Improperly Mounted Steering Bracket – 2018-2019 Peterbilt 520

December 20, 2019 NHTSA CAMPAIGN NUMBER: 19V917000

Improperly Mounted Steering Bracket

The improperly mounted steering assist cylinder bracket may break and cause damage to surrounding components and/or lock up the steering, increasing the risk of a crash.

 

NHTSA Campaign Number: 19V917

Manufacturer PACCAR Incorporated

Components STEERING

Potential Number of Units Affected 21

 

Summary

PACCAR Incorporated (PACCAR) is recalling certain 2018-2019 Peterbilt 520 vehicles built in Right-Hand Stand-Up configuration. The steering assist cylinder bracket may not have been properly mounted.

 

Remedy

PACCAR will notify owners, and dealers will correcting the mounting, free of charge. PACCAR issued owners an interim notification on January 31, 2020. The recall began March 4, 2020. Owners may contact Peterbilt customer service at 1-940-591-4220. PACCAR’s number for this recall is 19PBF.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

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Federal Recall Information

19PBF

 

Supplier

PACCAR

 

Description

Certain Model 520 vehicles with Right-Hand Standup (RHSU) configuration may have improperly supported steering assist bracket.

 

What’s New

Safety Recall – Certain Model 520 vehicles with Right-Hand Standup (RHSU) configuration may have improperly supported steering assist bracket.

 

Release Date

2/4/2020

 

Introduction

Peterbilt Motors Company has decided a defect, which relates to motor vehicle safety, may exist in certain Model 520 vehicles with Right Hand Stand Up (RHSU) configuration built between June 15, 2018 and February 14, 2019. Vehicles may have an improperly supported steering assist bracket due to the incorrect spring bracket installed. The spring bracket may be missing 3 drilled and tapped holes which will provide additional support for the steering gear assist bracket.

An improperly supported steering gear assist cylinder bracket may break and cause damage to surrounding components and/or lock up the steering, increasing the risk of a crash.

 

Resolution

Safety Recall                

Service all affected chassis that enter your dealership, even if the customer has no issue with the chassis.

1. Review the attached chassis list for your dealer code and schedule your customer(s) for service if their chassis is on the list.
2. If you are not using Service Management to start repair orders, review SIR for “Complete” or “In Process” next to the “19PBF” campaign code prior to performing this repair.
3. Follow the procedures below to inspect the right hand spring bracket and the steering assist bracket.

 

It is a violation of Federal law for a dealer to sell or lease new vehicles covered by this recall until the defect or noncompliance has been corrected.

 

Warranty

There is no time or mileage limit for this recall. Peterbilt will pay for parts at dealer net plus applicable mark up and labor: 

• 30 hours labor to inspect the steering gear assist bracket to confirm it is mounted with all 5 bolts. File a long form claim.
• 3 hours labor to replace the steering gear assist bracket, drill and tap 3 additional holes into the spring bracket, and mount the steering gear assist bracket to the spring bracket. File a long form claim.
• File a separate long form claim for extraordinary circumstances or extenuating damages.

 

For Field…	Enter…
Failure Location	015-007-026
Failure Type	705
Claim Type	CC
Campaign Number	19PBFError! Reference source not found.
SRT 015-122	0.3 Hours Labor to inspect the steering gear assist bracket to confirm mounted with all 5 bolts and washers.
SRT 015-123	2.3 Hours Labor to replace steering gear assist bracket, drill and tap 3 additional holes and mount steering assist bracket to spring bracket.

 

Parts

Quantity	Part Number	Description
1	J11-6037	WASHER-ROUND M12X26.35X4.10 HDND STL
5	HWU10649	BOLT-HEX M12-1.75X40 CL10.9 ZN
5	HWC07962	WASHER-ROUND M12X26.35X4.10 HDND STL
1	079340-43900	LOCTITE 243, 0.5 ML, THREADLOCKER

 

Procedure

1. Inspect the steering gear assist bracket to ensure it is mounted with all 5 bolts. If all 5 bolts are installed. No further action is required.
2. Replace the steering gear bracket, drill and tap 3 holes per drawing B11-6105-M02R and mount the new steering gear assist bracket to the spring bracket with 5 new bolts and washers. See image below.

 

Required Tools to Drill and Tap the Holes:

1. Drill – 10.3mm or 13/32 drill
2. Tap – M12 X 1.75

 

Attachments

Chassis List

Customer Letter

 

Authored by: DKH

 

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Recall Notice: 19PBF

IMPORTANT SAFETY RECALL

March 9, 2020

Subject:

Safety Recall 19PBF Model 520 RHSU Front Spring Bracket NHTSA 19V917 EXPIRATION DATE: NONE

 

This notice applies to your vehicle. Your VIN(s) can be found on the bottom or back of this page.

 

Dear Peterbilt Customer,

You are receiving this notice in accordance with the National Traffic and Motor Vehicle Safety Act.

Peterbilt has decided that a defect, which relates to motor vehicle safety, may exist in certain Model 520 vehicles with right hand standup configuration (RHSU) manufactured between June 15, 2018 and February 14, 2019. Your vehicle may have an incorrect front spring bracket installed, which prevents proper installation of the steering assist bracket on the right-hand side.

What is the problem?	Improperly supported steering assist bracket.
What will your dealer do?	Inspect your vehicle for the issue, and if needed, drill and tap holes for additional support for the steering assist bracket.
What should you do?	Please contact your Peterbilt dealer to schedule an appointment for these services.

 

An improperly mounted steering assist cylinder bracket may break and cause damage to surrounding components and/or lock up the steering, increasing the risk of a crash.

Peterbilt Motors Company has initiated this recall to remedy the defect with no charge to you. Please contact your Peterbilt dealer to schedule an appointment for these services. To find your Peterbilt dealer, please visit the Dealer Locator at www.Peterbilt.com or scan the QR code. When contacting your Peterbilt dealer, reference the Safety Recall number and the NHTSA number. This repair may take up to 3.0 hours of labor depending on dealer scheduling.

If you had this repair performed before receiving this letter, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall. Receipts for parts and/or labor are required for consideration of reimbursement.

If you require further information about this recall, reimbursement of a pre-notification remedy associated with this recall, or experience any difficulty in making arrangements for this repair, please contact: Peterbilt Motors Company, 1700 Woodbrook St, Denton, TX 76205, Attn: Customer Services Department, phone 940-591-4220.

If you conclude that Peterbilt has not enabled you to remedy this defect in a reasonable time and without charge, you may submit a complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, DC 20590, or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.

Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. If you no longer own this vehicle, we would appreciate your advising us of the new owner if you know their name.

We apologize for any inconvenience this preventive procedure may cause and thank you for your participation in helping Peterbilt provide the highest levels of customer satisfaction and service expertise. We value your business and appreciate your ongoing loyalty to Peterbilt and its dealer network. Industry-leading quality, performance and reliability are hallmarks of Peterbilt products, and we thank you for making Peterbilt your truck of choice.

Sincerely,

 

Michelle Ponsonby

Director of Customer Service

Peterbilt Motors Company

Our records indicate that these vehicles are affected by 19PBF and are owned by

 

Scan this QR code to open the Peterbilt Dealer Locator.

 

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January 31, 2020

IMPORTANT SAFETY RECALL

Interim Notification

 

This notice applies to your vehicle. Your VIN(s) can be found on the bottom or back of this page.

 

Subject:

Safety Recall 19PBF Model 520 RHSU Front Spring Bracket NHTSA 19V917 EXPIRATION DATE:  NONE

 

Subject:

 

Dear Peterbilt Customer,

You are receiving this notice in accordance with the National Traffic and Motor Vehicle Safety Act.

Peterbilt has decided that a defect, which relates to motor vehicle safety, may exist in certain Model 520 vehicles with right-hand standup configuration (RHSU) manufactured between June 15, 2018 and February 14, 2019. Your vehicle may have an incorrect front spring bracket installed, which prevents proper installation of the steering gear assist bracket on the right-hand side.

The improperly mounted steering assist cylinder bracket may break and cause damage to surrounding components and/or lock up the steering, increasing the risk of a crash.

What is the problem?	Improperly supported steering gear assist bracket
What will your dealer do?	When parts become available for this repair, your dealer will inspect your vehicle for the issue, and if needed, drill and tap holes for additional support for the steering assist bracket.
What should you do?	There is no action required on your part at this time.

 

Peterbilt Motors Company has initiated this recall to remedy the defect with no charge to you. Currently, parts are unavailable to correct this condition. However, Peterbilt is required to notify customers of the existence of the identified safety defect. You will be notified by mail when the parts become available. 

If you had this repair performed before receiving this letter, you may be eligible to receive reimbursement for the cost of obtaining a prenotification remedy of the problem associated with this recall. Receipts for parts and/or labor are required for consideration of reimbursement.

If you require further information about this recall, reimbursement of a pre-notification remedy associated with this recall, or experience any difficulty in making arrangements for this repair, please contact: Peterbilt Motors Company, 1700 Woodbrook St, Denton, TX 76205, Attn: Customer Services Department, phone 940-591-4220.

If you conclude that Peterbilt has not enabled you to remedy this defect in a reasonable time and without charge, you may submit a complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, DC 20590, or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.

Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. If you no longer own this vehicle, we would appreciate your advising us of the new owner if you know their name.

We apologize for any inconvenience this preventive procedure may cause and thank you for your participation in helping Peterbilt provide the highest levels of customer satisfaction and service expertise. We value your business and appreciate your ongoing loyalty to Peterbilt and its dealer network. Industry-leading quality, performance and reliability are hallmarks of Peterbilt products, and we thank you for making Peterbilt your truck of choice.

 

Sincerely,

 

Michelle Ponsonby

Director of Customer Service

Peterbilt Motors Company

 

Our records indicate that these vehicles are affected by 19PBF and are owned by

 

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2 Affected Products

Vehicle

MAKE	MODEL	YEAR
PETERBILT	520	2018-2019

 

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8 Associated Documents

Recall Quarterly Report #1, 2020-1

RCLQRT-19V917-7809.PDF 211.127KB

 

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Owner Notification Letter(Part 577)

RCONL-19V917-3578.pdf 154.898KB

 

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Manufacturer Notices(to Dealers,etc)

RCMN-19V917-8114.pdf 357.719KB

 

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Interim Owner Notification Letter(Part 577)

RIONL-19V917-9821.pdf 288.739KB

 

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Recall Acknowledgement

RCAK-19V917-5688.pdf 245.308KB

 

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Defect Notice 573 Report

RCLRPT-19V917-1709.PDF 212.834KB

 

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Recall Quarterly Report #2, 2020-2

RCLQRT-19V917-6952.PDF 211.228KB

 

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Recall Quarterly Report #3, 2020-3

RCLQRT-19V917-3029.PDF 211.313KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V917&docType=RCL

 

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