April 7, 2020 NHTSA CAMPAIGN NUMBER: 20V200000
Remote Engine Start/Stop May Become Disabled
A disabled remote engine start/stop prevents the digger derrick
operator from shutting the engine off during hydraulic issues on the digger, increasing the risk of injury.
NHTSA Campaign Number: 20V200
Manufacturer Terex South Dakota, Inc.
Components ELECTRICAL SYSTEM, ENGINE
Potential Number of Units Affected 20
Summary
Terex South Dakota, Inc. (Terex) is recalling certain 2018-2019 C4045, C4047, C5050, and C7066 Digger Derrick vehicles. Due to an engine computer program error, if the hood switch fails or opens, the remote engine start/stop function becomes disabled.
Remedy
Terex will notify owners, and dealers will reprogram the engine computer program, free of charge. The recall began April 16, 2020. Owners may contact Terex customer service at 1-605-882-4000. Terex’s number for this recall is SN682.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
| Terex Utilities | |
| SAFETY NOTICE | SN682 |
DATE: 3/30/20
REVISED:
TO: Owners, Users, Dealers, and Installers
MODELS AFFECTED: Digger Derricks
SUBJECT: International Diamond Logic Programming
Issue:
Terex has become aware of some International vehicles, using the Diamond Logic computer system, may disable auxiliary engine control. If the hood switch indicates open or a hood switch failure occurs, the logic in the Diamond Logic computer may disable the auxiliary engine control for engine stop/start. If the Diamond Logic computer system does not detect the hood switch signal, an emergency remote engine stop may not be possible.
Action:
What the Owner Must Do:
- Verify you are the owner of the unit serial numbers listed on the owner letter addressed to you.
- Complete the owner information form enclosed with the owner letter and return the form to [email protected] or fax to 1-605-882-5579. It will be important to include the unit serial number, vehicle VIN, unit location and contact information for arranging repair.
- If you are no longer the owner of an affected unit, send the unit serial number and buyer contact information to [email protected] or fax to 1-605-882-5579.
- Terex recommends the completion of this bulletin to take place within 60 days. If you have not been contacted to arrange a time for repair within 60 days of receipt of this bulletin and owner letter, contact Terex Utilities Warranty at 1-844-837-3948 or email [email protected].
Continued Use:
All machine users and operators must be notified of the following requirements for continued use of affected machines:
- Ensure the hood is closed at all times the digger derrick is in use.
- Be aware that if the hood switch fails or indicates the hood is open, the auxiliary engine control for engine stop/start may not work.
What Terex will Do:
Terex Utilities will facilitate arrangements with International to make the appropriate repairs. The Diamond Logic computer program will be updated to only allow the vehicle hood switch to prevent a remote engine start.
Dealers and Installers: A letter is being sent to owners of affected units. If an owner contacts you about this bulletin; contact TEREX Utilities Warranty, at 1-844-837-3948, for further instructions.
Important: Some of the involved units may be in rental fleets. Federal Law requires you to complete the recall service on these units before renting, or to inform the renters within 10 days of receipt of this bulletin.
Note to Owners: If the manufacturer or their dealer has failed or is unable to remedy the defect/noncompliance condition without charge or within a reasonable amount of time you can notify:
Administrator
National Highway Traffic Safety Administration
1200 New Jersey Avenue, SE, West Building
Washington, DC 20590
Or call the toll-free DOT auto Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153; or go to https://www.safercar.gov .)
Terex and local industry standards (CSA and ANSI) requires that the purchaser of a Terex unit report to Terex the model and serial number of each machine sold, as well as the name, address, and telephone number of the new owner, within 60 days of the sale. Use the Owner Update Form in the manual to update the owner status of any of your machines. Terex also asks the seller to provide the new owner information so if you require additional copies of the Owner Update Form or have any questions, please contact TEREX Utilities Warranty Department at 1-844-837-3948 or [email protected].
Terex, OSHA and local industry standards, also require that the manufacturer’s bulletins be completed. It is your responsibility to communicate this important information to all machine owners and applicable branches. If you require additional copies of this bulletin or have any questions, please contact TEREX Utilities at 1-844-837-3948.
Terex South Dakota, Inc.
500 Oakwood Road
Watertown, SD 57201 USA
1-844-837-3948 • Fax 1-605-882-1842
May 5, 2020
‘owner’
‘address1’
‘city’, ‘state’ ‘zip’
IMPORTANT SAFETY RECALL 20V-200
This notice applies to your vehicle
Dear Terex Equipment Owner,
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
REASON FOR NOTICE
Terex decided that certain 2018-2019 C4045, C4047, C5050, and C7066 Digger Derricks vehicles, using International truck’s Diamond Logic computer system, may disable auxiliary engine controls. If the hood switch indicates open or a hood switch failure occurs, the logic in the International Diamond Logic computer may disable the auxiliary engine control for engine stop/start. If the Diamond Logic computer system does not detect the hood switch signal, an emergency remote engine stop may not be possible, increasing the chance of injury.
WHAT TEREX WILL DO
Terex Utilities will facilitate arrangements with International truck dealers to make the appropriate repairs. The Diamond Logic computer program will be updated to only allow the vehicle hood switch to prevent a remote engine start. The reprogramming will take about 1 hour at no cost to the owner.
WHAT THE OWNER MUST DO
1 . Verify you are the owner of the unit serial numbers listed on the owner letter addressed to you.
- Complete the owner information form enclosed with the owner letter and return the form to [email protected] or fax to 1-605-882-5579. It will be important to include the unit serial number, vehicle VIN, unit location and contact information for arranging repair.
- If you are no longer the owner of an affected unit, send the unit serial number and buyer contact information to [email protected] or fax to 1-605-882-5579.
- Terex recommends the completion of this bulletin to take place within 60 days. If you have not been contacted to arrange a time for repair within 60 days of receipt of this bulletin and owner letter, contact Terex Utilities Warranty at 1-844-837-3948 or email [email protected].
CONTINUED USE
All machine users and operators must be notified of the following requirements for continued use of affected machines:
- Ensure the hood is closed at all times the digger derrick is in use.
- Be aware that if the hood switch fails or indicates the hood is open, the auxiliary engine control for engine stop/start may not work.
If you have any questions you can find your nearest dealer at this web site; https://www.terex.com/utilities/en/products/dealer-locator/index.htm .
Terex South Dakota, Inc.
500 Oakwood Road
Watertown, SD 57201 USA
1-844-837-3948 – Fax 1-605-882-1842
If you take your unit to your dealer on the agreed service date and they do not remedy this condition on that date or within three (3) working days of scheduled appointment, we recommend you contact Terex Utilities Warranty department by calling 1-800-982-8975.
Note to Owners: If the manufacturer or their dealer has failed or is unable to remedy the defect/noncompliance condition without charge or within a reasonable amount of time you can notify:
Administrator
National Highway Traffic Safety Administration
1200 New Jersey Avenue, SE, West Building,
Washington, DC 20590
Or call the toll-free DOT auto safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153; or go to https://www.safercar.gov.)
If you have had your unit repaired for this issue prior to receipt of this notice, you may be eligible for reimbursement. For more information, please contact Terex Utilities at the above contact information.
If you have sold or retired the unit please let us know by contacting the Terex Utilities Warranty department at 1-844-837-3948 or send the serial number and new owner contact information to [email protected] . Forward this Notice to the new owner within 10 days of receipt of this letter.
If you have leased this vehicle to another person, forward a copy of this notice to the lessee within ten days of your receipt of this notice.
Thank you for your immediate attention on this important matter,
Jeff Hegstrom
Product Support Manager
Our records indicate the following machines, registered to you, are involved in SN682.
| Model | Serial Number |
| ‘model’ | ‘Serial number’ |
2 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| TEREX | DIGGER DERRICK | 2018-2019 |
9 Associated Documents
Defect Notice 573 Report
RCLRPT-20V200-1915.PDF 213.693KB
Recall Acknowledgement
RCAK-20V200-1823.pdf 244.803KB
Recall Quarterly Report #1, 2020-2
RCLQRT-20V200-6192.PDF 211.14KB
Owner Notification Letter(Part 577)
RCONL-20V200-6437.pdf 325.222KB
Safety Bulletin
ISSUED Renotification Notice
RCRN-20V200-2855.pdf 301.953KB
ISSUED Renotification Notice
Manufacturer Notices(to Dealers,etc)
Recall Quarterly Report #2, 2020-3
RCLQRT-20V200-3047.PDF 211.235KB
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Heavy Duty Truck Reprogramming
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Designed for flexibility, the USB-Link 3 Wired Edition connects to your PC, tablet, or smartphone with a USB cable, allowing techs to directly connect to a device when working in the field or during signal interruptions.
Built to support the latest protocols (CAN FD, DoIP) and compatible with a wide range of OEM diagnostics software, the USB-Link 3 is our most advanced VCI to date, with the performance and technology you can rely on well into the future.
The USB-Link™ 3 comes with the following:
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The USB-Link™ 3: Wireless is also available (PN 121052).
Specifications
Vehicle Network Protocol Support
CAN FD / J1939 FD / ISO15765 FD - 250K, 500K, 1M b/s with auto baud detection
Single wire CAN (SWCAN)
ISO 11898-3 Fault Tolerant CAN (FTCAN)
Diagnostics Over Internet Protocol (DoIP)
J1708
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ISO PWM (SCP)
ISO 9141 / KWP2000 (ISO 14230) K/L line
ALDL 9600 and 8192 baud
ATEC 160 baud
Windows® Vehicle Communication API
Windows® Vehicle Communication API
RP1210 a/b/c
J2534 (2004 draft)
J2534-1 partial implementation (commercial vehicle focused)
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