RC000190 – Incorrect Auto-P Information in Owner’s Manual – 2020 Thor Daybreak, Four Winds, Delano, Gemini, Quantum, Tiburon, Chateau Citation, Compass, Chateau, Siesta, Freedom Elite, & Synergy Motorhomes

May 27, 2020 NHTSA CAMPAIGN NUMBER: 20V308000

Incorrect Auto-P Information in Owner’s Manual

If a customer were to rely on the Auto-P function as described in the Operator’s Manual, the possibility of a vehicle rollaway or unintended vehicle movement cannot be ruled out which could increase the risk of a crash.

 

NHTSA Campaign Number: 20V308

Manufacturer Thor Motor Coach

Components POWER TRAIN, EQUIPMENT

Potential Number of Units Affected 566

 

Summary

Thor Motor Coach (TMC) is recalling certain 2020 Daybreak, Four Winds, Delano, Gemini, Quantum, Tiburon, Chateau Citation, Compass, Chateau, Siesta, Freedom Elite, and Synergy motorhomes built on Mercedes-Benz Sprinter chassis [platform 907 (VS30)] equipped with automatic transmissions. The owner’s manual does not correctly specify the certain conditions under which the automatic parking function (Auto-P) operates.

 

Remedy

TMC will notify owners, and a Mercedes Benz dealer will supplement the Operator’s Manual with a correct description of the Auto-P function equipped in the vehicle. This recall began June 25, 2020. Owners may contact TMC customer service at 1-877-855-2867. TMC’s number for this recall is RC000190.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

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RECREATIONAL VEHICLE SAFETY RECALL NOTICESafety Recall: 20V-308 Safety Advisory: RC000190 June 2020

 

IMPORTANT SAFETY RECALL

This notice applies to your vehicle:  «VIN»

 

«Owner_name»
«Street»
«City», «State»  «Zip»

 

Dear «Owner_name»:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Thor Motor Coach (TMC) has decided that a safety defect exists in certain TMC motorhomes based upon notification by Mercedes-Benz USA, LLC that a defect which relates to motor vehicle safety exists in certain MB chassis that were used to manufacture your TMC motorhome. MB was issued recall 20V-180 by the National Highway and Safety Administration (NHTSA) to remedy this defect. MB’s recall number is 2020040019. To assist MB and NHTSA in identifying the final vehicles manufactured, TMC is also conducting a safety recall.  We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.

Reason for this recall	It has been decided that on certain TMC motorhomes subject to this recall campaign, the automatic transmission does not correctly specify certain conditions under which the automatic parking function (Auto-P) operates. The Operator’s Manual describes certain functions which would automatically engage the parking position “P” if (1) the driver opens the seat belt buckle or (2) the driver leaves the seat when the vehicle is stationary or driving at a very low speed. However, the functionality is not available in the affected Sprinter vehicles. Should a customer rely on the Auto-P function as described in the Operator’s Manual, the possibility of vehicle rollaway or movement cannot be ruled out which could increase the risk of a crash.
What we will do	TMC has included in this mailing the recall notification letter from MB. MB will be handling the repair of your vehicle at an authorized dealer. The dealer will add a supplementary booklet with a correct description of the Auto-P to the Operator’s Manual, which is already in the vehicle. This service will be provided free of charge. While the minimum repair time can be up to approximately 10 minutes, your dealer can provide a better estimate for this service visit.
What we need you to do	Please review the included MB recall notification letter for further instructions.  If you have questions about this Recall, please contact MB directly at 1-800(FOR)-MERCEDES. For other concerns, you may contact the TMC Warranty/Service Department at (877) 855-2867 or [email protected].

 

If after contacting MB or TMC Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY:  1-800-424-9153; or go to https://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.

Thank you for your attention and cooperation in this matter.                                                    

 

Sincerely,
Thor Motor Coach

Hanah Klodzinski
Recall Compliance Coordinator
cc:  National Highway Traffic Safety Administration (NHTSA)

 

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IMPORTANT SAFETY RECALL
TMC# RC000190
VIN:

«Dealer_name»
«Street»
«City», «State»  «Zip»

 

Dear Dealer:

This Safety Recall Notice is sent to you in accordance with the requirements of the United States National Traffic and Motor Vehicle Safety Act and The Canadian Motor Vehicle Safety Act and is important for your safety.  

Thor Motor Coach (TMC) has decided that a safety defect exists in certain TMC motorhomes based upon notification by Mercedes-Benz USA, LLC that a defect which relates to motor vehicle safety exists in certain MB chassis that were used to manufacture your TMC motorhome. MB’s recall number is 2020040019. To assist MB in identifying the final vehicles manufactured, TMC is also conducting a safety recall.  We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.

On certain TMC motorhomes subject to this recall campaign, the automatic transmission does not correctly specify certain conditions under which the automatic parking function (Auto-P) operates. The Operator’s Manual describes certain functions which would automatically engage the parking position “P” if (1) the driver opens the seat belt buckle or (2) the driver leaves the seat when the vehicle is stationary or driving at a very low speed. However, the functionality is not available in the affected Sprinter vehicles. Should a customer rely on the Auto-P function as described in the Operator’s Manual, the possibility of vehicle rollaway or movement cannot be ruled out which could increase the risk of a crash.

Mercedes-Benz will be handling the repair of your vehicle at an authorized dealer. The dealer will add a supplementary booklet with a correct description of the Auto-P to the Operator’s Manual, which is already in the vehicle. This service will be provided free of charge. While the minimum repair time can be up to approximately 10 minutes, your dealer can provide a better estimate for this service visit.

If the referenced unit on this letter has been retail sold, you are asked to notify the retail owner as soon as possible of this recall because their vehicle was not registered at the time the retail notice was mailed.  Please immediately register any retail sold units on this list.  As a reminder, you are required by law to complete this recall on any stock units in inventory prior to retail sale.  Any vehicle lessor receiving this notice must forward a copy to the lessee within 10 days.    

 For additional information and to schedule an appointment, please contact your preffered authorized MB dealer at your earliest convenience. To locate authorized dealers, visit www.mbvans.com/sprinter/shopping–tools/find–a–dealer. Please mention you are scheduling an appointment to add a supplementary booklet with a correct description of the Auto-P function under Recall Campaign #2020040019. If you have questions about this Recall, please contact MB directly at 1-800(FOR)-MERCEDES. For other concerns, you may contact the TMC Warranty/Service Department at (877) 855-2867 or [email protected].

We apologize for this inconvenience; however, we have taken this action in the interest of customer safety and continued satisfaction with our products.

 

Sincerely,

Hanah Klodzinski
Recall Compliance Coordinator

Re: NHTSA Recall No. 20V-308
TC Recall No. 2020-234

 

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IMPORTANT SAFETY RECALL
TMC# RC000190
VIN:

 

«Dealer_name»
«Street»
«City», «State»  «Zip»

 

Dear Dealer:

This Safety Recall Notice is sent to you in accordance with the requirements of the United States National Traffic and Motor Vehicle Safety Act and The Canadian Motor Vehicle Safety Act and is important for your safety.  

Thor Motor Coach (TMC) has decided that a safety defect exists in certain TMC motorhomes based upon notification by Mercedes-Benz USA, LLC that a defect which relates to motor vehicle safety exists in certain MB chassis that were used to manufacture your TMC motorhome. MB’s recall number is 2020040019. To assist MB in identifying the final vehicles manufactured, TMC is also conducting a safety recall.  We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.

On certain TMC motorhomes subject to this recall campaign, the automatic transmission does not correctly specify certain conditions under which the automatic parking function (Auto-P) operates. The Operator’s Manual describes certain functions which would automatically engage the parking position “P” if (1) the driver opens the seat belt buckle or (2) the driver leaves the seat when the vehicle is stationary or driving at a very low speed. However, the functionality is not available in the affected Sprinter vehicles. Should a customer rely on the Auto-P function as described in the Operator’s Manual, the possibility of vehicle rollaway or movement cannot be ruled out which could increase the risk of a crash.

TMC has included in this mailing the recall notification letter from MB. MB will be handling the repair of your vehicle at an authorized dealer. The dealer will add a supplementary booklet with a correct description of the Auto-P to the Operator’s Manual, which is already in the vehicle. This service will be provided free of charge. While the minimum repair time can be up to approximately 10 minutes, your dealer can provide a better estimate for this service visit.

If the referenced unit on this letter has been retail sold, you are asked to notify the retail owner as soon as possible of this recall because their vehicle was not registered at the time the retail notice was mailed.  Please immediately register any retail sold units on this list.  As a reminder, you are required by law to complete this recall on any stock units in inventory prior to retail sale.  Any vehicle lessor receiving this notice must forward a copy to the lessee within 10 days.    

 If you have questions about this Recall, please contact MB directly at 1-800(FOR)-MERCEDES. For other concerns, you may contact the TMC Warranty/Service Department at (877) 855-2867 or [email protected].

We apologize for this inconvenience; however, we have taken this action in the interest of customer safety and continued satisfaction with our products.

 

Sincerely,

 

Hanah Klodzinski
Recall Compliance Coordinator

Re: NHTSA Recall No. 20V-308
TC Recall No. 2020-234

 

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IMPORTANT SAFETY RECALL #2020040019
This notice applies to your vehicle, VIN:
Description of Auto-P Function
NHTSA Recall #20V180

 

A remedy is available for your vehicle. Schedule an appointment with your authorized Mercedes-Benz dealer as soon as possible. This repair will be provided free of charge.

 

2020040019

Dear Mercedes-Benz Sprinter Owner:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has decided that a defect which relates to motor vehicle safety exists in certain Model Year 2019 Sprinter vehicles.  Our records indicate that your vehicle is included in the affected population of vehicles.

 

What is the CONCERN?	MBAG determined that certain Mercedes-Benz Sprinter vans with automatic transmission does not correctly specify certain conditions under which the automatic parking function (“Auto-P”) operates. The Operator’s Manual describes certain functions which would automatically engage the park position “P” if (1) the driver opens the seat belt buckle or (2) the driver leaves the seat when the vehicle is stationary or driving at very low speed. However, this functionality is not available in the affected Sprinter vehicles. Should a customer rely on the Auto-P function as described in the Operator’s Manual, the possibility of vehicle rollaway or movement cannot be ruled out which could increase the risk of a crash.
What will your DEALER DO?	An authorized Mercedes-Benz Sprinter dealer will add a supplementary booklet with a correct description of the Auto-P function to the Operator’s Manual, which is already in the vehicle. The supplementary booklet is also available on-line at www.mbvans.com/sprinter/owners-resources/owner-manuals. This service will be provided free of charge.  We are dedicated to always delivering the best customer experience, and respect for your time is a top priority. While the minimum repair time can be up to approximately 10 minutes, your dealer can provide you with a better estimate of the overall time for this service visit. As a matter of normal service process, an authorized Mercedes-Benz Sprinter dealer will also check for other repair measures which might be applicable to your vehicle which may increase the required working time.
What should YOU DO?	For additional information and to schedule an appointment, please contact your preferred authorized Mercedes-Benz dealer at your earliest convenience. To locate authorized dealers see www.mbvans.com/sprinter/shopping-tools/find-a-dealer. Please mention you are scheduling an appointment to add a supplementary booklet with a correct description of the Auto-P function under Recall Campaign # 2020040019. You may be asked for your 17-digit Vehicle Identification Number (VIN) which for your convenience is located above your name at the top of this letter.
Information for Owners	In the event that you are no longer the vehicle owner, or have had a change of address, please complete the reverse side and return the updated information in the enclosed envelope. If this is a leased vehicle and the lessor and registered owner receive this notice, please forward this information by first class mail to the lessee within 10 business days to comply with Federal Regulations.

 

To find the most convenient authorized Mercedes-Benz dealer from your smartphone, scan the QR code to           the left.

 

A VIN-based recall lookup tool on our MBVans.com website now offers a search feature that will indicate whether a vehicle has been subject to a safety recall, and whether that vehicle has had the free remedy performed. See www.mbvans.com/sprinter/owners-resources/recall. Should you have any questions or encounter any difficulty regarding this Recall Campaign, please contact an authorized Mercedes-Benz dealer. If for any reason a dealer is unable to remedy your situation, we are always happy to hear from you. Please contact us at 1-(800) FOR-MERCEDES (1-800-367-6372).

If an authorized Mercedes-Benz Sprinter dealer for any reason is unable to remedy the situation without charge, or within a reasonable amount of time, pursuant to law 49 U.S.C. Chapter 301, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, D.C. 20590 or call the toll-free Auto Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153); or go to https://www.safercar.gov.

We apologize for any inconvenience this situation may cause you.

Sincerely,

Mercedes-Benz USA, LLC
A Mercedes-Benz AG Company
One Mercedes-Benz Drive
Sandy Springs, GA  30328
Phone (770) 705-0600

IMPORTANT VIN:              

If for any reason YOU NO LONGER OWN THIS VEHICLE OR have a CHANGE OF ADDRESS, please COMPLETE THE SECTION BELOW, place in the ENCLOSED ENVELOPE, and DROP IN ANY MAIL BOX. If possible, provide the name and address of the present owner so that we may contact them. 

 

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14 Affected Products

Vehicles

MAKE	MODEL	YEAR
THOR MOTOR COACH	CHATEAU CITATION	2020
THOR MOTOR COACH	COMPASS	2020
THOR MOTOR COACH	DAYBREAK	2020
THOR MOTOR COACH	DELANO	2020
THOR MOTOR COACH	FOUR WINDS SIESTA	2020
THOR MOTOR COACH	GEMINI	2020
THOR MOTOR COACH	TIBURON	2020
THOR	CHATEAU	2020
THOR	DAYBREAK	2020
THOR	FOUR WINDS	2020
THOR	FREEDOM ELITE	2020
THOR	QUANTUM	2020
THOR	SIESTA	2020
THOR	SYNERGY	2020

 

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6 Associated Documents

Manufacturer Notices(to Dealers,etc)

RCMN-20V308-6234.pdf 421.576KB

 

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Manufacturer Notices(to Dealers,etc)

RCMN-20V308-9960.pdf 422.305KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-20V308-1002.pdf 148.314KB

 

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Miscellaneous Document – MB 2020040019 (20v-180)

RMISC-20V308-9392.pdf 1756.742KB

 

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Defect Notice 573 Report

RCLRPT-20V308-5342.PDF 221.803KB

 

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Recall Acknowledgement

RCAK-20V308-9731.pdf 245.302KB

 

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=20V308&docType=RCL

 

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