March 19, 2018 NHTSA CAMPAIGN NUMBER: 18V183000
HVAC Potentiometer Wires may get Disconnected
If the potentiometer wires detach and are reconnected incorrectly, there is an increased risk of a fire.
NHTSA Campaign Number: 18V183
Manufacturer REV Recreation Group
Components ELECTRICAL SYSTEM, EQUIPMENT
Potential Number of Units Affected 600
Summary
REV Recreation Group (REV) is recalling certain 2018 American Coach American Dream and American Revolution motorhomes, Fleetwood Discovery
, Discovery LXE, Pace Arrow and Pace Arrow LXE motorhomes, Holiday Rambler Endeavor, Endeavor XE, Navigator and Navigator XE motorhomes and Monaco Marquis and Signature motorhomes equipped with an Aurora heating, ventilation and air conditioning (HVAC) system. The wires for the HVAC system potentiometer may become disconnected from the quick connect terminals.
Remedy
REV will notify owners, and dealers will inspect the potentiometer and solder the wires or replace the control panel, if necessary, free of charge. The recall began on May 14, 2018. Owners may contact REV customer service at 1-800-509-3417. REV’s number for this recall is 180315REV.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
IMPORTANT RECALL INFORMATION #180315REV
May 2018
| TO: | ALL REV RECREATION GROUP DEALER PRINCIPALS, SERVICE MANAGERS AND PARTS MANAGERS |
| SUBJECT: | RECALL CAMPAIGN #180315REV Aurora HVAC Potentiometer Wiring |
REV Recreation Group, Inc., on behalf of its manufacturing center located in Decatur, Indiana, is requesting your assistance in conducting a voluntary recall notification campaign in accordance with the United States National Traffic and Motor Vehicle Safety Act and the Canada Motor Vehicle Safety Act.
REV Recreation Group, Inc., has decided that a safety defect relating to motor vehicle safety exists in certain model year 2018 Class A diesel motorhomes manufactured September 14, 2017 through March 12, 2018:
American Coach brand: American Dream, American Revolution
Fleetwood brand: Discovery, Discovery LXE, Pace Arrow, Pace Arrow LXE
Holiday Rambler brand: Endeavor, Endeavor XE, Navigator, Navigator XE
Monaco brand: Marquis, Signature
We are notifying the owners of the affected units in order to correct the problem. Copies of the letters sent to owners of record are attached for your information.
WHAT IS THE PROBLEM?
On motorhomes affected by this recall, the potentiometer for the Aurora brand heating, ventilation and air conditioning (HVAC) system has purple wires attached with quick connect terminals, which may become disconnected.
If the wires on the potentiometer become disconnected, there is a risk they may be reconnected improperly because they cannot be distinguished by jacket insulation color.
WHAT SHOULD YOU DO?
Owners of the above mentioned motorhomes have been asked to contact a REV Recreation Group dealer to have the described defect remedied. In the event that you are contacted by a customer, please verify eligibility by referring to the serial number range listed in the attached Recall Service Bulletin 180315REV prior to beginning repairs.
Once repairs have been completed according to Recall Service Bulletin #180315REV, have the customer sign your dealership’s Internal Repair Order. Warranty labor claims are to be submitted electronically to REV Recreation Group. Customers will not be charged for these repairs.
If you have one of these vehicles in your inventory, you will be mailed a Safety Recall Notice for that specific motorhome. REV Recreation Group dealers are required to make repairs to stock units on dealer lots prior to sale or lease.
| Federal Law (Section 154 of the National Highway Traffic and Motor Vehicle Safety Act) of 1966 requires that: If you have received a notice of recall or failure to comply from REV Recreation
Group, Inc., or any component manufacturer, you must repair or otherwise correct the defect on vehicles remaining in your inventory according to the notification before selling or leasing the vehicles. Any vehicle lessor receiving this recall notice must forward a copy of the notice to the lessee within ten days. |
Please carefully review this entire package with your parts and service staff to familiarize them with the step-by-step procedure and implement the Voluntary Recall Campaign.
Thank you for helping REV Recreation Group with its continuing efforts to maintain customer satisfaction. If you have any questions, please contact your REV Recreation Group Service Center.
Sincerely,
REV RECREATION GROUP, INC.
| Attachments: | Recall #180315REV US & Canadian Customer Letters |
| Recall #180315REV Service Bulletin |
IMPORTANT SAFETY RECALL
THIS NOTICE APPLIES TO YOUR VEHICLE RECALL 180315REV
NHTSA # 18V183 May 2018
Dear Valued Fleetwood Customer:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
REV Recreation Group, Inc., has decided that a safety defect relating to motor vehicle safety exists in certain model year 2018 Fleetwood brand Discovery, Discovery LXE, Pace Arrow, and Pace Arrow LXE, Class A motorhomes, manufactured September 14, 2017 through March 12, 2018.
WHAT IS THE PROBLEM?
On motorhomes affected by this recall, the wires attached to the potentiometer for the Aurora brand heating, ventilation and air conditioning (HVAC) system may become disconnected.
If the wires become disconnected and are incorrectly reconnected, a fire may result, which may cause property damage, personal injury or death.
WHAT SHOULD YOU DO?
Please make certain your motorhome is immediately inspected and repaired by contacting an authorized REV Recreation Group, Inc. dealer.
Important Note: If the Aurora HVAC control panel becomes inoperable for any reason, do not use it or attempt any repairs. It must be inspected and if necessary, repaired by an authorized REV Recreation Group dealer technician.
For assistance locating an authorized REV Recreation Group servicing dealer, you may visit this web page:
Or call REV Recreation Group Owner Relations toll-free at:
(800) 509-3417
WHAT WILL REV RECREATION GROUP DO?
With your continued satisfaction in mind, it is our intention to have these repairs made at your convenience with as little disruption as possible. Effective immediately, REV dealers have been supplied with all of the information needed to enable them to inspect the wiring for the Aurora HVAC controller’s potentiometer, and perform any necessary repairs.
The recall procedure should take less than one hour to complete; however, because of service scheduling times, your dealer may need the vehicle for a longer period of time. This service will be performed for you free of charge.
When you deliver your motorhome for repairs, your dealer will complete a Repair Order. Upon completion of the repair, please sign the Repair Order and fill out the enclosed self-addressed Vehicle/Owner Information Update Card and return it to REV Recreation Group.
If you have changed your address or sold the motorhome, please take a moment to provide the name and address of the person or dealership you sold it to on the enclosed Vehicle/Owner Information Update Card and return it to REV Recreation Group. This will allow us to update our records and if necessary, notify the new owner using the information you provide.
If you have paid to have this concern corrected previously, you may be eligible for reimbursement of your cost for that repair. For more information, please contact REV Recreation Group Owner Relations at (800) 509-3417.
For more information regarding this recall, contact:
REV RECREATION GROUP OWNER RELATIONS – RECALL #180315REV
P.O. Box 1007
Decatur, Indiana 46733
(800) 509-3417
If you are unable to obtain the specified repair promptly and without charge, please contact REV Recreation Group Owner Relations using the above information.
For leased vehicles – Any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
If you believe that the dealer and REV Recreation Group, Inc. have failed or have been unable to remedy the defect without charge or within a reasonable period of time, you may submit a complaint to:
Administrator
National Highway Traffic Safety Administration
1200 New Jersey Avenue, S.E.
Washington, DC 20590
Or call the toll-free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153) or go to https://www.safercar.gov
REV Recreation Group, Inc. is taking these steps in the interest of your safety. We regret any inconvenience this may cause you.
Sincerely,
REV RECREATION GROUP, INC.
IMPORTANT SAFETY RECALL
THIS NOTICE APPLIES TO YOUR VEHICLE
RECALL 180315REV
NHTSA # 18V183 May 2018
Dear Valued Holiday Rambler Customer:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
REV Recreation Group, Inc., has decided that a safety defect relating to motor vehicle safety exists in certain model year 2018 Holiday Rambler brand Endeavor, Endeavor XE, Navigator, and Navigator XE, Class A motorhomes, manufactured September 14, 2017 through March 12, 2018.
WHAT IS THE PROBLEM?
On motorhomes affected by this recall, the wires attached to the potentiometer for the Aurora brand heating, ventilation and air conditioning (HVAC) system may become disconnected.
If the wires become disconnected and are incorrectly reconnected, a fire may result, which may cause property damage, personal injury or death.
WHAT SHOULD YOU DO?
Please make certain your motorhome is immediately inspected and repaired by contacting an authorized REV Recreation Group, Inc. dealer.
Important Note: If the Aurora HVAC control panel becomes inoperable for any reason, do not use it or attempt any repairs. It must be inspected and if necessary, repaired by an authorized REV Recreation Group dealer technician.
For assistance locating an authorized REV Recreation Group servicing dealer, you may visit this web page:
Or call REV Recreation Group Owner Relations toll-free at:
(800) 509-3417
WHAT WILL REV RECREATION GROUP DO?
With your continued satisfaction in mind, it is our intention to have these repairs made at your convenience with as little disruption as possible. Effective immediately, REV dealers have been supplied with all of the information needed to enable them to inspect the wiring for the Aurora HVAC controller’s potentiometer, and perform any necessary repairs.
The recall procedure should take less than one hour to complete; however, because of service scheduling times, your dealer may need the vehicle for a longer period of time. This service will be performed for you free of charge.
When you deliver your motorhome for repairs, your dealer will complete a Repair Order. Upon completion of the repair, please sign the Repair Order and fill out the enclosed self-addressed Vehicle/Owner Information Update Card and return it to REV Recreation Group.
If you have changed your address or sold the motorhome, please take a moment to provide the name and address of the person or dealership you sold it to on the enclosed Vehicle/Owner Information Update Card and return it to REV Recreation Group. This will allow us to update our records and if necessary, notify the new owner using the information you provide.
If you have paid to have this concern corrected previously, you may be eligible for reimbursement of your cost for that repair. For more information, please contact REV Recreation Group Owner Relations at (800) 509-3417.
For more information regarding this recall, contact:
REV RECREATION GROUP OWNER RELATIONS – RECALL #180315REV
P.O. Box 1007
Decatur, Indiana 46733
(800) 509-3417
If you are unable to obtain the specified repair promptly and without charge, please contact REV Recreation Group Owner Relations using the above information.
For leased vehicles – Any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
If you believe that the dealer and REV Recreation Group, Inc. have failed or have been unable to remedy the defect without charge or within a reasonable period of time, you may submit a complaint to:
Administrator
National Highway Traffic Safety Administration
1200 New Jersey Avenue, S.E.
Washington, DC 20590
Or call the toll-free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153)
or go to https://www.safercar.gov
REV Recreation Group, Inc. is taking these steps in the interest of your safety. We regret any inconvenience this may cause you.
Sincerely,
REV RECREATION GROUP, INC.
IMPORTANT SAFETY RECALL
THIS NOTICE APPLIES TO YOUR VEHICLE RECALL 180315REV
NHTSA # 18V183
May 2018
Dear Valued American Coach Customer:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
REV Recreation Group, Inc., has decided that a safety defect relating to motor vehicle safety exists in certain model year 2018 American Coach brand American Dream and American Revolution, Class A motorhomes, manufactured September 15, 2017 through February 21, 2018.
WHAT IS THE PROBLEM?
On motorhomes affected by this recall, the wires attached to the potentiometer for the Aurora brand heating, ventilation and air conditioning (HVAC) system may become disconnected.
If the wires become disconnected and are incorrectly reconnected, a fire may result, which may cause property damage, personal injury or death.
WHAT SHOULD YOU DO?
Please make certain your motorhome is immediately inspected and repaired by contacting an authorized REV Recreation Group, Inc. dealer.
Important Note: If the Aurora HVAC control panel becomes inoperable for any reason, do not use it or attempt any repairs. It must be inspected and if necessary, repaired by an authorized REV Recreation Group dealer technician.
For assistance locating an authorized REV Recreation Group servicing dealer, you may visit this web page:
https://www.americancoach.com/dealers
Or call American Coach Owner Relations toll-free at:
(800) 435-7345
WHAT WILL REV RECREATION GROUP DO?
With your continued satisfaction in mind, it is our intention to have these repairs made at your convenience with as little disruption as possible. Effective immediately, REV dealers have been supplied with all of the information needed to enable them to inspect the wiring for the Aurora HVAC controller’s potentiometer, and perform any necessary repairs.
The recall procedure should take less than one hour to complete; however, because of service scheduling times, your dealer may need the vehicle for a longer period of time. This service will be performed for you free of charge.
When you deliver your motorhome for repairs, your dealer will complete a Repair Order. Upon completion of the repair, please sign the Repair Order and fill out the enclosed self-addressed Vehicle/Owner Information Update Card and return it to REV Recreation Group.
If you have changed your address or sold the motorhome, please take a moment to provide the name and address of the person or dealership you sold it to on the enclosed Vehicle/Owner Information Update Card and return it to REV Recreation Group. This will allow us to update our records and if necessary, notify the new owner using the information you provide.
If you have paid to have this concern corrected previously, you may be eligible for reimbursement of your cost for that repair. For more information, please contact American Coach Owner Relations at (800) 435-7345.
For more information regarding this recall, contact:
AMERICAN COACH OWNER RELATIONS – RECALL #180315REV
P.O. Box 1007
Decatur, Indiana 46733
(800) 435-7345
If you are unable to obtain the specified repair promptly and without charge, please contact American Coach Owner Relations using the above information.
For leased vehicles – Any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
If you believe that the dealer and REV Recreation Group, Inc. have failed or have been unable to remedy the defect without charge or within a reasonable period of time, you may submit a complaint to:
Administrator
National Highway Traffic Safety Administration
1200 New Jersey Avenue, S.E.
Washington, DC 20590
Or call the toll-free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153)
or go to https://www.safercar.gov
REV Recreation Group, Inc. is taking these steps in the interest of your safety. We regret any inconvenience this may cause you.
Sincerely,
REV RECREATION GROUP, INC.
IMPORTANT SAFETY RECALL
THIS NOTICE APPLIES TO YOUR VEHICLE RECALL 180315REV
NHTSA # 18V183
May 2018
Dear Valued Monaco Customer:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
REV Recreation Group, Inc., has decided that a safety defect relating to motor vehicle safety exists in certain model year 2018 Monaco brand Marquis and Signature, Class A motorhomes, manufactured October 24, 2017 through February 28, 2018.
WHAT IS THE PROBLEM?
On motorhomes affected by this recall, the wires attached to the potentiometer for the Aurora brand heating, ventilation and air conditioning (HVAC) system may become disconnected.
If the wires become disconnected and are incorrectly reconnected, a fire may result, which may cause property damage, personal injury or death.
WHAT SHOULD YOU DO?
Please make certain your motorhome is immediately inspected and repaired by contacting an authorized REV Recreation Group, Inc. dealer.
Important Note: If the Aurora HVAC control panel becomes inoperable for any reason, do not use it or attempt any repairs. It must be inspected and if necessary, repaired by an authorized REV Recreation Group dealer technician.
For assistance locating an authorized REV Recreation Group servicing dealer, you may visit this web page:
https://www.monacocoach.com/locate-rv-dealers
Or call REV Recreation Group Owner Relations toll-free at:
(800) 509-3417
WHAT WILL REV RECREATION GROUP DO?
With your continued satisfaction in mind, it is our intention to have these repairs made at your convenience with as little disruption as possible. Effective immediately, REV dealers have been supplied with all of the information needed to enable them to inspect the wiring for the Aurora HVAC controller’s potentiometer, and perform any necessary repairs.
The recall procedure should take less than one hour to complete; however, because of service scheduling times, your dealer may need the vehicle for a longer period of time. This service will be performed for you free of charge.
When you deliver your motorhome for repairs, your dealer will complete a Repair Order. Upon completion of the repair, please sign the Repair Order and fill out the enclosed self-addressed Vehicle/Owner Information Update Card and return it to REV Recreation Group.
If you have changed your address or sold the motorhome, please take a moment to provide the name and address of the person or dealership you sold it to on the enclosed Vehicle/Owner Information Update Card and return it to REV Recreation Group. This will allow us to update our records and if necessary, notify the new owner using the information you provide.
If you have paid to have this concern corrected previously, you may be eligible for reimbursement of your cost for that repair. For more information, please contact REV Recreation Group Owner Relations at (800) 509-3417.
For more information regarding this recall, contact:
REV RECREATION GROUP OWNER RELATIONS – RECALL #180315REV
P.O. Box 1007
Decatur, Indiana 46733
(800) 509-3417
If you are unable to obtain the specified repair promptly and without charge, please contact REV Recreation Group Owner Relations using the above information.
For leased vehicles – Any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
If you believe that the dealer and REV Recreation Group, Inc. have failed or have been unable to remedy the defect without charge or within a reasonable period of time, you may submit a complaint to:
Administrator
National Highway Traffic Safety Administration
1200 New Jersey Avenue, S.E.
Washington, DC 20590
Or call the toll-free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153)
or go to https://www.safercar.gov
REV Recreation Group, Inc. is taking these steps in the interest of your safety. We regret any inconvenience this may cause you.
Sincerely,
REV RECREATION GROUP, INC.
12 Affected Products
Vehicles
| AMERICAN COACH | AMERICAN DREAM | 2018 |
| AMERICAN COACH | AMERICAN REVOLUTION | 2018 |
| FLEETWOOD | DISCOVERY | 2018 |
| FLEETWOOD | DISCOVERY LXE | 2018 |
| FLEETWOOD | PACE ARROW | 2018 |
| FLEETWOOD | PACE ARROW LXE | 2018 |
| HOLIDAY RAMBLER | ENDEAVOR | 2018 |
| HOLIDAY RAMBLER | ENDEAVOR XE | 2018 |
| HOLIDAY RAMBLER | NAVIGATOR | 2018 |
| HOLIDAY RAMBLER | NAVIGATOR XE | 2018 |
| MONACO | MARQUIS | 2018 |
| MONACO | SIGNATURE | 2018 |
19 Associated Documents
Recall Acknowledgement
RCAK-18V183-7190.pdf 246.299KB
Defect Notice 573 Report
RCLRPT-18V183-5284.pdf 222.189KB
Recall Quarterly Report #2, 2018-3
RCLQRT-18V183-4505.PDF 211.242KB
ISSUED Owner Notification Letter(Part 577)
RCONL-18V183-0834.pdf 133.831KB
Manufacturer Notices(to Dealers,etc)
RCMN-18V183-5564.pdf 557.435KB
ISSUED Owner Notification Letter(Part 577)
RCONL-18V183-4739.pdf 125.138KB
Manufacturer Notices(to Dealers,etc)
RCMN-18V183-6873.pdf 1546.389KB
ISSUED Owner Notification Letter(Part 577)
RCONL-18V183-7598.pdf 125.996KB
ISSUED Owner Notification Letter(Part 577)
RCONL-18V183-3746.pdf 129.751KB
Recall 573 Report- Amendment 2
RCLRPT-18V183-6289.PDF 222.237KB
ISSUED Renotification Notice
RCRN-18V183-6452.pdf 118.176KB
ISSUED Renotification Notice
RCRN-18V183-2268.pdf 106.436KB
ISSUED Renotification Notice
RCRN-18V183-7152.pdf 107.112KB
ISSUED Renotification Notice
ISSUED Renotification Notice
RCRN-18V183-3772.pdf 114.214KB
ISSUED Renotification Notice
RCRN-18V183-5092.pdf 122.448KB
ISSUED Renotification Notice
RCRN-18V183-4525.pdf 112.732KB
Recall Quarterly Report #3, 2018-4
RCLQRT-18V183-2928.PDF 211.33KB
Recall Quarterly Report #4, 2019-1
RCLQRT-18V183-2043.PDF 211.433KB
Latest Recalls Documents
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