May 13, 2020 NHTSA CAMPAIGN NUMBER: 20V269000
Refrigerator Vent May Be Missing
Insufficient ventilation may cause the refrigerator to overheat, increasing the risk of a fire or result in a carbon monoxide buildup, increasing the risk of injury.
NHTSA Campaign Number: 20V269
Manufacturer Forest River
, Inc.
Components EQUIPMENT
Potential Number of Units Affected 22
Summary
Forest River, Inc. (Forest River) is recalling certain 2020-2021 Vibe trailers, models VBT16RB-OR and VBT17DB-OR. The roof vent for the refrigerator may be missing.
Remedy
Forest River will notify owners, and dealers will install a vent on the roof for the refrigerator, free of charge. The recall began on June 1, 2020. Owners may contact Forest River customer service at (503) 831-5413. Forest River’s number for this recall is 22-1166.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
IMPORTANT SAFETY RECALL
<<VIN>>
<<OWNER NAME/DEALERNAME>>
<<ADDRESS>>
<<CITY>>, <<ST>> <<ZIP-XXX>>
06/01/2020
This Notice applies to your vehicle VIN listed above.
Dear Forest River Customer:
This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This notice is also sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Forest River – Office of Corporate Compliance (“OCC”) has decided that a defect, which relates to the motor vehicle safety, exists in certain 2020 – 2021 Forest River Vibe VBT16RB-OR and VBT17DB-OR travel trailer recreational vehicles. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.
WHAT IS THE DEFECT/NONCOMPLIANCE?
The roof vent for the refrigerator may be missing.
EVALUATION OF THE RISK TO THE VEHICLE AND OPERATOR(S) RELATED TO THE RECALL.
Without the roof vent, there may not be enough ventilation, which may lead to a fire, or carbon monoxide poisoning causing personal injury or property damage.
WHAT IS FOREST RIVER AND OUR DEALERSHIPS GOING TO DO?
Forest River is notifying dealerships of the recall. You may have the recall corrected at any Forest River dealership. The Service Department will install a roof vent for the refrigerator to allow for proper ventilation. It is preferable if you have your selling dealership perform the remedy. Forest River completely covers your cost for the remedy; you will not receive any bill of sale for anything covered under the above recall number.
WHAT SHOULD YOU DO?
Please contact your dealer without delay and request a service appointment to schedule the free remedy. The vehicle Owner is responsible for making arrangements to have the work completed. Please state you have been notified by Forest River of having a recall in process for your vehicle and provide the recall number for the dealership. It is also helpful to the dealership to have a copy of this letter when you take your vehicle in for the recall remedy.
You may also visit www.forestriverinc.com for dealer locations.
HOW LONG WILL THE REMEDY PROCESS TAKE?
The estimated time of repair is 1.5 hours. However, the dealership may need to keep your vehicle or schedule an appointment with you for a later date to fit into their regular service schedule.
WHAT IF YOU HAVE PREVIOUSLY PAID FOR REPAIRS TO YOUR VEHICLE FOR THIS PARTICULAR CONDITION?
If you have already paid for a repair that is within the scope of this defect under recall, you still need to have this recall inspected and/or performed to ensure the correct parts and procedures were utilized.
Additionally, you may be eligible for a refund of previously paid repairs. Refunds will only be provided for within the scope of this defect under recall.
Please send the service invoice to the following address:
Vibe
Forest River, Inc.
Attn: WARRANTY MANAGER
1429 Southeast Uglow
Dallas, OR 97338
What if you no longer own this vehicle?
If you no longer own this vehicle and have the address for the current owner, please forward this letter to the new owner within 10 working days after the day in which the notice is received. You have received this letter because government regulations require that a notification is sent to the last known owner of record. Our records indicate that you are the current owner.
PLEASE NOTE: FEDERAL LAW REQUIRES THAT ANY VEHICLE LESSOR RECEIVING THIS RECALL NOTICE MUST FORWARD A COPY OF THIS NOTICE TO THE LESSEE WITHIN TEN DAYS.
MAY FOREST RIVER ASSIST YOU FURTHER?
If you have difficulties getting your vehicle repaired, please contact your Forest River Representative listed below:
| CONTACT | PHONE |
| Customer Service | (503) 831-5413 |
If you are still having difficulty getting your vehicle/towable repaired in a reasonable amount of time or without change, you may write to the following address:
| For US Owners Please Contact:
Administrator Or you may call the toll free Vehicle Safety Hotline at 1-888-327-4236 or (TTY: 1-800-424-9153). Or visit www.safercar.gov and search; | For Canadian Owners Please Contact:
Head of Recalls Telephone (800) 333-0510 Recall ID: 2020-206 |
IMPORTANT SAFETY RECALL
NHTSA RECALL: 20V269
CANADA RECALL: 2020-206
FR ID: 22-1166
<<DEALERNAME>>
<<ADDRESS>>
<<CITY>>, <<ST>> <<ZIP-XXX>>
05/14/2020
Pursuant to USC49CFR §577.13 – Notification to Dealerships and Distributors – Paragraph B
“It is a violation of Federal Law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied. Substantial civil penalties apply to violations of this law.”
–Forest River motorized and towable products are contained in this section-
CANADA: Pursuant to the Canadian Motor Vehicle Safety Act, section 5
Companies who sell new non-complying vehicles may be in violation of the Motor Vehicle Safety Act. Substantial penalties apply to violations of this law. This notice is being sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may contain a defect that could affect the safety of a person.
Forest River – Office of Corporate Compliance (“OCC”) has decided that a safety defect exists in certain 2020 – 2021 Forest River Vibe VBT16RB-OR and VBT17DB-OR travel trailer recreational vehicles. Forest River is recalling the defect model(s) to ensure the safety of our future retail consumers and your dealership. Forest River apologizes for any inconvenience this action may cause your dealership; however, safety continued satisfaction and our commitment to building great products are of the utmost importance to Forest River.
The identified VIN referenced in the attached document(s).
The designated Date range of production is 11/25/2019 through 3/10/2020
DEFECT/NONCOMPLIANCE:
The roof vent for the refrigerator may be missing.
EVALUATION OF RISK:
Without the roof vent, there may not be enough ventilation, which may lead to a fire, or carbon monoxide poisoning causing personal injury or property damage.
SERVICE PROCEDURE:
Dealership Service Department Service procedures for addressing the missing roof vent is on Dealer Connect.
WHAT IS THE PART NUMBER OF THE REMEDY KIT?
F100190286
Pictures are required for the remedy and/or inspection after installation. Pictures of the remedy are a condition of payment in which must be provided with a claim against the repair code(s).
DEALER REPAIR CODES: Dealer Connect
| UNITED STATES | CANADA | REPAIR CODE | DESCRIPTION | ALLOWABLE HOUR(S) |
| 20V269 | 2020-206 | RC-089-03-00-003450 | Install Roof Vent for Refrigerator | 1.5 |
HELPFUL CONTACT INFORMATION:
| CONTACT | PHONE |
| Customer Service | (503) 831-5413 |
IMPORTANT SAFETY RECALL
The Recall shall be considered the utmost priority to remedy the 2020 – 2021 Forest River Vibe VBT16RB-OR and VBT17DB-OR travel trailer recreational vehicles in question. The retail consumer shall not be charged any amount of monies for remedy to their 2020 – 2021 Forest River Vibe VBT16RB-OR and VBT17DB-OR travel trailer recreational vehicles listed under this Recall.
If your dealership has already performed the remedy to 2020 – 2021 Forest River Vibe VBT16RB-OR and VBT17DB-OR travel trailer recreational vehicles, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s). If the remedy needs to be performed on an out of warranty 2020 – 2021 Forest River Vibe VBT16RB-OR and VBT17DB-OR travel trailer recreational vehicles in which the VIN falls under as stated in the identified VIN listing, your dealership is entitled to the reimbursement as stated above by filing a claim using the indicated repair code(s).
Notice:
In no manner shall a Forest River Product Owner or Coachmen Product Owner be charged any fee(s) for scheduling, conduction or completion of the recall. Additionally, all dealership(s) that are Forest River and/or Coachmen dealership(s) are Federally Mandated to perform the recall once presented with this recall whether by the Owner or Dealership receipt of this letter, without denial of service to the Owner. Lastly, denial of a remedy for this recall is a Federal Violation punishable by law resulting substantial fines and/or civil penalties.
Federal Regulation requires that any lessor receiving this Recall must forward a copy of this notice to the lessee within ten days. If your dealership no longer owns this vehicle, please inform the Warranty Manager of the product listed above of the change of ownership.
FORMAL STOP SALE NOTICE – SAFETY RECALL
05/12/2020
Article Number: 22-1165
Dear Valued Forest River Dealer,
Pursuant to USC49CFR §577.13 – Notification to Dealerships and Distributors – Paragraph B “It is a violation of Federal Law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied. Substantial civil penalties apply to violations of this law.”
Pursuant to Federal Motor Vehicle Safety Act; 49 CFR Part 573.11; this notice is shall serve as a formal
SAFETY RECALL – STOP SALE AND DEMONSTRATION HOLD NOTIFICATION
WHAT SHOULD YOU DO?
Do not operate the refrigerator until the remedy is performed.
WHAT ARE THE AFFECTED VEHICLES?
2020 – 2021 Vibe VBT16RB-OR AND VBT17DBOR travel trailer recreational vehicles.
Dealers: The affected VINs are flagged with a red triangle on Dealer Connect.
WHAT IS THE DEFECT?
The vehicles listed above may potentially be missing a vent on the roof for the refrigerator.
IS THERE AN IMMEDIATE FIX?
Unfortunately, there is not an approved remedy nor procedure. There is not a repair code to file against yet.
WHEN CAN THE DEALER SELL THE VEHICLE?
Upon completion of the remedy as indicated by the formal Recall Notification Letter, your dealership will receive via Certified Mail from Forest River. Included in that notification will be the remedy and repair codes.
| CONTACT | PHONE |
| CUSTOMER SERVICE | (503) 831-5413 |
Sincerely,
Cherie Schmucker
Forest River, Inc.
Office Manager
Office of Corporate Compliance
2 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| FOREST RIVER | VIBE | 2020-2021 |
9 Associated Documents
ISSUED Owner Notification Letter(Part 577)
RCONL-20V269-0919.pdf 209.863KB
Manufacturer Notices(to Dealers,etc)
RCMN-20V269-8535.pdf 219.769KB
Defect Notice 573 Report
RCLRPT-20V269-2552.PDF 213.708KB
Recall Acknowledgement
RCAK-20V269-5498.pdf 244.761KB
Miscellaneous Document – 22-1166 – Stop Sale Letter
RMISC-20V269-8890.pdf 185.972KB
Recall Quarterly Report #1, 2020-2
RCLQRT-20V269-7525.PDF 211.126KB
Recall Quarterly Report #2, 2020-3
RCLQRT-20V269-8650.PDF 211.221KB
Recall Quarterly Report #3, 2020-4
RCLQRT-20V269-4009.PDF 211.308KB
Recall Quarterly Report #4, 2021-1
RCLQRT-20V269-0212.PDF 211.413KB
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