NHTSA Campaign Number: 17V789
Manufacturer Grand Design RV
, LLC
Components EQUIPMENT
Potential Number of Units Affected 3,969
Power Tongue Jack may Operate Unintentionally
If the tongue jack retracts or extends unexpectedly, there could be an increased risk of a crash or injury.
Summary
Grand Design RV, LLC (Grand Design) is recalling certain 2017-2018 Reflection and Imagine travel trailers equipped with a Smart-Jack model power tongue jack. The laminated plastic touch pad on the jack may crack or separate allowing water to enter, potentially causing the jack to operate unintentionally.
Remedy
Grand Design will notify owners, and dealers will replace the power tongue jack, free of charge. The recall began on December 29, 2017. Owners may contact Grand Design customer service at 1-574-825-9679. Grand Design’s number for this recall is 900012.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
GRAND DESIGN
RECREATIONALVEHICLES
Recall 17V-789
Claim Preparation & Repair Instructions
Please complete a warranty claim pre-authorization request using the following codes & labor times:
| LABOR: | Operation Code: | 910012 |
| Fault Code: | Recall | |
| Labor Time: | .5 hrs. | |
| Administrative Allowance: | .1 hrs. per unit | |
| PARTS: | #160166 — Power Tongue Jack | |
| PRE-AUTH REQUIREMENT: | Photo of Model & Serial Number Tag located at top of lift tube. | |
| REPAIR INSTRUCTIONS: | R&R Power Tongue Jack Assembly |
Promptly submit all pre-authorizations/claims through our Dealer Portal. If you have any questions or need assistance please call our Technical Service Team at 574-825-9249.
GRAND DESIGN
RECREATIONALVEHICLES
SAFETY RECALL # 17V-789
December 29, 2017
To: All Grand Design RV Dealers
Grand Design RV and Lippert Components, Inc. has decided that a safety defect exists in certain 2017-2018 Reflection and Imagine travel trailer vehicles. Accordingly, a recall to address this issue is being initiated effective December 29, 2017.
The defect involves Reflection & Imagine Travel Trailers manufactured between January 31, 2017 and August 25, 2017. VIN range of affected units is; Reflection-573TR3627H3312557 through 573TR3427J3315600 (non-sequential); Imagine-573TE272XH6600754 through 573TE3320J6603924 & 573TE2726J5500002 through 573TE2728J5500146 (sequential).
On affected vehicles, the power tongue jack may extend or retract on its own if the laminated plastic touch-pad is cracked or separated and water intrusion to the electronic control board were to occur. If jack extension were to occur while the trailer is under tow, the potential exists for a loss of vehicle control and/or crash. Repair involves replacing the power tongue jack with an updated version that incorporates circuit protection against water intrusion. The updated power tongue jacks are in stock and available for immediate shipment.
Owners of affected vehicles will be notified of this recall by mail from Grand Design RV. A copy of the Owner Notification Letter is attached for your reference. Also attached is a list of your retail sold and stock units affected by this recall. Finally, please find attached the repair and claim filing instructions associated with this recall action.
Please be reminded that it is a violation of Federal Law for you to sell or lease the products covered by this notification until repair under this recall has been performed. Substantial civil penalties apply to violations of this law. Your assistance with this recall is appreciated. Should you have any questions or concerns, please contact Grand Design Customer Service at 574-825-9679.
Respectfully,
GRAND DESIGN RV, LLC
11333 County Road 2, Middlebury, IN 46540 Phone: 574-825-8000, Fax: 574-825-9700 granddesignrv.com
December 29, 2017
December 21, 2017
- Heavy Duty Electric Trailer Jack - The POLESTAR 5000 lbs Electric Trailer Jack is built for powerful lifting power, designed to effortlessly handle trailers, RVs, boats, and off-road vehicles up to 5000 lbs, POLESTAR Electric Tongue Jack supports a dynamic load of up to 5000 lbs and static lifting power reaching 7500 lbs. Whether you're stabilizing a heavy-duty trailer or performing demanding tasks, this jack provides exceptional strength and reliability, making it perfect for a wide range of hauling needs.
- Advanced Ball Screw Design for Superior Efficiency - At the heart of the POLESTAR electric trailer jack is its advanced ball screw design, which ensures smooth, efficient lifting and lowering. This high-precision mechanism reduces friction and wear, offering quicker, smoother, and more precise operation compared to traditional jacks. The ball screw design enhances the jack's lifting speed and overall performance, making trailer stabilization easier and more efficient than ever.
- Durable and Reliable - Crafted from durable, weather-resistant materials, the POLESTAR jack is built to endure the toughest outdoor environments. Its robust design ensures long-lasting performance, withstanding rain, snow, and sun exposure, so it remains a reliable companion for all your outdoor and heavy-duty tasks. It also includes a waterproof rain cover for dual protection. It has a built-in circuit breaker that automatically trips and resets if the amperage is too high.
- Convenient and Efficient - The ball screw design works seamlessly with a powerful brake motor to provide consistent and stable lifting power. This combination ensures smoother operation, reduces strain, and offers enhanced control, allowing you to effortlessly raise and lower your trailer with minimal effort and maximum stability. Whether you're on an uneven camping site, parking lot, or incline, this electric jack ensures smooth, stable lifting for secure vehicle positioning.
- Versatile Lift Range - With a lift range from 9 inches (retracted) to 27 inches, Plus 4.5 inch Drop Leg, Up to 31.5 inches, the POLESTAR 5000 lbs electric trailer jack is versatile enough to handle a wide variety of trailer types and hauling tasks. Improved LEDs shine down onto your ball and coupler where light is needed the most.
- 【MAX LOAD CAPACITY 4000LBS】Kohree electric trailer jack built powerful 12 DC motor provides maximum torque to raise or lower your a-frame trailer in a fraction of the time. Supports a dynamic load of up to 4000 lbs and static lifting power reaching 6000 lbs
- 【SAVING ENERGY & 50% TIME】Just push the button of the rv electric jack to raise or lower any A-frame trailer automatically more quickly. It takes 47s to lift 8 inches, compared to 84s for other products. Without harsh sound & easier than hand cranking. No longer annoyed by sore arms and shoulders
- 【ADJUSTABLE HEIGHT】Adjustable 5 gear drop leg make 12V trailer jack increase 8" height to meet the different lifting needs. Max extended height is 22” lift, fully retracted in 9"
- 【SAFE OPERATION】With 2 LED lights for convenient and safe night time hookup, the camper jack also has a built-in circuit breaker. If in accident, it will disconnect automatically & reconnect about 2 mins later
- 【WIDE APPLICATION】The electric tongue jack is made of heavy-duty steel with anti-rust coating on the outside, and equipped with a hand crank & Weatherproof Jack Cover, great for rv, 5th wheels, any A-frame trailer and camper
- 🚩【FUNCTION】Easily connect and disconnect your trailer from the towing vehicle with the lifting functionality of the electric jack. Adjust your trailer's level and height at any time, ensuring stability and safety during parking. Just pressing the button on the jack, the trailer will be lifted or lowered automatically and effortlessly. Say goodbye to manual jacks!
- 🚩【MAIN SPECIFICATIONS】Max extended height is 32-3/5”lift, fully retracted in 9”. The max travel is 18”. The standard tube diameter for a-frame trailer jack is 2-1/4”, and the drop leg travel is 5-5/8”.
- 🚩【UNIQUE DESIGN】The Power Tongue Jack is crafted for heavy-duty lifting, featuring a lifting capacity of 3500-4000 pounds. With spur gears and a 12-volt motor, it ensures exceptional performance.
- 🚩【PRODUCT DETAILS】The jack is equipped with a fuse for electrical protection and a manual crank handle for power loss situations.
- 🚩【STURDY & DURABLE】Made of heavy duty steel. Durable exterior black powder-coat finish on outer tube and zinc finish for inner tube with removable footplate will provide good surface protection and greatly reduce the rusty risks.
- ELECTRIC TONGUE JACK - Skip the hand crank with push-button raising and lowering for A-frame RVs, travel trailers, utility trailers and cargo trailers; 3,500-lb. lift capacity makes hitching and campsite setup faster and easier
- TRAILER TONGUE JACK PERFORMANCE - Built with 30-amp power, a 12V motor and quiet, efficient helical-cut gears, this electric trailer jack delivers an 18" stroke with 10-3/4" retracted and 28-3/4" extended heights
- BUILT-IN LED LIGHTS - Four integrated LEDs illuminate the ball and coupler area for better visibility when hitching, unhitching or setting up your camper after dark
- DURABLE RV POWER JACK - Heavy-gauge steel construction, a protective textured housing and black powder-coated finish help this power tongue jack withstand regular RV travel and outdoor use
- COMPLETE INSTALLATION KIT - Includes mounting hardware, pins, 5-3/8" footpad and hand crank for manual override, giving you the key components needed for installation plus backup operation if electric power is unavailable
- 【Heavy-Duty Load Capacity】The electric trailer jack boasts an impressive lifting capacity of 5000 lbs and a lifting range of 10 to 33.8 inches.
- 【Reliable and Durable】 Our power tongue jack features a carbon steel structure with a galvanized rust-resistant coating, ensuring the product is strong, durable, and resistant to rust, making it suitable for various environments.
- 【Flexible Compatibility】 The electric tongue jack provides a wide lifting range to meet the needs of various vehicle types. Its design is suitable for small to large trailers with different heights, ensuring efficient and flexible use for everyday tasks.
- 【Convenient Design】 Our electric trailer tongue jack is equipped with a built-in LED work light for easy nighttime use. With a simple touch, you can quickly raise and lower the trailer. The included sunshade and waterproof cover secure the jack, ensuring its durability regardless of weather conditions.
- 【Versatile Application】 This power trailer jack is great for a wide range of applications. Whether you're lifting RV trailers, horse trailers, or utility trailers, it provides the strength and stability you need for effortless towing. In case of a power outage, the electric jack for trailers is equipped with a hand crank for emergency use.
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