49-1137 – Rear Ladder May Block Rear Emergency Exit – 2020 Forest River Crusader Recreational Trailers

February 10, 2020 NHTSA CAMPAIGN NUMBER: 20V069000

Rear Ladder May Block Rear Emergency Exit

If the rear window cannot be used to exit the vehicle during an emergency, there would be an increased risk of injury.

 

NHTSA Campaign Number: 20V069

Manufacturer Forest River, Inc.

Components STRUCTURE

Potential Number of Units Affected 20

 

Summary

Forest River, Inc. (Forest River) is recalling certain 2020 Crusader CSF395BHL recreational trailers. The rear ladder may block the window on the rear wall, preventing the window from being used as an emergency exit.

 

Remedy

Forest River will notify owners, and dealers will replace the rear window, free of charge. The recall began March 3, 2020. Owners may contact Forest River customer service at 1-574-862-1025. Forest River’s number for this recall is 49-1137.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

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IMPORTANT SAFETY RECALL

 

NHTSA RECALL: 20V069
CANADA RECALL: 2020-048
FR ID: 49-1137

<<VIN>>
<<OWNER NAME/DEALERNAME>>
<<ADDRESS>>
<<CITY>>, <<ST>> <<ZIP-XXX>>

 

2/20/2020

This Notice applies to your vehicle VIN listed above.

Dear Forest River Customer:

This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This notice is also sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Forest River – Office of Corporate Compliance (“OCC”) has decided that a defect, which relates to the motor vehicle safety, exists in certain 2020 model year Crusader CSF395BHL Travel Trailers. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.

 

WHAT IS THE DEFECT/NONCOMPLIANCE?

The rear ladder blocks the operation of the egress window on the rear wall not allowing a secondary means of escape from the vehicle.

 

EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL.

An operator may not be able to utilize the egress window as intended during an emergency, which may increase the risk of personal injury, or death.

 

WHAT IS FOREST RIVER AND OUR DEALERSHIPS GOING TO DO?

Forest River is notifying dealerships of the recall. You may have the recall corrected at any Forest River dealership. However, it is preferable if you have your selling dealership perform the remedy. Forest River will provide the proper egress window, and remedy instructions to our Dealers. Forest River completely covers your cost for the remedy; you will not receive any bill of sale for anything covered under the above recall number.

 

WHAT SHOULD YOU DO?

Please contact your dealer without delay and request a service appointment to schedule an appointment to have the window installed. The vehicle Owner is responsible for making arrangements to have the work completed.  Please state you have been notified by Forest River of having a recall in process for your vehicle and provide the recall number for the dealership.  It is also helpful to the dealership to have a copy of this letter when you take your vehicle in for the recall remedy.

You may also visit www.forestriverinc.com for dealer locations.

 

HOW LONG WILL THE REMEDY PROCESS TAKE?

The estimated time of repair is 1.00 hours.  However, the dealership may need to keep your vehicle or schedule an appointment with you for a later date to fit into their regular service schedule.

 

WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION?

If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized.

Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall.

 

What if you no longer own this vehicle?

If you no longer own this vehicle and have the address for the current owner, please forward this letter to the new owner within 10 working days after the day in which the notice is received. You have received this letter because government regulations require that a notification is sent to the last known owner of record. Our records indicate that you are the current owner.

PLEASE NOTE: FEDERAL LAW REQUIRES THAT ANY VEHICLE LESSOR RECEIVING THIS RECALL NOTICE MUST FORWARD A COPY OF THIS NOTICE TO THE LESSEE WITHIN TEN DAYS.

 

MAY FOREST RIVER ASSIST YOU FURTHER?

If you have difficulties getting your vehicle repaired, please contact your Forest River Representative listed below:

CONTACT	PHONE
Customer Service	(574) 862-1025

 

If you are still having difficulty getting your vehicle/towable repaired in a reasonable amount of time or without change, you may write to the following address:

For US Owners Please Contact: Administrator National Highway Traffic Safety Administration 1200 New Jersey Ave, S.E. Washington, D.C. 20590Or you may call the toll free Vehicle Safety Hotline at 1-888-327-4236 or (TTY: 1-800-424-9153).Or visit www.safercar.gov and search; Recall ID: 20V069

For Canadian Owners Please Contact: Head of Recalls Motor Vehicle Safety Investigations Laboratory Transport Canada 80 Noël street, Gatineau, Quebec, J8Z 0A1Telephone (800) 333-0510 Facsimile (819) 420-4292Recall ID: 2020-048

 

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IMPORTANT SAFETY RECALL

FOLLOW-UP NOTICE OF SAFETY DEFECT

 

Our records indicate your vehicle has not been remedied; for your Safety and the Safety of others, please have your vehicles’ recall remedied as soon as possible.

 

<<VIN>>
<<OWNER NAME/DEALERNAME>>
<<ADDRESS>>
<<CITY>>, <<ST>> <<ZIP-XXX>>

 

2/20/2020

This Notice applies to your vehicle VIN listed above.

Dear Forest River Customer:

This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This notice is also sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Forest River – Office of Corporate Compliance (“OCC”) has decided that a defect, which relates to the motor vehicle safety, exists in certain 2020 model year Crusader CSF395BHL Travel Trailers. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.

 

WHAT IS THE DEFECT/NONCOMPLIANCE?

The rear ladder blocks the operation of the egress window on the rear wall not allowing a secondary means of escape from the vehicle.

 

EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL.

An operator may not be able to utilize the egress window as intended during an emergency, which may increase the risk of personal injury, or death.

 

WHAT IS FOREST RIVER AND OUR DEALERSHIPS GOING TO DO?

Forest River is notifying dealerships of the recall. You may have the recall corrected at any Forest River dealership. However, it is preferable if you have your selling dealership perform the remedy. Forest River will provide the proper egress window, and remedy instructions to our Dealers. Forest River completely covers your cost for the remedy; you will not receive any bill of sale for anything covered under the above recall number.

 

WHAT SHOULD YOU DO?

Please contact your dealer immediately and request a service appointment to schedule an appointment to have the window installed. The vehicle Owner is responsible for arranging to have the work completed.  Please state you have been notified by Forest River of having a recall in process for your vehicle and provide the recall number for the dealership.  It is also helpful to the dealership to have a copy of this letter when you take your vehicle in for the recall remedy.

You may also visit www.forestriverinc.com for dealer locations.

 

HOW LONG WILL THE REMEDY PROCESS TAKE?

The estimated time of repair is 1.00 hours.  However, the dealership may need to keep your vehicle or schedule an appointment with you for a later date to fit into their regular service schedule.

 

WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION?

If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized.

Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall.

Please send the service invoice to the following address:

Prime Time
Forest River, Inc.
Attn: WARRANTY MANAGER
200 SR 19 North (Building 2)
Wakarusa, IN 46573

 

What if you no longer own this vehicle?

If you no longer own this vehicle and have the address for the current owner, please forward this letter to the new owner within 10 working days after the day in which the notice is received. You have received this letter because government regulations require that a notification is sent to the last known owner of record. Our records indicate that you are the current owner.

PLEASE NOTE: FEDERAL LAW REQUIRES THAT ANY VEHICLE LESSOR RECEIVING THIS RECALL NOTICE MUST FORWARD A COPY OF THIS NOTICE TO THE LESSEE WITHIN TEN DAYS.

 

MAY FOREST RIVER ASSIST YOU FURTHER?

If you have difficulties getting your vehicle repaired, please contact your Forest River Representative listed below:

CONTACT	PHONE
Customer Service	(574) 862-1025

 

If you are still having difficulty getting your vehicle/towable repaired in a reasonable amount of time or without change, you may write to the following address:

For US Owners Please Contact:	For Canadian Owners Please Contact:
Administrator National Highway Traffic Safety Administration 1200 New Jersey Ave, S.E. Washington, D.C. 20590Or you may call the toll free Vehicle Safety Hotline at 1-888-327-4236 or (TTY: 1-800-424-9153).Or visit www.safercar.gov and search; Recall ID: 20V069	Head of Recalls Motor Vehicle Safety Investigations Laboratory Transport Canada 80 Noël street, Gatineau, Quebec, J8Z 0A1Telephone (800) 333-0510 Facsimile (819) 420-4292Recall ID: 2020-048

 

WHAT IF I HAVE ALEADY HAD THIS RECALL PERFORMED?

Please provide a copy of the work order, or invoice showing the recall was performed. Please ensure the VIN is visible on the paperwork and send it to:

Email: [email protected]
Mail: Forest River Office of Corporate Compliance
423 N Main St Middlebury, IN 46540

 

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1 Affected Product

Vehicle

MAKE	MODEL	YEAR
FOREST RIVER	CRUSADER	2020

 

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8 Associated Documents

Recall Quarterly Report #1, 2020-1

RCLQRT-20V069-0849.PDF 211.131KB

 

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Owner Notification Letter(Part 577)

RCONL-20V069-7310.pdf 210.704KB

 

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Recall Quarterly Report #2, 2020-2

RCLQRT-20V069-4349.PDF 211.23KB

 

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Recall Acknowledgement

RCAK-20V069-3206.pdf 288.659KB

 

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Defect Notice 573 Report

RCLRPT-20V069-4808.PDF 213.43KB

 

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Recall Quarterly Report #3, 2020-3

RCLQRT-20V069-4484.PDF 211.318KB

 

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Recall Quarterly Report #4, 2020-4

RCLQRT-20V069-3624.PDF 211.423KB

 

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ISSUED Renotification Notice

RCRN-20V069-7253.pdf 212.75KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V069&docType=RCL

 

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