February 12, 2020 NHTSA CAMPAIGN NUMBER: 20V075000
Spare Tire Carrier U-bolts May Fail
If the spare tire carrier
and spare tire detach from the vehicle while in motion, it can become a road hazard and increase the risk of a crash.
NHTSA Campaign Number: 20V075
Manufacturer Forest River, Inc.
Components TIRES, EQUIPMENT
Potential Number of Units Affected 4,464
Summary
Forest River, Inc. (Forest River) is recalling certain 2019-2020 Surveyor, NO BO, Cherokee, R. POD, Clipper, Viking, Independence, Puma and East to West trailers. The spare tire carrier U-bolts may fail allowing the spare tire carrier and spare tire detach from the vehicle.
Remedy
Forest River will notify owners, and dealers will replace U-bolts, free of charge. The recall began March 20, 2020. Owners may contact Surveyor, NO BO, R. and POD customer service at 1-574-642-3119, Independence, Viking, and Clipper customer service at 1-269-467-4600, Puma customer service at -574-642-0606, East and West customer service at 1-574-264-6664 or Cherokee customer service at 1-877-426-5337. Forest River’s number for this recall is 51-1133.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
IMPORTANT SAFETY RECALL
DEPARTMENT OF COMPLIANCE
VEHICLE SAFETY AND RECALL MANAGEMENT
BUILDING 11
423 N MAIN ST
MIDDLEBURY, INDIANA 46540-9218
NHTSA RECALL: 20V075
CANADA RECALL: 2020-052
FR ID: 51-1133
<<VIN>>
<<OWNER NAME/DEALERNAME>>
<<ADDRESS>>
<<CITY>>, <<ST>> <<ZIP-XXX>>
03/21/2020
This Notice applies to your vehicle VIN listed above.
Dear Forest River Customer:
This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This notice is also sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Forest River – Office of Corporate Compliance (“OCC”) has decided that a defect, which relates to the motor vehicle safety, exists in certain 2020 Surveyor, NO BO, Cherokee, R. POD, Puma, Puma XLE, Independence, East to West Travel Trailers and certain 2019-2020 Clipper and Viking Travel Trailers. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.
WHAT IS THE DEFECT/NONCOMPLIANCE?
The spare tire carrier U-bolts may fail, this will allow the spare tire carrier and attached spare tire to detach from the vehicle.
EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL.
If the spare tire carrier and spare tire detach from the vehicle, this will increase the risk of a crash, property damage and personal injury. Please remove the spare tire carrier prior to traveling with your recreational vehicle until the remedy is performed.
WHAT IS FOREST RIVER AND OUR DEALERSHIPS GOING TO DO?
Forest River is notifying dealerships of the recall. You may have the recall corrected at any Forest River dealership. However, it is preferable if you have your selling dealership perform the remedy. Forest River will provide new U-Bolts for replacement on the tire carrier. Forest River completely covers your cost for the remedy; you will not receive any bill of sale for anything covered under the above recall number.
WHAT SHOULD YOU DO?
Please contact your dealer without delay and request a service appointment to schedule the remedy for the tire carrier UBolts to be replaced. The vehicle Owner is responsible for making arrangements to have the work completed. Please state you have been notified by Forest River of having a recall in process for your vehicle and provide the recall number for the dealership. It is also helpful to the dealership to have a copy of this letter when you take your vehicle in for the recall remedy. Please remove the spare tire carrier prior to traveling with your recreational vehicle until the remedy is performed.
You may also visit www.forestriverinc.com for dealer locations.
HOW LONG WILL THE REMEDY PROCESS TAKE?
The estimated time of repair is .25 hours. However, the dealership may need to keep your vehicle or schedule an appointment with you for a later date to fit into their regular service schedule.
WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION?
If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized.
Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall.
Please send the service invoice to the following address:
| Cherokee Forest River , Inc.Attn: WARRANTY MANAGER 1500 North Detroit St Lagrange, IN 46761 | Independence, Viking, Clipper Forest River , Inc.Attn: WARRANTY MANAGER PO Box 549 Centreville, MI 49032 |
| Puma Forest River , Inc.Attn: WARRANTY MANAGER 2551 Century Dr Goshen, IN 46528 | East + West Forest River , Inc.Attn: WARRANTY MANAGER 3000 County Road 6 West Elkhart, IN 46514 |
| Surveyor, NO BO, R.Pod Forest River , Inc.Attn: WARRANTY MANAGER 2405 Century Dr Goshen, IN 46528 |
What if you no longer own this vehicle?
If you no longer own this vehicle and have the address for the current owner, please forward this letter to the new owner within 10 working days after the day in which the notice is received. You have received this letter because government regulations require that a notification is sent to the last known owner of record. Our records indicate that you are the current owner.
PLEASE NOTE: FEDERAL LAW REQUIRES THAT ANY VEHICLE LESSOR RECEIVING THIS RECALL NOTICE MUST FORWARD A COPY OF THIS NOTICE TO THE LESSEE WITHIN TEN DAYS.
MAY FOREST RIVER ASSIST YOU FURTHER?
If you have difficulties getting your vehicle repaired, please contact your Forest River Representative listed below:
| CONTACT | PHONE |
| Cherokee: | (260) 499-2100 |
| Independence, Viking, Clipper | (269) 467-6321 |
| Puma | (574) 642-0606 |
| East + West | (574) 264-6664 |
| Surveyor, NO BO, R. POD | (574) 642-3119 |
If you are still having difficulty getting your vehicle/towable repaired in a reasonable amount of time or without change, you may write to the following address:
| For US Owners Please Contact: Administrator National Highway Traffic Safety Administration 1200 New Jersey Ave, S.E. Washington, D.C. 20590 Or you may call the toll free Vehicle Safety Hotline at 1-888-327-4236 or (TTY: 1-800-424-9153). Or visit www.safercar.gov and search; Recall ID: 20V075 | For Canadian Owners Please Contact: Head of Recalls Motor Vehicle Safety Investigations Laboratory Transport Canada 80 Noël street, Gatineau, Quebec, J8Z 0A1 Telephone (800) 333-0510 Facsimile (819) 420-4292 Recall ID: 2020-052 |
IMPORTANT SAFETY RECALL
FOLLOW-UP NOTICE OF SAFETY DEFECT
Our records indicate your vehicle has not been remedied; for your Safety and the Safety of others, please have your vehicles’ recall remedied as soon as possible.
NHTSA RECALL: 20V075
CANADA RECALL: 2020-052
FR ID: 51-1133
<<VIN>>
<<OWNER NAME/DEALERNAME>>
<<ADDRESS>>
<<CITY>>, <<ST>> <<ZIP-XXX>>
08/10/2020
This Notice applies to your vehicle VIN listed above.
Dear Forest River Customer:
This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This notice is also sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Forest River – Office of Corporate Compliance (“OCC”) has decided that a defect, which relates to the motor vehicle safety, exists in certain 2020 and certain 2019-2020 Clipper and Viking Travel Trailers. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.
WHAT IS THE DEFECT/NONCOMPLIANCE?
The spare tire carrier U-bolts may fail, this will allow the spare tire carrier and attached spare tire to detach from the vehicle.
EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL.
If the spare tire carrier and spare tire detach from the vehicle, this will increase the risk of a crash, property damage and personal injury. Please remove the spare tire carrier prior to traveling with your recreational vehicle until the remedy is performed.
WHAT IS FOREST RIVER AND OUR DEALERSHIPS GOING TO DO?
Forest River is notifying dealerships of the recall. You may have the recall corrected at any Forest River dealership. However, it is preferable if you have your selling dealership perform the remedy. Forest River will provide new U-Bolts for replacement on the tire carrier. Forest River completely covers your cost for the remedy; you will not receive any bill of sale for anything covered under the above recall number.
WHAT SHOULD YOU DO?
Please contact your dealer without delay and request a service appointment to schedule the remedy for the tire carrier UBolts to be replaced. The vehicle Owner is responsible for making arrangements to have the work completed. Please state you have been notified by Forest River of having a recall in process for your vehicle and provide the recall number for the dealership. It is also helpful to the dealership to have a copy of this letter when you take your vehicle in for the recall remedy. Please remove the spare tire carrier prior to traveling with your recreational vehicle until the remedy is performed.
You may also visit www.forestriverinc.com for dealer locations.
HOW LONG WILL THE REMEDY PROCESS TAKE?
The estimated time of repair is .25 hours. However, the dealership may need to keep your vehicle or schedule an appointment with you for a later date to fit into their regular service schedule.
WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION?
If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized.
Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall.
Please send the service invoice to the following address:
| Cherokee Forest River , Inc.Attn: WARRANTY MANAGER 1500 North Detroit St Lagrange, IN 46761 | Independence, Viking, Clipper Forest River , Inc.Attn: WARRANTY MANAGER PO Box 549 Centreville, MI 49032 | Surveyor, NO BO, R.Pod Forest River , Inc.Attn: WARRANTY MANAGER 2405 Century Dr Goshen, IN 46528 |
| Puma Forest River , Inc.Attn: WARRANTY MANAGER 2551 Century Dr Goshen, IN 46528 | East + West Forest River , Inc.Attn: WARRANTY MANAGER 3000 County Road 6 West Elkhart, IN 46514 |
What if you no longer own this vehicle?
If you no longer own this vehicle and have the address for the current owner, please forward this letter to the new owner within 10 working days after the day in which the notice is received. You have received this letter because government regulations require that a notification is sent to the last known owner of record. Our records indicate that you are the current owner.
PLEASE NOTE: FEDERAL LAW REQUIRES THAT ANY VEHICLE LESSOR RECEIVING THIS RECALL NOTICE MUST FORWARD A COPY OF THIS NOTICE TO THE LESSEE WITHIN TEN DAYS.
MAY FOREST RIVER ASSIST YOU FURTHER?
If you have difficulties getting your vehicle repaired, please contact your Forest River Representative listed below:
| CONTACT | PHONE |
| Cherokee: | (260) 499-2100 |
| Independence, Viking, Clipper | (269) 467-6321 |
| Puma | (574) 642-0606 |
| East + West | (574) 264-6664 |
| Surveyor, NO BO, R. POD | (574) 642-3119 |
If you are still having difficulty getting your vehicle/towable repaired in a reasonable amount of time or without change, you may write to the following address:
| For US Owners Please Contact: | For Canadian Owners Please Contact: |
| Administrator National Highway Traffic Safety Administration 1200 New Jersey Ave, S.E. Washington, D.C. 20590 Or you may call the toll free Vehicle Safety Hotline at 1-888-327-4236 or (TTY: 1-800-424-9153). Or visit www.safercar.gov and search; Recall ID: 20V075 | Head of Recalls Motor Vehicle Safety Investigations Laboratory Transport Canada 80 Noël street, Gatineau, Quebec, J8Z 0A1Telephone (800) 333-0510 Facsimile (819) 420-4292 Recall ID: 2020-052 |
WHAT IF I HAVE ALEADY HAD THIS RECALL PERFORMED?
Please provide a copy of the work order, or invoice showing the recall was performed. Please ensure the VIN is visible on the paperwork and send it to:
Email: [email protected]
Mail: Forest River Office of Corporate Compliance
423 N Main St Middlebury, IN 46540
11 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| COACHMEN | CLIPPER | 2019-2020 |
| COACHMEN | VIKING | 2019-2020 |
| FOREST RIVER | CHEROKEE | 2020 |
| FOREST RIVER | EAST TO WEST | 2020 |
| FOREST RIVER | INDEPENDENCE | 2020 |
| FOREST RIVER | NO BOUNDARIES | 2020 |
| FOREST RIVER | PUMA | 2020 |
| FOREST RIVER | R-POD | 2020 |
| FOREST RIVER | SURVEYOR | 2020 |
10 Associated Documents
Recall Quarterly Report #1, 2020-1
RCLQRT-20V075-0182.PDF 211.134KB
Recall 573 Report – Amendment 2
RCLRPT-20V075-3883.PDF 215.797KB
Recall Acknowledgement
RCAK-20V075-9312.pdf 292.357KB
Defect Notice 573 Report
RCLRPT-20V075-2759.PDF 214.836KB
Recall 573 Report – Amendment 1
RCLRPT-20V075-5020.PDF 215.709KB
Recall Quarterly Report #2, 2020-2
RCLQRT-20V075-9518.PDF 211.239KB
ISSUED Owner Notification Letter(Part 577)
RCONL-20V075-9771.pdf 237.332KB
Recall Quarterly Report #3, 2020-3
RCLQRT-20V075-8291.PDF 211.327KB
Recall Quarterly Report #4, 2020-4
RCLQRT-20V075-9267.PDF 211.436KB
ISSUED Renotification Notice
RCRN-20V075-2988.pdf 239.742KB
Latest Recalls Documents
- 【150 LBS HEAVY DUTY】This spare tire bracket is reinforced with an upgraded triangular structure welded together, with a sturdy rectangular behind plate that holds the steel beam firmly in place and holds up to 150 Lbs.
- 【WIDE APPLICABILITY】Our spare tire carrier compatible with 4 lug X 4" diameter hole pattern, 5 lug X 4.5"/4.75“/5” diameter hole pattern, and 6 lug X 5.5" diameter hole pattern. Because of its universal compatibility, it is also suitable for boat trailers.
- 【Robust Construction】Once the screws are tightened, your spare tire mount will no longer have the risk of losing a tire. The industrial solid iron and sandblasting process gives it a durable, smooth and attractive surface so you don't have to have bumpy roads.
- 【EASY TO INSTALL】Features a sloping and raised design concept to reduce wind resistance and low clearance to the ground, firmly lock the tire. Different length bolts, no drilling required, just need a wrench, make installation and removal a breeze and you can choose the height of the steel beam yourself.
- 【WORRY-FREE VOUCHSAFING】GADFISH Spare tire carriers comes with 18 months of support and are rigorously tested before shipment. Please feel free to contact us if you have any questions regarding Carrier installation. We will definitely give you a satisfying solution.
- Upgraded 3 Nut：3 Nut design can better lock the tire, reduce the vibration and noise when driving, thus avoiding the nut loosening and tire falling.
- Safe travel: Spare tire carrier is made of high quality precision steel, powder coated surface, rust and corrosion resistant, maximum load capacity of 150 pounds, so that travel safety is no longer a hidden danger.
- Bending design: Innovative multi-layer bending steel panels to enhance the bending resistance of 300%, reinforced and laser welded to provide three layers of protection for safe travel, can become your long-term old buddy.
- Wide Adaptability: No need to worry about the adaptability, the trailer spare tire mount is compatible with most wheels. Suitable for 4 lugs X 4"/4.25"/4.5" diameter holes, 5 lugs X 4.25"/4.5"/4.75"/5"/5.5" diameter holes, 6 lugs X 5.5"/6" diameter holes, 8 lugs X 6.5" diameter holes spare tires.
- Ready-to-install: Installation can be done in minutes. No drilling, one wrench to install and remove, complete with parts, no need to buy extra!
- Holds 4-lug (4 on 4" bolt pattern) and 5-lug (5 on 4-1/2" bolt pattern) trailer wheels and not compatible with 5 on 4-3/4" or 5 on 5" bolt pattern
- Mounts on trailer tongues up to 3 inch wide and 5 inch high
- Angled and raised mount design makes this ideal for boat trailers as well
- Durable powder coat finish to resist rust and corrosion
- Zinc plated mounting hardware
- ✅ Upgraded Tire Fit: Compatible most wheels with Compatible with Compatible with 4 lug X 4" diameter hole pattern, 5 lug X 4.5"/4.75“/5” diameter hole pattern, and 6 lug X 5.5" diameter hole pattern.
- ✅ Wide Range Compatibility: This spare tire bracket mounts on trailer tongues up to 4" wide and 5" tall
- ✅ Heavy Duty Construction: The trailer spare tire mount is design to hold Max load up to 150 lbs with high quality forged iron. And power coated black paint finish make it rust and corrosion resistant
- ✅ Hardware Included: The included zinc-plated hardware make you can easily set up the spare tire mount to your trailer
- ✅ What You Get: Spare tire carrier sets with hardware, our worry-free 18-month warranty and friendly customer service
- 【Widely use】Spare tire mount bracket fits for trailer frames up to 2" or 3" wide（the max tire size is up to 15"）,and for 4 or 5 lug wheels (bolt styles: 4 on 4 or 5 on 4-1/2).
- 【Easy to use】Simply tighten the nut and the installation is complete.It will match most all trailer studs and nut sizes.
- 【Heavy duty construction】Made of heavy duty steel coated with zine to prevent rust and corrosion.
- 【Easy to place】Trailer spare tire mount is easy to place and fits nice for your spare tire on trailer.Thread length is 3inch.
- 【Package Included】1Pcs U-bolt tire bracket,2 nuts and gaskets.
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