January 23, 2020 NHTSA CAMPAIGN NUMBER: 20V037000
WiFi Prep Improper Circuit Protection
In the event of a short circuit in the wiring, there may be an increased risk of fire.
NHTSA Campaign Number: 20V037
Manufacturer Keystone
RV Company
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 1,112
Summary
Keystone RV Company (Keystone) is recalling certain 2020 Crossroads Cameo (models 3201RL, 320RL, 3701RL, 370RL, 3801RK, 380RK, 3891MK, 389MK, 3921BR, 392BR, 3961MB, 396MB, 4021FK, 402FK), Crossroads Cruiser (models 24RL, 27MK, 28BH, 28BH, 28RD, 28RKS, 29RK, 29SI, 30BH, 30RLS, 3311RD, 3391RL, 33BHB, 3851BL, 385BL), Crossroads Hampton (models 364MBL, 370FDL, 371FKL, 372FDB, 374BAR, 375DBL), Crossroads Volante (models 240RL, 270BH, 28BH, 295BH, 310BH, 3201IK, 3251RD, 325RD, 325RL, 326RK, 329DB, 32SB, 33DB, 3601LF, 360DB, 360LF, 370BR, 3801MD, 3851FL, 3861BL), Crossroads Redwood (models 3901MB, 3951MB, 3981FK, 3951WB, 3901WB, 3991RD, 400LK, 4001LK, 391RL, 390MB, 390WB) and Crossroads Sunset (models 185RK, 186BH, 212RB, 215BH, 222RB, 242BH, 253RB, 257FK, 259RL, 272BH, 285CK, 288BH, 289QB, 291RK, 309RK, 330SI, 331BH, 332QB) trailers.
The WiFi prep wiring may have improper circuit protection between the Wi-Fi switch and the Wi-Fi prep.
Remedy
Keystone will notify owners, and dealers will correct the circuit protection, free of charge. The recall began March 3, 2020. Owners may contact Keystone customer service at 1-866-425-4369. Keystone’s number for this recall is 20-368.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
2/18/20
Keystone RV Company
SAFETY ADVISORY # 20-368
Crossroads Wi-Fi Prep
Keystone is conducting a voluntary RECALL notification campaign in accordance with the National Highway Transportation and Safety Act. It has been decided the vehicles in this recall population may have wiring for the Wi-Fi prep that was not installed according to code. The 18 gauge wiring from the Wi-Fi switch to the Wi-Fi prep is currently on the 15 amp accessory circuit and requires a maximum fuse protection of 7.5 amps for that portion of the circuit. If the Wi-Fi prep wires short together, there is an increased risk of damage or fire to the unit. In the event of a high resistance short the condition would lead to an increased risk of damage or fire.
| Year | Model | Serial Number Range |
| 2020 | Cameo 3201RL, 320RL, 3701RL, 370RL, 3801RK, 380RK, 3891MK, 389MK,3921BR, 392BR, 3961MB, 396MB, 4021FK, 402FK | L9310150 – L9310220 |
| 2020 | Cruiser 24RL, 27MK, 28BH, 28BH, 28RD, 28RKS, 29RK, 29SI, 30BH, 30RLS, 3311RD, 3391RL, 33BHB, 3851BL, 385BL | L6320220 – L9320346 |
| 2020 | Hampton 364MBL, 370FDL, 371FKL, 372FDB, 374BAR, 375DBL | L5330082 – L5330184 |
| 2020 | Redwood 3901MB, 3951MB, 3981FK, 3951WB, 3901WB, 3991RD, 400LK, 4001LK, 391RL, 390MB, 390WB | L9340088 – L9340125 |
| 2020 | Sunset 185RK, 186BH, 212RB, 215BH, 222RB, 242BH, 253RB, 257FK, 259RL, 272BH, 285CK, 288BH, 289QB, 291RK, 309RK, 330SI, 331BH, 332QB | L5350858 – L5351441 |
| 2020 | Volante 240RL, 270BH, 28BH, 295BH, 310BH, 3201IK, 3251RD, 325RD, 325RL, 326RK, 329DB, 32SB, 33DB, 3601LF, 360DB, 360LF, 370BR, 3801MD, 3851FL, 3861BL | L6360479 – L9360667 |
Parts Required: 1 – KRV # 580102 – Fuse – Holder – 5 Amp Max – w/5 Amp Fuse & 5 Amp Tag – 14G Wire (This part may be ordered in bulk without a VIN)
Wire connectors and the above fuse holder can be used from the dealership’s stock parts.
Tools Required: – Screw gun – Wire cutter – Crimper
Note – Check serial number on Key Express to verify the campaign is open. Some vehicles were repaired before they left Keystone.
When performing warranty or recall service, please make certain that appropriate Personal Protective Equipment (PPE) is used.
The remedy is to remove the black Winegard Wi-Fi switch and add a 5amp inline fuse to the 18 gauge wire going to the roof for circuit protection.
REPAIR INSTRUCTIONS
Step 1
Locate the trailer on a level, flat, hard surface. Chock the wheels.
Step 2
Disconnect the 12VDC and 120VDC power to the unit.
Step 3
Locate the black Winegard switch for the Wi-Fi prep and remove it from the wall, Figure 1.
Step 4
Find the red 18 gauge wire on the back of the switch and add KRV # 580102 – Fuse – Holder – 5 Amp Max inline, using the proper sized wire connectors, Figure 2.
Step 5
Reinstall the black Winegard Wi-Fi switch and proceed to Warranty Reimbursement instructions.
WARRANTY REIMBURSEMENT
REPAIR
Submit the claim on Key Express using Flat Rate Code # 7136842B
In the Complaint section note: Safety Advisory # 20-368
In the Cause section note: Wi-Fi prep wiring has improper circuit protection
In the Correction section note: Added inline fuse for proper circuit protection
The amount of time authorized for this repair is 0.5 hour.
Please call Keystone RV Customer Service at (844) 361-8455 if you have any questions.
| RECREATIONAL VEHICLE SAFETY RECALL NOTICE Safety Recall: 20V-037 March 3, 2020 |
IMPORTANT SAFETY RECALL
«Owner_name»
«Street»
«Street_2»
«City», «State» «Zip»
This notice applies to your vehicle: «VIN»
Dear «Owner_name»:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2020 CrossRoads Cameo, Cruiser, Hampton, Redwood, Sunset, and Volante Fifth Wheels and Travel Trailers. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.
| Reason for this recall | It has been decided the vehicles in this recall population may have wiring for the Wi-Fi prep that was not installed according to code. The 18 gauge wiring from the Wi-Fi switch to the Wi-Fi prep is currently on the 15 amp accessory circuit and requires a maximum fuse protection of 7.5 amps for that portion of the circuit. If the Wi-Fi prep wires short together, there is an increased risk of damage or fire to the unit. |
| What we will do | Keystone representatives have been in contact with the staff at your selling dealership regarding this situation. The remedy is to remove the Wi-Fi switch and add a 7.5 amp fuse to the outgoing 18 gauge wire. The service and parts required for this corrective action will be provided at no charge to you. |
| What we need you to do | As a precaution do not turn on the switch for the Wi-Fi prep until the circuit protection for the WiFi can be added. As soon as possible, please make an appointment to have your RV serviced by your dealership. The labor time to perform this correction is approximately 1 hour. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your RV for this repair. |
| If you have questions | Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence.
Keystone |
If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-3274236 (TTY: 1-800-424-9153; or go to https://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Thank you for your attention and cooperation in this matter.
Sincerely,
KEYSTONE RV COMPANY
Rick Deisler
Vice President Service Operations
cc: National Highway Traffic Safety Administration (NHTSA)
PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com
| RECREATIONAL VEHICLE SAFETY RECALL NOTICE Safety Recall: US: 20V-037 March 3, 2020 |
SAFETY ADVISORY 20-368
«Dealer_name»
ATTN: Service Manager
«Street»
«Street_2»
«City», «State» «Zip»
«Country»
Dear «Dealer_name»,
Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model
2020 CrossRoads Cameo, Cruiser, Hampton, Redwood, Sunset, and Volante Fifth Wheels and Travel Trailers. As a result, Keystone RV is conducting a safety recall.
| Reason for this recall | It has been decided the vehicles in this recall population may have wiring for the Wi-Fi prep that was not installed according to code. The 18 gauge wiring from the Wi-Fi switch to the Wi-Fi prep is currently on the 15 amp accessory circuit and requires a maximum fuse protection of 7.5 amps for that portion of the circuit. If the Wi-Fi prep wires short together, there is an increased risk of damage or fire to the unit. The remedy is to remove the Wi-Fi switch and add a 7.5 amp fuse to the outgoing 18 gauge wire. The vehicles included in the recall are: |
| Year | Model | Serial Number Range |
| 2020 | Cameo 3201RL, 320RL, 3701RL, 370RL, 3801RK, 380RK, 3891MK, 389MK,3921BR, 392BR, 3961MB, 396MB, 4021FK, 402FK | L9310150 – L9310220 |
| 2020 | Cruiser 24RL, 27MK, 28BH, 28BH, 28RD, 28RKS, 29RK, 29SI, 30BH, 30RLS, 3311RD, 3391RL, 33BHB, 3851BL, 385BL | L6320220 – L9320346 |
| 2020 | Hampton 364MBL, 370FDL, 371FKL, 372FDB, 374BAR, 375DBL | L5330082 – L5330184 |
| 2020 | Redwood 3901MB, 3951MB, 3981FK, 3951WB, 3901WB, 3991RD, 400LK, 4001LK, 391RL, 390MB, 390WB | L9340088 – L9340125 |
| 2020 | Sunset 185RK, 186BH, 212RB, 215BH, 222RB, 242BH, 253RB, 257FK, 259RL, 272BH, 285CK, 288BH, 289QB, 291RK, 309RK, 330SI, 331BH, 332QB | L5350858 – L5351441 |
| 2020 | Volante 240RL, 270BH, 28BH, 295BH, 310BH, 3201IK, 3251RD, 325RD, 325RL, 326RK, 329DB, 32SB, 33DB, 3601LF, 360DB, 360LF, 370BR, 3801MD, 3851FL, 3861BL | L6360479 – L9360667 |
Our records indicate unit(s) sold or in your present lot inventory fall within this range, which will require immediate preventative action. Important: If some of the units are still in your inventory, Federal Law requires you to complete the recall service on those units before retail delivery. The unit VIN(s) our records indicate are presently in your inventory or have been sold are as follows:
— Serial numbers with ‘*’ have been retail sold —
Claims for the units which have been serviced must be submitted. Claims submitted will be used by Keystone to record recall service completions and provide dealer payments. Enclosed is a copy of the Safety Advisory #20-368, which details how to remedy the situation and the proper reimbursement procedures.
We apologize for any inconvenience this situation may cause and greatly appreciate your cooperation. Should you have any questions or concerns regarding this correspondence or the enclosed Safety Advisory, please feel free to contact us.
Sincerely,
Rick Deisler
Vice President Service Operations
cc. National Highway Traffic Safety Administration (NHTSA)
cc. Transport Canada
PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com
| RECREATIONAL VEHICLE SAFETY RECALL NOTICE Safety Recall: 20V-037 March 3, 2020 |
| Year | Model | Serial Number Range |
| 2020 | Cameo 3201RL, 320RL, 3701RL, 370RL, 3801RK, 380RK, 3891MK, 389MK,3921BR, 392BR, 3961MB, 396MB, 4021FK, 402FK | L9310150 – L9310220 |
| 2020 | Cruiser 24RL, 27MK, 28BH, 28BH, 28RD, 28RKS, 29RK, 29SI, 30BH, 30RLS, 3311RD, 3391RL, 33BHB, 3851BL, 385BL | L6320220 – L9320346 |
| 2020 | Hampton 364MBL, 370FDL, 371FKL, 372FDB, 374BAR, 375DBL | L5330082 – L5330184 |
| 2020 | Redwood 3901MB, 3951MB, 3981FK, 3951WB, 3901WB, 3991RD, 400LK, 4001LK, 391RL, 390MB, 390WB | L9340088 – L9340125 |
| 2020 | Sunset 185RK, 186BH, 212RB, 215BH, 222RB, 242BH, 253RB, 257FK, 259RL, 272BH, 285CK, 288BH, 289QB, 291RK, 309RK, 330SI, 331BH, 332QB | L5350858 – L5351441 |
| 2020 | Volante 240RL, 270BH, 28BH, 295BH, 310BH, 3201IK, 3251RD, 325RD, 325RL, 326RK, 329DB, 32SB, 33DB, 3601LF, 360DB, 360LF, 370BR, 3801MD, 3851FL, 3861BL | L6360479 – L9360667 |
Recall Population
Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in the vehicles listed above. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.
| Reason for this recall | It has been decided the vehicles in this recall population may have wiring for the Wi-Fi prep that was not installed according to code. The 18 gauge wiring from the Wi-Fi switch to the Wi-Fi prep is currently on the 15 amp accessory circuit and requires a maximum fuse protection of 7.5 amps for that portion of the circuit. If the Wi-Fi prep wires short together, there is an increased risk of damage or fire to the unit. |
| What we will do | Keystone representatives have been in contact with the staff at your selling dealership regarding this situation. The remedy is to remove the Wi-Fi switch and add a 7.5 amp fuse to the outgoing 18 gauge wire. The service and parts required for this corrective action will be provided at no charge to you. |
| What we need you to do | As a precaution do not turn on the switch for the Wi-Fi prep until the circuit protection for the Wi-Fi can be added. As soon as possible, please make an appointment to have your RV serviced by your dealership. The labor time to perform this correction is approximately 1 hour. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your RV for this repair. |
| If you have questions | Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence. Keystone Customer Service is available toll-free at 1-866-425-4369. |
If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153; or go to https://www.safercar.gov.)
PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com
6 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| CROSSROADS | CAMEO | 2020 |
| CROSSROADS | CRUISER | 2020 |
| CROSSROADS | HAMPTON | 2020 |
| CROSSROADS | REDWOOD | 2020 |
| CROSSROADS | SUNSET | 2020 |
| CROSSROADS | VOLANTE | 2020 |
13 Associated Documents
Manufacturer Notices(to Dealers,etc)
RCMN-20V037-4728.pdf 113.455KB
Manufacturer Notices(to Dealers,etc)
RCMN-20V037-1313.pdf 187.517KB
ISSUED Owner Notification Letter(Part 577)
RCONL-20V037-6498.pdf 108.48KB
Part 577 Owner Notification Envelope
RONE-20V037-1608.pdf 664.749KB
Remedy Instructions and TSB
RCRIT-20V037-8898.pdf 416.353KB
Miscellaneous Document – tweet screenshot
RMISC-20V037-1578.pdf 17.136KB
Defect Notice 573 Report
RCLRPT-20V037-2058.PDF 217.588KB
Recall Acknowledgement
RCAK-20V037-1793.pdf 245.201KB
Miscellaneous Document
RMISC-20V037-6124.pdf 66.796KB
Recall Quarterly Report #2, 2020-2
RCLQRT-20V037-1198.PDF 211.234KB
Recall Quarterly Report #1, 2020-1
RCLQRT-20V037-5493.pdf 210.84KB
Recall Quarterly Report #3, 2020-3
RCLQRT-20V037-5755.PDF 211.318KB
Recall Quarterly Report #4, 2020-4
RCLQRT-20V037-7717.PDF 211.434KB
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