March 23, 2020 NHTSA CAMPAIGN NUMBER: 20V174000
Pole Guide may be Opened Unintentionally
If the pole guide is opened while performing other operations, the pole may become unbalanced and cause loss of control of the load, increasing the risk of injury or death.
NHTSA Campaign Number: 20V174
Manufacturer Altec Industries Inc.
Components EQUIPMENT
Potential Number of Units Affected 60
Summary
Altec Industries Inc. (Altec) is recalling certain 2019-2020 DT65-E, D3000-E, and DH-E Digger Derricks Aerial devices. Operators could inadvertently open the pole guide while performing other tasks, possibly resulting in a loss of control of the load.
Remedy
Altec will notify owners, and dealers will install a guard kit over the pole guide controls, free of charge. The recall began May 5, 2020. Owners may contact Altec customer service at 1-877-462-5832. Altec’s number for this recall is CSN 754.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
IMPORTANT SAFETY RECALL
This notice applies to your vehicle. See attached serial number list
NHTSA Safety Recall
No. 20V-174
April 23, 2020
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act, and Canada Motor Vehicle Safety Act.
Altec Industries, Inc. has decided that a defect which relates to motor vehicle safety exists in certain D3050E,
D3055E, D3060E, DH48E, DH50E, and DT65E Series derricks with full view lower controls. These units have some controls that can be unintentionally operated. Unintended operation can possibly cause loss of load control resulting in death or serious injury.
Refer to CSN 754 for the items covered under the warranty policy. Altec will supply, free of charge, a guard installation kit to correct this condition.
In order to determine if your unit is affected by CSN 754, compare the serial number of your unit with the list of affected units attached to the CSN. The repair can be performed by the customer or you may contact Altec at 1-877-GO-ALTEC (1-877-462-5832) for further assistance. The repair is expected to take one hour to complete.
At any time, you may contact Altec at 1-877 GO ALTEC (1-877-462-5832) with your unit’s serial number to determine if there are any other outstanding notices.
For US owners: after contacting Altec, if you are still not able to have the safety condition remedied without charge and within a reasonable time, you may submit a complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590 or call toll-free 1-888-327-4236 (TTY: 1-800-424-9153) or go to https://www.safercar.gov.
For Canadian Owners: if you are still not able to have the safety condition remedied by your dealer within a reasonable time, please contact Altec Customer Service at 1-877-GO-ALTEC (1-877-462-5832).
If you had this repair performed before you received this letter, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall. If you have sold or retired the unit please call Altec at 1-877-GO-ALTEC (1-877-462-5832) so the records may be changed.
If you have leased this equipment to another person or company, you are required by Federal Law to forward a copy of this notice to the lessee by first class mail within ten (10) days of the receipt of this notice.
We are sorry to cause this inconvenience; however we are taking this action in the interest of your safety and continued satisfaction with Altec products.
Thank you for your immediate attention on this important matter.
Customer Service Notice
April 23, 2020
Units Affected: D3050E, D3055E, D3060E, DH48E, DH50E, and DT65E Series derricks
with full view lower controls built from December 2016 through March 2020
(see attached list)
Full View Control Pod Modification
Altec is committed to providing our customers safe and reliable products from initial delivery throughout the useful life of the machine.
The left control pod on the full view lower controls contains two single-axis joysticks used for operating the pole guide functions. These are located near the three-function joystick used for operating the upper boom, winch, and digger functions (refer to Figure 1). Altec has discovered that the operator’s clothing or personal protective equipment can catch on the pole guide control joysticks when operating the three-function joystick. This can cause unintended operation of the pole guide tilt or tong functions, resulting in loss of control of a pole during pole handling. Death or serious injury can result from loss of load control.
Altec has designed a guard to prevent unintended operation of the pole guide joysticks. Altec requires the installation of this guard on the affected units no later than 30 days after receiving this CSN. Customers can call 1-877-GO ALTEC (1-877-4625832) to order the Pole Guide Control Guard Kit, part number 991063327.
Figure 1 — Pole Guide This repair is covered under the Altec Warranty Policy and can Control Location be performed by Altec, the customer, or the customer’s warranty provider. Altec will perform the repair for free at an Altec facility. If the customer, or the customer’s warranty provider performs the repair, a warranty claim must be submitted to be reimbursed for the cost of the parts and/or labor. Altec will allow up to $90 for the labor to perform this repair. Call 1-877-GO ALTEC (1-877-462-5832) to schedule the work to be done by an Altec service technician. Customers are responsible for the travel costs of an Altec Mobile Service technician if the technician performs the repair at the owner’s location.
| Altec Use Only | |
| Inspection labor | 0.0 hr |
| Repair labor | 1.0 hr |
| Account # | 010.1096.43151.417.9022.000 |
| Travel | Not Included |
| NHTSA code | 98 |
| Prime fail P/N | n/a |
| Doc ref | 074900711 |
| Parts Kit | Part Number | Qty | Warranty |
| Pole Guide Control Guard Kit | 991063327 | 1 | Yes |
2 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| ALTEC | DIGGER DERRICK | 2019-2020 |
6 Associated Documents
ISSUED Owner Notification Letter(Part 577)
RCONL-20V174-4551.pdf 416.926KB
Recall Quarterly Report #1, 2020-2
RCLQRT-20V174-0477.PDF 211.135KB
Defect Notice 573 Report
RCLRPT-20V174-2509.PDF 212.815KB
Recall Acknowledgement
RCAK-20V174-9937.pdf 244.797KB
Recall Quarterly Report #2, 2020-3
RCLQRT-20V174-1580.PDF 211.236KB
Recall Quarterly Report #3, 2020-4
RCLQRT-20V174-6558.PDF 211.324KB
Latest Recalls Documents
- Hole Digger Machine - Perfect for installing fence post, deck, planting tree and many other lawn applications and even ice fishing with specialized electric ice augers. It's the ideal digging tool for any homeowner or professional landscaper
- Safety Lock - Powerhead is equipped with a safety lock function that prevents any accidental triggering for added security. This electric post digger for fence with skid-proof handles provides maximum leverage and stability.
- Strong and Durable -The auger drill bit is made of high strength manganese steel, well withstand impact, extrusion, material wear and other bad working conditions. Sprayed with durable black paint, resist rust and corrosion ensures its long-last service life-span
- Comfortable Handles - Ergonomic design. Our one-man post digger features two anti-skid, vibration-proof grips, providing maximum leverage and stability while work. Whether you're using auger drill bits for planting or tackling tough ground, this garden auger digger makes the job simple and efficient
- Powerful 1500W Heavy Duty Motor - 1500 Watts power motor with 10.9amp will deliver high performance motor delivers 90 ft-lb torque with 270 RPM impact rated speed! Electric post hole digger allows for quick successions of digging, ensuring you save both energy and time on your projects. Experience the convenience of a powerful earth auger drill at your disposal
- Powerful Engine: VEVOR Fuel-powered Auger features a 43CC powerful engine with a maximum rotational power of 9350RPM. The gearbox is constructed with ball-bearing shafts and alloy gears, allowing it to handle various soil conditions. Whether it's sandy soil, forested areas, or farmland, this auger can perform deep drilling. The fuel mixture ratio of gasoline to oil is 40:1, and it can be easily mixed using an oil can. The engine has large cooling holes to ensure long-lasting operation.
- Sturdy & Durable: The drill bit is made of alloy steel with a powder-coated surface, providing excellent corrosion resistance and durability. The heavy-duty steel-welded handle ensures stability and long-term use.
- Efficient Operation: Equipped with a 1.2m thickened pull cord, which is 1/2 longer than a regular pull cord, making it easier to start the engine. The 1.2L large-capacity fuel tank allows you to dig multiple holes without refueling, enabling you to quickly complete your excavation projects.
- Effortless Operation: The 30-inch alloy drill bit allows you to drill deep holes without bending over. The emergency stop switch is conveniently located on the handle for quick shutdown. It also features a shock-absorbing foam handle for a comfortable grip.
- Complete Accessories: We ship the main unit and accessories together. It includes 1 drill bit, a spark plug, an oil can, a tool kit. The product is EPA-certified for environmental protection, ensuring its safety and eco-friendliness.
- The planting auger for drill designed with new model upgraded bit and more spirals on the solid shaft, ensures digging holes 10 times working efficiency, extremely increase your planting efficiency and you have more time enjoy the planting season.
- Planting auger for drill made of heavy duty steel with black paint coated for long service time. Extended length 16.5inch will make you stand up digging holes for planting instead bending over, really necessary tool in your planting season. Heavy duty solid shaft will work on any kinds of soils.
- Auger bits size is 1.6nch diameter by 16.5inch length, suitable for planting all kinds of bulbs and flowers of different sizes. 16.5inch length will also prevent you from back strain, don’t need to bend over so much to dig holes like the traditional way using a shovel.
- The pointed triangle bit of the auger drill bit has a small hole on it for easily hanging storage when not in use. Fit any 3/8” hex drive drill, please using drill with adjustable drill chuck to fit any sizes augers, you will never worry about if the auger fit your drill any more. 18V or larger cordless drill recommended.
- Package include 1.6x16.5inch solid shaft intensive blades auger drill bit. Great gift ideas for anyone who loves doing garden work, will help them planting potted plants, vegetables, flowers, bulbs, soils, paint and so on. Also can bring earth drill on vacation to drill a hole in sand to anchor your beach umbrella and outdoor tents.
- Includes 2 Premium Auger Drill Bits (Drill Not Included): Enjoy the convenience of two easy-to-use auger bits in this fantastic K-Brands value pack Simply attach the auger to any standard 3/8” hex bit drill and you’re ready to dig effortlessly Experience the joy of planting with ease
- Your Essential Yard Work Tool: This versatile spiral drill bit is perfect for planting bulbs and bedding plants but it doesn’t stop there Effortlessly create holes for fenceposts, ground lights, outdoor torches, and umbrellas—all with this one indispensable tool
- Cut Your Work Time in Half: Say goodbye to sore hands and blisters! Our auger drill bit significantly reduces the time needed to plant flowerbeds or install fences, allowing you to dig as many holes as you need in a fraction of the time it would take by hand
- Ditch Your Shovel for Good: Our high-quality, heavy-duty steel auger drill bits are designed to do the hard work for you At 16 inches long, they handle loose soil, hard ground, sand, clay, and even ice with ease allowing you to enjoy your gardening tasks without the strain
- Our Promise to You: We are dedicated to your satisfaction! You’re backed by our 100% Satisfaction Guarantee—if you don’t absolutely love this product, we’ll refund every penny. Plus, our friendly customer support team is always ready to assist you with any questions or concerns until you are completely satisfied
- 【POWERFUL GASOLINE ENGINE】: The JKCHENPRO gasoline powered auger is powered by a powerful 52CC engine with a maximum rotational rate of 8000 RPM, and a gearbox constructed with ball-bearing shafts and alloy gears, allowing it to handle various soil conditions. This earth auger is perfectly suited for farmland, woodland sand and other working scenarios
- 【STURDY AND DURABLE BITS】: JKCHENPRO's 4", 6" and 8" auger drills are made of alloy steel with a powder coated finish for excellent corrosion resistance and durability. A heavy-duty non-slip handle ensures stability in use
- 【1.3L LARGE CAPACITY FUEL TANK】: The 1.3L large capacity fuel tank allows you to dig multiple holes without refueling, enabling you to complete your excavation projects quickly. The engine oil to gasoline mix ratio is 1:25. Designed with a manual recoil start easy fuel delivery system for quick pull start operation. Satisfy your needs for long hours of work
- 【EASY OPERATION】: 4", 6" and 8" alloy auger drill bits with three 10" extension rods allow you to drill deep holes without bending over. The emergency stop switch is located on the handle for quick and easy shutoff. It also comes with premium non-slip two-handed grips for a comfortable grip and stress-free operation
- 【QUALITY SERVICE】: We ship the machine with accessories. It includes 2 drills, 3 extensions, 1 Propotioning pot, 1 priming funnel and 1 tool kit (4,5,6 socket head wrench, screwdriver sleeve ,spark plug socket ,srewdriver , 8-10 non-adjustable wrench ,strainer). 24/7 after-sales service, you can contact JKCHENPRO at any time if you have any questions!
This product presentation was made with AAWP plugin.