February 14, 2018
Anti-Pinch Strip May Not Function
If the doorway strip does not function properly, there is an increased risk of a pinch injury.
NHTSA Campaign Number: 18V106
Manufacturer Setra of North America
Components STRUCTURE
Potential Number of Units Affected 429
Summary
Setra of North America (Setra) is recalling certain 2006-2010 S417 vehicles. The doorway strip that prevents a pinch injury from the outward swiveling entry door may not function properly.
Remedy
Setra will notify owners, and dealers will, retrofit a bridging cable to the door control unit that will prevent deactivation of the anti-entrapment strip, free of charge. The recall began on March 16, 2018. Owners may contact Setra customer service at 1-800-241-2947. Setra’s number for this recall is 72.4M10699A.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
L U X U R Y C O A C H E S
March 16, 2018
«CUSTOMER_NAME»
«ATTENTION»
«ADDRESS»
«CITY», «STATE» «ZIP»
«COUNTRY»
IMPORTANT SAFETY RECALL
This notice applies to your vehicle [«UNIT»]
SUBJECT: SAFETY RECALL OF 2006~2010 SETRA S417 COACHES
| Ref.: | NHTSA recall reference # 18V-106 Transport Canada recall # 2018-089 Setra Bulletin # TI 72.40M10699A |
Dear Setra Owner,
This notice is sent to you in accordance with the requirements of the U.S. National Traffic and Motor Vehicle Safety Act and the Canadian Motor Vehicle Safety Act.
Setra has decided that a defect (details below) which relates to motor vehicle safety exists in certain 2006~2010 S417 vehicles. Setra therefore has initiated a recall of these vehicles. Our records indicate that your vehicle is included in this group.
The anti-entrapment strip of the pneumatic outward swiveling entry door may not function after door actuation. If the door does not function as intended, it can increase the risk of injury.
Setra will remedy this by the retrofitting, free of charge, of a bridging cable to the door control unit to avoid the possible deactivation of the anti-entrapment feature. Details are outlined in the repair procedure number TI 72.40M10699A. Please allow for one (1) hour to schedule and complete the repair.
Please contact Setra Customer Service Line at 1-800-241-2947 if you need further information.
Setra strongly urges you to perform the recall inspection work on your vehicle(s) as soon as possible.
For reimbursement of the repair, submission of Setra Warranty Claim Forms may be completed on MCI
’s website at https://fleetsupportiw.mcicoach/iwarranty/signon (click on customer Care System), or a photo copy of the Warranty Claim Form can be mailed / faxed to the Setra Warranty Department. Please refer to TI bulletin 72.40M10699A for complete details.
After contacting Setra Customer Service, if you are still unable to have the safety defect remedied without charge and within a reasonable time, you may submit a complaint to:
For US customers:
You may submit a written complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call 888 327-4236 (TTY: 800-424-9153), or go to https://www.safercar.gov if remedy difficulties exist.
For Canadian customers:
Please contact our customer service at 1-800-241-2947, or for additional information about the recall, you can contact Transport Canada at 1-800-333-0510.
If you are no longer the vehicle owner, or have had a change of address, please complete the reverse side of this letter and return the complete letter in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice, Federal law requires any lessor who receives a notification of a determination of a safety-related defect or noncompliance pertaining to any leased motor vehicle shall send the notice to the lessee within 10 days.
If you have paid to have this recall condition corrected prior to this notice you may be eligible to receive reimbursement. Please see the reverse side of this notice for details.
Please contact your authorized Setra dealer should you have any questions or encounter any difficulty regarding this recall. If your dealer is unable to remedy your situation please contact us at our Setra Customer Service Line at 1-800-241-2947 if you have any questions about this recall.
We apologize for any inconvenience this situation may cause you.
Sincerely
Setra
Warranty Department
5 Affected Products
Vehicle
| SETRA | S417 | 2006-2010 |
12 Associated Documents
Recall Quarterly Report- Report #1, 2018-1
RCLQRT-18V106-2334.PDF 214.508KB
ISSUED Owner Notification Letter(Part 577)
RCONL-18V106-4959.pdf 26.893KB
Miscellaneous Document- Updating vehicle documentation in the “VeDoc” system and updating bus-specific electrical data
RMISC-18V106-8842.pdf 196.852KB
Miscellaneous Document- Retrofitting a cable bridge instructions
RMISC-18V106-2243.pdf 337.073KB
Remedy Instructions and TSB
RCRIT-18V106-9428.pdf 81.545KB
Miscellaneous Document- Wiring diagram AST-p cable bridge
RMISC-18V106-5152.pdf 660.611KB
Defect Notice 573 Report
RCLRPT-18V106-2103.PDF 214.499KB
Recall Acknowledgement
RCAK-18V106-3977.pdf 247.174KB
Recall Quarterly Report #2, 2018-2
RCLQRT-18V106-1368.PDF 214.609KB
Recall Quarterly Report #3, 2018-3
RCLQRT-18V106-2933.PDF 214.705KB
Recall Quarterly Report #4, 2018-4
RCLQRT-18V106-1393.PDF 211.428KB
Recall Quarterly Report #5, 2019-1
RCLQRT-18V106-0844.PDF 211.532KB
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