Loss of Hydraulic Steering Assist – 2014-2019 Rosenbauer Emergency Response Commander Vehicles

January 23, 2020 NHTSA CAMPAIGN NUMBER: 20V040000

Loss of Hydraulic Steering Assist

A loss of hydraulic steering assist can increase the risk of a crash.

 

NHTSA Campaign Number: 20V040

Manufacturer Rosenbauer America

Components STEERING, SUSPENSION

Potential Number of Units Affected 399

 

Summary

Rosenbauer America (Rosenbauer) is recalling certain 2014-2019 Emergency Response Commander vehicles equipped with Reyco front suspensions. The front shocks may separate from their upper mount on the front suspension. The loose shock may contact and damage the steering gear housing, possibly causing a steering fluid leak and a loss of power steering assist.

 

Remedy

Rosenbauer will notify owners, and Reyco dealers will install a new bolt, nut, hardened washer, and shim, free of charge. The recall began February 6, 2020. Owners may contact Reyco customer service at 1-765-543-5815 or Rosenbauer customer service at 1-877-543-5591.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

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Technical Service Bulletin 19 002
Date: 07/17/2019
REV: OR

 

Subject: Upper Shock Mounting Hardware

Condition: The upper shock mounting hardware may come loose over time due improper joint clamp load.

Applies To: Fire Truck IFS 20k and 24k Models

Mfg Date Range:  2014to July 2019.

Vocation: Fire Apparatus

Purpose: To provide instruction for inspection and repair of the effected joint.

 

Please Read the Entire Tech Tip Before Proceeding With Any Work. Follow industry standards regarding safety equipment and procedures.

 

Inspection and Repair should be conducted immediately.

 

Tools Needed:

1. 5/8″ hex (Allen) drive socket. Example Snap-On item # SA20E
2. Yi” or %” drive torque wrench – 250 ft-lbs capable
3. Yi” or %” breaker bar
4. W’ drive, 12″ long extension
5. 1 1/16″ box end wrench or similar torque drive adaptor for a socket.

 

Parts:

Kit #K715183 that includes the following:

(2) 714189-01 -Long Spacers
(2) 714190-01 – Sho1t Spacers
(2) 715176-01 – Socket head bolts
(2) 710356-01 – Ny-lock nuts
( 1) D7 l 5182 – Installation Instruction

Also include in the above kit are shims to address any variations in the width of cradle pocket (reference Step 2 and 5 below).

(2) 714198-01-0.020″ Shim
(2) 714199-01 -0.032″ Shim
(2) 714200-01 – 0.062″ Shim
(3) 714201-01-0.125″ Shim
(1) 715181-01 – “Go-No Go” Gage for use in Step 2.

 

Replacement:

1. Remove and discard upper shock absorber eyelet hardware (nut, bolt, and spacers).
2. Use the 715181-01 “Go-No Go” Gage to check the width of the pocket near the bolt holes.
   1. If the gage slips into the pocket, then the pocket is too wide and a shim will be needed to close the gap.
   2. If needed, add shims between one of the spacers and the pocket inside face during reassembly such that the gap between the spacer and the pocket wall is minimized. Use one of the 0.062 shims (#714200-01) if necessary to check that the gap is less than 0.062″ (Placing the shims against either the front or rear mount is acceptable).
3. Install new hardware including spacers and shims from kit as shown below.
   1. Note: One 714201-01 shims must be installed under the head of each 715176-01 Bolt.
   2. Assembly tip: Insert bolt through the rear tab enough to hang needed shims and short spacer, place shock in position, advance bolt to engage shock, position long spacer, push bolt through front tab, and install nut.

 

4. Using a socket extension thru the access holes in the cradle, torque the head of the bolt to between 245 and 260 ft-lbs while holding the nut with a wrench.
5. Repeat Steps I through 4 on the opposite side.

 

Labor Allowance: 0.7 hr not to exceed $85.00.

Note: To further assist our customers, if three (3) or more trucks are in close proximity, please contact Reyco Granning Warranty at (417) 466-1015 or email [email protected] to arrange for a Reyco Granning Field Service Representative to conduct the repair.

For coverage please supply the following info with warranty claim and submit to chassis manufacturer.

1. Suspension serial number, located on tag at front of suspension
2. In Service Date
3. Inspection/repair date
4. Vehicle mileage

 

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6 Affected Products

Vehicle

MAKE	MODEL	YEAR
ROSENBAUER	COMMANDER	2014-2019

 

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8 Associated Documents

Defect Notice 573 Report

RCLRPT-20V040-8166.PDF 213.872KB

 

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Recall Acknowledgement

RCAK-20V040-8463.pdf 178.773KB

 

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Recall 573 Report- AMENDMENT 1

RCLRPT-20V040-7878.PDF 213.87KB

 

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Recall Quarterly Report #3, 2020-3

RCLQRT-20V040-6660.PDF 211.303KB

 

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Recall Quarterly Report #1, 2020-1

RCLQRT-20V040-6205.PDF 211.222KB

 

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Recall Quarterly Report #2, 2020-2

RCLQRT-20V040-2099.PDF 211.222KB

 

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Remedy Instructions and TSB

RCRIT-20V040-8061.pdf 1070.098KB

 

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Recall Quarterly Report #4, 2020-4

RCLQRT-20V040-5903.PDF 211.41KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V040&docType=RCL

 

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Last update on 2026-05-27 / Affiliate links / Images from Amazon Product Advertising API

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