Replacing The Panhard Rod Ball-Joint Bracket Bolts – 2020-2021 Airstream Interstate Motorhomes

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making everyday smoother 1/1
30-06-2020
RoBo
VB-dealers
VB-Airsuspension
V1.0
TECHNICAL BULLETIN VBA-TB2020-003-
Revision:
Date of issue:
Bulletin number:
Written by:
ALL
From:
Re:
CC:
To:
Replacing the panhard rod ball-joint bracket
bolts.
First note:
Picture 1:“wrong plough bolt type” Please exchange and discard. Fit
new locking nuts and take notice of assembly instructions. Picture 2: “Correct plough bolt type”. No further action needed.
OLD OLD
NEW
1 2
3 4
5 6
Nm
M16 x 100
Nm 200 Nm
M12x 80
100 Nm
NEW

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IMPORTANT SAFETY RECALL
This notice applies to your vehicle: «VIN»
«Owner_name»
«Street»
«City», «State» «Zip»
Dear «Owner_name»:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Airstream has decided that a defect that relates to motor vehicle safety exists in certain 2020 and 2021 model year Airstream Interstate & Atlas motorhomes. As a result, Airstream is conducting a safety recall.
Airstream, Inc. (Airstream) is recalling certain 2020-2021 Interstate & Atlas motorhomes. Due to a discrepancy in the dimensions of the mounting bolts for the air ride system used on the Atlas motorhome, the load of the suspension springs is being carried by the mounting bolts rather than the panhard rod bracket which may cause the bolts to break. If this were to happen, it would allow the axel to move fore and aft resulting in loss of vehicle control, increasing the risk of a crash, personal, personal injury and/or property damage.
An inspection of the airs suspension mounting bolts will occur. If the bolts pass the inspection, no further action is needed. If the bolts do not pass the inspection, the incorrect bolts will be removed, and the correct bolts will be installed. The repair will take approximately .75 hours to complete.
You should contact your selling dealer immediately to schedule a service appointment to have the inspection performed on your vehicle. If you have any questions concerning this recall or if you need any assistance, please contact the Airstream Customer Service Department by mail at Airstream, P.O. Box 629, Jackson Center, OH 45334-0629, or by phone at 937-596-6111 ext. 7401.
If you have had the appropriate repairs completed prior to receipt of this recall notice, and if you incurred any direct cost in connection with obtaining such repair, you may be eligible to receive reimbursement from Airstream by contacting the Airstream Customer Service Department.
If after contacting Airstream Customer Service you are still not satisfied we have done our best to remedy this situation, you may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153; or go to https://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
We apologize for any inconvenience this action may cause you; however, your safety and continued satisfaction are of the utmost importance to us.
Thank you for your attention and cooperation in this matter.
Sincerely,
Airstream
Rick March
General Manager of Airstream Customer Support Group
cc: National Highway Traffic Safety Administration (NHTSA)
What we need you to do
RECREATIONAL VEHICLE SAFETY RECALL NOTICE
Safety Recall:
NHTSA 20V-391
Safety Advisory:
August 25, 2020
What we will do
Reason for this recall

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419 W. Pike St., Jackson Center, OH 45334
IMPORTANT SAFETY RECALL
Airstream Interstate & Atlas Motorhomes
NHTSA 20V-391
Date: 8/25/20
TO: Airstream Dealer
Operation Code & Flat Rates:
The time allowed for this repair is as follows:
TCSBR8380100 – NHTSA 20V-391 VB Air Suspension Mounting Bolt Recall = .75 hrs.
WARRANTY REIMBURSEMENT:
A notice of this recall has been sent to affected retail owners. A copy of the Owner’s Letter is included for your review. They may request that you complete the repair. If so, please follow the warranty reimbursement procedure. If the unit and/or units are in your inventory, or if you are requested to perform the repair for the retail customer, please complete the advised repair and send in a warranty claim referencing this recall number for reimbursement. The time allowed for repair is .75 hrs.
Notice:
Per CFR § 577.13(b) – Notification to dealers and distributors. It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied.
encl. – Owners Letter, Repair Procedure
Rick March
General Manager of Airstream Customer Service Group
Re: NHTSA Recall No. 20V-391

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