November 25, 2019 NHTSA CAMPAIGN NUMBER: 19V847000
If the tow bolts break, the log splitter can tip over or detach from tow vehicle, increasing the risk of a crash.
NHTSA Campaign Number: 19V847
Manufacturer The Toro Company
Components TRAILER HITCHES
Potential Number of Units Affected 356
Summary
The Toro Company (Toro) is recalling certain 2017-2019 LC922 towable log splitters, models 22618 and 22618HD. The tow bolts that secure the log splitter connection to the tow vehicle may fail while the splitter is being moved.
Remedy
Toro has notified owners, and dealers will upgrade the bolts, free of charge. The recall began December 4, 2019. Owners may contact Toro customer service at 1-952-887-8973.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Service Bulletin
Siteworks Systems
SWS #126
December 02, 2019
Tow Pole Bolts Rework
Log Splitter
Mandatory Rework
Bulletin Type
Safety Alert
Status
Final Release
Affected Units
| Model Number(s) | Serial Number(s) |
| 22618 and 22618HD | 401012667 to 401012690, 401012693, 401012697, 401012702 to 401012704, 402770899, 402770902 to 402770916, 403422597, 403422599, 403422600, 403422602, 403422605, 403422607, 403422609 to 403422612 |
Exempt Units
| Model Number(s) | Serial Number(s) |
| 22618 | 402770908, 402770909, 403422598 |
Distribution
For Dealer and Customer Bulletin only
Situation
Immediate Attention Necessary
There are reports of tow pole bolts loosening or breaking due to impact or rough road conditions.
The current 2 tow pole bolts are grade 5 bolts, torqued to 101 N∙m (75 ft-lb). We are upgrading them to grade 8 bolts and increasing the bolt torque specification.
It is a violation of Federal law to lease any of the Log Splitters covered by this notice until the vehicle is repaired in accordance with the instructions in the Service Bulletin.
Corrective Action
Rework
Ensure that the existing Grade 5 tow pole bolts and nuts are torqued to 101 N∙m (75 ft-lb) before any rental until you receive and install the new Grade 8 bolts.
Refer to the attached instruction sheet for the hardware installation process and torque when you receive the new bolts.
Please complete repairs by January 1, 2020.
Safety Awareness
Follow reasonable and customary safety precautions.
Parts
Currently available
| Part Number | Part Description | Quantity Per Machine |
| 100-6116 | Bolt (1/2 x 1-1/2 inches) | 2 |
| 99-5107 | Locknut (1/2 inch) | 2 |
Parts Retention
Retain bulletin warranty parts for 90 days.
Returned Goods Authorization (RGA)
Standard
Required Tools
1/2 inch drive torque wrench
Warranty
Mandatory Rework
SRT Code
| Qty | Operation | SRT | Labor | Damage Code |
| 1 | Replace and torque the tow bolts | 672-RB-001 | 0.20 | 80 |
Claims must be submitted using the “Campaign” claim type. Click on the link below or scan the QR code to view a 3-minute video showing how to file a PRW campaign claim.
Transportation
Not included.
Talking Points
Not applicable.
References
Not applicable.
Service Instructions
Replacing the Tow Bolts
1. Park the machine on a level surface and shut off the engine.
2. On 1 side of the pole, remove the bolt and nut, then install a grade 8 bolt and nut (Figure 1). Do not torque the bolt.
Important: Replace the bolts 1 at a time.
3. Repeat step 2 for the other side of the pole.
4. Using a 1/2 inch torque wrench with a 3/4 inch socket and a 3/4 inch wrench, torque the 2 bolts to 142 to 157 N∙m (94 to 116 ft-lb).
IMPORTANT SAFETY RECALL
This notice applies to your vehicle, VIN:
NHTS Recall #19V-847
December,2019
Dear Toro Log Splitter Owner
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
The Toro Company, manufacturer of the Toro LC922 Log Splitter, has decided that a defect relating to the Log splitter safety exists in certain Model Year 2017 through 2019 Toro Log Splitters. Our records indicate that your Log Splitter is included in the affected population of units.
What is the CONCERN?
Toro determined that certain Toro LC922 Log Splitters (22618 & 22618HD) left the manufacturing plant without the proper tow pole bolts, or tow pole bolt torque. As a result, the tow pole bolts may loosen or break. Loose or broken tow pole bolts could lead to an increased risk of the unit separating from the towing vehicle, or tipping over. If the tow bolts break, the log splitter can tip over or detach from tow vehicle, increasing the risk of an injury.
What will TORO DO?
Toro will replace the tow pole bolts at no charge to you and increase the tow pole bolt torque. Toro has shipped the needed bolts to each Home Depot location on record having a log splitter. Labor to update will be reimbursed to Home Depot once the rework has been completed. We are dedicated to always delivering the best customer experience, and respect for your time is a top priority. The needed parts have been shipped from Toro, and the repair takes about 15 minutes to complete. (See attached service bulletin SWS#126)
Information for Owners
In the event that you are no longer the current owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope.
If Toro for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888 -327-4236 (TTY 1- 800-424 -9153); or go to http :// www.safe rcar.gov
It is a violation of Federal law for you to lease any of the Log Splitters covered by this notice until the vehicle is repaired in accordance with the instructions in the Service Bullet in.
We apologize for any inconvenience this situation may cause you.
Sincerely
Carl Osterhaus
The Toro Company
8111 Lyndale Ave S
Bloomington, Mn 55420
(952) 888 -8801
IMPORTANT VIN:
If for any reason YOU NO LONGER OWN THIS LOG SPLITTER OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them.
SEOCONTENT-START
Service Bulletin SWS #126
Siteworks Systems December 02, 2019
Toro Service Bulletin SWS #126 EN (3437-381 Rev A) Page 1 of 3
SWS LC922 December 02, 2019
Tow Pole Bolts Rework
Log Splitter
Mandatory Rework
Bulletin Type
Status
Affected Units
Safety Alert
Final Release
Model
Number(s)
Serial Number(s)
22618 401012667 to 401012690, 401012693, 401012697,
401012702 to 401012704, 402770899, 402770902
to 402770916, 403422597, 403422599, 403422600,
403422602, 403422605, 403422607, 403422609 to
403422612
Exempt Units
Model
Number(s)
Serial Number(s)
22618 402770908, 402770909, 403422598
Distribution For Dealer and Customer Bulletin only
Situation Immediate Attention Necessary
There are reports of tow pole bolts loosening or breaking due to impact
or rough road conditions.
The current 2 tow pole bolts are grade 5 bolts, torqued to 101 N∙m (75
ft-lb). We are upgrading them to grade 8 bolts and increasing the bolt
torque specification.
It is a violation of Federal law to lease any of the Log Splitters covered by
this notice until the vehicle is repaired in accordance with the instructions
in the Service Bulletin.
Corrective Action Rework
Ensure that the existing Grade 5 tow pole bolts and nuts are torqued
to 101 N∙m (75 ft-lb) before any rental until you receive and install the
new Grade 8 bolts.
Refer to the attached instruction sheet for the hardware installation
process and torque when you receive the new bolts.
Toro Service Bulletin SWS #126 EN (3437-381 Rev A) Page 2 of 3
SWS LC922 December 02, 2019
Please complete repairs by January 1, 2020.
Safety
Awareness
Follow reasonable and customary safety precautions.
Parts Currently available
Part Number Part Description Quantity Per Machine
100-6116 Bolt (1/2 x 1-1/2
inches)
2
99-5107 Locknut (1/2 inch) 2
Parts Retention Retain bulletin warranty parts for 90 days.
Returned Goods
Authorization
(RGA)
Standard
Required Tools 1/2 inch drive torque wrench
Warranty Mandatory Rework
SRT Code
Qty Operation SRT Labor Damage
Code
1 Replace and torque the
tow bolts
672-RB-001 0.20 80
Claims must be submitted using the “Campaign” claim type.
Click on the link below or scan the QR code to view a
3-minute video showing how to file a PRW campaign
claim.
Filing a Campaign Claim
Transportation Not included.
Talking Points Not applicable.
References Not applicable.
Toro Service Bulletin SWS #126 EN (3437-381 Rev A) Page 3 of 3
SWS LC922 December 02, 2019
Service Instructions
Replacing the
Tow Bolts
1. Park the machine on a level surface and shut off the engine.
2. On 1 side of the pole, remove the bolt and nut, then install a grade 8
bolt and nut (Figure 1). Do not torque the bolt.
Important: Replace the bolts 1 at a time.
3. Repeat step 2 for the other side of the pole.
4. Using a 1/2 inch torque wrench with a 3/4 inch socket and a 3/4 inch
wrench, torque the 2 bolts to 142 to 157 N∙m (94 to 116 ft-lb).
Figure 1
1. Bolt (2) 2. Nut (2)
3 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| TORO | LOG SPLITTER | 2017-2019 |
10 Associated Documents
Recall Quarterly Report #1, 2019-4
RCLQRT-19V847-7259.PDF 211.11KB
Owner Notification Letter(Part 577)
RCONL-19V847-6233.pdf 199.901KB
Owner Notification Letter(Part 577)
RCONL-19V847-0077.pdf 192.674KB
Recall Acknowledgement
RCAK-19V847-9770.pdf 245.221KB
Safety Bulletin
RCSB-19V847-9973.pdf 192.512KB
Defect Notice 573 Report
RCLRPT-19V847-5966.PDF 215.341KB
Safety Bulletin
RCSB-19V847-8190.pdf 191.488KB
Recall Quarterly Report #2, 2020-1
RCLQRT-19V847-2846.PDF 211.209KB
Recall Quarterly Report #3, 2020-2
RCLQRT-19V847-1291.PDF 211.296KB
Recall Quarterly Report #4, 2020-3
RCLQRT-19V847-6378.PDF 211.398KB
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