May 26, 2020 NHTSA CAMPAIGN NUMBER: 20V302000
Cooktop Burner Flames May Invert
If the cooktop burner flames invert, there is an increased risk of a fire and injury.
NHTSA Campaign Number: 20V302
Manufacturer Keystone
RV Company
Components EQUIPMENT
Potential Number of Units Affected 192
Summary
Keystone RV Company (Keystone) is recalling certain 2020-2021 Cougar travel trailers, model 24RDS, equipped with a Furrion range cook top. The interior range cooktop is installed in a cabinet that may not be entirely sealed from the furnace cavity. As a result, during furnace operation, the interior range cooktop burner flame may invert.
Remedy
Keystone will notify owners, and dealers will inspect the interior range cooktop with the furnace running, installing a plywood panel to seal it as necessary, free of charge. This recall is expected to begin July 17, 2020. Owners may contact Keystone customer service at 1-866-425-4369. Keystone’s number for this recall is 20-377.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
7/15/20
Keystone RV Company
SAFETY ADVISORY # 20-377
Cougar 24RDS Range Installation
Keystone is conducting a voluntary RECALL notification campaign in accordance with the National Highway Transportation and Safety Act. It has been decided that the vehicles in the recall population have an interior range cooktop that the burner flame may be affected during furnace operation. Under certain conditions during furnace operation, the interior range cooktop burner flame can invert leading to an increased risk of personal injury, and/or fire.
| Models Included: | 2020 – 2021 Cougar Fifth Wheel: 24RDS |
| Serial Number Ranges: | 2020 LV500782 – LV509330 2021 MV501074 – MV501085 |
| Parts Required: | 1 – KRV # 663119 – Cabinet – Range Side Panels – CG24RDS – SVC Advisory 20-377 – 1 ¼” screws (purchased locally) |
| Tools Required: | – Screw gun – Wrench – Back Up Wrench – Wire Cutters – Crimpers |
Note – Check serial number on Key Express to verify the campaign is open. Some vehicles were repaired before they left Keystone.
When performing warranty or recall service, please make certain that appropriate Personal Protective Equipment (PPE) is used.
The remedy is to remove the range cooktop and install divider panels to block the return air of the furnace from affecting the burner flames.
REPAIR INSTRUCTIONS
Step 1
Locate the trailer on a level, flat, hard surface. Chock the wheels.
Step 2
Turn on the propane supply and power supply to the unit.
Step 3
Operate the furnace and the range cooktop at the same time with entrance door and all compartment doors closed. If flame is inverted continue to step 4. If flame is not inverted continue to warranty reimbursement below.
Step 4
Remove the Furrion Range to access the inside of the cabinet using industry standards.
Step 5
Install the bottom panel first and left side panel second using 1 ¼” screws as shown in Figure 1 and figure 2.
Step 6
Use sealant to seal the panels around the propane line and wiring to the stove, re-install the Furrion Range using industry standards. Perform a propane drop pressure test for propane gas leak detection and then repeat the test outlined in Step 3 to assure condition has been corrected.
WARRANTY REIMBURSEMENT
INSPECTION ONLY
Submit the claim on Key Express using Flat Rate Code # 7137742F
In the Complaint section note: Safety Advisory # 20-377
In the Cause section note: Safety Advisory # 20-377
In the Correction section note: Range operates correctly during furnace operation
The amount of time authorized for this repair is .3 hour.
REPAIR
Submit the claim on Key Express using Flat Rate Code # 7137742A
In the Complaint section note: Safety Advisory # 20-377
In the Cause section note: Safety Advisory # 20-377
In the Correction section note: Install panels to prevent inverted flame on range cooktop
The amount of time authorized for this repair is 1.0 hour.
PARTS DISPOSITION
No part return.
Please call Keystone RV Customer Service at 866-273-1454 if you have any questions.
| RECREATIONAL VEHICLE SAFETY RECALL NOTICESafety Recall: 20V-302 Safety Advisory: 20-377 July 17, 2020 |
IMPORTANT SAFETY RECALL
«Owner_name»
«Street»
«Street_2»
«City», «State» «Zip»
This notice applies to your vehicle: «VIN» Dear «Owner_name»:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in certain model 2020-2021 Cougar Fifth Wheels. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.
| Reason for this recall | It has been decided that the vehicles in the recall population have an interior range cooktop that the burner flame may be affected during furnace operation. Under certain conditions during furnace operation, the interior range cooktop burner flame can invert leading to an increased risk of personal injury, and/or fire. |
| What we will do | Keystone representatives have been in contact with the staff at your selling dealership regarding this situation. The remedy is to inspect operation of the interior range cooktop with furnace running and repair units that are affected. The service and parts required for this corrective action will be provided at no charge to you. |
| What we need you to do | To minimize the risk to safety, be sure not to use the furnace and the range cook top at the same time. As soon as possible, please make an appointment to have your RV serviced by your dealership. The labor time to perform this correction is approximately 1 hour. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your RV for this repair. |
| If you have questions | Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence.
Keystone |
If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-3274236 (TTY: 1-800-424-9153; or go to https://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Thank you for your attention and cooperation in this matter.
Sincerely,
KEYSTONE RV COMPANY
Rick Deisler
Vice President Service Operations
cc: National Highway Traffic Safety Administration (NHTSA)
PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com
| RECREATIONAL VEHICLE SAFETY RECALL NOTICESafety Recall: 20V-302 Transport Canada: 2020-243 Safety Advisory: 20-377 July 17, 2020 |
Recall Population
2020-2021 Cougar Fifth Wheels
Model: 24RDS
Serial Number Ranges:
- LV500782 – LV509330
- MV501074 – MV501085
Keystone RV Company has decided that a defect which relates to motor vehicle safety exists in the vehicles listed above. As a result, Keystone RV is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.
| Reason for this recall | It has been decided that the vehicles in the recall population have an interior range cooktop that the burner flame may be affected during furnace operation. Under certain conditions during furnace operation, the interior range cooktop burner flame can invert leading to an increased risk of personal injury, and/or fire. |
| What we will do | Keystone representatives have been in contact with the staff at your selling dealership regarding this situation. The remedy is to inspect operation of the interior range cooktop with furnace running and repair units that are affected. The service and parts required for this corrective action will be provided at no charge to you. |
| What we need you to do | To minimize the risk to safety, be sure not to use the furnace and the range cook top at the same time. As soon as possible, please make an appointment to have your RV serviced by your dealership. The labor time to perform this correction is approximately 1 hour. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your RV for this repair. |
| If you have questions | Your dealer is best equipped to obtain parts and provide service to ensure your RV is corrected as promptly as possible. Please contact Keystone Customer service if your dealer is unable to assist or if you take your RV to your dealer on the agreed service date, and the dealer does not remedy the condition within a reasonable amount of time, or without charge to you. You may be eligible to receive reimbursement if you paid to have the defect resolved prior to receiving this correspondence. Keystone Customer Service is available toll-free at 1-866-425-4369. |
If after contacting Keystone Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle
Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153; or go to https://www.safercar.gov.)
PO Box 2000 – Goshen, IN 46527-2000
Phone: (574) 535-2100 – Fax: (574) 535-2199
www.keystonerv.com
2 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| KEYSTONE | COUGAR | 2020-2021 |
11 Associated Documents
Manufacturer Notices(to Dealers,etc)
Manufacturer Notices(to Dealers,etc)
RCMN-20V302-9562.pdf 140.362KB
ISSUED Owner Notification Letter(Part 577)
RCONL-20V302-1435.pdf 93.228KB
Remedy Instructions and TSB
RCRIT-20V302-5436.pdf 581.735KB
Defect Notice 573 Report
RCLRPT-20V302-8407.PDF 215.244KB
Recall Acknowledgement
RCAK-20V302-1763.pdf 244.847KB
Miscellaneous Document – 20-377 tweet screenshot
RMISC-20V302-8400.pdf 15.082KB
Miscellaneous Document – 20-377 Cougar 24RDS Range Installation – Web
RMISC-20V302-5657.pdf 52.953KB
Recall Quarterly Report #2, 2020-4
RCLQRT-20V302-1917.PDF 211.234KB
Recall Quarterly Report #1, 2020-3
RCLQRT-20V302-4323.PDF 211.129KB
Recall Quarterly Report #3, 2021-1
RCLQRT-20V302-4670.PDF 211.315KB
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