sollcitasu pronta atenci6n y su paciencia en cuanto a la correcci6n de este defecto y se disculpa por cualquier inconveniente que esto pueda causarle.

 

NavistareBay logo, Inc.

 


9 Affected Products

Vehicles

MAKEMODELYEAR
INTERNATIONALeBay logoDURASTAR2018-2019
INTERNATIONALeBay logoHV2019-2020
INTERNATIONALeBay logoMV2019-2020
INTERNATIONALeBay logoWORKSTAR2018-2020

 


8 Associated Documents

Defect Notice 573 Report

RCLRPT-19V841-6879.PDF 216.065KB

 


Recall Acknowledgement

RCAK-19V841-2148.pdf 244.872KB

 


Recall Quarterly Report #1, 2020-1

RCLQRT-19V841-7804.PDF 211.123KB

 


Recall Quarterly Report #2, 2020-2

RCLQRT-19V841-0319.PDF 211.223KB

 


Owner Notification Letter(Part 577)

RCONL-19V841-5929.pdf 43.623KB

 


Owner Notification Letter(Part 577)

RCONL-19V841-4582.pdf 80.407KB

 


Remedy Instructions and TSB

RCRIT-19V841-8765.pdf 187.534KB

 


Recall Quarterly Report #3, 2020-3

RCLQRT-19V841-8488.PDF 211.311KB

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V841&docType=RCL

 


 

Heavy Duty Truck Reprogramming

Description:

Designed for flexibility, the USB-Link 3 Wired Edition connects to your PC, tablet, or smartphone with a USB cable, allowing techs to directly connect to a device when working in the field or during signal interruptions.

Built to support the latest protocols (CAN FD, DoIP) and compatible with a wide range of OEM diagnostics software, the USB-Link 3 is our most advanced VCI to date, with the performance and technology you can rely on well into the future.

 

The USB-Link™ 3 comes with the following:

  • Latching USB Cable (PN 404032)
  • 9-Pin Deutsch Adapter, 1 Meter (PN 493128)
  • J1962 Adapter (16-Pin OBD II, 1 Meter (PN 491113)

The USB-Link™ 3: Wireless is also available (PN 121052).

 

Specifications
Vehicle Network Protocol Support
CAN FD / J1939 FD / ISO15765 FD - 250K, 500K, 1M b/s with auto baud detection
Single wire CAN (SWCAN)
ISO 11898-3 Fault Tolerant CAN (FTCAN)
Diagnostics Over Internet Protocol (DoIP)
J1708
J1850 VPW (Class 2)
ISO PWM (SCP)
ISO 9141 / KWP2000 (ISO 14230) K/L line
ALDL 9600 and 8192 baud
ATEC 160 baud

Windows® Vehicle Communication API
Windows® Vehicle Communication API
RP1210 a/b/c
J2534 (2004 draft)
J2534-1 partial implementation (commercial vehicle focused)

Operating System Compatibility
iOS
Android™
Windows® 10, 11

Interfaces to Computing Platforms
USB 2.0 (vehicle-to-PC connectivity)
Bluetooth® 2.1 + EDR
Wi-Fi (dual band)

Compatible Software
Detroit Diesel Diagnostic Link
CAT Electronic Technician (On-Highway only)
CumminseBay logo Insite
InternationaleBay logo - ServiceMAXX Fleet Pro
Hino eXplorer
VolvoeBay logo PTT
VCAD Elite MackeBay logo/VolvoeBay logo
V-MAC Service Tools
Allison DOC® For PC-Service Tool - Protocols Supported: J1939, J1708/J1587, and J1850
Allison DOC® For Fleets (1000/2000) - Protocols Supported: J1939, J1850
Allison DOC® For Fleets (3000/4000) - Protocols Supported: J1939, J1708/J1587
EatoneBay logo ServiceRanger
BendixeBay logo ACom
WABCO Toolbox
FreightlinereBay logo ServiceLink
InternationaleBay logo ABS
InternationaleBay logo DLB
InternationaleBay logo Intune
InternationaleBay logo IPC v2.02
PACCAReBay logo DAVIE4

 

121052

121054

 


Daimler Truck

DiagnosticLink Order Site:

DiagnosticLink Direct Link:

https://diagnosticlink.nexiq.com/DTNA/Default.aspx

 


 

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SaleBestseller No. 5
LAUNCH X431 PRO3S+ Smartlink HD Heavy Duty Truck Scanner,2026 Diesel&Gasoline Bidirectional Diagnostic Scan Tool with J2534 Protocols,Topology Map,60+Service,ECU Code,CANFD &DOIP,2 Yrs Free Update
  • 2026 LAUNCH 1st Advanced Scan Tool Compatible With 12V&24V Vehicles:Design for Passenger&Commercial Vehicles 2 in1,work for Cars/Trucks/buses/trailers/excavators/diesel engine/pick-up/etc.
  • J2534 Protocols with Smartlink C:Advanced OEM J2534 code ,Helps access direct data online, replace existing software/firmware in ECU,code new ECUs and fix software-controlled issue.
  • Over 60 Service Reset Functions + Bi-Directional + ECU Code:This scan tool can support ECU Code,60+ reset service functions like SAS/EPB/TPMS/DPF/Oil/Brake/ABS Bleed, Injector coding, etc.
  • Advanced Hardware & All Systems Diagnosis+Topology Display:Support All systems Diagnostic including ENG, AT, ECM, TCM, ABS, SRS, BCM, BMS, TPMS, SAS, Fuel System, Light System and more.
  • Wider Vehicle Coverage of 12V & 24V Vehicles + 24 Languages: LAUNCH X431 PRO3S+SMARTLINK HD automotive scanner is ALL-IN-ONE Scan Tool for 12V cars and 24V Heavy-duty trucks support CANFD & DOIP.
Bestseller No. 6
ANCEL HD100 Heavy Duty Truck Scanner with DPF Regen for Cummins & CAT Engines, Bluetooth Diesel Diagnostic Tool with All-System Scan, HDOBD & OBD2 Code Reader for Semi Trucks, Lifetime Free Updates
  • 【WIRELESS DIESEL DIAGNOSTICS FROM YOUR PHONE】Turn your smartphone into a portable heavy-duty truck scanner in seconds. The ANCEL HD100 lets you read and clear fault codes, monitor live data, check engine health, and perform diesel diagnostics directly through the ANCEL Trucker App. Simply plug into the 9-pin or 16-pin port, pair via Bluetooth, and diagnose your truck from the cab, roadside, fleet yard, or repair shop—without carrying bulky diagnostic equipment
  • 【RUN DPF REGEN WITHOUT DEALER STOPS】Handle common DPF issues before they turn into costly downtime. The HD100 supports DPF regeneration, DPF reset, and soot-related diagnostics on compatible CumminseBay logo and CaterpillareBay logo engines. Follow guided app instructions directly from your phone to start the procedure, monitor regeneration status in real time, and help reduce unnecessary service visits. NOTE: Not compatible with pickup trucks
  • 【COMPACT BLUETOOTH TRUCK SCANNER FOR DAILY USE】Designed for drivers who want fast diesel diagnostics without bulky equipment or extra cables. The pocket-size HD100 quickly connects to iPhone and Android devices, allowing you to check warning lights, engine faults, ABS status, transmission systems, and other supported modules. Keep it in your cab or toolbox for quick roadside diagnostics, preventive maintenance, and everyday truck health checks
  • 【FULL-SYSTEM DIAGNOSTICS FOR MAJOR DIESEL TRUCKS】Access engine, ABS, transmission, and other supported systems on FreightlinereBay logo, KenwortheBay logo, PeterbilteBay logo, VolvoeBay logo, Mack, InternationaleBay logo, and more. Read and clear fault codes, view live data, and monitor real-time system information across major diesel engines and components, including CumminseBay logo, CaterpillareBay logo, Detroit, Allison, Bendix, Eaton, and Wabco. Supports SAE J1939 and J1708 protocols
  • 【NO SUBSCRIPTION FEES & LIFETIME FREE UPDATES】The ANCEL Trucker App provides fast Bluetooth pairing, DTC Lookup, live data viewing, and diagnostic reporting with no subscription fees, activation charges, or recurring costs. Rugged lock-ring connectors help maintain stable communication on vibration-prone diesel trucks, while lifetime free updates continue improving compatibility, functionality, and long-term value for owner-operators, drivers, and fleet maintenance teams

Last update on 2026-05-23 / Affiliate links / Images from Amazon Product Advertising API


 

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