SN685 – Incorrect Level Indicators and Decals – 2019-2020 Terex TL80 & TL80/112 Telescopic Aerial Devices

April 29, 2020 NHTSA CAMPAIGN NUMBER: 20V240000

Incorrect Slope Indicator and Decals

If the aerial device is used with the chassis out of level it may result in an unstable condition which may cause the unit to tip, increasing the risk of injury to the operator and any bystanders.

 

NHTSA Campaign Number: 20V240

Manufacturer Terex South Dakota, Inc.

Components EQUIPMENT

Potential Number of Units Affected 43

 

Summary

Terex South Dakota, Inc. (Terex) is recalling certain 2019-2020 TL80 and TL80/112 aerial devices. The installed slope indicator and decals incorrectly state that the chassis can be 5 degrees out of level for aerial device use.

 

Remedy

Terex will notify owners, and dealers will replace the incorrect slope indicator and decals, free of charge. The recall began May 12, 2020. Owners may contact Terex customer service at 1-605-882-4000. Terex’s number for this recall is SN685.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

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Terex Utilities
SAFETY NOTICE	SN685

 

DATE: 4/22/2020

REVISED:                           

 

TO: Owners, Users, Dealers, and Installers

MODELS AFFECTED: TL80 & TL80/112 Telescopic Aerial Devices

SUBJECT: Incorrect Level Indicators and Decals

 

Issue:

Terex TL80 & TL80/112 telescopic aerial devices, manufactured from March 2019 through March 2020, may be equipped with incorrect chassis slope indicators and overturning hazard decals.  The unit must be level for use; however, the incorrect slope indicators and overturning hazard decals were installed which state that the unit can be used up to 5 degrees out of level.  If the unit is used with the chassis out of level it may result in an unstable condition which may cause the unit to tip increasing the risk of injury.

 

Action:

What the Owner Must Do:

The owner must inspect their equipment and correct if required.

1. Immediately inform all users, operators, and supervisors that the chassis must be level before use.
2. Inspect at the rear of the chassis to determine if the correct chassis slope indicators and overturning hazard decals are installed within 10 days on TL80 and TL80/112 aerial devices using Figures 1 and 2 below.

Figure 1.  This bulletin applies if slope indicator and/or decal allows 5 degrees out of level.

 

Figure 2.  This bulletin does not apply if slope indicator and decal require the unit to be level.

 

3. If your unit has the slope indicators with the green band indicating use with the chassis up to 5 degrees out of level and/or a decal which allows use up to 5 degrees out of level, this bulletin applies. Contact Terex Utilities per the contact information in this bulletin to arrange repair and continue to use the machine following the continued use instructions in this bulletin.
4. If your unit has the bullseye slope indicator, which requires the level bubble to be centered, and decal 79584E, which states the unit must be level for operation, this bulletin does not apply and use can continue with the chassis level before operation of the boom.

 

Continued Use:

1. Inform the users of the content of this bulletin and remind them of the daily pre-shift inspection requirements.
2. The chassis must be level before operation of the boom with both the front-to-back and side-toside chassis level indicators having the steel ball at 0 degrees.
3. Always follow inspection and maintenance requirements as specified in the manuals.

 

What Terex will Do:

Terex will provide replacement chassis level indicators and decals at no cost to the owner.  Field Service kit Z1587, which will contain level indicators and decals, will be provided to the nearest Terex Utilities dealer or Field Service Technician for installation on your unit.

 

Contact Terex Utilities; through your nearest TEREX Utilities dealer as shown on the web site, terexutilities.com, call Terex Utilities Warranty Department at 1-844-837-3948 or by email at [email protected] to arrange for repair within 10 days of receiving this bulletin.  If you have sold the unit involved in this bulletin forward this bulletin to the new owner within 10 days and notify Terex of the serial number and contact information for the new owner.

 

Dealers and Installers: A letter is being sent to owners of affected units.  If affected units are in your area TEREX Utilities will contact you to arrange the repairs.  Labor allowance $120.

 

Only TL80 and TL80/112 models are involved.  If the owner contacts you call TEREX Utilities Warranty Department at 1-844-837-3948 for instructions and to arrange shipment of parts.

 

Affected units, as shown on the owner letter, will have the repairs performed at no charge to the owner.  Free replacement is not mandatory for upgrades or improvements.

 

Important:  Some of the involved units may be in rental fleets.  Federal Law requires you to complete the recall service on these units before renting, or to inform the renters within 10 days of receipt of this bulletin.

 

Note to Owners:  If the manufacturer or their dealer has failed or is unable to remedy the defect/noncompliance condition without charge or within a reasonable amount of time you can notify:

Administrator
National Highway Traffic Safety Administration
1200 New Jersey Avenue, SE, West Building
Washington, DC 20590

Or call the toll-free DOT auto Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153; or go to https://www.safercar.gov .)

 

Terex and local industry standards (CSA and ANSI) requires that the purchaser of a Terex unit report to Terex the model and serial number of each machine sold, as well as the name, address, and telephone number of the new owner, within 60 days of the sale. Use the Owner Update Form in the manual to update the owner status of any of your machines.  Terex also asks the seller to provide the new owner information so if you require additional copies of the Owner Update Form or have any questions, please contact TEREX Utilities Warranty Department at 1-844-837-3948 or [email protected].

Terex, OSHA and local industry standards, also require that the manufacturer’s bulletins be completed. It is your responsibility to communicate this important information to all machine owners and applicable branches. If you require additional copies of this bulletin or have any questions, please contact TEREX Utilities at 1-844-837-3948.

 

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May 12, 2020

‘owner’
‘address1’
‘city’, ‘state’ ‘zip’

IMPORTANT SAFETY RECALL 20V-240
This notice applies to your vehicle

Dear Terex Equipment Owner,

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

 

REASON FOR NOTICE

SN685 is for Terex TL80 & TL80/112 telescopic aerial devices, manufactured from March 2019 through March 2020, that may be equipped with incorrect chassis slope indicators and overturning hazard decals. The unit must be level for use; however, the incorrect slope indicators and overturning hazard decals were installed which state that the unit can be used up to 5 degrees out of level. If the unit is used with the chassis out of level it may result in an unstable condition which may cause the unit to tip, increasing the risk of injury.

 

WHAT TEREX WILL DO

Terex will provide replacement chassis level indicators and decals at no cost to the owner, it will take 1 hour to complete. Field Service kit 21587, which will contain level indicators and decals, will be provided to the nearest Terex Utilities dealer or Field Service Technician for installation on your unit.

Contact Terex Utilities; through your nearest TEREX Utilities dealer as shown on the web site, terexutilities.com, call Terex Utilities Warranty Department at 1-844-837-3948 or by email at [email protected] to arrange for repair within 10 days of receiving this bulletin. If you have sold the unit involved in this bulletin forward this bulletin to the new owner within 10 days and notify Terex of the serial number and contact information for the new owner.

 

WHAT THE OWNER MUST DO

The owner must inspect their equipment and correct if required.

1. Immediately inform all users, operators, and supervisors that the chassis must be level before use.
2. Inspect at the rear of the chassis to determine if the correct chassis slope indicators and overturning hazard decals are installed within 1O days on TL80 and TL80/112 aerial devices.
3. If your unit has the slope indicators with the green band indicating use with the chassis up to 5 degrees out of level and/or a decal which allows use up to 5 degrees out of level, this bulletin applies. Contact Terex Utilities per the contact information in this bulletin to arrange repair and continue to use the machine following the continued use instructions in this bulletin.
4. If your unit has the bullseye slope indicator, which requires the level bubble to be centered, and decal 79584E, which states the unit must be level for operation, this bulletin does not apply and use can continue with the chassis level before operation of the boom.

 

CONTINUED USE

1. Inform the users of the content of this bulletin and remind them of the daily pre-shift inspection requirements.
2. The chassis must be level before operation of the boom with both the front-to-back and side-to­ side chassis level indicators having the steel ball at O degrees.
3. Always follow inspection and maintenance requirements as specified in the manuals.

If you have any questions you can find your nearest dealer at this web site;
https://www.terex.com/utilities/en/products/dealer-locator/index.htm .

If you take your unit to your dealer on the agreed service date and they do not remedy this condition on that date or within three (3) working days of scheduled appointment, we recommend you contact Terex Utilities Warranty department by calling 1-800-982-8975.

Note to Owners: If the manufacturer or their dealer has failed or is unable to remedy the defect/noncompliance condition without charge or within a reasonable amount of time you can notify:

Administrator
National Highway Traffic Safety Administration
1200 New Jersey Avenue, SE, West Building,
Washington, DC 20590

Or call the toll-free DOT auto Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153; or go to
https://www.safercar.gov .)

If you have had your unit repaired for this issue prior to receipt of this notice, you may be eligible for reimbursement. For more information, please contact Terex Utilities at the above contact information.

If you have sold or retired the unit please let us know by contacting the Terex Utilities Warranty department at 1-844-837-3948 or send the serial number and new owner contact information to [email protected] . Forward this Notice to the new owner within 10 days of receipt of this letter.

If you have leased this vehicle to another person, forward a copy of this notice to the lessee within ten days of your receipt of this notice.

Thank you for your immediate attention on this important matter,

Jeff Hegstrom
Product Support Manager

Our records indicate the following machines, registered to you, are involved in SN685.

 

Terex South Dakota, Inc.
500 Oakwood Road
Watertown, SD 57201 USA
1-844-837-3948 • Fax 1-605-882-1842

 

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4 Affected Products

Vehicles

MAKE	MODEL	YEAR
TEREX	TL80	2019-2020
TEREX	TL80/112	2019-2020

 

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9 Associated Documents

ISSUED Owner Notification Letter(Part 577)

RCONL-20V240-7438.pdf 852.114KB

 

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Recall Quarterly Report #1, 2020-2

RCLQRT-20V240-6723.PDF 211.134KB

 

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Recall Acknowledgement

RCAK-20V240-2708.pdf 244.784KB

 

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Safety Bulletin

RCSB-20V240-9193.pdf 610.427KB

 

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Defect Notice 573 Report

RCLRPT-20V240-9793.PDF 213.732KB

 

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Manufacturer Notices(to Dealers,etc)

RCMN-20V240-4132.pdf 55.653KB

 

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ISSUED Renotification Notice

RCRN-20V240-4714.pdf 4041.852KB

 

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ISSUED Renotification Notice

RCRN-20V240-5777.pdf 5364.392KB

 

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Recall Quarterly Report #2, 2020-3

RCLQRT-20V240-1983.PDF 211.23KB

 

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Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V240&docType=RCL

 

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Last update on 2026-05-27 / Affiliate links / Images from Amazon Product Advertising API

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