March 25, 2020 NHTSA CAMPAIGN NUMBER: 20V182000
Engine output shaft bearing failure could cause a sudden loss of power, increasing the risk of a crash.
NHTSA Campaign Number: 20V182
Manufacturer Indian
Motorcycle Company
Components ENGINE
Potential Number of Units Affected 616
Summary
Indian Motorcycle Company (Indian) is recalling certain 2020 Challenger motorcycles. The engine output shaft bearing may not have been sufficiently lubricated during assembly, possibly resulting in bearing failure at very low mileage.
Remedy
Indian will notify owners, and dealers will lubricate the output shaft bearings on motorcycles with less than 50 miles on the odometer, free of charge. Motorcycles with greater than 50 miles will not require a repair, and can either be inspected by a dealer, or the owner can self-report the odometer reading directly to Indian. The recall began April 9, 2020. Owners may contact Indian customer service at 1-877-204-3697. Indian’s number for this recall is I-20-02. Note: Owners with an odometer reading of less than 50 miles are advised to not operate their motorcycle until it is repaired.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check for Indian Motorcycle Recalls
| Release Date: April 02, 2020 |
SAFETY BULLETIN |
| Communication #: I-20-02-A/B
Model Year(s): 2020 | |
|
— Confidential and Proprietary — | |
VERSION: R01 (April 02, 2020)
IMPORTANT STOP SALE SAFETY NOTICE!
Stop selling affected vehicles immediately until the repair procedure has been completed on affected units at your dealership. Federal law prohibits the sale of products subject to a recall. Selling such products could subject the seller to substantial penalties.
IMPORTANT
If you are working with a printed copy, please verify you have the most current version of this document.
SUBJECT: OUTPUT SHAFT BEARING PURPOSE
Indian Motorcycle has identified a potential concern with the engine output shaft bearing on a small number of model year 2020 Indian Motorcycles (108 c.i.). Early model year 2020 production units may not have had adequate initial bearing lubrication during assembly which, combined with other factors, may lead to bearing failure at very low mileage. Operating a motorcycle that was assembled with an improperly lubricated output shaft bearing may result in unintended or sudden deceleration which may increase the risk of a crash.
To address this concern, Indian Motorcycle is instructing dealers to inspect odometers and perform the repair procedure on any motorcycles with less than 50 miles (80 km).
AFFECTED MODELS
| MODELYEAR | MODELS | VEHICLE IDENTIFICATION NUMBER RANGE |
| 2020 | Indian Challenger | Reference Unit Inquiry on the dealer website or the Service Communications list on the STOP site to lookup affected VINs. |
CUSTOMER NOTIFICATION
Dealers are required to review their sales records and contact customers to discuss this Bulletin. Indian Motorcycle will notify consumers by mail to inform them of the concern and how to proceed based on their odometer reading.
Consumers with an odometer reading of 50 miles (80 km) or more will be given the option to submit an electronic web-form with mileage verification to complete the I-20-02-A inspection. No further action will be required.
If a consumer has more than 50 miles (80 km) on their odometer but does not wish to self-report using the electronic form, they may have the inspection and bulletin completed by a dealer. Consumers with an odometer reading of 49 miles (79km) or less will be asked to have their motorcycle transported to a dealer for completion of I-20-02-B. Instructions for dealer reimbursement of travel/transport are included in this Bulletin. Dealers are required to correct any affected units in their inventory.
WARRANTY CLAIM PARTS INFORMATION
| ODOMETER INSPECTION – 50+ MILES (80+ KM) | |
| Bulletin # | I-20-02-A |
| Claim Type | SB (Service Bulletin) |
| Labor Allowance | 0.2 hours (12 minutes) |
| Part Number / Description | 0000541 (QTY 1) Bulletin Misc Labor |
| Parts Availability | NA |
| Universityof Polaris Video Training Required | NO |
| ODOMETER INSPECTION – LESS THAN 50 MILES (80 KM) – & OUTPUT SHAFT BEARING LUBRICATION | |
| Bulletin # | I-20-02-B |
| Claim Type | SB (Service Bulletin) |
| Labor Allowance | 1.3 hours (78 minutes) |
| Part Number / Description | 0000541 (QTY 1) Bulletin Misc Labor |
| Parts Availability | NA |
| Universityof Polaris Video Training Required | Yes1 |
1Polaris requires two people from a dealership to be certified before warranty claims may be processed.
US & CANADA TRANSPORT & MOBILE SERVICE REIMBURSEMENT
Polaris will authorize travel or transport up to 1.0 hour of labor to perform the bulletin. Wholegood stock vehicles are not eligible for travel / transport coverage reimbursement. Polaris recommends that dealers work with vehicle owners to determine the best solution for their situation. To obtain travel / transport reimbursement, enter the actual labor time up to 1.0 hour, into the Travel Hours or Travel Minutes on the bulletin claim.
ACCESSORY LABOR
Polaris will cover labor for the removal and installation of accessories required to complete the bulletin work. Follow the steps below to obtain reimbursement.
- Start a new Ask Polaris Case, Service &Warranty Question > Authorization: In Warranty or Polaris ESC or Authorization: Out of Warranty.
- Enter your contact information and VIN, along with miles and hours into the applicable fields.
- Enter Indian Motorcycle® I-20-02 in the CONCERN and CAUSE fields. In the CORRECTION field, enter “ACCESSORY REMOVAL AND INSTALLATION”.
- Enter warranty fail codes 127/277/132.
- Add part 0000541, quantity 1.
- Attach photos of the vehicle and accessories sufficient to support the labor time requested.
- Submit the case to Polaris.
BULLETIN CONTACT LIST & SCHEDULING TOOL
A scheduling tool is available for dealers to keep a record of customers contacted and scheduled for this bulletin. This optional tool provides visibility for your dealership and will be helpful to track the status of scheduled service. For more information, log in to https://www.universityofpolaris.com.
COVERAGE PERIOD
Coverage will begin on April 02, 2020. This bulletin has no expiration date.
UNIVERSITY OF POLARIS TRAINING REQUIREMENT
Each member of your service department team must complete the training on University of Polaris prior to completing ANY work, or submitting ANY warranty claim for this Bulletin. You must complete the entire course on University of Polaris in order to get credit. www.universityofpolaris.com
FEEDBACK FORM
A feedback form has been created for the technician to provide Polaris with an overall satisfaction rating for the instructions, provide comments on your experience or upload pictures/video. This feedback form is viewable on a mobile device by scanning the QR code or by clicking HERE if viewing this document electronically.
I-20-02-A ODOMETER READING
- Power on the motorcycle.
- Check the mileage on the odometer.
- If the odometer reads MORE than 50 miles (80 km), the repair procedure does not need to be performed. File Bulletin I-20-02-A
- If the odometer reads LESS than 50 miles (80 km), proceed to I-20-02-B to complete the repair procedure.
I-20-02-B OUTPUT SHAFT BEARING LUBRICATION
TOOLS REQUIRED:
- 1/4”, 1 7/8” socket
- 3/8”ratchet, 3/8” flex joint
- 10” extension
- 8 mm, 15 mm, 27 mm sockets
- 6 mm, 8 mm allen
- 8 mm wrench
- in-lb and ft-lb torque wrenches
- 3 mL of clean full-synthetic, 15W60 Indian Motorcycle engine oil
- Magnet
- Syringe (10 mL slip-tip or similar)
- Loctite 262 (red)
- Motorcycle Jack
- Gates 507C Sonic Tension Meter or equivalent, OR Belt Tension Gauge PV-43532
OUTPUT SHAFT BEARING ACCESS, DISASSEMBLY
1. Park the motorcycle on a lift table with the wheel clamped in a wheel vise.
2. Turn the ignition off.
3. Remove the saddlebags.
4. Remove three clamps and rear head pipe heat shield.
WARNING
Engine and exhaust components get hot and remain hot for a period of time after the engine is stopped. Wear insulated protective clothing or wait for components to cool sufficiently before working on the machine.
IMPORTANT
Note orientation of exhaust clamps for reinstallation.
5. Remove right-hand passenger foot peg.
6. Pull straight out to remove upper side cover. Remove lower side cover fastener and remove lower side cover.
IMPORTANT
When removing the upper side cover, pull the cover straight out to avoid damage.
7. Remove left muffler.
8. Remove fasteners and drive sprocket cover.
9. Remove fasteners and locking plate from drive sprocket.
10. Place the motorcycle in gear or apply the rear brake.
11. Using a 1 7/8” socket, loosen and remove the drive sprocket nut.
12. Remove two fasteners and lower heat shield.
13. Loosen rear axle nut and belt adjuster nuts to allow slack in the belt.
14. Jack up rear of the motorcycle.
15. Remove belt from drive sprocket.
16. Working from driven sprocket, pull drive belt back far enough to contact the swingarm pivot.
17. Remove drive sprocket from output shaft.
18. Using a magnet, work around the diameter of the spacer and remove from output shaft.
NOTICE
If spacer cannot be removed with a magnet, an adjustable pliers can be used with a shop rag around the spacer to protect the sealing.
19. Fill syringe with 3 mL of Indian Motorcycle engine oil.
NOTICE
The use of a plastic syringe to inject oil into the bearing gallery is the preferred method. However, It is acceptable to use an alternate tool that allows the transfer of 3mL clean oil into the gallery without damaging the oil seal.
20. In the gap between the output shaft and the seal, inject all 3 mL of the engine oil into the bearing gallery.
NOTICE
Small amounts of extra oil may spill over the lower seal lip. Make sure to clean any spilled oil prior to assembly
ASSEMBLY
1. Install the spacer to the output shaft.
IMPORTANT
Make sure the chamfer is inward toward the engine during installation.
2. Install the drive sprocket to the output shaft.
3. Using a soft wire brush, clean output shaft threads and nut threads.
4. Apply Loctite 262 to the output shaft threads. Install the drive sprocket nut.
5. Install the belt onto the sprocket.
6. With the motorcycle in gear and rear brake applied. Torque drive sprocket nut t to specification.
TORQUE
Drive Sprocket Nut: 165 ft-lbs (224 N·m)
7. Install locking plate to the drive sprocket. Torque fasteners to specification.
TORQUE
Lock Plate Fastener: 84 in-lbs (10 N·m)
8. Rotate the drive sprocket three full revolutions first clockwise, then counter-clockwise to distribute the oil in the bearing.
IMPORTANT
Ensure the drive sprocket spins smoothly and quietly, indicating the bearing is in good condition.
IMPORTANT — AUDIT STEP
A secondary dealer representative must spin the drive sprocket to ensure it spins smoothly and quietly.
9. Install lower heat shield. Torque fasteners to specification.
TORQUE
Drive Sprocket Cover Fastener: 84 in-lbs (10 N·m)
10. Install lower side panel and fastener. Torque fasteners to specification.
TORQUE
Side Panel Fasteners: 18 ft-lbs (24 N·m)
11. Install upper side panel.
12. Install drive sprocket cover and fasteners. Torque fasteners to specification.
TORQUE
Drive Sprocket Cover Fastener: 84 in-lbs (10 N·m)
13. Install passenger foot peg. Torque fastener to specification.
TORQUE
Foot Peg Fastener: 35 ft-lbs (47 N·m)
14. Install the rear head pipe heat shield. Torque clamps q to specification.
TORQUE
Heat Shield Clamp: 31 in-lbs (3 N·m)
15. Perform the following procedures in the MAINTENANCE chapter of the Service Manual.
- DRIVE BELTADJUSTMENT
- DRIVE BELT TENSION MEASUREMENT
16. Install left muffler and saddlebags.
17. Field Test the motorcycle to verify proper operation.
18. File Bulletin I-20-02-B
IMPORTANT SAFETY NOTICE
This notice applies to your vehicle
Recall Campaign: 20V-182
Subject: 2020 Challenger Output Shaft Bearing
PLEASE READ IMMEDIATELY
VIN: I-20-02
First Name Last Name
Address
City, State ZIP
Dear Indian Motorcycle Owner,
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Indian Motorcycle has decided that a defect which relates to motor vehicle safety exists in certain 2020 Challenger motorcycles (108 c.i.) This is to inform you that your vehicle could contain a defect that could affect the safety of a person. Our records show you have purchased an affected vehicle.
The reason for this notice:
Indian Motorcycle has identified a potential concern with the engine output shaft bearing on some of model year 2020 Indian Challenger Motorcycles (108 c.i.). Early model year 2020 production units may not have had adequate initial bearing lubrication during assembly which, combined with other factors, may lead to bearing failure at very low mileage. Operating a motorcycle that was assembled with an improperly lubricated output shaft bearing may result in unintended or sudden loss of power which may increase the risk of a crash. If your vehicle has already been ridden 50 or greater miles it has demonstrated that it was built with adequate assembly lubrication.
What you should do:
OPTION 1: Your vehicle has 50 miles (80 km) or greater on the odometer:
You may choose to inspect the odometer and report mileage to Indian Motorcycle.
Enter the URL information https://www.polaris.com/en-us/i-20-02/ into a web browser or scan the QR code to complete the required information. Providing this information will mark completion of this safety recall, and ensure your vehicle’s records are up to date. If you are uncomfortable with self-reporting, your dealer can also complete the odometer inspection for you.
OPTION 2: Your vehicle has less than 50 miles (80 km) on the odometer:
Contact your local Indian Motorcycle dealer to arrange transport and repair of your motorcycle prior to operation. Do not attempt repairs yourself. Repairs must only be done by an authorized Indian Motorcycle dealer. This repair should take approximately 60 minutes. When making contact with your dealer, discuss dealership hours, their schedule, and how long they will need to keep your vehicle.
What your dealership will do:
If you select Option 1, Indian Motorcycle will update your vehicle’s records to reflect this safety bulletin as complete.
If you select Option 2, your Indian Motorcycle dealer has been authorized to complete transport, inspection, and repair, free of charge. Your dealership will apply direct lubrication to the affected bearing on vehicles that have less than 50 miles (80 km) on the odometer. This work will be performed by your dealer at no cost to you.
This notice was mailed to you according to our most current registration information. If you no longer own this vehicle, or if some of the contact information in this notice is incorrect, please contact your dealer to complete a transfer of ownership. Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within 10 days.
If you need assistance contacting or locating an Indian Motorcycle dealer, or if you have questions your Indian Motorcycle dealer is not able to address, contact our Indian Motorcycle Owner Connections Department at 1-877-204-3697, scan the QR code, or go to https://www.indianmotorcycle.com/en-us/self-help/.
If you believe that Indian Motorcycle has failed to remedy this defect without charge or is unable to do so within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE., Washington, D.C. 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or on the web go to www.safercar.gov.
We apologize for this inconvenience and assure you that we are committed to customer satisfaction and providing world-class products for riders to enjoy.
Sincerely,
Indian Motorcycle Company
For the latest updates to this safety recall, or to check if your vehicle is part of another safety recall, scan the QR code, or go to www.polaris.com/en-us/on-road-recalls/.
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| INDIAN | CHALLENGER | 2020 |
9 Associated Documents
Defect Notice 573 Report
RCLRPT-20V182-8900.PDF 214.29KB
Recall Acknowledgement
RCAK-20V182-9671.pdf 244.877KB
Recall 573 Report – Amendment 1
RCLRPT-20V182-7474.PDF 216.414KB
ISSUED Owner Notification Letter(Part 577)
RCONL-20V182-0730.pdf 349.498KB
Recall 573 Report – Amendment 2
RCLRPT-20V182-5503.PDF 215.804KB
Recall Quarterly Report #1, 2020-2
RCLQRT-20V182-5900.PDF 211.222KB
Recall Quarterly Report #2, 2020-3
RCLQRT-20V182-4447.PDF 211.222KB
Recall Quarterly Report #3, 2020-4
RCLQRT-20V182-1377.PDF 211.309KB
Remedy Instructions and TSB
RCRIT-20V182-3893.pdf 8653.882KB
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