February 7, 2018
Tires with Incorrect Load Rating Installed
The incorrect tires may be overloaded, possibly resulting in tire failure, increasing the risk of a crash.
NHTSA Campaign Number: 18V095
Manufacturer Keystone
RV Company
Components TIRES
Potential Number of Units Affected 882
Summary
Keystone RV Company (Keystone) is recalling certain 2018 Crossroads Sunset trailers. These trailers may have Sterling Sport tires that are rated for 1760 lbs. instead of tires that are rated for 2040 lbs. as intended.
Remedy
Keystone will notify owners, and dealers will replace the tires with the correct load rated tires, free of charge. The recall began on March 13, 2018. Owners may contact Keystone customer service at 1-866-425-4369. Keystone’s number for this recall is 18-313.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: 18V-095
Safety Advisory: 18-313
March 13, 2018
IMPORTANT SAFETY RECALL
«Owner_name»
«Street»
«Street_2»
«City», «State» «Zip»
This notice applies to your vehicle: «VIN» Dear «Owner_name»:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2018 Crossroads Sunset Travel Trailers. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.
| Reason for this recall | It has been decided the vehicles in this recall population may have been manufactured with Sterling Sport tires provided by Lionshead Specialty Tire and Wheel (Lionshead) rated for 1760 lbs. instead of tires rated for 2040 lbs. These insufficient load range tires were inadvertently mixed in with the correct load range tires by Lionshead. An overloaded tire leads to an increased risk of tire failure, property damage and/or vehicle crash. |
| What we will do | Keystone representatives have been in contact with the staff at your selling dealership regarding this situation. The remedy is to replace the tires with the correct ones supplied by Keystone. The service and parts required for this corrective action will be provided at no charge to you. |
| What we need you to do | As soon as possible, please make an appointment to have your RV serviced by your dealership. The labor time to perform this correction is approximately a 2 hours. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your RV for this repair. |
| If you have questions | Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence. Keystone Customer Service is available toll-free at 1-866-425-4369. |
If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153; or go to https://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Thank you for your attention and cooperation in this matter.
Sincerely,
KEYSTONE RV COMPANY
Rick Deisler
Vice President Service Operations
cc: National Highway Traffic Safety Administration (NHTSA)
PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com
1 Affected Product
Vehicle
| CROSSROADS | SUNSET | 2018 |
10 Associated Documents
Recall Quarterly Report #1, 2018-1
RCLQRT-18V095-2296.PDF 214.507KB
Remedy Instructions and TSB
RCRIT-18V095-7616.pdf 255.617KB
Manufacturer Notices(to Dealers,etc)
ISSUED Owner Notification Letter(Part 577)
RCONL-18V095-7939.pdf 85.225KB
Miscellaneous Document- SAFETY ADVISORY 18-313 Email
RMISC-18V095-7893.pdf 193.655KB
Miscellaneous Document- 18-313 Sunset Lionshead Tweet
RMISC-18V095-6057.pdf 27.075KB
Miscellaneous Document
RMISC-18V095-2664.pdf 63.611KB
Defect Notice 573 Report
RCLRPT-18V095-8983.PDF 216.029KB
Recall Acknowledgement
RCAK-18V095-2643.pdf 245.886KB
Recall Quarterly Report #5, 2019-1
RCLQRT-18V095-4385.PDF 211.536KB
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