February 2, 2018

Gear Display may not be Accurate/FMVSS 102, 101

A truck that does not move as expected can increase the risk of a crash.

 

NHTSA Campaign Number: 18V092

Manufacturer PACCAR Incorporated

Components ELECTRICAL SYSTEM, POWER TRAIN

Potential Number of Units Affected 1,938

 

Summary

PACCAR Incorporated (PACCAR) is recalling certain 2017-2018 Kenworth T680 and T880 trucks, and Peterbilt 567 and 579 trucks, all equipped with an automated Eaton UltraShift Plus or Eaton Advantage Transmission with right hand stalk shifter. The display that indicates which transmission gear the driver selected may display incorrectly. The display can indicate ‘N’ when the shifter is set into ‘D’ or ‘R’, and the as a result, the truck will not move. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 102, “Transmission Shift Lever Sequence/Starter Interlock/Transmission Braking Effect,” and number 101, “Control and Displays.”

 

Remedy

PACCAR will notify owners, and dealers will install a transmission software update, free of charge. The recall began on March 9, 2018. Owners may contact Kenworth customer service at 1-425-828-5000 or Peterbilt customer service at 1-940-591-4220. PACCAR’s numbers for this recall is 18KWA and 118-A.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

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March 9, 2018

IMPORTANT SAFETY RECALL

 

Subject:

Safety Recall 118-A – Eaton Ultrashift Plus and Advantage Transmissions with RH Stalk Shifter NHTSA Recall number   18V092 This notice applies to your vehicle

 

Dear Peterbilt Customer,

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

Peterbilt Motors Company has decided that certain Models 579 and 567 vehicles Model Year 2017 and 2018 manufactured between November 17, 2016 and December 31, 2017 with Eaton Ultrashift Plus and Eaton Advantage transmissions fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 102, “Transmission Shift Lever Sequence/Starter Interlock/Transmission Braking Effect,” and number 101, “Control and Displays.” Your vehicle has been identified as having one of these transmissions. The D-N-R dash display may not match the gear selected on the RH Stalk Shifter. There is NOT a risk of unintended movement of the vehicle.

In the situation described above the transmission itself will remain in neutral until the service brake (i.e. foot valve) is applied and the RH Stalk Shifter is cycled through the “N” (neutral) position and then back into gear (i.e. “D” or “R”). If the vehicle does not move when expected, there is an increased risk of a crash.

The problem is …	The D-N-R dash display may not match the gear selected on the RH Stalk Shifter
What your dealer will do …	Dealers will update the software
What you must do …	Contact your Peterbilt Dealer to schedule an appointment for repair

 

Peterbilt has initiated a noncompliance recall to update the software to correct the issue. This repair should take approximately 1.0 Hours labor and will be performed at no charge to you. Please contact your Peterbilt dealer immediately to schedule an appointment for this repair. To find your nearest Peterbilt dealer, please visit Dealer Locator at www.Peterbilt.com. If you had this repair performed before you received this letter, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall.

If you require further information about this recall, reimbursement of a pre-notification remedy associated with this recall or experience any difficulty in making arrangements for this repair, please contact: Peterbilt Motors Company, 1700 Woodbrook St, Denton, TX 76205, Attn: Customer Services Department, phone 940-591-4220.

If you conclude that Peterbilt Motors Company has not enabled you to remedy this noncompliance in reasonable time and without charge, you may submit a complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, DC 20590, or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.

Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. If you no longer own this vehicle, we would appreciate your advising us of the new owner if you know their name.

We apologize for any inconvenience this preventive procedure may cause and thank you for your participation in helping Peterbilt provide the highest levels of customer satisfaction and service expertise.

We value your business and appreciate your ongoing loyalty to Peterbilt and its dealer network. Industry-leading quality, performance and reliability are hallmarks of Peterbilt products, and we thank you for making Peterbilt your truck of choice. Sincerely,

Doug Gunter

Director of Customer Service Peterbilt Motors Company

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March 7, 2018

IMPORTANT SAFETY RECALL

 

Subject:

Safety Recall 18KWA – Eaton UltraShift PLUS and Fuller Advantage Transmissions with Right Hand (RH) Stalk Shifter NHTSA Recall number 18V092 This notice applies to your vehicle; VIN:

 

Dear Kenworth Customer,

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

Kenworth Truck Company has decided that a defect, which relates to motor vehicle safety, exists in certain Model Year 2017, 201 8, and 2019 T680 and T880 vehicles manufactured from 11/16/2016 through 12/22/2017 with Eaton UltraShift PLUS and Eaton Fuller Advantage transmissions. The vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 101 & 102, “Control and Displays” & “Transmission Shift Lever Sequence/Starter Interlock/Transmission Braking Effect,” respectively.

Under certain conditions, the D-N-R (Drive-Reverse-Neutral) display in the instrument cluster may incorrectly illuminate the “N” on the display when the transmission RH Stalk Shiftershifier is in the “D” or “R” position. This could create operator confusion, increasing the risk of injury and/or poperty damage. Your vehicle has been identified as having one of these transmissions.

In the situation described above, the transmission itself will remain in neutral until the service brake (i.e. foot valve) is applied and the RH Stalk Shifter is cycled through the “N” (neutral) position and then back into gear (i.e. “D” or “R”). If the vehicle does not move when expected, there is an increase risk of a crash.

The problem is… What your dealer will do… What you must do …

The D-N-R dash display may not match the gear selected on the RH Stalk Shifter. Dealers will update the software Contact your Kenworth Dealer to schedule an appointment for repair

 

Kenworth has initiated a non-compliance recall to remedy the defect. Please contact your nearest Kenworth dealer. To find your nearest Kenworth dealer, please visit Dealer Locator at www.Kenworth.com. This repair may take up to 1.0 hour of labor depending on vehicle configuration and dealer scheduling. This repair will be performed at no charge to you. If you had this repair performed before you received this letter, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall. Reciepts for parts and/or labor are required for consideration of reimbursement.

If you require further information about this recall, reimbursement of a pre-notification remedy associated with this recall, or experience any difficulty in making arrangements for this repair, please contact Kenworth Customer Service using one of the following:

Email: Kenworth.Customer.Service@paccar.com with the bulletin number in the subject line

or

Mail: Kenworth Truck Company, P.O. Box 1000, Kirkland, WA 98083-1000, Attn: Customer Service Department

or

Phone: 425-828-5000

 

If you conclude that Kenworth Truck Company has not enabled you to remedy this defect in reasonable time and without charge, you may submit a complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, DC 20590, or call the toll free Vehicle safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.

Federal regulation requires that any vehicle lessor receiving this recall notice must forvvard a copy of this notice to the lessee within ten days. If you no longer own this vehicle, we would appreciate your advising us of the new owner if you know their name.

We regret any inconvenience that this work may cause you and appreciate your cooperation in this matter.

Thank you,

Shondip Chakravarty
Director of Customer Service
Kenworth Truck Company

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8 Affected Products

Vehicles

KENWORTH	T680	2017-2018
KENWORTH	T880	2017-2018
PETERBILT	567	2017-2018
PETERBILT	579	2017-2018

 

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8 Associated Documents

Non-Compliance Notice 573 Report/FMVSS 102, 101

RCLRPT-18V092-3556.PDF 216.233KB

 

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Recall Acknowledgement

RCAK-18V092-6950.pdf 247.729KB

 

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Owner Notification Letter(Part 577)

RCONL-18V092-6050.pdf 1403.194KB

 

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Owner Notification Letter(Part 577)

RCONL-18V092-4776.pdf 155.653KB

 

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ISSUED Renotification Notice

RCRN-18V092-6256.pdf 24.365KB

 

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Recall Quarterly Report #2, 2018-2

RCLQRT-18V092-3189.PDF 214.634KB

 

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Recall Quarterly Report #1, 2018-1

RCLQRT-18V092-6433.PDF 214.531KB

 

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Recall Quarterly Report #4, 2018-4

RCLQRT-18V092-3881.PDF 211.457KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=18V092&docType=RCL

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