March 20, 2020 NHTSA CAMPAIGN NUMBER: 20E015000
Improperly Routed Generator Harness
If the harness chafes the generator, the harness can be damaged and cause electrical arcing, increasing the risk of a fire.
NHTSA Campaign Number: 20E015
Manufacturer Carrier Corporation
Components ELECTRICAL SYSTEM, EQUIPMENT
Potential Number of Units Affected 28
Summary
Carrier Corporation (Carrier) is recalling certain Carrier Transicold Vector 8611MT Trailer Refrigeration Units (TRU). The generator harness may be improperly routed, allowing contact and chafing with the chassis bolt and TRU generator.
Remedy
Carrier will notify owners, and dealers will inspect and reroute and secure the generator harness and the condensate drainage tubes, as necessary, free of charge. The recall began April 22, 2020. Owners may contact Carrier customer service at 1-800-448-1661. Carrier’s number for this recall is R-968.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
IMPORTANT SAFETY MESSAGE
November 3, 2020
IMMEDIATE ACTION REQUIRED: Vector 8611MT Multi-Temperature Trailer
Refrigeration Unit
Dear Dealer:
This notice is related to a safety recall previously submitted to NHTSA under the National Traffic and Motor Vehicle Safety Act. Failure to perform the inspection and installation work described in this letter could result in property damage or personal injury.
As you will recall, by letter dated April 22, 2020, Carrier Transicold notified you that it had determined that a defect that relates to motor vehicle safety exists in certain Vector 8611MT multi-temperature trailer refrigeration units manufactured before February 12, 2020 (the “initial group of affected TRUs”). Carrier Transicold has now determined that a second defect which relates to motor vehicle safety exists in certain Vector 8611MT multi-temperature trailer refrigeration units manufactured from February 12, 2020 through June 3, 2020 (the “expanded group of affected TRUs”). Together the “initial group of affected TRUs” and the “expanded group of affected TRUs” shall be referred to as the “affected TRUs”.
According to Carrier Transicold’s records, affected TRUs were sold through your dealership. A list of the affected TRUs, by serial number, that Carrier Transicold has on record as being sold through your dealership is attached to assist you in locating those affected TRUs.
As previously indicated, the initial group of affected TRUs’ generator harness is routed in a manner that it may come into contact with and chafe against a chassis bolt and/or the TRUs’ generator. This chafing can, under certain conditions, damage the harness and lead to electrical arcing and possibly a fire.
In addition, as a result of a reassessment of the affected TRUs’ design following discovery of the original defect, Carrier Transicold has determined that the expanded group of affected TRUs’ generator harness is routed in a manner that it may come into contact with and chafe against the TRUs’ generator in a second location. This chafing can, under certain conditions, damage the harness and lead to electrical arcing and possibly a fire.
Carrier Transicold is requesting that you continue to inspect, reroute and secure initial affected TRUs’ generator harnesses. The previously released service bulletin SER20-013 and Technical Instruction 98-50414-00 contain the information and instructions you will need to complete the inspection and rework on the initial group of affected TRUs. Carrier Transicold is now requesting that you also inspect and better secure the expanded group of affected TRUs’ generator harness and condensate drain tubes. The enclosed service bulletin SER20-025 and Technical Instruction 98-50423-00 contain the information and instructions you will need to complete the inspection and rework on the expanded group of affected TRUs.
If you know of any customer who had previously completed any of the remedy work described in this notification letter and the customer paid for that work; or if any customer contacts you claiming that they have previously completed any of the remedy work described in this notification letter and such work was not covered by the manufacturer’s warranty, or that they otherwise were obligated to pay for such work, please collect the following information or documents and submit to Carrier Transicold: (1) the customer’s name and contact information; (2) the date and place of work; (3) the description of work performed; (4) the price of said work; and (5) copies of any work order(s) or receipt(s).
For affected TRUs currently in your inventory, the generator harness and condensate drain tubes inspection and rework must be done on all new installations before you deliver any of these affected TRUs to the customer. Please note that it is a violation of federal law to deliver any new or used unit covered by this notification under sale or lease until the defect is remedied.
Federal law requires any lessor who receives a notification of a determination of a safetyrelated defect or noncompliance pertaining to any leased motor vehicle shall send the notice to the lessee within 10 days.
Affected TRUs you have already delivered to customers must be inspected and have the generator harness and condensate drain tubes rework completed as soon as possible. Carrier Transicold is also sending an updated notice of this required inspection and field action to customers in the attached forms.
Should you have any questions regarding this notification, please do not hesitate to contact your regional sales or service contacts, or Carrier Transicold at 800-448-1661.
Regards,
Carrier Transicold Service Engineering
(4) attachments
List of Customers with Affected TRUs
Forms of Customer Letter
IMPORTANT SAFETY MESSAGE
November X, 2020
IMPORTANT SAFETY RECALL
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Dear Valued Customer:
This is a safety recall notice under the National Traffic and Motor Vehicle Safety Act. Failure to perform the inspection and installation work described in this letter could result in property damage or personal injury.
Carrier Transicold has determined that a defect that relates to motor vehicle safety exists in certain Vector 8611MT multi-temperature trailer refrigeration units manufactured between February 12, 2020 and June 3, 2020 (together, the “affected TRUs”). Our records indicate that affected TRUs are registered to your company under the serial number(s) listed in the attachment to this letter.
The affected TRU’s generator harness is routed in a manner that it may come into contact with and chafe against the affected TRU’s generator. This chafing can, under certain conditions, damage the harness and lead to electrical arcing and possibly a fire.
Your authorized Carrier Transicold dealer will contact you to arrange to have all affected TRUs shown in the attachment to this letter or otherwise in your possession inspected. During that inspection the dealer will better secure the affected TRUs’ generator harness and condensate drain tubes. The inspection and rework will be provided at no charge to you. Carrier Transicold estimates the inspection and rework will take approximately thirty minutes.
Carrier Transicold dealers have also received notice that the defect is present in certain TRUs and that the affected TRUs’ generator harness and condensate drain tubes should be inspected and reworked. If your Carrier Transicold dealer has already completed this inspection and rework in accordance with this notice, no further action is required. If you are unsure whether this occurred, please confirm with your dealer as soon as possible. If you believe you have previously completed the remedy work described in this notification letter and such work was not covered by the manufacturer’s warranty, or you otherwise were obligated to pay for such work, please contact your dealer for reimbursement, if appropriate. Should you need help locating an authorized Carrier Transicold dealer in your area, wish to confirm whether your Carrier Transicold equipment is affected by this notice or have any other questions, please call the Carrier Transicold Action Line at 800-448-1661.
Federal law requires any lessor who receives a notification of a determination of a safetyrelated defect or noncompliance pertaining to any leased motor vehicle shall send the notice to the lessee within 10 days.
If you believe that Carrier Transicold has failed to remedy the defect without charge, or if you believe that Carrier Transicold has failed to remedy the defect (without charge) within sixty (60) days of your first attempt to obtain the repair, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: l800-424-9153), or go to https://www.safercar.gov.
Regards,
Carrier Transicold Service Engineering
(1) attachment
Customer Affected TRU Serial Number List
IMPORTANT SAFETY MESSAGE
February 15, 2021
IMPORTANT SAFETY RECALL
This reminder notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Dear Valued Customer:
This notice is pursuant to a safety recall submitted under the National Traffic and Motor Vehicle Safety Act. This is Carrier Transicold’s second notice to address an important safety issue concerning certain Vector 8611MT multi-temperature trailer refrigeration units. Failure to perform the inspection and installation work described in this letter could result in property damage or personal injury, so we urge you to read this letter in its entirety and take the actions described below.
In prior communications, Carrier Transicold notified its network that a defect relating to motor vehicle safety exists in all Vector 8611MT multi-temperature trailer refrigeration units manufactured before February 12, 2020 (the “Initial Group”). Carrier Transicold further determined that a second motor vehicle safety defect exists in certain Vector 8611MT multi-temperature trailer refrigeration units manufactured from February 12, 2020 through June 3, 2020 (the “Expanded Group”). Together the Initial Group and the Expanded Group, shall be referred to as the “Affected TRUs”. Our records indicate that the Initial Group and/or Expanded Group TRUs are registered to your company under the serial number(s) listed in the attachment to this letter.
As previously indicated, the Initial Group’s generator harness is routed in a manner that it may come into contact with and chafe against a chassis bolt and/or the affected TRU’s generator. The generator harness in the Expanded Group is routed in a manner that it may come into contact with and chafe against the TRU’s generator in a second location. This chafing can, under certain conditions, damage the harness and lead to electrical arcing and possibly a fire.
Your authorized Carrier Transicold dealer will contact you to arrange to have all Affected TRUs shown in the attachment to this letter or otherwise in your possession inspected. During that inspection the dealer will reroute and secure affected any TRU’s generator harness and better secure the Affected TRU’s condensate drain tubes. The inspection and rework will be provided at no charge to you. Carrier Transicold estimates the inspection and rework will take approximately thirty minutes.
Carrier Transicold dealers have also received notices that the described defects are present in certain TRUs and that the Affected TRUs’ generator harness and condensate drain tubes should be inspected and reworked. If your Carrier Transicold dealer has already completed some or all of this inspection and rework in accordance with this or the prior notice, no further action is required. If you are unsure whether this occurred, please confirm with your dealer as soon as possible. If you believe you have previously completed some or all of the remedy work described in this notification letter and such work was not covered by the manufacturer’s warranty, or you otherwise were obligated to pay for such work, please contact your dealer for reimbursement, if appropriate. Should you need help locating an authorized Carrier Transicold dealer in your area, wish to confirm whether your Carrier Transicold equipment is affected by this notice or have any other questions, please call the Carrier Transicold Action Line at 800-448-1661.
Federal law requires any lessor who receives a notification of a determination of a safety-related defect or noncompliance pertaining to any leased motor vehicle shall send the notice to the lessee within 10 days.
If you believe that Carrier Transicold has failed to remedy the defect without charge, or if you believe that Carrier Transicold has failed to remedy the defect (without charge) within sixty (60) days of your first attempt to obtain the repair, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov.
Regards,
Carrier Transicold Service Engineering
(1) attachment
Customer Affected Group TRU Serial Number List
TAY91635024
IMPORTANT SAFETY MESSAGE
February 17, 2021
REMINDER – IMMEDIATE ACTION REQUIRED: Vector 8611MT Multi-Temperature Trailer Refrigeration Unit
Dear Dealer:
This notice is related to a safety recall previously submitted to NHTSA under the National Traffic and Motor Vehicle Safety Act. Failure to perform the inspection and installation work described in this letter could result in property damage or personal injury.
In prior communications, Carrier Transicold notified its network that a defect relating to motor vehicle safety exists in all Vector 8611MT multi-temperature trailer refrigeration units manufactured before February 12, 2020 (the “Initial Group”). Carrier Transicold further determined that a second motor vehicle safety defect exists in certain Vector 8611MT multitemperature trailer refrigeration units manufactured from February 12, 2020 through June 3, 2020 (the “Expanded Group”). Together the Initial Group and the Expanded Group, shall be referred to as the “Affected TRUs”. Our records indicate that the Initial Group and/or Expanded Group TRUs are registered to your company under the serial number(s) listed in the attachment to this letter.
Our records, Initial Group and/or Expanded Group TRUs were sold through your dealership. A list of the Affected TRUs, by serial number, that Carrier Transicold has on record as being sold through your dealership is attached to assist you in locating those Affected TRUs.
As previously indicated, the Initial Group’s generator harness is routed in a manner that it may come into contact with and chafe against a chassis bolt and/or the affected TRU’s generator. The generator harness in the Expanded Group is routed in a manner that it may come into contact with and chafe against the TRU’s generator in a second location. This chafing can, under certain conditions, damage the harness and lead to electrical arcing and possibly a fire.
Carrier Transicold is requesting that you continue to inspect, reroute and secure initial affected TRUs’ generator harnesses. The previously released service bulletin SER20-013 and Technical Instruction 98-50414-00 contain the information and instructions you will need to complete the inspection and rework on the initial group of affected TRUs. Carrier Transicold is now requesting that you also inspect and better secure the expanded group of affected TRUs’ generator harness and condensate drain tubes. The enclosed service bulletin SER20-025 and Technical Instruction 98-50423-00 contain the information and instructions you will need to complete the inspection and rework on the expanded group of affected TRUs.
If you know of any customer who had previously completed any of the remedy work described in this notification letter and the customer paid for that work; or if any customer contacts you claiming that they have previously completed any of the remedy work described in this notification letter and such work was not covered by the manufacturer’s warranty, or that they otherwise were obligated to pay for such work, please collect the following information or documents and submit to Carrier Transicold: (1) the customer’s name and contact information; (2) the date and place of work; (3) the description of work performed; (4) the price of said work; and (5) copies of any work order(s) or receipt(s).
For Affected TRUs currently in your inventory, the generator harness and condensate drain tubes inspection and rework must be done on all new installations before you deliver any of these Affected TRUs to the customer. Please note that it is a violation of federal law to deliver any new or used unit covered by this notification under sale or lease until the defect is remedied.
Federal law requires any lessor who receives a notification of a determination of a safetyrelated defect or noncompliance pertaining to any leased motor vehicle shall send the notice to the lessee within 10 days.
Affected TRUs you have already delivered to customers must be inspected and have the generator harness and condensate drain tubes rework completed as soon as possible. Carrier Transicold is also sending an updated notice of this required inspection and field action to customers in the attached forms.
Should you have any questions regarding this notification, please do not hesitate to contact your regional sales or service contacts, or Carrier Transicold at 800-448-1661.
Regards,
Carrier Transicold Service Engineering
(4) attachments
List of Customers with Affected TRUs
Forms of Customer Letter
IMPORTANT SAFETY MESSAGE
February XX, 2021
IMPORTANT SAFETY RECALL
This reminder notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Customer Name
Customer Address
Dear Valued Customer:
This notice is pursuant to a safety recall submitted under the National Traffic and Motor Vehicle Safety Act. This is Carrier Transicold’s second notice to address an important safety issue concerning certain Vector 8611MT multi-temperature trailer refrigeration units. Failure to perform the inspection and installation work described in this letter could result in property damage or personal injury, so we urge you to read this letter in its entirety and take the actions described below.
In prior communications, Carrier Transicold notified its network that a defect relating to motor vehicle safety exists in all Vector 8611MT multi-temperature trailer refrigeration units manufactured before February 12, 2020 (the “Initial Group”). Carrier Transicold further determined that a second motor vehicle safety defect exists in certain Vector 8611MT multitemperature trailer refrigeration units manufactured from February 12, 2020 through June 3, 2020 (the “Expanded Group”). Together the Initial Group and the Expanded Group, shall be referred to as the “Affected TRUs”. Our records indicate that the Initial Group and/or Expanded Group TRUs are registered to your company under the serial number(s) listed in the attachment to this letter.
As previously indicated, the Initial Group’s generator harness is routed in a manner that it may come into contact with and chafe against a chassis bolt and/or the affected TRU’s generator. The generator harness in the Expanded Group is routed in a manner that it may come into contact with and chafe against the TRU’s generator in a second location. This chafing can, under certain conditions, damage the harness and lead to electrical arcing and possibly a fire.
Your authorized Carrier Transicold dealer will contact you to arrange to have all Affected TRUs shown in the attachment to this letter or otherwise in your possession inspected. During that inspection the dealer will reroute and secure affected any TRU’s generator harness and better secure the Affected TRU’s condensate drain tubes. The inspection and rework will be provided at no charge to you. Carrier Transicold estimates the inspection and rework will take approximately thirty minutes.
Carrier Transicold dealers have also received notices that the described defects are present in certain TRUs and that the Affected TRUs’ generator harness and condensate drain tubes should be inspected and reworked. If your Carrier Transicold dealer has already completed some or all of this inspection and rework in accordance with this or the prior notice, no further action is required. If you are unsure whether this occurred, please confirm with your dealer as soon as possible. If you believe you have previously completed some or all of the remedy work described in this notification letter and such work was not covered by the manufacturer’s warranty, or you otherwise were obligated to pay for such work, please contact your dealer for reimbursement, if appropriate. Should you need help locating an authorized Carrier Transicold dealer in your area, wish to confirm whether your Carrier Transicold equipment is affected by this notice or have any other questions, please call the Carrier Transicold Action Line at 800-448-1661.
Federal law requires any lessor who receives a notification of a determination of a safetyrelated defect or noncompliance pertaining to any leased motor vehicle shall send the notice to the lessee within 10 days.
If you believe that Carrier Transicold has failed to remedy the defect without charge, or if you believe that Carrier Transicold has failed to remedy the defect (without charge) within sixty (60) days of your first attempt to obtain the repair, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1800-424-9153), or go to https://www.safercar.gov.
Regards,
Carrier Transicold Service Engineering
(1) attachment
IMPORTANT SAFETY MESSAGE
April 22, 2020
IMPORTANT SAFETY RECALL
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Customer Name
Customer Address
Dear Valued Customer:
This is a safety recall notice under the National Traffic and Motor Vehicle Safety Act. Failure to perform the inspection and installation work described in this letter could result in property damage or personal injury.
Carrier Transicold has determined that a defect that relates to motor vehicle safety exists in all Vector 8611MT multi-temperature trailer refrigeration units manufactured before February 12, 2020 (together, the “affected TRUs”). Our records indicate that affected TRUs are registered to your company under the serial number(s) listed in the attachment to this letter.
The affected TRU’s generator harness is routed in a manner that it may come into contact with and chafe against a chassis bolt and/or the affected TRU’s generator. This chafing can, under certain conditions, damage the harness and lead to electrical arcing and possibly a fire.
Your authorized Carrier Transicold dealer will contact you to arrange to have all affected TRUs shown in the attachment to this letter or otherwise in your possession inspected. During that inspection the dealer will reroute and secure affected TRUs’ generator harness. The inspection and rework will be provided at no charge to you. Carrier Transicold estimates the inspection and rework will take approximately thirty minutes.
Carrier Transicold dealers have also received notice that the defect is present and that the affected TRUs’ generator harness should be inspected and reworked. If your Carrier Transicold dealer has already completed this inspection and rework in accordance with this notice, no further action is required. If you are unsure whether this occurred, please confirm with your dealer as soon as possible. If you believe you have previously completed the remedy work described in this notification letter and such work was not covered by the manufacturer’s warranty, or you otherwise were obligated to pay for such work, please contact your dealer for reimbursement, if appropriate. Should you need help locating an authorized Carrier Transicold dealer in your area, wish to confirm whether your Carrier Transicold equipment is affected by this notice or have any other questions, please call the Carrier Transicold Action Line at 800-448-1661.
Federal law requires any lessor who receives a notification of a determination of a safetyrelated defect or noncompliance pertaining to any leased motor vehicle shall send the notice to the lessee within 10 days.
If you believe that Carrier Transicold has failed to remedy the defect without charge, or if you believe that Carrier Transicold has failed to remedy the defect (without charge) within sixty (60) days of your first attempt to obtain the repair, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1800-424-9153), or go to https://www.safercar.gov.
Regards,
Carrier Transicold Service Engineering
(1) attachment
Customer Affected TRU Serial Number List
IMPORTANT SAFETY MESSAGE
April X, 2020
IMMEDIATE ACTION REQUIRED: Vector 8611MT Multi-Temperature Trailer Refrigeration Unit
Dear Dealer:
This is a safety recall notice under the National Traffic and Motor Vehicle Safety Act. Failure to perform the inspection and installation work described in this letter could result in property damage or personal injury.
Carrier Transicold has determined that a defect that relates to motor vehicle safety exists in all Vector 8611MT multi-temperature trailer refrigeration units manufactured before February 12, 2020 (together, the “affected TRUs”). According to Carrier Transicold’s records, affected TRUs were sold through your dealership. A list of the affected TRUs, by serial number, that Carrier Transicold has on record as being sold through your dealership is attached to assist you in locating those affected TRUs.
The affected TRU’s generator harness is routed in a manner that it may come into contact with and chafe against a chassis bolt and/or the affected TRU’s generator. This chafing can, under certain conditions, damage the harness and lead to electrical arcing and possibly a fire.
Carrier Transicold is requesting that you inspect and reroute and secure affected TRUs’ generator harness. The enclosed service bulletin SER XX-XXX and Technical Instruction XXXXXXX-XX contain the information and instructions you will need to complete the inspection and rework.
For affected TRUs currently in your inventory, the generator harness inspection and rework must be done on all new installations before you deliver any of these affected TRUs to the customer. Please note that it is a violation of federal law to deliver any new or used unit covered by this notification under sale or lease until the defect is remedied.
Federal law requires any lessor who receives a notification of a determination of a safetyrelated defect or noncompliance pertaining to any leased motor vehicle shall send the notice to the lessee within 10 days.
Affected TRUs you have already delivered to customers must be inspected and have the generator harness rework completed as soon as possible. Carrier Transicold is also sending a notice of this required inspection and field action to customers in the attached form.
Should you have any questions regarding this notification, please do not hesitate to contact your regional sales or service contacts, or Carrier Transicold at 800-448-1661.
Regards,
Carrier Transicold Service Engineering
1 Affected Product
Equipment
| BRAND | PART NO. | PRODUCTION DATES |
| CARRIER TRANSICOLD | TRUCK REFRIGERATION UNITS | |
13 Associated Documents
Defect Notice 573 Report
RCLRPT-20E015-6419.PDF 214.165KB
Recall Acknowledgement
RCAK-20E015-5287.pdf 244.753KB
Manufacturer Notices(to Dealers,etc)
RCMN-20E015-9694.pdf 221.894KB
Manufacturer Notices(to Dealers,etc)
RCMN-20E015-8459.pdf 722.285KB
ISSUED Owner Notification Letter(Part 577)
RCONL-20E015-3879.pdf 402.324KB
Recall 573 Report – Amendment 1
RCLRPT-20E015-3759.PDF 214.992KB
ISSUED Renotification Notice
Recall Quarterly Report #3, 2020-4
RCLQRT-20E015-1821.PDF 211.324KB
Recall Quarterly Report #2, 2020-3
RCLQRT-20E015-9660.PDF 211.232KB
Recall Quarterly Report #1, 2020-2
RCLQRT-20E015-3841.PDF 211.122KB
Manufacturer Notices(to Dealers,etc)
Manufacturer Notices(to Dealers,etc)
ISSUED Owner Notification Letter(Part 577)
RCONL-20E015-4262.pdf 1675.463KB
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