SC0409 – Light Control Module – 2018 Mack Trucks

March 6, 2018 NHTSA CAMPAIGN NUMBER: 18V152000

Loss of Lighting and Windshield Wipers

Loss of lighting or windshield wiper function can increase the risk of a crash.

 

NHTSA Campaign Number: 18V152

Manufacturer Mack Trucks, Inc.

Components VISIBILITY, INTERIOR LIGHTING, EXTERIOR LIGHTING, ELECTRICAL SYSTEM

Potential Number of Units Affected 135

 

Summary

Mack Trucks, Inc. (Mack) is recalling certain 2018 Anthem (AN), Granite (GU), and Pinnacle (CXU, PI) trucks. An electrical overload condition may cause the light control module (LCM) to fail, resulting in the loss of the exterior lighting, interior dashboard lighting, and the windshield wipers.

 

Remedy

Mack will notify owners, and dealers will replace and reprogram the LCM, free of charge. The recall began on March 23, 2018. Owners may contact Mack customer service at 1-800-866-1177. Mack’s number for this recall is SC0409.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

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SAFETY RECALL

Mack Trucks Inc.
Greensboro, NC USA

 

Date	Number	Page
3/18	SC0409	1 (19)

 

Light Control Module,
Inspection and Replacement

 

SAFETY RECALL INFORMATION: 

 

(March 2018)

There is a potential electrical overload condition that can cause a component of the light control module (LCM) to fail.  If the LCM fails, it causes the exterior lighting of the truck and trailer to go out, certain dash lighting to go out, and the windshield wipers to stop functioning, which can increase the risk of a vehicle crash under certain conditions.

Mack has received no reports of a vehicle crash as a result of this condition. Therefore, Mack considers this as a proactive measure to protect the public and Mack’s customers from the potential risk associated with this defect.

 

VEHICLES AFFECTED:

Certain 2018 Anthem, Granite, and Pinnacle model vehicles manufactured from April 18, 2017 to December 18, 2017.

 

VEHICLE INDENTIFICATION NUMBERS (VIN):

The total number of vehicles affected is 151 (135 U.S., 7 Canada, 2 Mexico, and 7 Export).

 

REQUIRED PARTS:

To schedule parts orders, please call 877-986-5862. The Vehicle Identification Number (VIN) is required for ordering parts.

Parts acceptable for repair:

• 23078913 (Qty: 1) with “NEW HARDWARE” designated on the label (example on pg. 6) OR
• 23288977 (Qty: 1)

 

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IMPORTANT SAFETY RECALL SC0409
NHTSA RECALL # 18V-152

 

DEAR MACK TRUCK OWNER:

 

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Mack Trucks, Inc. has decided that a defect which relates to motor vehicle safety exists in certain 2018 Anthem, Granite, and Pinnacle model vehicles manufactured from April 18, 2017 to December 18, 2017.

SAFETY DEFECT:	There is a potential electrical overload condition that can cause a component of the light control module (LCM) to fail.
SAFETY RISK:	If the LCM fails, it causes the exterior lighting of the truck and trailer to go out, certain dash lighting to go out, and the windshield wipers to stop functioning, which can increase the risk of a vehicle crash under certain conditions.
PRECAUTIONS YOU CAN TAKE:	The condition can only occur when the windshield wipers are on. As the consequence is severe, we strongly recommend that you make arrangements immediately to get your vehicle(s) repaired. The vehicle(s) can be driven to the repair facility provided that the weather conditions do not require use of the windshield wipers and the exterior lights are working. If you do not feel comfortable driving the vehicle to the service center, we ask that please contact Mack Trucks at 877-800-4945 and select “1” and we will arrange for your vehicle(s) to be towed to our service center.
TIME REQUIRED FOR THE REPAIR:	The time required to repair your vehicle is approximately 1 hours.
WHAT YOU SHOULD DO:	You should contact the nearest Mack Parts and Service Center and make an appointment. The dealer will repair your vehicle by replacing the light control module and reprogramming the module at no charge to you. You can locate the closest Mack Parts and Service Center by going on line to https://www.macktrucks.com/ and selecting “Dealer & Service Locations” or by calling our toll-free number: 1-800-866-1177.
NOTICE REGARDING LEASED VEHICLES:	If you are a Lessor of vehicles subject to this Notice, you have an obligation under Federal Law to provide a copy of this Notice to all Lessees within 10 days of your receipt of this Notice.  Further, you must maintain a record, which identifies the Lessee(s) to whom you send a copy of this letter, the date you send this letter, and the Vehicle Identification Number(s) of the vehicle(s) that you have leased to that lessee.  For purposes of this Notice, the term Lessor means: a person or entity that is the owner, as reflected on the vehicle’s title, of any five or more leased vehicles (as defined in CFR Section 577.4), as of the date of notification by the manufacturer of the existence of a safety-related defect or non-compliance with a Federal Motor Vehicle Safety Standard in one or more of the leased motor vehicles.
OWNER RECALL RESPONSE CARD:	The enclosed “Notice of Vehicle Recall” identifies your vehicle.  If you no longer own the vehicle, please help us update our records by completing the “Vehicle Disposition Record” portion of the enclosed postage-free Notice of Mandatory Safety Campaign card and mailing it back to us.
ASSISTANCE/ COMPLAINTS:	If your vehicle has not been repaired within a reasonable time after delivering it to a Mack Parts and Service Center, please contact:   Mack Trucks, Inc. Regulatory Affairs Department, P.O. Box 26115 Greensboro, NC 27402-6115 vtna.regulatoryaffairs@volvo.com You may also submit complaints to the Administrator of the National Highway Traffic Safety Administration (1200 New Jersey Avenue, S.E., Washington DC 20590 or call the toll-free Auto Safety Hot Line at 1-888327-4236 (TTY: 1-800-424-9153), or go to https://www.safercar.gov if you believe that Mack has failed to remedy the defect without charge, or has failed to remedy the vehicle within 60 days of the owners first tender to obtain repair following the earliest time that parts are available.
PRE NOTIFICATION REMEDIES:	If you have previously paid for repairs as a result of this issue, you may be entitled to recovery of those expenses. Submit copies of all documentation supporting your claim according to the rules specified in the “General Plan for Reimbursement of Prenotification Remedies” provided in this mailing.

 

We regret any inconvenience this may cause to your operation, but hope you will appreciate our sincere efforts to demonstrate Mack’s commitment to provide our customers with the best possible product.

 

MACK TRUCKS, INC.

 

SC0409_OWNER_LTR

March 2018

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Chronology :

December 7, 2017 Potential issue identified and reported by Mack’s manufacturing facility

January 22, 2018 Mack receives report of loss of exterior lights. Investigation opened

February 9, 2018 Additional Information received. Potential issue reported to Mack’s Regulatory Affairs department

February 27, 2018 Results of investigation reviewed. Decision made to raise investigation to Product Safety Committee (PSC) for decision.

February 28, 2018 Mack’s PSC determines that there is a safety-related defect

March 6, 2018 Mack submits safety-related defect report to NHTSA and advises that Mack will conduct a safety recall to address the issue.

 

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4 Affected Products

Vehicles

MAKE	MODEL	YEAR
MACK	ANTHEM (AN)	2018
MACK	GRANITE (GU)	2018
MACK	PINNACLE (CXU)	2018
MACK	PINNACLE (PI)	2018

 

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8 Associated Documents

Recall Acknowledgement

RCAK-18V152-8445.pdf 246.126KB

 

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Defect Notice 573 Report

RCLRPT-18V152-6025.pdf 215.734KB

 

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Recall Quarterly Report #1, 2018-1

RCLQRT-18V152-5023.PDF 214.504KB

 

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Remedy Instructions and TSB

RCRIT-18V152-0689.pdf 931.169KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-18V152-9575.pdf 211.621KB

 

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Recall Quarterly Report #5, 2019-1

RCLQRT-18V152-4240.PDF 211.533KB

 

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Recall Quarterly Report #2, 2018-2

RCLQRT-18V152-8111.PDF 214.61KB

 

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Recall Quarterly Report #4, 2018-4

RCLQRT-18V152-2620.PDF 211.428KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=18V152&docType=RCL

 

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